Total 2 job vacancies by Apple South Asia Pte. Ltd.

Summary

Apple is looking for a thought leader in Market Research to support research and insight needs in Asia markets especially Southeast Asia and India. This position is responsible for developing research plans, managing local specific projects, working closely with local stakeholders and Research team to deliver insights that unlocks new growth opportunities for the local market and informs decision making. We’re looking for an expert in consumer research and research methodologies, highly capable and agile in analyzing and synthesizing data across different sources, translating data into actionable insights and linking it to business issues. The candidate should also have creative visualization and impactful presentation/communication skill. The key success factor in this role is the ability to design, oversea and utilize research programs to timely capture consumer voice and address unique local business needs. The success of this role will also highly depend on strong collaboration with other research members and local function teams.

Description

• Partner with local teams in SEA and India to identify the key local business issues, create research brief and develop research plan that delivers compelling insights and provides thought leadership.
• Lead, develop and manage primary consumer research execution for data collection and reporting, and conduct advanced analysis when needed.
• Communicate and deliver meaningful research results to key stakeholders and support insights communication for local needs.
• Manage syndicated data sources as well and triangulate data from various sources to deliver broader strategic insight.
• Work closely with other research members in the team to make sure the best synergy, high quality and seamless communication across the projects & deliverables in the Asia region. Support projects for other markets in the region when needed.
• Collaborate with global research team on projects involving SEA and India where local input & participations are required.
• Identify high quality local data sources and local agencies. Bring innovation to research projects including recommendation of relevant approaches that suit local markets best.
• Travel to US, China and other Asia markets is required.

Minimum Qualifications

Bachelors degree in market research or human behavior, sociology or statistics related field.

At least 7-8 years of demonstrated success in customer insights / marketing research in a consumer technology / consumer products company or market research firm.

Preferred Qualifications

• Intellectually curious with proven track record in quantitative and qualitative survey analysis.
• Comprehensive experience in market research project and agency management.
• Highly analytical, capable to cut data for different needs and run advanced analysis (regressions, driver analysis, factor analysis and cluster analysis etc.) when needed.
• Extremely strong communication, visualization and articulation skills to deliver meaningful insights to shape business decisions.
• Curiosity and perseverance, a drive for focus and excellence, ability to multi-task and ask questions.
• Dynamic and highly motivated individual who works well in a fast-paced and changing environment and always willing to learn new things.
• Deep expertise with application of a broad range of consumer research techniques and methodologies.
• Ability to efficiently manage and implement quick-turnaround, high volume of projects
• Great understanding of consumer technology industry.

Summary

Are you passionate about analyzing data patterns for large scale search engines? As part of ASE, you will be a product expert and analyze of a diverse portfolio of Apple Media Product machine learning model (algorithms) evaluations. The team represents the user’s perspective as they vet new features being introduced to AMP. Your day-to-day responsibilities will include analyzing and creating innovative ideas to help launch new features being introduced to Apple Service, and reporting systematic issues to leadership, engineering, and product teams.

Key Qualifications

• 10+ years of experience working with systems and products that are powered by machine-learned models and an understanding of natural language or speech-enabled products
• 10+ years of experience with model evaluation (information retrieval evaluation, recommender system evaluation, etc. )
• 7+ years of direct people management, demonstrated coaching and mentoring capabilities
• Research experience in regards to evaluation methodologies, evaluation metrics (NDCG, MRR, recall, precision, F-score, Precision@k)
• A demonstrated passion for data analysis, data-informed product innovation, building and shaping data culture
• You use good judgment balancing art and science when visually communicating information (e.g. Tableau, Superset, ggplot, D3).
• Capable of driving projects of varying sizes and scopes - some will take months and some weeks — and you will need to know when to dive deep
• Deep understanding of the software development for machine-learned products and services, and how analytics and human evaluation data can help improve those products
• Ability to manage complex relationships across multiple functions and establish strong partnerships. Outstanding communication and presentation skills, written and verbal, to all levels of an organization
• Good product sense, with the ability to translate between product goals, business goals and technical requirements for data analytics
• Self-motivated and proactive, with demonstrated creative and critical thinking capabilities
• Innate capability to, directly and indirectly, lead large teams for success

Preferred Qualifications

• Advanced degree in Computer Science, Data Science, Engineering, Humanities or related field.
• Proficiency in scripting or programming languages commonly used in data analysis (e.g., Python, R)
• Experience in Large Language Models and Natural Language Processing

Description

• Oversee the development of a portfolio of products run from the Evaluation organization including, but not limited to: instrumentation, offline evaluation, analytics and reporting.
• Develop project plans, monitor and report on progress, monitor staff workload, manage cross-functional dependencies, and track the evaluation organization to team targets. Keep teams focused on the right priorities to meet aggressive deadlines; clearly communicate project progress to leads and executive team.
• Own evaluation design, planning, and prioritization: Oversee all aspects for multiple projects including specifications, scope, requirements, timelines, and resource allocation.
• Partner with the Head of Human Evaluation to drive the development of a product vision for all measurement and evaluation data products in the Apple Media Products team while ensuring our deep commitment to customer privacy.
• Help the product team to deliver, monitor and improve features as we ship them to production: Evaluate and improve the quality of KPIs for key products by analyzing features, and potentially, how they should be instrumented for evaluation success. Empower others to understand and leverage data for decision making.
• Represent our team with other corporate functions (marketing, product security, legal, etc.)
• Ownership of Evaluation Operations, vendors, budget management, and high data quality ownership through management of a manager and team
• Direct supervision of staff, both ICs and Managers: Performance management, career development, education, training, and most importantly, continuous process improvements. Scale the team with top industry talent.