Total 83 system technician job vacancies in Quality Assurance / Control category in d22 jurong jurong island tuas

Roles & Responsibilities

• Plan, coordinate, and execute quality assurance and control activities for projects, ensuring compliance with contract specifications.
• Ensure quality assurance and control across projects
• Maintain regulatory compliance and safety standards
• Liaise with suppliers and subcontractors to ensure quality control and adherence to standards.
• Facilitate off-site inspections, sampling, and testing of materials.
• Compile QA/QC record for submission to Client

Requirements

• Diploma in Civil Engineering or its equivalent
• StEr will be great advantage
• At least 4-year related working experience
• Welding inspection certificate (CSWIP 3.1) is an advantage
• Able to work in a team

Supporting Electrical and Automation at Tuas plant.

Responsibilities:

· Responsible for safety personnel and plant.

· Participate directly in site emergency response team.

· Troubleshoot and repair a variety of complex liquid, drying and powder processing, and packaging equipment.

· Back up and maintain PLC, HMI, VSD and other controller program and software version.

· Troubleshoot automation issue by hardware or instrument, program setting/bug and connection issue.

· Knowledge in Alen Bradley PLC, Wonderware SCADA and In Batch system for Troubleshoot automation related in Dry Blending, Filling and Packaging system.

· Evaluation of P&IDs, functional design specification.

· Responsible for performing PM’s and work orders as well as project work.

· Disassembly, diagnosis, repairs and re-assembly of machinery to hygienic and sanitary standards.

· Participate in the development of a Predictive Maintenance program at Tuas.

· Complete all necessary reports and documentation via hardcopy and computer.

· Communicate with Engineering technician on any major process issues as and when required.

· Maintain a clean and sanitary environment in accordance to all safety and GMP policies.

· Be able to use independent judgment and work well within a team concept.

· Interact with internal and external customers in a professional manner.

· Follow all cGMP requirements to ensure proper manufacturing environment.

· Actively participate in the resolution and elimination of downtime issues.

· Assist in the creation of SOP’s, checklist, and work instructions.

· Complete all necessary transactions, reports and documentation with accuracy and timeliness.

· Maintain a clean and sanitary environment to 5S or similar standard.

· Adhere to the Tuas Code of Conduct.

· Provide technical assistance and support regarding all projects, installations, and repairs.

· Maintain smooth communication with different levels of departments and peers.

· Upgrade hardware and software for improved process control.

Requirements:

· Nitec/Higher Nitec/Diploma in Electrical & Electronics / Mechatronics equivalent qualifications.

· At least 3 years of industrial automation & maintenance experience.

· Previous experience in a food or pharma manufacturing environment is preferred with experience and knowledge in Automation and predictive and preventative maintenance technologies.

* This is a 1 year contract role (subject to extension/conversion) *

Key responsibilities:

• Responsible for inspection of parts and products and ensuring that they comply with the set standards and specifications
• Ensure that all inspection check sheets are duly completed
• Ensure that non-conformance parts and products are not released to the customers
• Ensure that defects are corrected before releasing them to Production
• Ensure that corrective or preventive action are in place and sustained
• Carry out duties in according with Quality Policy, EHS control procedures and WIS
• Ensure that all machine tools and instruments are properly calibrated and taken care of

Job Requirements:

• Minimum NTC2/3, ITC in Mechanical/Mechatronics/Precision Engineering
• At least 1 year of experience in quality control and related work
• At least 1 year of experience in the operation of CNC machines
• Basic knowledge of Microsoft Office tools: Excel, Word, PowerPoint

COMPANY DESCRIPTION

Located on Jurong Island, the petrochemical hub of Singapore, SRC operates a refinery that is capable of processing 290,000 barrels of crude oil per day to produce fuel products and chemical feedstocks that are supplied to domestic markets and overseas export markets under the brand labels of its shareholders.

RESPONSIBILITIES

(Annual Gross Salary: S$46,000 to S$50,000)

• Perform testing of petroleum products, refinery intermediate, process and effluent water
• Conduct sampling and testing of gases and LPG streams
• Perform QC/QA work including calibration and maintenance of equipment
• Perform stock-taking and reordering of chemicals and consumables

• Diploma in Science & Technology / Engineering or NITEC in Chemical Process Technology / Chemical & Life Science

Job Description:

1. Performing F.A inspection and inspection of parts and products with desktop measuring tools / CMM / Smart scope at the incoming / outgoing / in-process gate.
2. To prepare and generate standard inspection report and lead team in performing quality inspection.
3. Monitor on critical customer products, with a corrective and preventive action programs in managing customer complaints / improvement plans.
4. Administer and work on continuous improvement program in achieving good process control.
5. Provide technical guidance to group of inspectors.
6. Manage customer complaints, corrective and preventive action programs.
7. Work closely with customers and inter-department to meet the quality requirements.
8. Experience in calibrating measuring equipments.

Requirements

• Preferred to have NTC / Diploma in related engineering field.
• Required to know-how in using desktop measuring tools, and other equipment such as CMM, Smart Scope, Roundness Tester and Roughness Tester
• Computer competancy.

Purpose:

Ensuring that the manufacturing and engineering processes adhere to quality standards and regulations.

• To monitor and control the production process, ensuring that any defects or deviations are detected and corrected early.
• To inspect the finished product to ensure it meets all quality specifications and standards.

Key Area of Responsibilities:

• Responsible for manufacturing quality assurance including in-process quality, semi-finished product quality, and outgoing product quality.
• Lead a team of inspectors and supervisors to ensure incoming materials met internal and customer specifications and requirements.
• Drive incoming quality assurance process improvement in efficiency and effectiveness
• Owner of Non-Conformities and Error Management Systems. Collaborate with Headquarters for any system upgrade or changes
• Responsible for non-conforming materials disposition and Material Review Board (MRB)/ Corrective Action Board (CAB) and drive robust corrective and preventive actions
• Drive robust manufacturing system and process quality to meet internal and customer requirements and expectations
• Perform analysis on non-conforming quality incidents and internal errors and provide recommendations to meet internal and customer requirements and expectations
• Support Customer Quality to investigate customer product complaints
• Be responsible for manufacturing quality KPIs and reporting to senior management
• Lead a team of engineers to drive NPI and First Article quality requirements and system
• Provide leadership and consulting advice in quality matters
• Plan and lead manufacturing process audit to drive root cause analysis for outgoing inspection lapses.
• Lead, train, develop, and coach Quality team members. Manage performance evaluation and strengthen the organization.

Qualification & Experiences:

• Bachelor in Engineering (Mechanical, Electrical, Electronics, Chemical) or Material Science.
• 5 years of experience in Quality Assurance function, at least 3 years as a quality leader with supervisory experience in the manufacturing environment.
• Strong knowledge and practice in 8D, SPC, MSA, FMEA, QFD, 6-sigma methodology, PPAP, change management.
• Good understanding of First Article Inspection requirements and expectations
• Strong in statistical knowledge and 6-sigma methodology. Certified Black Belt or Green Belt preferred.
• Strategic, creative and systemic thinking
• Excellent leadership and effective communicator with all levels of associates and management.

Job Description:

• Perform inspections on raw materials, intermediates and finished products by conduct sensory evaluation, carry out physical, analytical tests to ensure compliance with specifications and standards.
• Perform basic checks, calibration and maintenance of test equipment to ensure that test results are accurate.
• Assist and support in non-conformance and investigations of customers’ complaint samples or rejected items (Internal & External).
• Issue various documents (TDS, COA) internally (e.g. inter-department, affiliates) or externally (e.g by customers).
• Responsible for data entry, clerical and admin support.
• Maintain housekeeping of QC laboratory to ensure a clean and safe working environment.
• Assist and support in the implementation of continuous improvements in QA/QC functions.
• Carry out ad-hoc duties as assigned, when and where necessary.

Requirements:

• Minimum Diploma or Degree in Chemistry, Food Science and Technology, Analytical Chemistry or equivalent in years of similar experience.
• Overall work experience of 1 to 2 years in a similar position.
• Basic knowledge & interpretation of gas chromatography, knowledge of densimeter and refractive index equipment preferred.
• Basic laboratory procedures and methodology
• Basic knowledge of chemistry.
• Basic Sensory evaluation capability / potential capability preferred.
• SAP knowledge will be an advantage.
• Good working attitude and self-motivated
• Able to work independently

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

1.Min. 10 years experience in engineering, maintenance and project execution in controls, electrical and instrumentation in Oil & Gas and Petrochemical Industries.Knowledgeable in DCS, SCADA, IPS, PLC, Interlock Logic Diagrams, Instrumentation Loop Drawings, Electrical Drawings, P&IDs.Competent in handling Honeywell (EPKS) Experion PKS (including back-up restore, HMI Web Builder, PAS Plant State Suite Alarm Management System, Corworx Software and Maximo/SAP.

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

Position: Pest Control Technician
Location: Various locations, primarily focused on food & beverage establishments
Salary: $2,100 – $3000

About the Role
We are seeking responsible and detail-oriented Pest Control Technicians to join our team. As a Pest Control Technician, you will perform thorough inspections and administer pest management solutions across various sites, ensuring high-quality service for all clients.

Key Responsibilities

• Conduct inspections and apply tailored pest control treatments for each site
• Primarily serve clients in the food & beverage industry, along with residential, commercial, and industrial settings
• Organized scheduling to streamline appointments within the same area on the same day

Job Requirements

• Availability for a 5.5-day work week (office hours), with half-day on Saturdays
• Willingness to work overtime when required, compensated accordingly
• Class 3 license required; no prior experience in pest control necessary

Compensation and Benefits

• Basic salary(Non-Experienced) from $2,100 – $2,300, with total compensation (including OT and allowances) up to $4,000 per month
• Company van provided
• Monthly allowances for cell phone and petrol expenses
• Health insurance and opportunities for career growth

Aventir Group Pte Ltd
EA License: 24C2542

Responsibilities

• Understand/develop technical design specification/requirements and associated document relevant to project.
• Develop system database, control logic and graphic according to project design
• Conduct Factory Acceptance Testing and system commissioning on site.
• Produce test document and training material.
• Conduct training to customer
• Provide technical support to sales and maintenance team

Requirement

• Possess Diploma or Bachelor's Degree in Mechatronic or Electrical & Electronic Engineering
• Ideally with 2 or more years of DCS/PLC/SCADA/Harmonas programming experience
• Ability to read electrical/P&ID schematics
• Able to work in a collaborative team environment
• Possess good interpersonal and communication skills
• Positive working attitude with pleasant personality
• Independent problem solver with a desire to learn new skills and technology
• Work under pressure to meet project deadlines in a multi-tasking environment
• Candidates with no relevant working experience are welcome to apply

We regret that only shortlisted candidate(s) will be contacted.

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

Purpose of Position

• Provide maintenance and engineering support for process control systems to ensure safe and reliable operation of the plant.
• Provide technical and engineering support for projects and modifications related to control system to achieve business and operational objectives.

Principle Responsibilities

• Responsible for the maintenance and engineering of all process control systems which may be installed in the plant or externally at customers' site.
• Perform fine-tuning, troubleshooting, modification and programming of the Control System as needed to improve system performance and optimize process operation needs.
• Response to 24-hour emergency call-out and provide night-shift support during plant startup, shutdown and as requested by Operation Team.
• Work closely with the Instrument Team to troubleshoot and resolve instrumentation problems.
• Work with the Project Team to develop requirements and/or specifications of control system for projects and modifications; supervise & implement the project works according to the schedule and requirements.
• Plan and execute preventive and corrective maintenance works for plant turnaround.
• Perform strategy planning for control system expansion, upgrading and renewal.

Job Requirements

• Familiar and hand-on with the engineering tools and programming languages of control systems (Honeywell, Siemens PCS7 and Triconex), able to make program modifications and configuration changes confidently.
• Experienced and familiar with various phases of project works such as engineering, fabrication & construction and commissioning.
• Knowledge and experience with computer system networking, server/client and virtualization architectures.
• Degree in Electronics/Electrical Engineering, major in Control is preferred.
• Minimum 5 years relevant experience working and maintaining Honeywell DCS, Siemens PCS7, Triconex PLC and etc.

Job Title: DCS Engineer

Work Location: Jurong Island

Expected Start Date: 01 January 2025

Responsibilities for this position may include but not limited to:

• Provides engineering design, troubleshooting and maintenance of Distributed Control System (DCS)
• Troubleshoot day-to-day process problems related to process control applications, controller tuning and batch receipes execution
• Supports Process Hazard Analysis and implements process changes through a Management of Change Process
• Maintains up-to-date documentations for the DCS
• Conducts training programs for operators on DCS & Batch Receipes
• Initiates and manages DCS hardware life cycle, software and process control network upgrades
• Leads / supports development and execution of control system pojects, and greenfield projects

Required Qualifications

• Bachelor's Degree in Electrical / Electronics / Instrumentation and Control / Chemical from an accredited university
• Minimum 5 years of related work experience in DCS in the refinery, petrochemical or checmical industry
• Strong analytical / trouble-shooting skills
• Good interpersonal and communication skills
• Able to work independently in a team and in a diverse enviroment.

Preferred Qualification:

• Knowledge and work experience in Honeywell DCS System (TPS/EPKS DCS and Experion Batch)
• Knowledge in SQL Programming / Power BI, Process Controls Domain & Network adminstration.

Intersted candidates, do drop me your resume @ [email protected]

COMPANY DESCRIPTION

Located on Jurong Island, the petrochemical hub of Singapore, SRC operates a refinery that is capable of processing 290,000 barrels of crude oil per day to produce fuel products and chemical feedstocks that are supplied to domestic markets and overseas export markets under the brand labels of its shareholders.

RESPONSIBILITIES

(Annual Gross Salary: S$46,000 to S$50,000)

• Perform testing of petroleum products, refinery intermediate, process and effluent water
• Conduct sampling and testing of gases and LPG streams
• Perform QC/QA work including calibration and maintenance of equipment
• Perform stock-taking and reordering of chemicals and consumables

• Diploma in Science & Technology / Engineering or NITEC in Chemical Process Technology / Chemical & Life Science

Co-ordinate on quality matters with project team, conduct regular inspection to ensure works are in compliance with method statements & proper sequence of work and in accordance to BCA's good industry practice.

Ensure that all project quality records and quality audit plans are maintained, assist in yearly ISO audit.

Prepare Quality Control Plan, procedures and QA/QC reports.

Inspect the final output, comparing it to the requirements and approving or rejecting the final products.

Knowledge of welding inspection and ISO standards, familiar with CONQUAS, Green Mark and other essential BCA requirements.

In-depth knowledge of quality control procedures and legal standards.

Good verbal and written communication skills.

Willing to travel to various sites.

Prepare Inspection Test Plan (ITP).

Prepare document submission for client's approval.

Compile and receive relevant material certificates and test report from suppliers.

Co-ordinate with relevant testing laboratories for material testing and witnessing.

Assist the project team on QA/QC matters.

Good understanding of construction industry practices and standards in particular metal works and facade works.

Degree / Diploma in Civil Structural Engineering or equivalent.

Minimum 2 years relevant experience in metal work and facade industry.

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

Job Description:

1. Performing F.A inspection and inspection of parts and products with desktop measuring tools / CMM / Smart scope at the incoming / outgoing / in-process gate.
2. To prepare and generate standard inspection report and lead team in performing quality inspection.
3. Monitor on critical customer products, with a corrective and preventive action programs in managing customer complaints / improvement plans.
4. Administer and work on continuous improvement program in achieving good process control.
5. Provide technical guidance to group of inspectors.
6. Manage customer complaints, corrective and preventive action programs.
7. Work closely with customers and inter-department to meet the quality requirements.
8. Experience in calibrating measuring equipments.

Requirements

• Preferred to have NTC / Diploma in related engineering field.
• Required to know-how in using desktop measuring tools, and other equipment such as CMM, Smart Scope, Roundness Tester and Roughness Tester
• Computer competancy.

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.

Duties and Responsibilities

• Support the development and integration of innovative control system solutions to enable stable, efficient, and reliable production of grid tied power converters
• Support the design and building of tools that allow debugging, analysis, and evaluation of control system performance.
• Conduct root cause analysis for control system failures in products for integration and fielded units during escalations.
• Perform PCB design, test and evaluation on specific control circuit board including gate driver, microcontroller board and others
• Conduct various device characterizations including design and development of verification test systems.
• Performs integration activities including troubleshooting the control system, designing and executing test plans and test automation, to ensure the algorithms functions as designed.
• Documents work results with requirements, design specifications, procedures, and training materials.

Knowledge, Skills and Abilities

• Control System Design: Assist in the design and development of advanced control systems for power converters, considering factors such as efficiency, stability, and grid integration.
• Software Implementation: Collaborate with software engineers to implement control algorithms in embedded software and firmware.
• Testing and Validation: Design and execute test plans to validate control system performance and robustness.
• Hardware Integration: Work closely with hardware engineers to ensure seamless integration of control electronics with power converter hardware.
• PCB Design and Development: Work closely in the PCB design activities including test and verification
• Documentation: Prepare comprehensive documentation of control system designs, including specifications, schematics, and test reports.
• Troubleshooting: Identify and resolve control-related issues during development and product testing phases.
• Compliance: Ensure that control systems meet industry standards and regulatory requirements.

Qualifications

• Bachelor's or Master's degree in Electrical Engineering, Control Systems Engineering, or a related field.
• Minimum of 7 years of experience in controls engineering, with a focus on power electronics field.
• Proficiency in control system design, analysis, and simulation tools (e.g., MATLAB/Simulink).
• Strong programming skills in languages such as C/C++ for embedded systems.
• Experience with hardware-in-the-loop (HIL) testing and control system validation.
• Knowledge of grid integration, grid codes, and power quality standards is a plus.
• Excellent problem-solving skills and attention to detail.
• Effective communication and teamwork abilities.
• Ability to work in a dynamic and collaborative environment.

Purpose:

Ensuring that the manufacturing and engineering processes adhere to quality standards and regulations.

• To monitor and control the production process, ensuring that any defects or deviations are detected and corrected early.
• To inspect the finished product to ensure it meets all quality specifications and standards.

Key Area of Responsibilities:

• Responsible for manufacturing quality assurance including in-process quality, semi-finished product quality, and outgoing product quality.
• Lead a team of inspectors and supervisors to ensure incoming materials met internal and customer specifications and requirements.
• Drive incoming quality assurance process improvement in efficiency and effectiveness
• Owner of Non-Conformities and Error Management Systems. Collaborate with Headquarters for any system upgrade or changes
• Responsible for non-conforming materials disposition and Material Review Board (MRB)/ Corrective Action Board (CAB) and drive robust corrective and preventive actions
• Drive robust manufacturing system and process quality to meet internal and customer requirements and expectations
• Perform analysis on non-conforming quality incidents and internal errors and provide recommendations to meet internal and customer requirements and expectations
• Support Customer Quality to investigate customer product complaints
• Be responsible for manufacturing quality KPIs and reporting to senior management
• Lead a team of engineers to drive NPI and First Article quality requirements and system
• Provide leadership and consulting advice in quality matters
• Plan and lead manufacturing process audit to drive root cause analysis for outgoing inspection lapses.
• Lead, train, develop, and coach Quality team members. Manage performance evaluation and strengthen the organization.

Qualification & Experiences:

• Bachelor in Engineering (Mechanical, Electrical, Electronics, Chemical) or Material Science.
• 5 years of experience in Quality Assurance function, at least 3 years as a quality leader with supervisory experience in the manufacturing environment.
• Strong knowledge and practice in 8D, SPC, MSA, FMEA, QFD, 6-sigma methodology, PPAP, change management.
• Good understanding of First Article Inspection requirements and expectations
• Strong in statistical knowledge and 6-sigma methodology. Certified Black Belt or Green Belt preferred.
• Strategic, creative and systemic thinking
• Excellent leadership and effective communicator with all levels of associates and management.