Job Purpose
The Business Manager in Banking is responsible for driving business growth, managing client relationships, and overseeing the performance of various banking products and services. This role involves strategic planning, team leadership, and operational management to ensure the achievement of the bank's financial and operational goals.
Job Responsibilities
Strategic Planning and Execution:
- Develop and implement business strategies to improve processes, develop efficiencies and reduce cost.
- Identify new business opportunities and develop plans to capitalize on them.
Stakeholder Relationship Management:
- Build and maintain strong relationships with clients, ensuring high levels of stakeholder satisfaction and trust.
- Be the go-to person for the business, addressing needs and concerns promptly.
Performance Management:
- Monitor and analyze the performance of internal processes, KPIs, performace metrics etc.
- Implement measures to improve efficiency, productivity, and cost control
Team Leadership:
- Lead and mentor a team of banking professionals, fostering a collaborative and high-performing culture.
- Set performance goals and provide regular feedback to internal stakeholders to improve working relationships
Financial Oversight:
- Provide support in managing budget, expense and other dept KPI data (e.g. ROE, Cost Ratios etc.)
- Ensure compliance with banking regulations and policies.
Market Research and Analysis:
- Occasionally conduct market research to stay updated on industry trends and competitor activities.
- Analyze market data to inform business decisions and strategy.
Risk Management:
- Understand the Risk and Governance Structure for SFDA in the context of the bank.
- Identify potential risks and implement strategies to mitigate them.
- Ensure that all business processes, and implementation of new policies comply with regulatory standards.
Stakeholder Engagement:
- Communicate effectively with internal and external stakeholders, including senior management and regulatory groups and entities.
Job Requirements
- Recognised degree or equivalent
- 5-7 years of experience in business management, operations or related role preferably in the Finance Industry, project managment experience is a plus
- Strategic Planning - Ability to develop and implement business plans that align with organizational goals
- Financial Management - Proficiency in managing budgets
- Project Management experience - Understanding Project Framework, Analysis of problems, and able to propose sensible and realistic solutions
- Leadership – ability to influence, motivate and guide teams to achieve objectives
- Technology Proficiency: Comfortable working with Excel, PPT, Word and business management software – i.e. CRM tools, JIRA, Issue Management Systems
- Positive attitude and collaborative mindset and able to work well with all levels
- Good stakeholder managemnet & communication