Work that matters - What you’ll be doing
Sales
• Map and establish professional and deep relationships with key personnel in assigned account(s)
• Deep understanding of client’s business environment (Financial Services, Data, Decisioning)
• Achieve overall business goals and objectives in sales and new business development
• Generate short-term results, while maintaining and building long-term pipeline coverage • With current clients, expanding Experian’s opportunities to sell and cross-sell by identifying and creating new business needs and cultivating Experian’s ability to respond
• Ensuring that overall objectives are translated into specific plans and targets as appropriate and developing and managing the sales pipeline
• Devise negotiation strategies and tactics for key contracts, personally leading negotiation teams where appropriate
• Develop the key internal relationships required to deliver pre-defined results • Diagnosing issues that have potential impact on the business as a whole, and addressing them before they become problems Processes
• Ensure that clients have a smooth and harmonious experience of the sales process delivered by Experian
• Monitoring outcomes to ensure optimum cost-effective client satisfaction and retention: • Instilling within the sales function a culture of full accountability for pre-sales, delivery and after-sales service
• Imparting the importance of overall client service to others in the organisation
• Facilitating formal liaison processes with other internal functions (client services, delivery, marketing, finance, IT, HR etc) Client
• Protect and enhance client and other external relationships which are critical to the success of the organisation.
• Personally developing and maintaining influential relationships at Board/Senior Management level in key clients
• Participate where appropriate in PR, sales promotional contact working together with the marketing teams
• Taking personal responsibility for developing and maintaining a network of contacts within key external organisations, including industry associations and media
• Ensuring that appropriate account management and business development activities are carried out to optimise opportunities for profitable business, both over the short and long term
• Overseeing the negotiation, execution and follow up of key client assignments, analysing issues and providing feedback to both internal employees and client executives
• Take responsibility for the NPS survey and implementation of all Customer Satisfaction results and action plans for designated client portfolio
• Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that Experian does
• Ensure that good client / consumer outcomes are at the centre of decision making
• Promote great service and seek to exceed client / consumer expectations
• Provide Accurate and Timely Sales Forecasting and Planning Processe
• Developing long-term (1-2 year) and tactical, short-term sales initiatives and programmes to achieve the organisation’s overall strategic plans;
• Establishing communication and feedback processes to ensure that the client requirements, and the achievement of sales objectives, is continuously monitored and measured
• Ensure accurate weekly and monthly revenue forecasting
• Providing Sales Director / management with timely reports and analyses on sales performance and forecasts, current and future market trends and competitive activity
• Take responsibility for the quality and currency of CRM systems and maintaining client contacts at gold standard and adhering to the defined process document Regulatory, Governance and Control
• Adhere to all regulatory requirements within role responsibility and escalate issues quickly
• Pro-actively identify risks and make recommendation to mitigate these
• Understand and adhere to specific regulatory obligations and company policies and procedures Performance Management
• Understand and participate in Performance for Growth ensuring stretching personal objectives, a personal development plan and regular self and team feedback
. • Comply with the Training and Competency requirements and complete required training in a timely manner
