Total 4 pr executive job vacancies in Quality Assurance / Control category in d20 bishan ang mo kio

The Quality Control (QC) primary duty is to ensure that a quality product is produced within a controlled environment. This role is engaged in different testing methodologies, ranging from molecular biology to the latest analytical chemistry techniques. He/She performs annual and quarterly physical inspection and the staging of QC materials and/or production raw materials. He/She will also oversee the necessary documentation, including logbooks, test requests preparation and sample distribution. In addition, he/she will be responsible for managing the inventory levels of the assigned area as well as discarding old samples and hazardous waste from the laboratory and perform housekeeping tasks.

• Responsible for sampling and inspection of raw materials, packing materials, intermediates and finished products
• Product R&D
• Responsible for quality control in the whole process of production
• In charge of regular calibration of equipment
• In charge of product inspection
• Handle return and rejected items

Responsibilities:

• Technical Support & Engineering Solutions: Enhance reliability of bus on-board equipment (OBE) including NOBA, CFMS, CCTV, Transmitter, IU, PIDS@Bus. Provide technical support for quality systems such as ISO55001, ISO9001, ISO45000.
• Project Management:Liaise with LTA on technical matters, coordinate with departments for project implementation, review progress, prepare and evaluate tender documents, source and negotiate with vendors, conduct trials and technology evaluations.
• Quality Systems:Act as Secretariat for ISO55001, coordinate ISO9001, ISO45000, and ISO22301, perform internal audits, lead engineering investigations, and develop plans for Bus Condition Audits.
• On-Board Equipment (OBE): Enhance OBE reliability, review maintenance standards, manage OBE inventory, organize training programs, and liaise with regulatory bodies.
• Engineering Support: Coordinate bus transfers, support procurement on quality matters, manage Bus Master List, and handle bus registration and insurance.
• Day-to-Day Operations: Provide specialized support to customers and internal divisions, maintain positive working relationships, supervise MSOs and SPs, promote productivity initiatives, liaise with regulatory bodies, and conduct risk assessments.

Requirements:

• Degree in Engineering with good knowledge in automotive services.
• Minimum 5 years of relevant experience in the automotive industry.
• Strong supervisory, management, communication, interpersonal, analytical, and decision-making skills.
• Proficiency in software applications like Microsoft Office.
• Dynamic, proactive, decisive, and adaptable in a fast-paced environment.

Job Description:

This is a leadership position, a key leader who will lead a team of Customer Service Agents in delivering responsive services to our customers.

You will report to Head Operations Control Centre and be responsible to the ops matters within your watch. Ample opportunities for career growth and training will be provided. It is 12 hours rotating shift team-based setup with adequate rest.

You will be working in a family-oriented environment with good company benefits.

Job Responsibilities

• Oversee the development and management of the Operations Control Centre.
• Involve in resource planning and staff management to ensure resources are properly allocated.
• Handle escalation matters including staff grievances.
• Manage and ensure KPIs are met so as to align with the company’s goal and objective.
• Hiring, training, coaching and leading Executives and Operations Control Agents as they provide support for customers.
• Liaise with the authorities and other key organizations on Taxi / Bus Operations and emergency incidents.
• Proactively identify opportunities and process improvements
• Perform other duties such as preparation and submission of operation reports, incident reporting etc.
• Responsible for Operation matters including the relevant KPIs within the watch.

Job Requirements

• Proficient in MS Office e.g., Excel, Word, PowerPoint, Power BI
• Project Management skills
• Report writing skills.
• Ability to diagnose and resolve basic technical issues.
• Strong leadership and interpersonal skills
• Intensive customer service skills
• Conflict resolution
• Good command of English (written and spoken)
• Open to work 12 hours shift with rotating Day and Night patterns including weekends and public holiday.
• Experience in managing overseas operations locally.
• Candidate with taxi and bus operations domain knowledge is an added advantage.

Job Description:

This is a leadership position, a key leader who will lead a team of Customer Service Agents in delivering responsive services to our customers.

You will report to Head Operations Control Centre and be responsible to the ops matters within your watch. Ample opportunities for career growth and training will be provided. It is 12 hours rotating shift team-based setup with adequate rest.

You will be working in a family-oriented environment with good company benefits.

Job Responsibilities

• Oversee the development and management of the Operations Control Centre.
• Involve in resource planning and staff management to ensure resources are properly allocated.
• Handle escalation matters including staff grievances.
• Manage and ensure KPIs are met so as to align with the company’s goal and objective.
• Hiring, training, coaching and leading Executives and Operations Control Agents as they provide support for customers.
• Liaise with the authorities and other key organizations on Taxi / Bus Operations and emergency incidents.
• Proactively identify opportunities and process improvements
• Perform other duties such as preparation and submission of operation reports, incident reporting etc.
• Responsible for Operation matters including the relevant KPIs within the watch.

Job Requirements

• Proficient in MS Office e.g., Excel, Word, PowerPoint, Power BI
• Project Management skills
• Report writing skills.
• Ability to diagnose and resolve basic technical issues.
• Strong leadership and interpersonal skills
• Intensive customer service skills
• Conflict resolution
• Good command of English (written and spoken)
• Open to work 12 hours shift with rotating Day and Night patterns including weekends and public holiday.
• Experience in managing overseas operations locally.
• Candidate with taxi and bus operations domain knowledge is an added advantage.