Total 3 job vacancies by Asiacloud Solutions Private Limited

Job Responsibilities:

• Customer Support: Act as the first point of contact for customer inquiries via phone and email, providing prompt and courteous support. Escalate technical issues to the relevant teams when necessary.
• Billing and Invoicing: Handle monthly billing processes, ensuring accurate and timely invoicing for our services. Work closely with the sales and finance teams to address any billing discrepancies.
• Vendor Management: Maintain up-to-date records and reports on vendor performance, ensuring compliance with service level agreements (SLAs). Coordinate with vendors for issue resolution and service improvements.
• Reporting: Prepare and present regular reports on customer service metrics, billing accuracy, and vendor performance to management.
• Process Improvement: Continuously identify opportunities to improve operational efficiency, customer satisfaction, and internal workflows.
• Database Management: Manage and update customer and vendor databases, ensuring accuracy and security of data.
• Compliance: Ensure all activities comply with legal and company policies, particularly in data protection and privacy.

Requirements:

• Nitec or Diploma in Business Administration, IT or related fields with at least 1 year of experience in an administrative role, preferably within an MSP or IT services environment.
• Strong customer service skills with a patient and friendly disposition.
• Excellent verbal and written communication skills.
• Exceptional organizational and time-management skills, with the ability to prioritize tasks effectively.
• High level of accuracy and attention to detail, especially in billing and data management.
• Ability to work collaboratively in a team environment.

About Us:

Asiacloud is a leading provider of innovative Managed Services Solutions, helping businesses across Singapore optimize their IT infrastructure, enhance security, and drive digital transformation. We are looking for a dynamic Managed Services Sales Executive to join our team and play a key role in our growth.

Job Responsibilties:

Business Development

• Identify and cultivate new business opportunities in the managed services domain, focusing on SMEs across various sectors in Singapore, especially in Healthcare and Retail.

Cusomer Engagement

• Build and maintain strong relationships with clients by understanding their business needs and offering customized solutions that align with their IT and security goals.

Sales Strategy

• Develop and execute strategic sales plans to achieve sales targets and expand our customer base. This includes market research, competitive analysis, and sales forecasting.

Product Expertise

• Gain in-depth knowledge of our managed services offerings, including device protection, data protection, identity and access management, and remediation and response services, to effectively communicate their value proposition to potential clients.

Collaboration

• Work closely with the marketing, product, and service delivery teams to ensure a seamless customer experience from initial contact through to service implementation and support.

Reporting

• Provide regular updates on sales activities, pipeline, and performance against targets, utilizing CRM tools to manage and track customer interactions and sales progress.

Requirements:

• Bachelor's degree in Business, Marketing, IT, or a related field, with at least 3 years of sales experience in the IT or managed services industry.
• Strong understanding of managed services, cybersecurity, and IT infrastructure trends, particularly within the Singapore market.
• Proven track record of achieving sales targets, with excellent negotiation, presentation, and communication skills.
• Ability to build and maintain relationships with clients, partners, and internal teams.
• Proficient in analyzing market trends, sales data, and financials to inform sales strategies and decisions.
• Comfortable using CRM software, MS Office, and other technology tools to manage sales processes and analyze data.
• Strong collaborative skills, with the ability to work effectively in a team-oriented environment.
• Fluency in English is mandatory, with additional languages spoken in Singapore being a plus.

Why Join Us?

Asiacloud offers a dynamic and supportive work environment, competitive salary with performance-based bonuses, professional development opportunities, and the chance to work with leading-edge technology solutions. Join us to make a difference in the evolving landscape of IT managed services in Singapore.

*Only shortlisted candidates will be notified. Remuneration Package will commensurate with experience.

About Us:

Asiacloud is at the forefront of managed services, providing comprehensive IT solutions. As we expand our operations, we are seeking a meticulous Sales Administrator to ensure our back-office processes run smoothly and efficiently.

Job Responsibilites:

Customer Support:

Act as the first point of contact for customer inquiries via phone and email, providing prompt and courteous support. Escalate technical issues to the relevant teams when necessary.

Billing and Invoicing:

Handle monthly billing processes, ensuring accurate and timely invoicing for our services. Work closely with the sales and finance teams to address any billing discrepancies.

Vendor Management:

Maintain up-to-date records and reports on vendor performance, ensuring compliance with service level agreements (SLAs). Coordinate with vendors for issue resolution and service improvements.

Reporting:

Prepare and present regular reports on customer service metrics, billing accuracy, and vendor performance to management.

Process Improvement:

Continuously identify opportunities to improve operational efficiency, customer satisfaction, and internal workflows.

Database Management:

Manage and update customer and vendor databases, ensuring accuracy and security of data.

Compliance:

Ensure all activities comply with legal and company policies, particularly in data protection and privacy.

Requirements:

Education and Experience:

Diploma or Bachelor’s degree in Business Administration, Finance, IT, or related fields with at least 2 years of experience in an administrative role, preferably within an MSP or IT services environment.

Customer Service Orientation:

Strong customer service skills with a patient and friendly disposition.

Communication Skills:

Excellent verbal and written communication skills.

Organizational Skills:

Exceptional organizational and time-management skills, with the ability to prioritize tasks effectively.

Analytical Skills:

Competence in analyzing financial data and generating reports.

Technical Proficiency:

Familiarity with CRM and billing software, MS Office Suite, and database management.

Attention to Detail:

High level of accuracy and attention to detail, especially in billing and data management.

Teamwork:

Ability to work collaboratively in a team environment.

Language Skills:

Proficiency in English is essential, with additional language skills being advantageous.

Why Join Us?

At Asiacloud, you'll be part of a dynamic team committed to delivering exceptional IT managed services. We offer a competitive salary, opportunities for professional growth, and a collaborative work environment. If you're looking to make an impact in a company that values innovation and customer satisfaction, we'd love to hear from you.

*Only shorlisted candidates will be notified. Salary will commensurate with experience.