Total 7 Manager level Quality Assurance / Control job vacancies in sinagpore central singapore

1. Training Program Strategy and Development

• Develop and implement a comprehensive global training strategy aligned with business objectives.
• Design and oversee the development of training programs for various departments, including GMP, quality, regulatory etc.
• Ensure training materials are up-to-date, engaging, and compliant with regulatory requirements.
• Implement innovative training methodologies, including e-learning, virtual reality, and blended learning approaches.
• Select and manage external training vendors and consultants.
• Ensure external training solutions meet company standards and regulatory requirements.

2. Regulatory Compliance

• Ensure all training programs meet GxP requirements and other relevant regulations
• Stay informed about industry trends and regulatory changes affecting pharmaceutical training
• Participate in regulatory inspections and audits related to training

3. Quality Management

• Integrate training initiatives with the company's quality management system
• Develop and maintain SOPs related to training processes
• Implement quality metrics to measure the effectiveness of training programs

4. Learning Management System (LMS) Oversight

• Oversee the implementation and management of the company's LMS
• Ensure proper documentation and tracking of all training activities
• Utilize LMS data to generate reports and analytics for continuous improvement

5. Cross-functional Collaboration

• Collaborate with leadership team to identify and address organizational training needs
• Work closely with Quality Assurance, Regulatory Affairs, Human Resources, and other departments to align training initiatives
• Collaborate with subject matter experts to develop technically accurate training content

6. Budget and Resource Management

• Manage the training department budget
• Lead and mentor a team of training management quality professionals across multiple sites
• Allocate resources effectively across global training initiatives

7. Continuous Improvement

• Regularly assess the effectiveness of training programs and implement improvements
• Stay updated on adult learning theories and innovative training technologies
• Establish forums for knowledge sharing and best practice exchange across global sites

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and Sleek Sign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary Sleek Books ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognized by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

We are looking for a Deputy Head of Compliance that is excited about the below Mission and Outcomes over the next 6-12 months.

Mission:
To support the Head of Compliance and Risk in championing a culture of tech-enabled compliance and risk awareness across our global operations, making use of technology to ensure robust adherence to regulatory standards while fostering continuous improvement in policies, training, and processes. This evolving role offers the opportunity to shape the compliance framework, contribute to the company’s growth, and develop into a future leader as the Head of Compliance and Risk.

Outcomes: 

1/ Review and Approval of High-Risk Client Assessments
Review 100% of escalated high-risk client cases within 2 hours, providing constructive feedback to the compliance officer on any oversight or areas for improvement. Present each case to the Head of Compliance for final approval within 4 hours.

2/ Timely Management of Screening Alerts
Ensure that no name screening alerts remain outstanding for more than 24 hours, and no transaction monitoring alerts remain unresolved beyond 48 hours.

3/ Quality Review and Reporting
Conduct quality reviews of Low/Medium/High-Risk (L/M/HR) cases, covering at least 20% of each risk category. Prepare a findings report with suggested remediations to improve overall quality and adherence.

4/ Investigation Timeliness and STR Filing
Complete and/or review  that at least 80% of investigations within 15 calendar days, ensuring that any required STRs are filed within 15 calendar days of closing the investigation.

5/ Enhancements to on-board and on-going monitoring Processes
Identify and recommend key improvements in conducting client risk assessment, transaction monitoring or screening processes, implemented with Product and IT teams. Supplement the roles and responsibilities of the Head of Compliance and Risk during his absence, ensuring seamless continuity in compliance operations, and effectively manage any tasks delegated by the Head of Compliance and Risk

6/ Regulatory Monitoring and Policy Updates
Monitor regulatory changes across all jurisdictions where Sleek operates, update the obligations register, and ensure compliance policies remain current and aligned with regulatory requirements.

7/ Training Development and Delivery
Be a key contributor to designing, developing, and running training programs for compliance officers and Sleek employees, ensuring a strong compliance culture organization-wide.

8/ Inspection and Licensing Support
Support the Head of Compliance during internal audits, regulatory inspections, and licensing applications or renewals across Sleek’s global footprint.

9/ Compliance & Risk Dashboard Management
Establish and maintain a compliance and risk heatmap dashboard to facilitate prioritization and decision-making for initiatives and resource allocation.

To do this, you will have a minimum of 6 years experience as a Senior Compliance Officer or Internal Auditor and you will be located in Singapore.

The interview process

The successful candidate will participate in the below interview stages (note that the order might be different to what you read below). 

We anticipate the process to last no more than 3 weeks from start to finish. Whether the interviews are held over video call or in person will depend on your location and the role. 

Case study
A ~60 minute chat with the Head of Compliance, where he will give you some real-life challenges that this role faces, and will ask for your approach to solving them.

Career deep dive 
A ~60 minute chat with the Head of Compliance. He’ll discuss your last 1-2 roles to understand your experience in more detail.

Behavioural fit assessment
A ~60 minute chat with the Head of HR or CFO, where he will dive into some of your recent work situations to understand how you think and work.

Offer + reference interviews
We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us. 

We are offering S$6,000 to $9,000 monthly remuneration for this role, along with the other financial, wellbeing and lifestyle benefits mentioned earlier in the job description.

Requirement for background screening
Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilizing AI in our space and are developing a regional center of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp:  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through Sleek Sign. We aim to be Carbon Neutral by 2030.

Mission: To support the Head of Compliance and Risk in championing a culture of tech-enabled compliance and risk awareness across our global operations, making use of technology to ensure robust adherence to regulatory standards while fostering continuous improvement in policies, training, and processes. This evolving role offers the opportunity to shape the compliance framework, contribute to the company’s growth, and develop into a future leader as the Head of Compliance and Risk.

Outcomes: 

1. Review and Approval of High-Risk Client Assessments: Review 100% of escalated high-risk client cases within 2 hours, providing constructive feedback to the compliance officer on any oversight or areas for improvement. Present each case to the Head of Compliance for final approval within 4 hours.
2. Timely Management of Screening Alerts: Ensure that no name screening alerts remain outstanding for more than 24 hours, and no transaction monitoring alerts remain unresolved beyond 48 hours.
3. Quality Review and Reporting: Conduct quality reviews of Low/Medium/High-Risk (L/M/HR) cases, covering at least 20% of each risk category. Prepare a findings report with suggested remediations to improve overall quality and adherence.
4. Investigation Timeliness and STR Filing: Complete and/or review  that at least 80% of investigations within 15 calendar days, ensuring that any required STRs are filed within 15 calendar days of closing the investigation.
5. Enhancements to on-board and on-going monitoring Processes: Identify and recommend key improvements in conducting client risk assessment, transaction monitoring or screening processes, implemented with Product and IT teams.
6. Supplement the roles and responsibilities of the Head of Compliance and Risk during his absence, ensuring seamless continuity in compliance operations, and effectively manage any tasks delegated by the Head of Compliance and Risk
7. Regulatory Monitoring and Policy Updates: Monitor regulatory changes across all jurisdictions where Sleek operates, update the obligations register, and ensure compliance policies remain current and aligned with regulatory requirements.
8. Training Development and Delivery: Be a key contributor to designing, developing, and running training programs for compliance officers and Sleek employees, ensuring a strong compliance culture organization-wide.
9. Inspection and Licensing Support: Support the Head of Compliance during internal audits, regulatory inspections, and licensing applications or renewals across Sleek’s global footprint.
10. Compliance & Risk Dashboard Management: Establish and maintain a compliance and risk  heatmap dashboard to facilitate prioritization and decision-making for initiatives and resource allocation.

To do this, you will have a minimum of 6 years experience as Senior Compliance Officer, or Internal Auditor and you will be located in Singapore.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Attention to Detail: Consistently ensures accuracy and thoroughness in reviewing compliance documents and processes.

Risk Awareness: Identifies and assesses potential risks promptly, with an ability to recommend mitigations effectively.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships. 

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Get to Know the Team:

We are looking for a Compliance Officer to join our Grab Direct General Insurer team based in Singapore. Our team focuses on ensuring that we uphold the highest standards of compliance, aligning with regulatory requirements and fostering a culture of integrity within our organization.

Get to Know the Role:

As a Compliance Officer, you will play a central role in maintaining our compliance framework. You'll be responsible for developing and implementing policies that adhere to regulations and industry standards while staying updated on any changes that may affect our business.

You will report to the Associate General Counsel, GrabFin.

This role will be onsite at Grab Office.

The Critical Tasks You will Perform:

• You will develop, implement, and maintain compliance policies and procedures that align with regulatory requirements and best industry practices.
• You will monitor and assess the company's adherence to relevant laws and regulations including the Insurance Act, Anti-Money Laundering (AML) regulations, and data protection laws.
• You will conduct regular compliance audits and risk assessments to identify potential compliance issues and recommend corrective measures.
• You will provide training and guidance to employees on compliance matters to ensure awareness and understanding of responsibilities.
• You will liaise with regulatory authorities and respond promptly to inquiries, ensuring timely submission of reports and required documentation.
• You will investigate compliance breaches and recommend appropriate disciplinary actions or remedial measures.
• You will stay updated on regulatory changes and industry trends, advising management on potential impacts.
• You will collaborate with departments such as risk management and internal audit to maintain a cohesive approach to compliance.
• You will prepare and present compliance reports to senior management and the board of directors.

Dual reporting to the CEO Singapore and the Chief Legal Officer in Gland, Switzerland, the candidate will be responsible for the following:

Compliance & MLRO duties:

• A senior role in the managing of the Compliance function as an MAS licensed firm,
• Acting as the primary MAS liaison officer, registered MLRO and DPO,
• Establishing and oversight of the implementation of SQPL’s local and group compliance and AML-CFT policies, procedures, systems and controls, including reviewing and updating as appropriate based on MAS and FINMA/Group requirements:
  • Responsible for the review and lodging of STRs,
  • Updating such documents on an annual and on-going basis.
• Identify, manage and report on key compliance risks using the prescribed risk based approach,
• Responsible for the review of client on-boarding, review of KYC DD, AML, SoW and SoF, and appropriate CDD files in accordance to MAS and Group requirements,
• Manage and adhere to the reporting timetable of the following:
  • Annual Compliance reports,
  • Compliance Monitoring Plan,
  • Quarterly AML Risk Analysis,
  • Quarterly Senior Management – compliance input,
  • MAS regulatory reports and Compliance returns,
  • Group Compliance reports,
  • Ad-hoc reports as requested by the Group and MAS.
• Act as the Compliance liaison point with Group, with regular update calls / communications,
• Embed a culture of compliance across the firm and support Senior Management,
• Conduct training on Compliance Induction, Ethics, AML, Bribery, Sanctions and all relevant compliance and AML policies and regulations as appropriate,
• Partner the business in an advisory capacity to provide solution-oriented advice on business compliance issues,
• Provide advice and guidance to the business on transactions, to ensure operations are within the sanctions regime of the UN, OFAC, FATF and other applicable rules and procedures,
• Provide guidance and training to staff on the appropriate implementation of compliance relevant rules, laws and standards,
• Responsible as the appointed MLRO for analysing transactions and, where necessary, filing of STRs to the relevant Singapore authorities,
• Continuously review compliance policies, procedures and communications from regulators so as to ensure the firm remains compliant and documents are kept up-to-date,
• Monitor effectiveness of the systems, policies and procedures designed to manage compliance risk and proactively assist and make recommendations for improvements to systems, policies and procedure,
• Act as the key contact point for communications with the regulator, build and maintain an effective working relationship with regulator so as to mitigate compliance risk,
• Supervise, manage and develop the Compliance team members.

Business risk duties:

• Maintain the policy suite for SQPL including but not limited to Compliance Manual, Risk Management Policy, Data Protection Policy, BCP Policy, etc,
• Annual updates of Business Impact Analysis and maintenance/update of risk registers for the entity,
• Submission of relevant reports to the Internal Controlling and Risk Department in the Head office and respond to ad-hoc queries from Group.

Team Summary

Visa is looking for a Compliance Manager based in Singapore to be part of Currencycloud’s Asia Pacific (APAC) Compliance and Regulatory team. Currencycloud is part of Visa Group entities and covers Visa’s regulated payment business within Money Movement Solutions (MMS) in APAC. Currencycloud is also consolidated under Visa Direct which streamlines all of Visa’s cross border payments under one unified branding. The Currencycloud APAC Compliance and Regulatory team serves as a critical partner to the MMS business, providing pragmatic, solutions-oriented advice to ensure that the regulated payment activities within licensed entities in APAC are in line with the local regulatory requirements where the licensed entities are operating in as well as Visa’s group standards. The team is part of the second-line Compliance function within Visa’s Group Compliance.

What a Compliance Manager does at Visa:

Based in Singapore, this position will support the Currencycloud APAC Head of Compliance and Regulatory who is also the Money Laundering Reporting Officer (MLRO) of Visa’s regulated entity as a Major Payments Institution (MPI) in Singapore, covering AML/CFT and Sanctions compliance matters. This position will be reporting to the Currencycloud APAC Head of Compliance and Regulatory based in Singapore and is a newly created position as part of Visa’s expansion plans within the APAC region.

The core responsibilities for this role are as follows:

·       Support Singapore MLRO in the development and maintenance of robust AML/CFT and Sanctions frameworks which are in line with the Singapore’s Payment Services Act (PSA) and the relevant subsidiary legislations issued by the Monetary Authority of Singapore (MAS) as well as Visa’s Global Compliance and other International AML/CFT and Sanctions standards. This includes preparation of responses in relation to any request for information from regulatory authorities on a timely basis and/or during regulatory inspections.

·       Perform ongoing assessment of AML/CFT and Sanctions controls, including participate in Enterprise-Wide Risk Assessment (EWRA) exercise, review of Transactions Screening and Monitoring logics to ensure that sufficient and robust controls are in place to meet the regulatory requirements as well as in line with market / industry standards.

·       Responsible for identification and reporting of suspicious transactions (STR), including maintenance of proper records on all investigations and reviews based on trigger events, transaction alerts or escalation channels, provision of additional information where required by Commercial Affairs Department (CAD) and other law enforcement agencies.

·       Support the APAC Client Migration Project upon activation of Singapore license, including preparation of KYC uplift requirements and review of incremental KYC documentations upon submission by relevant clients.

·       Perform horizon scanning of AML/CFT and Sanctions legislations, including gap and impact analysis on consultation papers, new circulars, notices etc.

·       Handle AML/CFT, Sanctions and other related regulatory audits and ensure that the reviews commensurate with the nature, size and complexity of the regulated activities within the business and the ML/TF risks arising from those businesses; track progress of remedial plans arising from audit and/or regulatory inspection findings.

·       Work closely with first-line Compliance function such as the New Business Onboarding (NBO) team who is responsible for Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) at point of client onboarding. Provide relevant and timely guidance and where required, participate in the client review process on a case-by-case basis.

·       Provide guidance to the Periodic Review team over clients’ refreshers and provide specific case review support where required,

·       Perform AML/CFT related review on banking and network partners, third party service providers etc.

·       Address communications and request for information from clients, banking and network partners in relation to AML/CFT matters.

·       Develop AML/CFT and other related training materials and conduct training to the business stakeholders on a regular basis. Maintain all training records and attendance where required.

·       Provide accurate and timely advice to the Business over AML/CFT and other related regulatory requirements, ensuring that risks are being adequately managed while balancing business objectives.

·       Responsible for comprehensive reporting including local dashboard and metrics reporting

·       Participate actively in Regional and Global team discussions, including sharing of local practices, updating on regulatory developments etc.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Supervise and oversee junior team members and review their work product
• Review and draft compliance documents, frameworks and templates, covering all aspects of regulatory compliance
• Analysing and summarising MAS publications and regulatory updates
• Develop training programs, with opportunities to provide training to clients
• Other ad-hoc duties as required