Total 9 service centre manager job vacancies in Quality Assurance / Control category in SG-Tampines Agency Building

• Position : Quality Manager – Up to $8,000 – Changi South
• Location : Changi South
• Working hours : 5 Days Work Week – Monday to Friday: 7.30AM to 4.30PM
• Salary (commensurate with experience) : Up to $8,000 Basic + Transport Allowance + AWS + Performance Bonus + 12 Days Annual Leave + Medical & Dental Benefits
• Duration : Perm
• Industry : Industrial Gas

Responsibilities:

• Lead the Quality Department to implement effective quality assurance and control processes to ensure that the product delivered meet customers’ requirement and achieves company quality
• objectives.
• Ensure compliance to customers’ requirements throughout the organization.
• Collaborate with the Management Team and Stakeholders to define and implement the Company’s Quality Strategy.
• Manage and continuously improve company's Quality Systems in compliance with Company’s policies and standards and to industry standards such as AS9100 and NADCAP.
• Review, prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other operational procedures in accordance with the technical specifications, customer's needs
• and requirements, and good manufacturing / engineering practices.
• Define, monitor and report Company’s key performance indicators such as On-Time Delivery, First Pass Yield, Cost of Poor Quality and use these metrics for continuous improvement of Quality.
• Work closely with all departments to meet goal of 100% On-Time Delivery, Zero Defects on all customers’ orders.
• Lead internal team to resolve Quality escalation from customers through systematic root cause analysis frameworks for efficient, effective and timely corrective actions.
• Drive continuous improvement programs such as annual Quality planning, Lean Six Sigma improvement projects, Quality audits, etcetera to achieve Operational Excellence.
• Implement risk assessment systems for all critical control points in the whole quality process flow.
• Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
• Liaise with vendors on purchase and calibration of production equipment, gauges and Quality consumables.
• Develop and continuously build staff competencies, skills and knowledge through competency gap analysis and team members’ career progression and development plan.
• Identify and integrate relevant QA software into existing quality process flow to increase work efficiency and productivity.
• Support sales team when required by working together to liaise with external customers and stakeholders to deliver timely corrective actions.
• Report to top management on the performance of the quality management system and initiatives towards improvement.

Requirements:

• Minimum Degree in Mechanical / Materials Engineering with minimum 5 years’ experience
• Proven experience as Lead auditee in industry regulations.

Email to: [email protected]

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Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Key Responsibilities:

The main responsibilities are:

• Pasir Ris Quality Transformation Project: Develop and propose target operations model for Plant Quality Singapore
• Align with QP Bernin future operations model
• Achieve local and global stakeholders alignment and buy in
• Define deployment plan and execute (including management system and reporting)
• Update respective procedures and documentation
• Assess Quality resources: Competencies, HC, performance and propose way forward to fit to the proposed target operations model
• Define training, competency management plan and execute within agreed budget boundaries
• Drive Quality improvement project

Requirements:

• Demonstrating excellent communication and the ability to communicate well with peers and various stakeholders locally and on a remote basis
• Keeping up with a fast paced international company, being resourceful and independant
• You are open-minded and cross cultural agile
• Strong problem-solving skill, independent team player and good interpersonal skills
• Initiative, responsible, and positive attitude
• Meticulous and able to work in a fast-paced environment

• Working Days: 5 days
• Working Hours: Mon to Fri : 8.30am - 5.30pm
• Working Location: East area

Responsibilities

• To lead a team of Engineers to carry out all the Test related activities for Server & Rack products for the production
• To support & implement PXE Server configuration for the products
• Perform & maintain the Server & Rack run-in test process
• Perform & maintain the burn-in & power test process
• To liaise with the customer & HQ / factory on the test program implementation and maintenance
• To test and analyze all failures in the production products and work back with customer & HQ / factory for improvement
• Participate in the Kaizen activities
• To update the test program master list & tracking
• To prepare and update Working Instruction
• To provide training over W/I to production
• To support the NPI Process
• To support production on the mass run
• Participate in ISO activities (implementation & maintenance)

Requirements:

• Minimum 1-2 years of relevant working experience in manufacturing industry/EMS.
• SAP & Linux knowledge
• Good understanding of test methods and concepts
• Knowledge of programming and debugging skills

For consideration, kindly submit your CV by clicking “APPLY Now”.

**Only shortlisted candidate would be notified**

EA Reg. No: R1988238 | Erlynn Tay Kim Geok

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

• Proven experience as a Test Manager managing testing lifecycle of 2-3 projects right from planning till project go-live

• Complete understanding of test management activities involving requirement analysis, test design, SIT, UAT, defect management, warranty support

• Excellent skills in managing the testing project timelines and an ability to understand the, overall project deliverables and its possible impact on testing

• Ability to anticipate risks/issues in the testing project and plan the mitigations accordingly

• Ability to craft the Test Strategy and Test Planning at the beginning of the project

• Hands on experience of the test deliverables reporting on daily and weekly basis during the test execution

• Knowledge of defect management through JIRA and test management through Zphyr preferred

• Awareness of the test management metrics and estimation techniques

• Identify, assign and monitor the activities of test specialists in support of the multiple deliverables under their area of responsibility

• Responsible for defect reporting and tracking to project teams, including collaboration on defect resolutions and/or performance deficiencies with developers/partners and identification of retest requirements

• Responsible for metrics gathering and status reporting for project assignment.

Requirements:

• Hands on experience of SQL Scripting/queries and script execution

• Knowledge of the batch runs and test executions

• Preferred to have knowledge of automation using TOSCA, but not a must

• Good understanding of Data ware house and ETL process, Good understanding in SQL / PL SQL and Data base like oracle , Hive

• Participate and drive test automation improvements with tool like TOSCA, Query Surge etc.

Stakeholder Management and Team Management

• Proven ability to manage a team of 5-10 testers in the project.

• Strong domain knowledge of Transaction monitoring apps like ACTMIZE and MANTAS and AML-KYC apps like DETICA(Net Reveal).

• Strong Understanding Actimize framework and its components work together for anti-money laundering and fraud detection (e.g., Enterprise Risk Case Manager (ECRM) , RCM (Risk Case Manager), Suspicious Activity Monitoring (SAM), Customer Due Diligence (CDD) , Watch List Filtering (WLF))

• Good understanding of case management , alert generation , Actimize tool and its workflow

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and AVN' privacy policy.

[What you will be working on]

In this role, you will help to review and implement policies with a focus on the

Environmental Control Officer for Specified Construction Sites [ECO(SCS)] scheme in Singapore.

• Work with the team on the formulation and review of operational policies and procedures to support NEA’s strategic objectives
• Conduct research and analysis to identify best practices and regulatory requirements for policy development
• Evaluate existing policies and recommend updates or revisions to ensure relevance and effectiveness
• Collaborate with cross-functional teams to gather inputs and feedback on proposed policies
• Review key pieces of legislation in consultation with legal department and undertake the required Act amendments
• Work with stakeholders to identify training gaps, develop competency framework, review Code of Practice and enhance training curriculum for relevant industries
• Engage stakeholders and industry to communicate policy changes, updates and/or share best practices via newsletters, organisation of webinar/seminar or other means
• Handle complex queries, feedback and appeal cases
• Coordinate meetings and assist in secretariat duties

[What we are looking for]

• Prior experience in policy formulation, learning & development, stakeholder engagement and event organisation will be an advantage
• Strong analytical and sense-making skills
• Excellent communication, writing and presentation skills to engage and influence stakeholders across different levels
• A good team player who enjoys interacting and working with others
• Self-driven, able to work independently and multi-task
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

[What you will be working on]

In this role, you will help to review and implement policies with a focus on the regulation of vector pesticides and repellents in Singapore:-

• Work with the team on the formulation and review of operational policies and procedures to support NEA’s strategic objectives
• Conduct research and analysis to identify best practices and regulatory requirements for policy development
• Evaluate existing policies and recommend updates or revisions to ensure relevance and effectiveness
• Collaborate with cross-functional teams to gather inputs and feedback on proposed policies and ensure alignment with stakeholder needs
• Review key pieces of legislation in consultation with legal department and undertake the required Act amendments
• Engage stakeholders and industry to communicate policy changes, updates and provide guidance on policy implementation
• Handle complex queries, feedback and appeal cases
• Coordinate meetings and assist in secretariat duties

[What we are looking for]

• Prior relevant working experience in policy formulation and stakeholder engagement will be an advantage
• Strong analytical and sense-making skills
• Excellent communication and writing skills to engage stakeholders across different levels
• A good team player who enjoys interacting and working with others
• Self-driven, able to work independently and multi-task
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

1. Leadership and Management: Quality Manager requires strong leadership committed to quality improvement. Leaders set the vision, goals, and strategies for TQE implementation, allocate resources, and provide support and guidance to employees.
2. Quality Planning: This involves setting quality objectives, identifying customer requirements, establishing processes to meet those requirements, and developing plans to achieve continuous improvement.
3. Training and Education: Quality Manager emphasizes the importance of training and educating employees at all levels of the organization to ensure they understand quality concepts, tools, and techniques, and can contribute effectively to improvement efforts.
4. Quality Control: Monitoring and measuring processes and outputs to ensure they meet quality standards. This may involve statistical process control, inspections, audits, and other quality control techniques.
5. Quality Improvement: Identifying opportunities for improvement, analyzing root causes of problems, implementing corrective and preventive actions, and continuously striving to enhance processes and products/services.
6. Customer Focus: Understanding customer needs and expectations, gathering feedback, and using it to improve products/services and enhance customer satisfaction.
7. Supplier Management: Working closely with suppliers to ensure they meet quality standards and deliver high-quality inputs, materials, and components.
8. Employee Involvement and Empowerment: Encouraging and empowering employees to participate in quality improvement efforts, share their ideas and suggestions, and take ownership of quality-related activities.
9. Measurement and Analysis: Collecting and analyzing data to track performance, identify trends, measure progress toward quality objectives, and make data-driven decisions.
10. Continuous Improvement: Establishing a culture of continuous improvement where all employees are encouraged to seek opportunities for improvement, experiment with new ideas, and learn from successes and failures.
11. Communication and Collaboration: Facilitating open communication and collaboration across departments and levels of the organization to ensure alignment of quality goals and efforts.
12. Documentation and Documentation Control: Maintaining accurate records of quality-related activities, processes, and outcomes, and ensuring proper documentation control to prevent errors and ensure compliance with quality standards and regulations such as ISO 9001-2015.

The essential responsibilities include:

• Manage, motivate, coach, and develop the Assembly staff.
• Ensure overall adherence to safety practices.
• Review the quality of products including all incoming shipments.
• Performance manage team members, giving direction and feedback to aid good performance
• Check and verify customers' complaints
• Handle customers' product warranty & repair issues via phone calls and emails.
• Fixing and repairing minor defects of products.
• Prepare documents for customer service items to return to retail stores.
• Perform any other tasks as and when assigned

Formal Education & Certification

• Secondary Education or relevant experience

Knowledge & Experience

• Minimum 5 years of relevant experience managing a team in QC setting
  Experience in supervising different shifts
• Proven ability to effectively coach & monitor QC assistants to lead and achieve desired performance goals & objectives
• Good understanding of budgeting and resource allocation
• Experienced in and a desire to lead change and work with others to implement new practices, roles, and structures

Personal Attributes

• Ability to strategically plan for the future, combined with the ability to deliver on details
• A team leader and analytical thinker with strong administrative, decision-making, time management and organizational skills
• Good interpersonal skills – ability to work and interact with all levels of management and stakeholders
• Motivational skills and an ability to supervise and lead a team
• Positive attitude
• Strong problem-solving and conflict-resolution skills
• Ability to work effectively under pressure
• Good active listening skills
• High level of initiative and integrity

Job Descriptions

- Perform hands on pest control work on customers' sites

• Attend to Clients' complaints on pest issues and understand the potential causes of pests' activities

• Conduct on-site routine reviews to Client's premises to check on the quality of the technical team and ensure Company's SOP and Protocol are followed thru' by technicians.

• Prepare ad-hoc / monthly formal reports to clients with recommendations for remedial actions for enhanced protection of their premises.

• Attend meetings with technical team as well as NEA inspectors on site.

• Do presentations during meetings in front of customers/NEA officers to review pest issues

• Implement on work plan, Risk Assessment, Safe Work Procedures, hygiene standards to ensure compliance with Workplace Safety & Health Environment.

• Maintain mandatory records and other documentations for Bizsafe Level 3 Certification.

• Strong knowledge on General pests & safety regulations will be an added advantage.

• Proficient in MS Office.

• Ability to lead

• Good command of English

• Minimum 4 years experience in the relevant field.

• NEA Pest Management Licence preferred

• Must have Class 3 driving licence

• Able to start work immediately or short notice.

• Must be prepared to be on standby duty 24/7 even on weekends or public holidays