Total 6 scientific operations manager job vacancies in Sales / Marketing category in D28 Seletar

• Develop and implement comprehensive marketing strategies to promote the café/restaurant's products and services.
• Plan and execute marketing campaigns, including online and offline initiatives, seasonal promotions, and new product launches.
• Manage the café/restaurant's social media platforms, creating engaging content, responding to customer inquiries, and monitoring performance analytics.
• Oversee brand positioning and ensure consistent messaging across all marketing materials and channels.
• Collaborate with the operations team to plan and promote events, menu updates, and special dining experiences.
• Build and maintain relationships with local influencers, media outlets, and community partners to enhance brand visibility.
• Analyze market trends, customer insights, and competitors to refine marketing strategies.
• Manage digital advertising campaigns, including Google Ads, Facebook, Instagram, and other relevant platforms.
• Monitor and report on the effectiveness of marketing campaigns, providing recommendations for improvement.
• Design and manage loyalty programs or partnerships to increase customer retention and drive repeat business.
• Work with the design team (or external agencies) to create promotional materials such as posters, banners, and digital assets.
• Ensure compliance with local regulations and brand guidelines in all marketing efforts.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience as a Marketing Manager or in a similar role, preferably in the F&B industry.
• Strong knowledge of digital marketing, social media management, and content creation.
• Excellent communication and interpersonal skills.
• Creative thinker with the ability to develop innovative marketing campaigns.
• Strong analytical skills with the ability to interpret data and adjust strategies accordingly.
• Proficiency in marketing tools and platforms such as Google Analytics, Canva, Mailchimp, and social media management tools.
• Ability to work under pressure and manage multiple projects simultaneously.
• Knowledge of current F&B industry trends and customer preferences.

Aftermarket Sales Manager-Singapore Location

The Aftermarket Sales Manager (ASM) will be responsible for business development & sales initiatives for Bell’s entire aftermarket portfolio within their assigned region. This position will focus on new business development, customer relationship building, intelligence gathering, as well as identifying/supporting key customer accounts, win strategy & proposal development, and leading aftermarket sales growth initiatives in region. The ASM will serve as the primary point of contact between the customer and aftermarket support teams. The ASM will proactively work with the Bell cross functional teams to ensure that MRO, Supply Center, Aeronautical Accessories (AA), CRO, Sustainment Plans, BTA, and Blades & Panels AOP targets are achieved.

Responsibilities include:

• Responsible for aftermarket business development and revenue growth for Bell’s portfolio of aftermarket services.
• Serves as the primary contact for customers for all aftermarket sales related opportunities.
• Supports regional funnel growth (initiatives, data analysis, data integrity) in Salesforce.com.
• Assists customers with identification of necessary parts and accessories as needed.
• Actively seeks and identifies cross-sell and up-sell service opportunities for aftermarket products & services.
• Develops and implements regional marketing & sales strategies in conjunction with the Marketing team that increase customer awareness of our capabilities and contribute to the financial goals and objectives of the company.
• Responsible for growing and maintaining customer relationships and developing new revenue streams to grow sales.
• Responsible for the strategic development of sales proposals & win strategy. Works with customers to determine needs and proposal specifications. Works collaboratively with Contracts, Finance, and Legal teams to ensure company compliance.
• Works collaboratively with Supply Centers, Manufacturing, Supply Chain and Engineering to ensure product delivery and resolution of customer issues.
• Makes appropriate recommendations to improve and expand services by conducting research among competitive service providers and evaluating customer needs.
• Periodically benchmarks the aftermarket support network against other regional service providers.
• Provides periodic sales & funnel reports to the Director of Aftermarket Sales as requested (e.g. sales trend analysis, projected service volume by quarter, sales forecasts) for the use in annual budgets, staffing, and long-term planning.
• Assists in any required M & A activities.
• Attends tradeshows and MR&O conferences as directed by management.
• Coordinates with aircraft RSM's to ensure one Bell voice to the customer.
• Develop and implement strategic sales plans for all near term and long-term opportunities in region.
• Foster a positive relationship between the customer and the Bell service network
• Travel 35-45% of the time.
• Other duties as assigned

Don’t miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight.

Qualifications:

Education Requirement:

• Bachelor’s degree preferred.

Experience Requirements:

• 4 year degree in business, sales, or related field experience
• 10+ years of related professional experience. May include a combination of aviation maintenance, sales, customer support and service, or other related field(s)
• Extensive background in maintenance, repair and overhaul (MRO) of commercial helicopters.
• Strong Customer Advocacy Skills to Exceed our customer’s expectations and keep them successful
• Excellent written and verbal communication skills, to include ability to communicate across a multicultural customer base
• Must be able to read, speak and write in English and assigned region language(s).
• Candidate must have, or be able to obtain, the legal right to conduct business in all countries within his/her assigned region.
• Strong collaborative skills and drive for results
• Ability to multi-task in a fast- paced environment
• Good organization and time management skills
• Attention to detail & goal oriented
• Ability to self-manage. Prioritize and manage time sensitive responsibilities.
• Must be highly motivated
• Ability to work in team environment
• Demonstrated ability to work effectively in a complex, geographically distributed organization with multiple value streams
• Ability to effectively interface at all levels of the customer chain of command
• Expertise in MS Office applications (Word, Excel, Outlook)

Preferred:

• Rotorcraft experience
• Rotorcraft technical knowledge
• Salesforce.com experience
• Airframe and power plant license and/or pilot license is a plus
• Experience of maintenance on Bell aircraft
• Fluent in English
• Basic speaking proficiency in Mandarin, Malay, or Indonesian languages
• Office location preferred in Singapore, but will consider other Bell sites in Asia Pac.

No allowance for relocation.

We are looking for a seasoned Charter Sales Manager with extensive experience in flight operations applications and client management. The ideal candidate will have a deep understanding of Avinode, ForeFlight, ARINCDirect, FD Manager, and other flight operations software. This role will require a hands-on approach to daily operations, with a focus on optimizing the use of these applications, managing client relationships, and ensuring accurate and efficient quoting.

Key Responsibilities:

• Flight Operations Applications Management-- Manage and optimize the use of Avinode, ForeFlight, ARINCDirect, FD Manager, and other flight operations applications to ensure seamless operations. Oversee the integration and effective use of these tools for flight planning, scheduling, and execution
• Charter Client Management - Serve as the primary point of contact for charter clients, handling inquiries, managing relationships, and ensuring client satisfaction. Provide accurate and competitive charter quotes, leveraging comprehensive knowledge of market rates and operational costs.
• Daily Operations Supervision -Supervise daily operations, ensuring all flights are planned, executed, and monitored according to company standards and regulatory requirements. Work closely with the flight operations team to ensure all processes are streamlined and efficient
• Coordination and Compliance -Coordinate with crew, ground handlers, and other stakeholders to ensure all necessary arrangements, including handling, permits, and accommodations, are in place. Ensure all flights are in compliance with applicable aviation regulations and company policies preferably both FAA and CAACI.

Qualifications:

- Education:

- Preferably a BS in Aeronautical Engineering specializing in Air Transport.

- Experience:

- At least 15 years of experience in flight operations and charter management, with a strong focus on using flight operations software and client interaction.

- Demonstrated expertise in Microsoft Excel, with a proven track record of creating and managing complex reports and data analysis.

This role is critical in ensuring our charter operations are safe, efficient, client-focused, and compliant with all industry standards. If you have the required experience and are proficient in the necessary tools, we invite you to apply.

PURPOSE OF THE JOB

The purpose of the Manager Sales & Customer Support is both:

- to implement sales strategies to grow/develop PBE revenues from his geographical area and

- to manage the customer support team assigned to his geographical area.

OVERALL OBJECTIVES

The Manager Sales & Customer Support is part of the Engineering & Maintenance division of Air France and reports to the General Manager “Power By Event” activity based in Paris. He is responsible for all the commercial activities & business development efforts in his assigned geographical zone.

The Manager Sales & Customer Support will have direct hierarchical management of the other customer support team of his region.

In order to succeed, the Manager Sales & Customer Support should:

1. Perform market research & have the correct network on market to participate in the sale forecast

2. Build and maintain strong relationship with customers (airlines, MRO, lessors)

3. Reach the allocated local sales targets with respect to turnover per product

4. Provide reliable & accurate feedback of his sales results

5. Secure the launching of new customer contracts

6. Monitor the activity and performance of our Business Unit in regard to our contractual obligations

7. Contribute to maximize revenue from already existing contracts

8. Measure the customer satisfaction and takes all necessary actions to improve it

9. Mentor & train junior Sales & Customer Support Manager

10. Act as Deputy to the General Manager by taking responsibility & decisions on certain topics

11. Lead & Manage hierarchically the customer support team of this zone

12. Be Responsible for all trade compliance and export control conformity in this zone

KEY RESULTS AREA

1. Perform market research & have the correct network on market to participate in the sale forecast

- Participates in budget drawing up sharing his experience and knowledge of his portfolio.

- Participates in developing and implementing a Sales action plan, in some cases to be shared with the GEMCO

- Makes and updates the ranking of his allocated prospects and customers

- Provides reporting to the GEMCO for turnover achievement and sales perspectives

2. Build and maintain strong relationship with customers (airlines, MRO, lessors)

- Maps his/her portfolio (geographical area) by identifying and characterizing all entities (airlines, freighters, lessors…)

- Build trustful and robust relationships with prospects and turn them into loyal customers

- Regularly visit his/her customer to stay close and be able to anticipate their needs

- Provide unsolicited offers and answer in time to the customers RFPs

- Involve the AFI management when required

3. Reach the allocated local sales targets with respect to turnover per product

- Is responsible for the financial turnover results of his portfolio

- Develops new opportunities and converts these into new leads and organizes and coordinates the offer review when necessary

- Drives the negotiations with the customer and provides with a business analysis of the lead at the end of the negotiation (including risk analysis)

4. Provide reliable & accurate feedback of his sales results

- Ensures management is informed on a regular basis on all matters related to his/her portfolio

- Issue reporting & KPI to the management on revenues & profit margin of his/her portfolio

- Contributes positively to the communication and coordination with the GEMCO

- Reports on his activities including trip reports after each customer visit, meeting, MRO, or social event.

- Fills in and updates the internal database with customer intelligence & info

5. Secure the launching of new customer contracts

- Defines with the customer all particular conditions and procedures to implement the contract.

- Launches the implementation of the contract with all relevant actors in the operational units

- Performs first configuration of the contract within the IT systems (ASTRE, Descartes, SAP) and secures its updates for the contracts of her/his responsibility

6. Monitor the activity and performance of our Business Unit in regards to our contractual obligations

- Measures performance due to his/her customers (KPI)

- Ensures that action plans are taken by operational Business units to reach contractual commitments

- Secures reliable coordination and communication with the Operational Customer Expert (CSE)

- Ensures the measurement of the financial performance of the contract leads the operational units in reducing

the costs linked with the contract and is responsible to secure and/or improve the financial margin of the contract.

- Drives regular “Performance Review” meetings with the customer about the service provided

7. Contribute to maximize revenue from already existing contracts

- Secures that additional and/or excluded services are invoiced and paid accordingly

- Solves invoices disputes with the customer

- Manage directly operational deals for high value or large scope (thresholds TBD)

- Follow the deal operationally (quotation, delivery, invoice, IT update…)

- Negotiate conditions (availability, pricing …) with the Product if necessary

- Contributes to the debt reduction

- Supports the transfer of customers from PBE to PBH, when deemed relevant by the Head of Customer Services: facilitates contacts, provides analyses of customer needs, favors sales speech, and facilitates contract negotiation.

8. Measure the customer satisfaction and takes all necessary actions to improve it

- Presents the customer satisfaction questionnaire to the customers (at least once a year for significant customers), collecting the answers and filling in the related database

- Participates in analyzing and synthesizing regularly the Business Unit satisfaction results for regular reporting in the BU Management meeting and to the Marketing department

- Participates in defining the action plan to improve the customer satisfaction

9. Mentor & train junior Sales & Customer Support Manager

- Mentor & guide younger CSM to learn and progress by sharing his experience

- Leads “lesson learned” sessions and provides debriefing to all the teams, support the whole team continuous improvement

- Gathers the team around the company’s targets and is able to create a positive and efficient team spirit

- Solves any conflicts in the team and create a trusty atmosphere

10. Act as Deputy to the General Manager by taking responsibility & decisions on certain topics

- Cooperation: Go beyond his scope and take the lead on some transversal topics in the benefit of the department

- Leadership: Knows how to convince external shareholders and management to take support our priorities.

- Performance: Get highly involved in helping the department to reach our revenue targets and budget reduction

- Transformation: Always challenge existing process and proactively work to simplify and share good practices

11. Lead & Manage hierarchically the customer support team of this zone

- Be Responsible for all commercial activities & business development efforts in his zone

- Define the commercial strategy for the team to achieve the assigned sale targets

- Hire, Manage, coach, Assess the team members performance to help them for their professional development

- Help the team to become autonomous and to take initiative. Gives clear prioritizes to the team and make sure everybody works in the same direction.

- Follow the workload vs available resources for his team and propose corrective actions when needed

- Solve any disputes, conflict that may occur in the team and make sure the team delivers

12. Be Responsible for all trade compliance and export control conformity in this zone

- As team manager, the Senior Sales & Customer support is responsible for all trade compliance requirements in his zone

- Perform screening and approves every new customer on his zone

- Raise awareness about trade compliance and export control requirements through his team

MAIN INTERFACES

External

• Customers & Prospects (airlines, lessors, MRO, etc.)

• Industrial partners (Airbus, Boeing, OEMs…)

Internal

• Account Sales Managers

• AFI KLM E&M Marketing &communication department

• Legal, Finance and Procurement

• Logistic Centers

• Shop Managers

• Customer Pricing Officers

• Customer Support Experts

• Customer Quotation Officers

REQUIRED KNOWLEDGE

• At least 10years of Component Products knowledge

• Commercial experience in selling component repairs, loans & exchanges

• Very good knowledge of Air France Industries environment & network

• Fluent in French as regular interactions with (French) management and (French) partner Sabena Technics

• Experience in multi-cultural team management

• Political sensitivity

COMPETENCIES

• Customer Focus

• Cross cultural awareness

• Excellence

• Team player

• Curiosity & Autonomy

• Excellent communication skills

• Problem solving minded

Jet Aviation, a wholly owned subsidiary of General Dynamics (NYSE: GD), has been enabling global flight with passion since 1967. From a single maintenance hangar in Basel, Switzerland, to some 50 locations and 4,000 employees worldwide, our offering includes Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Maintenance, and Staffing. We are the effort behind effortless. The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and passion with one common mission: to serve customers best!

Position Summary:

As a Marketing & Communications Manager (APAC) of Jet Aviation, you will report to Senior Manager Marketing & Communications (APAC) and work with the global Marketing and Communications teams on the planning and implementation of marketing and communication projects and initiatives, with a particular focus on the APAC region. These will be in-line with the global marketing and communication communications strategy, which supports the organization’s vision, business imperatives and priorities. You will be responsible for enhancing the awareness and positioning of Jet Aviation across APAC and ensure full integration across all marketing and communication channels and work to deliver a positive multi-channel experience for internal and external stakeholders. The candidate must be able to work with multiple teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams.

Main Responsibilities:

• Develop and implement strategic marketing and communications plans in line with Jet Aviation’s APAC business priorities to drive revenue and growth
• Work as a strategic business partner to the SVP Regional Operations APAC and their leadership team, shaping marketing and communications initiatives within the region
• Partner with the Business Development, Sales and Operations teams to execute and drive targeted marketing strategies to meet changing market and competitive conditions, and to achieve business goals
• Ensure brand message is strong and consistent across all channels and marketing efforts in APAC including events, advertisements and promotional material
• Develop and implement marketing initiatives; define and create specific strategies and tactics to meet marketing needs applying print, online, social media, and all other appropriate media
• Develop and execute communication plans such as intranet stories to generate excitement, awareness, and adoption among target audiences
• Lead, manage and activate regional marketing trade shows, conferences, or other type events, ensuring smooth execution and maximum attendance and follow up activities for demand generation and pipeline acceleration
• Manage and adhere to allocated annual department budget while achieving performance and campaign goals
• Close collaboration with Global Digital, Communications, Events and the US and EMEA colleagues to ensure marketing and communications initiatives in APAC are aligned and on brand at all times
• Other duties as may from time to time be required, as commensurate with the role and the needs of the business.

Minimum Requirements:

• Minimum 5 years' experience in a Marketing Communications role or similar
• Bachelor’s degree in Communications, Marketing, Public Relations or a similar area of study
• Strong writing skills in various formats
• Ability to work against short deadlines, manage multiple projects and maintain professionalism under pressure
• Ability to travel to trade shows and to regional meetings if needed, travel up to 15%-20% depending on the business needs
• Experience working as a business partner to senior leadership
• Solution-oriented, independent thinker with a growth mindset and strong analytical skills
• Ability to think outside the box to support and implement constantly evolving, effective marketing and communication campaigns
• Must have good computer skills, including strong experience with Microsoft Office, especially Outlook, Word, Excel and Power Point. Experience in SharePoint, InDesign, Photoshop, and HubSpot is a plus but not required
• Strong international and cultural understanding

Working with the Marketing Manager, the Assistant Marketing Manager is responsible for the marketing initiatives for our individual brands. He/she must be someone who is a strategist yet can implement ideas and plans in quick turnaround time. A highly resourceful and creative candidate, he/she should be able to come up with plans that can adapt to market changes and think out of the box, possessing an entrepreneurial spirit that constantly seek opportunities to help increase business.

The candidate needs to have at least 3-5 years experience in marketing, digital marketing, PR, brand building, content management, CRM, devising F&B promotions and be able to come up with detailed Marketing plans to achieve the targets for the company. The candidate will lead the entire Marketing scopes and integrate plans for both traditional marketing, digital marketing, branding, events management and provide Marketing support for restaurant operations.

Contemporary, Visionary, Suave - do join us, if you think you have what it takes!

Responsibilities

• Develop and maintain relationships and communication with key partners to create solid marketing plans and serve as the primary point of contact
• Drive strategy and plan and execute marketing initiatives for new projects, menu changes, special menus, and branding campaigns.
• Devise and manage the annual marketing budgets for individual businesses.
• Manage promotions to drive sales, yet abide by margins for effective ROI and bottom line.
• Implement existing and new digital marketing platforms for business effectiveness.
• Propose online restaurant review platforms and vendors.
• Generate all local communication materials and messages, not limited to leaflets, tent cards, website design and updates, social media postings, in-house posters, digital banners, SEM, print advertising.
• Provide content for all communication where necessary.
• Develop and execute customer acquisition and retention marketing programs, web-based, database, and direct to consumer marketing.
• Lead wedding, corporate and other event marketing outreach.
• Oversee e-newsletter campaigns for the restaurants.
• Ensure Marketing and respective teams provide on-site event support where necessary

Requirements

• Bachelor degree from an accredited university in business, marketing or related major is preferred.
• 3-5 years of related work experience, preferably in the hospitality industry.
• Exceptional written and oral communication skills.
• Dynamic team player with great collaborative and interpersonal skills.
• Strong personal leadership, organizational, relationship building and negotiation skills.
• Self-starter who can work independently: displays self-confidence, enthusiasm and strong customer service orientation.
• Demonstrated effectiveness in working in a service-intensive, deadline-driven environment.
• Extremely detailed oriented while juggling multiple projects.
• Able to drive marketing agendas.
• Ability to manage photo/video shoots.
• Other abilities include having good judgment, able to think clearly and respond quickly, and make good decisions in pressure situations.