Role Responsibilities
Job Summary
We are seeking an accomplished and visionary professional to join our team as the Head of MarTech and Distribution Solutions for our retail banking. In this pivotal role, you will be responsible for leading the strategic development and execution of Marketing Technology (MarTech) initiatives on a global scale. Delivery of MarTech capabilities & solutions is a strategic imperative to drive digital sales & engagement for our businesses.
The role requires you to be in-house expert and thought leader on MarTech to internal teams. This is a people leader role and has teams covering engagement, decisioning and digital analytics.
Responsibilities
Strategy & Thought Leadership
· Develop and implement a comprehensive MarTech strategy aligned with the overall business goals of the retail bank.
· Provide strategic leadership to a global team, ensuring alignment with organizational objectives and innovation in MarTech solutions.
· Oversee the selection, implementation, and optimization of MarTech platforms to enhance marketing effectiveness, customer engagement, and data-driven decision-making.
· Collaborate with IT and other relevant departments to ensure seamless integration and functionality of MarTech solutions.
· Ensure the existing stack is optimised and monetised to the maximum.
· Stay abreast of industry trends, emerging technologies, and innovations within the MarTech landscape.
· Drive a culture of continuous improvement and innovation to keep the retail bank at the forefront of marketing technology advancements.
Data Driven Marketing
· Drive the use of data analytics and customer insights to enhance personalized marketing campaigns and customer experiences.
· Leverage data-driven approaches to measure and optimize marketing performance, ensuring a robust return on investment.
Collaboration & Stakeholder Management
· Foster strong cross-functional collaboration with marketing teams, IT, compliance, and other relevant stakeholders to ensure successful implementation of MarTech initiatives.
· Act as a key liaison between the MarTech team and senior management, providing regular updates on progress and strategic insights.
People & Talent
· Manage an international team to deliver MarTech & Distribution Solutions across markets.
· Engage critical regional, global and functional stakeholders in the delivery of the Digital Sales & Distribution agenda and ensure strong alignment and sponsorship amongst peers and leaders.
· Collaborate with the Digital Sales and Marketing center of expertise as well as country digital heads to define capability's introduction and enhancement roadmap in line with strategies and priorities.
· Establish a performance, collaborative and customer centric culture while ensuring execution certainty.
· Strengthen talent pool to support Digital Sales & Distribution agenda
Risk Management
· Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group.
· Create, enhance, and drive awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
· Interprets relevant data and identifies key issues based on this information and put in place appropriate controls and measures.
· Ensure activities comply with relevant compliance, and security standards.
Governance
· Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas.
· Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
· Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
· Regional and Country Heads of CPBB (Consumer, Private and Business Banking)
· Group and Country Personal Banking teams, Affluent Banking teams, Wealth Management teams, Digital teams, and Product teams
· Group Digital Management team, CPBB
· Global Head, Digital Sales & Marketing
· Domain Leads and respective Hive Leads, CPBB
· Global Head Data and Analytics and team, CPBB
· Support Functions - Retail Operational Risk, Retail Banking CFCC, ITO, Finance, GIA etc
Our Ideal Candidate
Experience
· Master’s degree in marketing, Business administration or computer science.
· 15+ years of experience with specialization in MarTech & Distribution Solutions and demonstrated ownership of marketing technologies.
· Experience in international and multicultural environment.
· Strong leadership skills with experience of managing large team in complex environment.
· Experience in interacting with diverse stakeholders including technology, risk and compliance area.
· Strong customer centric focus with decent understanding of product propositions and customer journey design.
· Demonstrated strategic thinking and strong analytical skills in combination with innovative thinking.
· Strong Communication and interpersonal skills.
· Execution focus and ability to move from details to vision
· Experience in agile delivery and design thinking methodology understanding
Personal
· Energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.
· Business leadership – able to provide digital and customer leadership and expertise to Regional and Country managers.
· Excellent people leadership and talent development skills.
· Relationship building & influencing – able to build strong relationships across internal and external stakeholders.
Role Specific Technical Competencies
· MarTech & Distribution Solutions
· Business leadership
· Relationship building & influencing
· Strong analytical skills
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers