Job Purpose

The Responsible Sourcing Manager contributes to achieve the sustainability program of the company and lead the sustainability team. The purpose of the Sustainability Team is to deliver effective, timely and quality sustainability support across relevant ADM sustainability related projects and business areas. Generally the work field of the Responsible Sourcing Manager is dynamic and not limited to below mentioned tasks. On demand the Responsible Sourcing Manager supports or co-ordinates specific projects to support the business.

Main Responsibilities

• Lead and manage the sustainability team in the business.
• Ensure sustainability compliance accordant to ADM´s policies.
• Coordinate activities with other regional sustainability teams.
• Engage with relevant stakeholders, customers and suppliers to develop projects, communicate the relevant messages and policies.
• Inform the commercial colleagues about relevant changes in sustainability policies and legislation as well as training of relevant colleagues and communication of sustainability updates
• Continuous observation of initiatives, voluntary schemes and relevant developments as well as new sustainable business opportunities.
• Participate in relevant sustainability conferences, workshops and training seminars
• Design, maintenance and control of Sustainability Standard Operating Procedures
• Contribution to/Co-ordination of sustainability projects on demand
• Support the implementation of certifications schemes with other ADM´s entities.

Your Profile

• Academic Degree in Agriculture, Agribusiness, Engineering or Environment.
• Understanding of Supply Chain Management, Life Cycle Assessment
• Possess a consulting mentality
• Knowledge about certification schemes, traceability, risk assessment, deforestation and human rights
• Good analytical and organizational skills
• Excellent communication and teamwork skills
• Strong Microsoft Office skills
• Strong personality, flexible, stress resistance, and result & service-oriented
• Ability to function independently whilst retaining the ability to focus on the group targets and demands

The Export Sales Manager reports to Country Sales Manager. He/She is responsible for the overseas sales and commercial partnership for the distributor accounts under his/her portfolio. He/She is tasked to optimize value for the product through the distributor markets by building strong sales relationship, driving visibility and distribution excellence, monitoring sales progress, marketing execution and overall account management. He/She interacts with the distributors and develops close working relationship with Marketing, Service and SCM, thereby executing the different job functions relative to business operations. He/She is responsible for managing the Sales of the Export Markets as well as communicating the business direction from senior management effectively.

Key Responsibilities

• Sales Targets: Define and meet annual sales targets for value and volume, ensuring consistent growth across markets.
• Strategic Planning: Collaborate with distributors to create and implement sales and marketing strategies, documented in a "Sales Calendar."
• Market Expansion: Identify and manage a network of agents/distributors, focusing on market penetration and effectiveness.
• Campaigns: Develop and implement sales ideas and campaigns based on market seasonality.
• Market Visits & Product Launches: Organize market visits, launches, and trainings, with 2-3 visits per market per year.
• Risk & Inventory Management: Monitor AR, sales risks, and channel inventory sell-through rates.
• Distributor Engagement: Lead bi-annual roundtable meetings for market development and growth.
• Consumer Care: Work with distributors on consumer care to expand market reach and distribution.

Job Requirements

• Education: Bachelor's or higher in Marketing, Business, or related fields.
• Experience: At least 3 years in export sales, ideally with TV + Soundbar, IT, or electronics products and distributor management.
• Skills:
  • Strong relationship management across multiple levels.
  • Sales-driven mindset with commercial acumen and regional consumer trend insight.
  • Excellent independent management of sales objectives, multitasking, and planning.
  • Proficient in communication, negotiation, and presentation.
  • Team player with a capacity for frequent travel.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Working days : Mon - Friday 7:45am-5:30pm
• Location : Bedok North
• Salary: Class 4 - $2,300 - $2,800 + OT

Job Responsibilities

• Operate transportation vehicle
• Ensure and maintain assigned vehicle in proper condition
• Collect and deliver cargo from/to island wide locations
• Assist teams in relocation activities
• Liaise with end users for delivery details
• Assist with Delivery attendant during delivery

Job Requirements

• Valid Class 4 Driving license

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Working days : Mon - Friday 7:45am-5:30pm
• Location : Bedok North
• Salary: Class 3 - $2,000- $2,400+ OT

Job Responsibilities

• Operate transportation vehicle
• Ensure and maintain assigned vehicle in proper condition
• Collect and deliver cargo from/to island wide locations
• Assist teams in relocation activities
• Liaise with end users for delivery details
• Assist with Delivery attendant during delivery

Job Requirements

• Valid Class 3 or Class 4 Driving license

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Working days : Mon - Fri 7:45am -530pm
• Salary range: $1,800 - $2,000 + OT
• Location: Bedok North (nearest MRT Simei / Bedok Reservoir)

Responsibility

• Provide support for inbound and outbound shipments
• Liaise with customers and vendors to ensure timely delivery of goods
• Verify delivery documents and ensure proper hand over to relevant parties
• Fulfill assignments issued by manager
• Assist in the daily operations duties

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

• Accountable for the successful management of assigned key accounts.
• Lead, oversee, and coordinate operations for export/import order fulfillment as the primary point of contact.
• Supervise, recruit, and train staff to achieve operational excellence.
• Ensure shipments are carried out accurately and on time, following the agreed SOP and KPI.
• Maintain high levels of customer satisfaction while identifying up-sell and cross-sell opportunities within existing accounts to maximize business share.
• Conduct regular reviews and audits of SOPs aimed at enhancing operational efficiency through system automation or process simplification, thereby reducing potential risks.
• Establish and uphold guidelines and best practices to minimize shipment compliance risks.
• Ensure full adherence to Singapore Customs Regulations.
• Monitor departmental budget controls and ensure optimal use of resources, including facilities, system applications, personnel, and related data.

Requirements:

• More than 5 years of experience in procurement in Logistics Business
• Diploma in Logistics and Supply Chain Management or related discipline

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Scope:

• Manage and coordinate all aspects of sea freight shipments
• Oversee logistics operations to ensure timely and cost-effective transport
• Act as the primary point of contact for clients, addressing inquiries and providing updates
• Prepare and manage shipping documents, ensuring compliance with regulations
• Negotiate rates with shipping companies and monitor freight costs
• Ensure compliance with international shipping laws and customs requirements
• Monitor and track shipments, providing regular updates and reports
• Address and resolve logistical challenges and issues
• Collaborate with other departments for smooth operations
• Stay informed about market trends and industry developments

Requirements:

• Handle import/export customs declarations
• Ensure thorough checking of shipping documents
• Organize transportation for pickups and deliveries
• Adhere to company policies and procedures
• Communicate professionally via various channels
• Maintain SOPs and report irregularities
• Open and manage files for each shipment
• Build strong relationships with clients, carriers, and service providers
• Suggest improvements in operations, cost control, and customer service
• Perform additional duties as needed

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client, a MNC in Freight Forwarding industry is seeking for a Freight Manager ( Documentation ) - $ 8,500.00 + AWS + VB / MNC / CENTRALWEST AREA

Requirements

• Degree or Diploma in Logistics / Supply Chain or relevant
• Min 7 to 8 years experience overseeing a team of 10 to run a Sea / Ocean Freight Export Operation for key account clients
• Extensive background in Freight Forwarding industry (Agent environment)
• Strong experience in Shipping, Booking and full Documentation functions
• Strong leadership skill
• Possess good communication & interpersonal skills

Others

• Salary: $ 8,500.00 + AWS + VB
• 5 days work week, office hour
• CentralWest area

Interested candidate can your resume (preferably word format prefer) to [email protected]

The AV Service Engineer is responsible for providing technical support, data collection, coordinating maintenance and operation activities to ensure the optimal operation of autonomous vehicles.

Key Responsibilities:

Level 1 Troubleshooting and Technical Support:

• Provide on-site Level 1 troubleshooting support (when activated) and debugging for technical issues encountered. Work with Level 2 support to identify, diagnose, and resolve basic configurations concerns, or minor hardware malfunctions.
• Collaborate with specialized teams or senior engineers to escalate complex issues beyond Level 1 for further analysis and resolution.
• Offer comprehensive customer support by resolving queries, providing technical assistance, and ensuring customer satisfaction.

Data Collection and Analysis:

• Execute routine data collection processes from data loggers, onboard sensors, software systems, diagnostic tools and feedback forms
• Analyze collected data to identify performance patterns, trends, and potential areas for optimization or preventive maintenance

Maintenance Coordination:

• Conduct and facilitate regular inspections, diagnostic tests, and scheduled maintenance for all vehicle assets including on-board equipment to ensure optimal functionality and safety.
• Develop maintenance schedules, ensuring adherence to protocols and manufacturer's guidelines for regular inspections, software updates, and component replacements.

Documentation and Reporting:

• Maintain meticulous records of Level 1 troubleshooting procedures, data collection findings, and maintenance activities performed on the buses.
• Generate detailed reports outlining identified issues, recommended solutions, and actions taken for each maintenance task or diagnostic analysis.

Operational Coordination:

• Coordinate operational activities including scheduling, resource allocation, and route optimization for the AV fleet.
• Collaborate with engineering, operations, and management teams to facilitate coordination between technical tasks and operational requirements.
• Propose and implement improvements to enhance operational efficiency, reliability, and customer satisfaction.
• Any other additional duties not listed above but deemed appropriate for product and operations support by project basis.

Requirements (Must-Haves):

• NITEC or Diploma in relevant Engineering field
• Excellent communication skills and the ability to collaborate effectively with technical teams and stakeholders.
• Experience with hands-on troubleshooting of any of the following: electronics, circuitry, computers, software, mechanical installations

Requirements (Good-to-Haves):

• 1-3 years of hands-on experience in service engineering, technical support and/or operations coordination
• Good understanding of Class 4 autonomous buses equipped with SAE Level 4 autonomy, including sensor technology, control systems, and software.
• Proficiency in Level 1 troubleshooting, data collection methodologies, and coordination of maintenance activities for Class 3 and 4 vehicles and electronics equipment
• Familiarity with Unix (Ubuntu) environment

Transport Manager / Logistics Manager

Location: Penjuru Lane

Salary: $5,500 - $6,500

Working days: Monday - Friday

Working hours: 8:30am – 5.30pm

Responsibilities

Transport Team, Drivers, and Supply Team Management & Development

• Lead and manage the transport team, drivers, and supply team, promoting a positive work environment and high performance.
• Develop a staff performance matrix to set performance expectations and goals and conduct regular reviews, provide training to improve skills and ensure adherence to operating procedure, safety, and operational standards.
• Conduct regular department meeting with Transport planner, Drivers, and Supply team to understand challenges face and resolve them
• Recruit and onboard new team members as needed to support operational need

Fleet and Route Management:

• Oversee the scheduling, dispatch, and routing of the transportation fleet to optimize delivery times and reduce fuel costs and maintain fuel consumption and CO2 emissions record
• Monitor fleet utilization and recommend adjustments to maximize efficiency.
• Analyse routes and delivery patterns to identify issue and opportunities for planning improvement.
• To oversee the local and cross border deployment.

Safety & Compliance:

• Ensure compliance with all transportation regulations, including vehicle maintenance, safety inspections, and driver and supply assistant hours, working with relevant team to align process.
• Develop and implement safety protocols to reduce accidents and ensure driver and supply team well-being.
• Conduct regular safety audits and site visit to develop training plan and inspections provide training on best practices, and address any non-compliance issues.
• Manage and handle operational incident and reporting process to provide preventive action and implementing the action proposed.

Budgeting & Cost Management:

• Manage the transportation budget, focusing on cost control and efficient use of resources.
• Track and report on transportation expenses, including fuel, maintenance, and labour costs.
• Identify and implement cost-saving initiatives without compromising service quality.

Customer Service & Collaboration:

• Collaborate with the customer service team to address any delivery issues and ensure transport team met customer requirements, ensuring customer satisfaction.
• Working closely with customer service manager on escalated customer inquiries regarding transportation and delivery.
• Work closely with other departments to coordinate delivery schedules and resolve any logistical challenges.

Performance Monitoring & Reporting

• Establish KPIs on the all above for transport operations, including delivery times, on-time performance, fuel efficiency and staffs performance.
• Monitor and analyse performance metrics, preparing regular reports to top management on the progress, performance with mitigation and improvement plan
• Use data to identify areas for improvement and implement changes to drive better results.

Job Requirements

• 5+ years of experience in transportation operations, logistics, or a similar role, with proven experience managing a team.
• Strong understanding of fleet management, route optimization, and safety regulations.
• Proficiency in transportation management software (e.g., HMS, TMS, GPS tracking) and Microsoft Office Suite.

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Working Location: Airline Road

Responsibilities:

• Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and enquiries for air, arrange air export booking with the airlines / co-loader Agents.
• Follow up on clients', help to do air export billing, invoice verification and handle rate disputes
• Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement
• Perform other job duties as per requested

Requirements:

• Good in MS Office – word, excel, PowerPoint
• Able to work in teams & as well as with air operation teams.
• Self-motivator that promotes teamwork among co-workers and willing to learn attitude
• Able to work overtime if require.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

1 Year Contract Assistant Manager, Supply Chain Management

Our client is a foreign-based MNC in the Chemical industry.

Job Description:

• Handle Regional Material Management/ Finished Goods

• Ensure efficient and smooth operations and inventory management

• Coordinate regional material movements and resolve planning and operational issues

• Coordinate production schedule to ensure meeting customer’s requirement

• Monitor production/product availability, shipment space and manage constraint planning

• Oversee demand and supply at regional level

• Ensure that Supply Chain performance KPIs are achieved

• Monitor and analyze Supply Chain performance KPIs

• Manage inventory KPI

• Implement and monitor distribution network program

• Manage supply chain process in planning, sourcing, production, delivering at the most efficient way

• Support process harmonization/standardization across all countries in Asia Pacific

• Support in operational/long term planning and process

• Participate in monthly Supply Review and Pre-S&OP meeting

• Involved in new investment/feasibility study and analysis

• Develop distribution concept with raw material supply plan, logistics cost analysis etc

Job Requirements:

• Diploma or Degree in any relevant discipline

• 6 to 8 years of experience in Supply Chain Management/Supply Planning/Order Management experience in Chemical industry

• Salary ranges between S$5,000 to S$7,000 per month

Please send your application directly via [email protected] for a faster response.

Only shortlisted candidates will be notified.

(Jann) Tan Wei Ying (R1103708)

Email Address: [email protected]

Recruit Express Pte Ltd

EA License No: 99C4599

Recruiter's Ref Code: #BJJ

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

Our client, a MNC in Freight Forwarding industry is seeking for a Freight Manager ( Documentation ) - $ 8,500.00 + AWS + VB / MNC / CENTRALWEST AREA

Requirements

• Degree or Diploma in Logistics / Supply Chain or relevant
• Min 7 to 8 years experience overseeing a team of 10 to run a Sea / Ocean Freight Export Operation for key account clients
• Extensive background in Freight Forwarding industry (Agent environment)
• Strong experience in Shipping, Booking and full Documentation functions
• Strong leadership skill
• Possess good communication & interpersonal skills

Others

• Salary: $ 8,500.00 + AWS + VB
• 5 days work week, office hour
• CentralWest area

Interested candidate can your resume (preferably word format prefer) to [email protected]

• Lead and oversee the team responsible for establishing supplier agreements, considering sales and operational requirements.
• Provide the Asia Pacific regional organization with a comprehensive portfolio of service providers offering sea freight and intermodal services.
• Conduct research on market developments, suppliers used by competitors, and market rates, and take action based on findings.
• Develop and strengthen relationships with existing and new suppliers at various levels within the assigned area.
• Collaborate closely with various parties (suppliers, other offices, forwarders, and agents) in rate offers and negotiations.
• Organize and maintain supplier information, rates, and surcharges within our Internal Vendor System.
• Monitor and manage the expiration of various rates in the Vendor System.
• Execute and oversee all rate negotiations with suppliers in the designated area.
• Identify opportunities to optimize the supplier portfolio.
• Manage, support, and facilitate the regional procurement team in their daily activities.
• Assist the superior with additional procurement duties as required.

Requirements:

• More than 5 years of experience in procurement in Logistics Business
• Diploma in Logistics and Supply Chain Management or related discipline

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Location: Penjuru Lane

Salary: $5,500 - $6,500

Working days: Monday - Friday

Working hours: 8:30am – 5.30pm

Responsibilities

Transport Team, Drivers, and Supply Team Management & Development

• Lead and manage the transport team, drivers, and supply team, promoting a positive work environment and high performance.
• Develop a staff performance matrix to set performance expectations and goals and conduct regular reviews, provide training to improve skills and ensure adherence to operating procedure, safety, and operational standards.
• Conduct regular department meeting with Transport planner, Drivers, and Supply team to understand challenges face and resolve them
• Recruit and onboard new team members as needed to support operational need

Fleet and Route Management:

• Oversee the scheduling, dispatch, and routing of the transportation fleet to optimize delivery times and reduce fuel costs and maintain fuel consumption and CO2 emissions record
• Monitor fleet utilization and recommend adjustments to maximize efficiency.
• Analyse routes and delivery patterns to identify issue and opportunities for planning improvement.
• To oversee the local and cross border deployment.

Safety & Compliance:

• Ensure compliance with all transportation regulations, including vehicle maintenance, safety inspections, and driver and supply assistant hours, working with relevant team to align process.
• Develop and implement safety protocols to reduce accidents and ensure driver and supply team well-being.
• Conduct regular safety audits and site visit to develop training plan and inspections provide training on best practices, and address any non-compliance issues.
• Manage and handle operational incident and reporting process to provide preventive action and implementing the action proposed.

Budgeting & Cost Management:

• Manage the transportation budget, focusing on cost control and efficient use of resources.
• Track and report on transportation expenses, including fuel, maintenance, and labour costs.
• Identify and implement cost-saving initiatives without compromising service quality.

Customer Service & Collaboration:

• Collaborate with the customer service team to address any delivery issues and ensure transport team met customer requirements, ensuring customer satisfaction.
• Working closely with customer service manager on escalated customer inquiries regarding transportation and delivery.
• Work closely with other departments to coordinate delivery schedules and resolve any logistical challenges.

Performance Monitoring & Reporting

• Establish KPIs on the all above for transport operations, including delivery times, on-time performance, fuel efficiency and staffs performance.
• Monitor and analyse performance metrics, preparing regular reports to top management on the progress, performance with mitigation and improvement plan
• Use data to identify areas for improvement and implement changes to drive better results.

Job Requirements

• 5+ years of experience in transportation operations, logistics, or a similar role, with proven experience managing a team.
• Strong understanding of fleet management, route optimization, and safety regulations.
• Proficiency in transportation management software (e.g., HMS, TMS, GPS tracking) and Microsoft Office Suite.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Assistant School Manager (Music)

• Location: Clementi
• Working days: 5 days (Rotate shift based on roster)
• Weekday: 11.45am to 9.15pm
• Weekend: 8.45am to 6.15/7.15pm
• Salary: S$ 4,000 - 5,000

Key Responsibilities:

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch)
• Teachers’ management and administration (more than 50 teachers full and part-time)
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc
• Studio and facilities management

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department
• Perform any adhoc duties or projects as assigned.

Requirements:

• Diploma graduate preferred
• Experience in similar or service related industry preferred (enrichment centers)
• Retail sales experience is not mandatory

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Purpose

· Drive all Oceanfreight Operational KPI performance of all Asia Pacific countries and support the countries in achieving their KPIs as well as the productivity and data quality benefits intended to be delivered through these KPIs.

· Drive the strategic design and change of any KPIs where needed

Differentiator

· Subject matter expert and strategist who applies advanced knowledge of the job area and Oceanfreight processes typically obtained through advanced education and work experience

· Manage projects / processes and delivers results and strategy with minimal supervision

· Problems faced are difficult and complex and need strategic vision to design the best way forward

Main Responsibilities

· Drive Operations process and performance improvement plans with in-depth analysis and potential solution proposals as well as strategic vision to meet KPIs as well as productivity and data quality goals

· Drive the impact of process and system changes to ensure quality, efficiency, and improvement

· Understand and analyse operational data and statistics to identify further opportunities, develop action plans, and implement process improvements and operational strategic vision

· Cooperate with Global, Regional and Country Operations & Compliance teams with various analysis and process improvements and provide ad-hoc assistance to country, regional and global senior management

· Formulate innovative business and technical solutions within a strategic framework to improve operational effectiveness

· Consolidate the results of improvement projects and compose relevant report on progress and results

· Drive best practices to identified key risk areas and resolve them

· Support the design the Global landscape and strategy for operational topics within Oceanfreight

Stakeholders

· Connect with and influence other specialist departments such as, but not limited to, BPO/IT Training, BPO/IT CIS (Customer Information Services), Global Oceanfreight Operations, etc.

· Build strong, trusting cross functional relationships with DGF senior managers such as Country Oceanfreight heads and country managers, regional Oceanfreight head and Regional CEO

· Understand customer and key stakeholder interests and concerns such as Oceanfreight Operators in country, supervisors, and country management. Advise stakeholders of purpose, goals and strategy behind projects

· Provide technical and system guidance to line managers and operators

Management Responsibility

· Individual contributor who may manage some employees

· Directs the work of country level professionals and (senior) manages process and programs affecting country operational productivity and contribute direct to their bottom line

· Coach and review the work of country level professionals and operators

Required Skills

Operations Management, Process Engineering, Business Processes, Quality Control, Net Promoter Score, Reporting, Performance Management, Process Improvement, First Choice, Change Management, Cost Reduction, Workflow Automation, DGF Business Knowledge, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications

· Bachelor’s Degree or equivalent experience/qualification

· More than 6 years of experience

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

To provide exceptional customer service to both internal / external Customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by audit) are entered into Ecreditors Transportation Management System, timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise proper payment setup before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Qualifications
tertiary Education with 1-2 years customer service related experience, with or without relevant industry experience.

• Accountable for the successful management of assigned key accounts.
• Lead, oversee, and coordinate operations for export/import order fulfillment as the primary point of contact.
• Supervise, recruit, and train staff to achieve operational excellence.
• Ensure shipments are carried out accurately and on time, following the agreed SOP and KPI.
• Maintain high levels of customer satisfaction while identifying up-sell and cross-sell opportunities within existing accounts to maximize business share.
• Conduct regular reviews and audits of SOPs aimed at enhancing operational efficiency through system automation or process simplification, thereby reducing potential risks.
• Establish and uphold guidelines and best practices to minimize shipment compliance risks.
• Ensure full adherence to Singapore Customs Regulations.
• Monitor departmental budget controls and ensure optimal use of resources, including facilities, system applications, personnel, and related data.

Requirements:

• More than 5 years of experience in procurement in Logistics Business
• Diploma in Logistics and Supply Chain Management or related discipline

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.