Total 8 audit officer job vacancies in Sales / Marketing category in caa changi airport terminal 2

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to support the port management team to drive service excellence and delivery on the cargo services strategy.

To execute operational and sales functions including oversight of suppliers to ensure compliance to company and regulatory requirements and provide a high level of service to our customers.

Responsibilities:

Revenue Generation (Commercial)

• Implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales team to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Provide support to manage capacity in order to maximise flight revenue

Customer Services

• Coordinate with Outdoor Sales to provide customer-centric solutions to customers
• Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions
• Update customers with shipment status in a timely manner, providing solutions as appropriate

Support Services

• Support cargo reservations and bookings whilst providing exemplary customer service
• Provide vendor notification for on time and delayed flights daily
• Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting as required
• Support the achievement of established performance targets through operational oversight and participation
• Prepare flight documentation for crew and Customs
• Check and review post flight documentation
• Prepare post flight reports in a timely and accurate manner
• Provide freighter catering uplift and last minute changes
• Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
• Communicate effectively via various channels to stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
• Coordinate diversion of Cathay Pacific / Air Hong Kong flights when required
• Assist with crew administration and support matters at the port

Safety, Security and Compliance

• Assist to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Conduct quality check programmes established by Head Office and participate in audits
• Conduct Operational Duty Holder activity is and as specifically required

Ramp Coordinator (RCO)

• Monitor and ensure the required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
• Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters
• Ensure aircraft searches required by the Security Programme are conducted prior to loading
• Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
• Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
• Quickly resolve issues on the ramp as required
• Ensure safe operations are maintained at times particularly during loading and unloading of freighters
• Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized item,
• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

Administrative Support

• Assist with various administrative station tasks such as SAP
• Support station training activities as required
• Any other reasonable task as requested

Efficiency Improvement

• Support Cargo Manager to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements:

Qualifications / Experience Academic Qualifications

• Graduation in any field is a minimum
• Diploma / Certification in a relevant business field would is an advantage

Knowledge, Skills, Training and Experience

• Minimum 2 years’ experience in cargo industry is an added advantage
• Prior customer service experience with demonstrable customer service orientation
• Excellent communication skills
• Highly attentive to detail
• Proficiency in MS Office and general technology skills
• Good analytical, problem solving and planning skills
• Ability to work independently
• Knowledge of CHAMP CargoSpot systems is an advantage

Job Description:

• Provide support and input for the development and maintenance of an effective and efficient safety management system.
• Full commitment to the promotion of a positive Health & Safety & “Zero Harm” culture in the workplace.
• To develop, review, update, implement & monitor the company's Workplace Safety & Health Acts Policy, Programs & Procedures.
• Monitoring the overall environment, safety and health of the workplace by conducting regular inspections.
• Working closely with production or operational personnel on related issues
• Preparing accident reports and investigations
• Conducting safety briefing and training to employees if necessary
• To increase health & safety awareness at all levels within the organization;
• Compile & maintain in all relevant reports & safety records on lifting devices, pressure vessels, accident records, workers safety orientation/ training & etc. for future reference.
• Advise & prepare on work plan of Project Risk Assessments/ Safe Work Procedures.
• Coordinate in compliance to safe work procedures and maintains good house-keeping
• Review of overall division Risk Assessment Safe Work Procedures & Work Instructions & ensure that it aligns with the latest legislations / Singapore Standards / Codes of Practices if applicable.

Requirements:

• Diploma or Degree in Safety Management, Engineering or related field.
• Minimum 5 years working experience as a safety professional within a manufacturing environment with a locally recognized qualification.
• High level organizational skills & full commitment to Health & Safety is essential.
• Preferably a registered Workplace Safety and Health Officer with Ministry of Manpower Singapore

Ensure the timely answering of customer sales queries, their bookings and follow up:

- By prioritizing the incoming quotes as per set guidelines

- By following the set guidelines in terms of price offering in order to win the quote

- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)

- By offering multiple options on a quote, so that the customers always find a suitable one (price, time)

- By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)

- By promoting Cargolux’s value added services

- By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels

- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking

- By requoting the customers if certain parameters of the initial quotation have changed

- By updating all sectors of a booking pre-flight

- By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc.

- By ensuring that bookings, subject to compliance checks are processed prior to departure

- By pro-actively following up on pending offers

Cross divisional collaboration

- By building bridges with other departments to improve communication

- By holding regular meetings with Sales Management to share ideas, strategies, and customer behaviours

- By keeping close liaison with accounting to ensure proper invoicing and addressment of potential challenges

- By being a contact person for all questions regarding freight transport

- By liaising regularly with the Route Management Team concerning short-term pro-active sales, weaknesses and strengths in Cargolux’s network and providing feedback on market dynamics and requirements

Ensure Customer Service and Sales Activities

- By pro-actively contacting potential customers in case of short-noticed space availability

- By redirect received market information to the Sales Management
- By taking care of CVProduct & CVPricing requests in coordination with the relevant responsible team

- By coordination of CVProduct & CVPricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer.

- By monitoring his/her and the teams work based on available/provided data and dashboards.

- By pro-actively starting 1st level escalationsl

- Planning and executing customer visits, if required and in coordination with Sales Management

Work location: Changi Airport T3

Type of employment: full-time, commencing immediately on full salary after completing 2 month probation time.

SGD 2,500 - SGD 3,000

Our successful candidate's

main duties

include:

• General CRS-based activities, i.e. reservation, ad-hoc/group booking, ticketing & sales report;

• After-sales tasks, e.g. schedule change, rebook, reroute, re-issue & refund;

• Flight inventory monitor & control including advance booking checks, TTL checks & dummy booking screening etc.

• Respond to travel agents', private travellers' and FFP members’ inquiries on VN's products, rules & policies by phone, email or over the counter.

The

minimum requirements

for our successful candidate include:

• Completed IATA Fares & Ticketing I & II or equivalent:

• Working knowledge of major GDS & CRS systems with Sabre an advantage;

• Sound working knowledge of Microsoft Office products;

• Experience in airline reservation and ticketing an asset;

• Proven interpersonal and customer service skills

Require : ITE/JC/Polytechnic level and above

(Only shortlisted applicants will be contacted for interview)

Work location: Changi Airport T3

Type of employment: full-time, commencing immediately on full salary after completing 2 month probation time.

SGD 2,500 - SGD 3,000

Our successful candidate's

main duties

include:

• General CRS-based activities, i.e. reservation, ad-hoc/group booking, ticketing & sales report;

• After-sales tasks, e.g. schedule change, rebook, reroute, re-issue & refund;

• Flight inventory monitor & control including advance booking checks, TTL checks & dummy booking screening etc.

• Respond to travel agents', private travellers' and FFP members’ inquiries on VN's products, rules & policies by phone, email or over the counter.

The

minimum requirements

for our successful candidate include:

• Completed IATA Fares & Ticketing I & II or equivalent:

• Working knowledge of major GDS & CRS systems with Sabre an advantage;

• Sound working knowledge of Microsoft Office products;

• Experience in airline reservation and ticketing an asset;

• Proven interpersonal and customer service skills

Require : ITE/JC/Polytechnic level and above

(Only shortlisted applicants will be contacted for interview)

Job description:

• Quote and secure new business (from new customers or increased share from existing customers)
• Liaise with customers on air/sea import/export shipment instructions
• Coordinate with internal CS/Ops teams and vendors to execute shipments
• Resolve problems when they crop up (rare but sometimes will happen at night / weekends)
• Build and maintain key customer relationships and gather market information

Requirements:

• Minimum education in Diploma or equivalent
• At least 1 year of working experience in freight forwarding/logistics
• Self-motivated and possess a positive customer-oriented mind set
• Strong verbal and communication skills
• Good team player

Working hours: Monday to Friday, 9am-6pm

Responsibilities:

• Provide 1st level IT support to around 40 users
• Coordinate with IT vendors on maintenance, upgrade, security issues
• Manage IT procurement and inventory
• Assist with the provisioning and deprovisioning of equipment to users
• Develop and maintain in-house IT documentation and user guides
• Support planning and project execution for strategic initiatives (both IT as well as non IT projects)

Requirements:

• Possess good understanding of Telecommunications Infrastructure and IT system knowledge
• Able to manage multiple projects/proposals
• Effective communication (both written & verbal), interpersonal skills and personable
• 1 to 5 years relevant experience
• Knowledge in Logistics/Freight Forwarding is an advantage

Job description:

• Quote and secure new business (from new customers or increased share from existing customers)
• Liaise with customers on air/sea import/export shipment instructions
• Coordinate with internal CS/Ops teams and vendors to execute shipments
• Resolve problems when they crop up (rare but sometimes will happen at night / weekends)
• Build and maintain key customer relationships and gather market information

Requirements:

• Minimum education in Diploma or equivalent
• At least 1 year of working experience in freight forwarding/logistics
• Self-motivated and possess a positive customer-oriented mind set
• Strong verbal and communication skills
• Good team player

Working hours: Monday to Friday, 9am-6pm