Total 15 Senior Executive service centre manager job vacancies in Quality Assurance / Control category in Singapore

* Cleaning service

* Location: Changi Airport

* 5.5days

* 8:30am - 5:30pm

Job Description:

• Collaborate with the Resident Manager & Assistant Managers to establish standard operating procedures for ground operations.
• Inspect daily tasks performed by ground staff.
• Employ a coaching approach to reinforce SOPs with ground staff: supervisors and housekeeping staff.
• Mentor new staff during orientation.
• Implement skills enhancement programs for ground staff to boost performance.
• Update training schedules for cases of non-conformance and monitor improvements to bridge skills gaps.
• Coordinate and conduct training sessions on safety, quality, and environmental subjects.
• Undertake any other assigned ad-hoc tasks by the Manager.

Job Requirement:

• Possess a minimum Diploma/Degree in a relevant field of study and be open to training.
• Proficient in Microsoft Office applications (Excel, Word, etc.).
• Capable of working independently and thriving under pressure.
• A team player who can handle multiple tasks in a fast-paced setting.
• Willing to work shifts and overtime occasionally.
• Good communications skills are preferred.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

You will collaborate with stakeholders on timely data submissions and accurate reporting of clinical quality indicator results. This involves data extraction and analysis, and maintaining the department’s database. You will also promote and encourage staff participation in quality improvement programmes and contribute to projects relating to Quality Improvement initiatives.

In addition, you will coordinate and support Ensure Safe System (ESS) for Quality Assurance & Risk Management and liaise with ESS stakeholders to ensure standards are met. You will also coordinate meetings, prepare meeting minutes and reports, and provide any other administrative support. You will also work closely with internal/external stakeholders to support corporate programmes and participate in ad hoc operational projects and initiatives.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Degree in Biological Science or Applied Science, with 2 years’ working experience

· Proficient in Microsoft Office applications

· Excellent interpersonal, written and oral communication skills

· Meticulous with good organisational skills and able to work independently

You will collaborate with stakeholders on timely data submissions and accurate reporting of clinical quality indicator results. This involves data extraction and analysis, and maintaining the department’s database. You will also promote and encourage staff participation in quality improvement programmes and contribute to projects relating to Quality Improvement initiatives.

In addition, you will coordinate and support Ensure Safe System (ESS) for Quality Assurance & Risk Management and liaise with ESS stakeholders to ensure standards are met. You will also coordinate meetings, prepare meeting minutes and reports, and provide any other administrative support. You will also work closely with internal/external stakeholders to support corporate programmes and participate in ad hoc operational projects and initiatives.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Degree in Biological Science or Applied Science, with 2 years’ working experience

· Proficient in Microsoft Office applications

· Excellent interpersonal, written and oral communication skills

· Meticulous with good organisational skills and able to work independently

• Assist in implementation and management of food safety (HACCP & ISO 22000) & quality assurance programmes in Central Kitchen & outlets (local & overseas)
• Training of staff in Standard Operating Procedures (SOPs), food hygiene and food handling techniques
• Assist in QA testing programme and new product development
• Conduct regular inspections
• Conduct investigations on customers’, outlets’ and Central Kitchen’s feedback
• Ensure all SOPs are adhered to at Central Kitchen & outlets
• Liaise with vendors/contractors on maintenance matters pertaining to food safety/QA issues

Requirements:

• Preferably 3 years of working experience in the QA field in the F&B industry
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Work with Operations team to retrieve documents from source systems.
• Perform data maintenance with accuracy.
• Liaise with stakeholders to obtain additional information where required to ensure customers’ information are updated accurately.
• Ensure standard operating procedures are adhered during processing.
• Ad hoc assignment by Team Lead from time to time.
• Support service improvement initiatives when required

Salary:

• Up to $3,000

Period:

• 6 months contract

Working Hours:

• Monday to Friday, 9.00am to 6.00pm

Location:

• Raffles place

Requirements:

• Diploma holder with working experience in finance industry.
• Strong work ethics, meticulous with an eye for details, good problem-solving skills, and an ability to work independently are traits to succeed in the role.
• Ability to manage tight deadlines.
• Proficient in Microsoft Excel, Words, and macros.
• Team player, detail oriented and strong desire to learn

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

About the Role

CHANEL is committed to safeguard the incomparable quality of each creation.

Engage the consumer of today and tomorrow of the brand by providing unsurpassed services to all clients showcasing the eminence of Chanel products and our artisanal savoir faire.

Reporting to the Quality Control & After Sales Service Manager Supervisor, this position is responsible for delivering a professional and seamless Quality Control, Repair and Care support to the brand by providing ultimate standards of our Quality & After Sales services to the retail team.

What impact you can create at Chanel

Manage Quality Control and Repairs (Fashion)

• Working in collaboration with the Global/ Regional team, to disseminate product quality alerts to relevant business partners.
• Work with Product/Retail & DC teams, organize and monitor QC process on all incoming and outgoing shipments for Fashion & WFJ products
• Submit monthly and ad hoc Quality and repair issues reports to Global/Regional for quality analysis
• Work with Local/Regional/Global teams on repair feasibilities and follow-ups
• Organize and coordinate QC and Repair schedules to meet deadlines
• Ensure highest standards in all aspect of the service provided throughout the repair process
• Adherence to brand guidelines and quality standards

Develop Exceptional Customer Care Solutions

• Elevating the after sales experience & delivering exceptional After Sales Service experience with the ability to offer Quality Assurance and repair feasibility advice and escalate issues, where necessary.

Foster Innovation & New Initiatives

• Liaise with Global/Regional/other markets on best practices, adaptations, and local requirement and standard throughout entire project execution, respecting the project schedules and work plan
• Support new system implementations, and perform UAT and project review and submit reports to Global/Regional teams.
• Support project performance to identify areas for improvement, and propose adjustments as needed.
• Provide project updates on a regular basis to various stakeholders about strategy, adjustments, and progress.

Operational Excellence

• To optimize and improve processes and the overall approach to meet KPIs and SLAs by monitoring backlog reports and follow up with respective parties
• Collaborate with retail team to share QC and repair topics during morning briefings
• Ensure policies, operational standards and procedures are understood and adapted whilst proposing improvements as relevant.
• Support ad-hoc duties and back up for team members.

You are energized by

• Working in a highly collaborative environment. Being a true partner to the business stakeholders across the organization.
• Enthusiastic about new technology and data, to improve processes and standards of After Sales Service
• An environment that advocates listening, co-creation, inclusiveness, user-centricity, and agility in designing holistic solutions
• A workplace where we provide you opportunities to drive values in areas where you are good at and support you to be at your best.

What you will bring

• At least 3 to 5 years of relevant experience in after sales and/ or product quality control or project management roles.
• Critical thinking, problem solving and analytical skills to better understand the business landscape and evolving client expectations and identify opportunity to enhance client experiences.
• Resilience in dealing with difficult situations and a willingness to reflect and embrace continuous self-improvement and development whilst encouraging and guiding the team to do the same.
• Good communication skills & Tech Saavy with the ability to navigate operating systems across platforms and channels
• Client- Centric & thrives working in a fast-paced and dynamic environment

What Chanel can offer you

• The opportunity to work with one of the world's most iconic luxury brands.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

• Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed
• For Call audits category under SA, ensure business lines conform to audit criteria and participation
• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy
• Perform reporting to key stakeholders on critical matrices in SA

Job Requirements:

• Strong analytical skills and data comprehension expertise.
• Possess at least 3 to 5 years in call center experience.
• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in SA triggers
• Strong fact finding skills to ensure correct content are present and necessary.
• Those with Call Center speech analytics background will be highly advantageous.
• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.
• Possess high work ethics and acceptance to high compliance environment.
• Strong proficiency in Microsoft Office (Excel & Word) is required to ensure the deliverables in job functions.
• Contract: Yearly renewable
• Location: Clarke Quay/ Chinatown
• Work days: Monday - Friday
• Work Hours: 8.30am - 6pm

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/6288

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Description

• Implement and administer compliant programmes.
• Examine company policies.
• Provide management with detailed reports on the company's compliance with laws and regulations.
• Develop and manage effective action plans to address audit findings and compliance violations.
• Conduct routine audits of the company's procedures, practises, and documents to identify potential vulnerabilities or risks.
• Evaluate company operations to identify compliance-related risks.
• Ensure that every employee is educated on the most recent rules and procedures.
• Addressed employee concerns regarding legal and compliance issues.

Job Requirement

• Minimum: Polytechnic Diploma in Business or Technology.
• 2 years prior experience in risk management, compliance or audit roles.
• Those without experience but willing to learn are welcome to apply.
• Must have, or be willing to obtain, a compliance certification.
• Attention to detail in order to identify and correct risky practices.
• Strong communicator and capable of expressing oneself clearly both speaking and in writing.
• Possess a collaborative personality and be open to suggestions from team members.
• Good knowledge of industry protocols and best practices.
• Good time management and organisational skills and able to meet deadlines.
• Should have a strong moral code and sense of ethics.

*Disclaimer: Only shortlisted candidates will be contacted.

Job Description:

This is a leadership position, a key leader who will lead a team of Customer Service Agents in delivering responsive services to our customers.

You will report to Head Operations Control Centre and be responsible to the ops matters within your watch. Ample opportunities for career growth and training will be provided. It is 12 hours rotating shift team-based setup with adequate rest.

You will be working in a family-oriented environment with good company benefits.

Job Responsibilities

• Oversee the development and management of the Operations Control Centre.
• Involve in resource planning and staff management to ensure resources are properly allocated.
• Handle escalation matters including staff grievances.
• Manage and ensure KPIs are met so as to align with the company’s goal and objective.
• Hiring, training, coaching and leading Executives and Operations Control Agents as they provide support for customers.
• Liaise with the authorities and other key organizations on Taxi / Bus Operations and emergency incidents.
• Proactively identify opportunities and process improvements
• Perform other duties such as preparation and submission of operation reports, incident reporting etc.
• Responsible for Operation matters including the relevant KPIs within the watch.

Job Requirements

• Proficient in MS Office e.g., Excel, Word, PowerPoint, Power BI
• Project Management skills
• Report writing skills.
• Ability to diagnose and resolve basic technical issues.
• Strong leadership and interpersonal skills
• Intensive customer service skills
• Conflict resolution
• Good command of English (written and spoken)
• Open to work 12 hours shift with rotating Day and Night patterns including weekends and public holiday.
• Experience in managing overseas operations locally.
• Candidate with taxi and bus operations domain knowledge is an added advantage.

Job Description:
• Coordinate with stakeholders on resource change requests.
• Create, modify, maintain, block and level load resource calendars promptly and accurately.
• Perform block moves and reschedule patients’ appointments (e.g. when there are urgent changes to doctors’ clinic sessions or templates).
• Inform affected patients on the rescheduled appointment within the established service level and attend to their enquiries/requests professionally.
• Observe excellent customer service and telephone etiquettes.
• Perform service recovery for feedback related to resource movement together with Office of Patient Experience team.
• Be familiarized with resource scheduling workflows, work instructions and quality procedures.
• Assist with UATs during system enhancements.
• Assist to investigate issues related to resource management/modification.
• Assist to compile and prepare reports.
• Participate in improvement projects, training, and development programmed.
• Perform any other duties as assigned.

Job Requirements
• Diploma and above, preferably with at least 2 years’ experience in healthcare, call center or service-related industry.
• Proficient in computer literacy and familiar with Microsoft applications such as Excel.
• Able to work independently in a collaborative manner with diverse range of stakeholders.

Interested and qualified applicants, please send your resume to [email protected]'

Ivy Yong Shi Mei

CEI Registration No.: R2198995

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Operations Executive

5 days, 7am-4pm/ 9am-6pm (rotate shift in 1-3 months)

Salary: $2500 -$4000

Address: Toh Guan Rd (7 bus stops from Jurong East MRT)

Company industry:

Pest Control Service

Job scope:

Client Service Management

• Be involved with new client handover and/or onboarding from the Sales Team
• Setting up and deploying service contract’s work orders in line with service scopes and assigning adequate manpower to ensure service completion to a satisfactory standard
• Review completed services daily for quality performance and if any further follow up action
• Planning of gants and routes to ensure that services are deployed in an efficient and productive manner
• Ensure all customer’s services are completed for the month

Manpower Management

• Maintaining the necessary headcount to service the number of work orders on a per day basis
• Collaborating with operations team to re-assign work orders due to leave to other technicians
• Ensure new Technicians are onboarded adequately before being deployed for work
• Coordinate with Technicians for any real time updates from customer sites or any issues arising on site and handle any complaints risen from the PMPs
• Ensure each PMP team is hitting their revenue targets

Customer Engagement

• Ensuring both administrative and analytical reports are submitted to customers
• Handle customer queries and tickets relevant to accounts under your care
• Attend customer monthly meetings for check ins

Fleet & Inventory Management

• Ensure all PMP teams are well stocked in terms of chemicals and equipment is functioning in proper order
• Vehicles under your care are maintained and serviced at the appropriate times

Requirements:

• Minimum of 2 years of relevant work experience in operations (supervising drivers, technicians etc…)
• At least a Diploma in business, logistics or relevant field
• Knowledge of the pest control and/or facility management and/or logistics is preferred

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

You will support the administration of risk management programmes, conduct clinical review of patient records, identify relevant clinical care issues, and liaise with the respective departments to evaluate the effectiveness of the quality assurance programmes. You will play a supporting role in ensuring that clinical outcomes are consistent with current accepted practices.

You will be required to integrate and analyse data using statistical methods, perform root cause analysis, conduct risk mitigation exercises and work with teams to coordinate projects assigned. You will also coordinate meetings, document meeting proceedings, prepare reports and participate in the implementation of improvement initiatives towards improving patient care.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing

· Relevant experience in clinical quality and in the healthcare industry will be of added advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail is essential

· Good oral and written communication skills

You will collaborate with stakeholders on timely data submissions and accurate reporting of clinical quality indicator results. This involves data extraction and analysis, and maintaining the department’s database. You will also promote and encourage staff participation in quality improvement programmes and contribute to projects relating to Quality Improvement initiatives.

In addition, you will coordinate and support Ensure Safe System (ESS) for Quality Assurance & Risk Management and liaise with ESS stakeholders to ensure standards are met. You will also coordinate meetings, prepare meeting minutes and reports, and provide any other administrative support. You will also work closely with internal/external stakeholders to support corporate programmes and participate in ad hoc operational projects and initiatives.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Degree in Biological Science or Applied Science, with 2 years’ working experience

· Proficient in Microsoft Office applications

· Excellent interpersonal, written and oral communication skills

· Meticulous with good organisational skills and able to work independently

Job Description

We are looking for committed, passionate and resourceful individuals to drive and deliver the Centre’s service culture and quality objectives.

The successful candidate will be required to:

• Follow up on feedback from patients and stakeholders.
• Work with relevant stakeholders (e.g. Doctors, nurses, allied healthcare and ancillary staff) on conflicts resolution and ensure prompt service recoveries.
• Lead, participate or support improvement and transformation initiatives and be comfortable with using digital tools such as Zoom and teams to conduct training and execute patient oriented initiative.
• Assist with patient feedback systems maintenance, data collation, report preparation, service dashboard, customer analytics and insights.
• Assist to establish/coordinate Centre’s policies and procedures, as and when necessary, for continual improvement of service standards.
• Participate and support cluster initiatives such as the new CRM system and SingHealth Patient Advocacy Network.

Job Requirements

• Diploma with at least 3 years of relevant experience, preferably in healthcare or service-oriented industry.
• A self-driven and excellent team player who is positive, proactive and resourceful.
• Strong customer-centric mindset, interpersonal, communication (both verbal and written) and problem solving skills.
• Strong analytical, organizational and project management skills.
• Results-oriented with able to multi-task.
• Strong Microsoft Excel and PowerPoint skills; experience with digital media and data analytics software such as Tableau will be added advantage.

Job Description:

This is a leadership position, a key leader who will lead a team of Customer Service Agents in delivering responsive services to our customers.

You will report to Head Operations Control Centre and be responsible to the ops matters within your watch. Ample opportunities for career growth and training will be provided. It is 12 hours rotating shift team-based setup with adequate rest.

You will be working in a family-oriented environment with good company benefits.

Job Responsibilities

• Oversee the development and management of the Operations Control Centre.
• Involve in resource planning and staff management to ensure resources are properly allocated.
• Handle escalation matters including staff grievances.
• Manage and ensure KPIs are met so as to align with the company’s goal and objective.
• Hiring, training, coaching and leading Executives and Operations Control Agents as they provide support for customers.
• Liaise with the authorities and other key organizations on Taxi / Bus Operations and emergency incidents.
• Proactively identify opportunities and process improvements
• Perform other duties such as preparation and submission of operation reports, incident reporting etc.
• Responsible for Operation matters including the relevant KPIs within the watch.

Job Requirements

• Proficient in MS Office e.g., Excel, Word, PowerPoint, Power BI
• Project Management skills
• Report writing skills.
• Ability to diagnose and resolve basic technical issues.
• Strong leadership and interpersonal skills
• Intensive customer service skills
• Conflict resolution
• Good command of English (written and spoken)
• Open to work 12 hours shift with rotating Day and Night patterns including weekends and public holiday.
• Experience in managing overseas operations locally.
• Candidate with taxi and bus operations domain knowledge is an added advantage.