Total 4 job vacancies by 10x Genomics Pte. Ltd.

About the Role:

We are seeking a Senior Customer Service Associate based in Singapore with fluent Japanese and English language skills to remotely support our growing entity in Japan.

You will use your life science customer service experience, combined with technical credibility, to liaise between customers; distributors and other internal departments to ensure revenue targets are met or exceeded

What you will be doing:

• Standard sales order creation and maintenance - interpret requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and 10X policies and procedures
• Content expert on ERP and CRM teams to enable quote to invoice, opportunity management, and complaint management
• Create and manage product returns, credit and debit memos in ERP system and update CRM. Coordinate with logistics and field team for pickup or RMA of instruments and provides information/updates to customers and internal teams as needed
• Create and manage service requests to field teams in CRM and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input
• Handle product and order enquiries via phone and email with internal and external customers to provide direction or solution
• Monitor Back Orders and manage updates in system and communication updates to customers and internal staff on a regular basis
• Validate accuracy of sales orders and provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors
• Collaborate with internal and regional teams to drive on time fulfillment of orders and resolution of issues to exceed customer expectations
• Read/Analyze Reports in support of order fulfillment
• Manage Japanese customer base and perform other duties as assigned

Minimum Requirements:

• Multi-year customer support experience
• Knowledge of ERP and SFDC business systems
• Strong written and verbal communication skills in English and Japanese (business level)
• Detail oriented and ability to work and respond appropriately under pressure
• Flexibility to work after office hours when required
• Demonstrable ability to solve problems and work effectively in a team environment
• Knowledge of Microsoft Word, Excel and Outlook

Preferred Qualifications:

• B.Sc. in life science, chemistry or business
• Additional language skills desirable (preferably Mandarin)

About the Role:

We are seeking a Senior Customer Service Associate based in Singapore with fluent Japanese and English language skills to remotely support our growing entity in Japan.

You will use your life science customer service experience, combined with technical credibility, to liaise between customers; distributors and other internal departments to ensure revenue targets are met or exceeded

What you will be doing:

• Standard sales order creation and maintenance - interpret requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and 10X policies and procedures
• Content expert on ERP and CRM teams to enable quote to invoice, opportunity management, and complaint management
• Create and manage product returns, credit and debit memos in ERP system and update CRM. Coordinate with logistics and field team for pickup or RMA of instruments and provides information/updates to customers and internal teams as needed
• Create and manage service requests to field teams in CRM and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input
• Handle product and order enquiries via phone and email with internal and external customers to provide direction or solution
• Monitor Back Orders and manage updates in system and communication updates to customers and internal staff on a regular basis
• Validate accuracy of sales orders and provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors
• Collaborate with internal and regional teams to drive on time fulfillment of orders and resolution of issues to exceed customer expectations
• Read/Analyze Reports in support of order fulfillment
• Manage Japanese customer base and perform other duties as assigned

Minimum Requirements:

• Multi-year customer support experience
• Knowledge of ERP and SFDC business systems
• Strong written and verbal communication skills in English and Japanese (business level)
• Detail oriented and ability to work and respond appropriately under pressure
• Flexibility to work after office hours when required
• Demonstrable ability to solve problems and work effectively in a team environment
• Knowledge of Microsoft Word, Excel and Outlook

Preferred Qualifications:

• B.Sc. in life science, chemistry or business
• Additional language skills desirable (preferably Mandarin)

We are seeking an Inside Sales Specialist with fluent Korean and English language skills based in Singapore to remotely support the growing territory in Korea, Australia and New Zealand.

In this role, you will leverage your commercial expertise to manage the sales funnel and ensure revenue targets are met or exceeded for the territory. You will prospect through engaged selling activities with customers and drive sales campaigns through effective collaboration with customers, distributors and internal cross-functional teams.

What you will be doing:

• Work with internal commercial teams at 10x Genomics APAC and sales teams from channel partners to meet and exceed revenue goals
• Manage the customer sales process for specific territories via phone, e-mail, virtual meeting and other prospecting tools
• Independently establish and execute strategies for obtaining new customers through sales metrics analysis and market research
• Qualify in-bound marketing qualified leads, engage with existing customers and leads, guide customers to the products that best meet their research and budgetary needs, coordinate with internal teams to address customer questions, and assist on tender process, etc
• Partner with internal and external sales teams to ensure optimal adoption of CRM tools for accurate lead and customer tracking and sales forecasting
• Establish and maintain strong, positive and productive relationships with customers to enhance customer loyalty with sustainable revenue growth
• Work collaboratively with Marketing, Sales Executives, Science and Technology Advisor and Customer Service teams to initiate and execute business plans
• Track and report on key initiatives and activities to managers

Minimum Requirements:

• BSc in Life Science, Biotechnology, Immunology, Molecular Biology or a related field or equivalent experience
• Excellent time management, active listening, verbal and written communication, interpersonal and organizational skills
• Demonstrated ability to solve problems, think strategically and work effectively in a team environment
• Ability to travel to the USA and within the Asia Pacific region up to 10%
• Fluent in Korean and English (business level)

Preferred Skills and Experience:

• Proven successful sales experience with a technical product line in life science industry, or NGS experience is strongly preferred or equivalent experience
• Proficiency in CRM database (SFDC), Tableau, and lead generation & prospecting tools
• Familiarity with sales concepts, best practices and sales procedures

About the Role/Team:

In situ technology enables subcellular resolution on key targets and helps generate a more comprehensive understanding of healthy biological processes and disease. Advances in in situ technologies have exponentially increased how many RNAs can be simultaneously studied within a tissue while retaining high cellular resolution. In situ profiling can create a full map of healthy and diseased tissue at subcellular resolution, and identify cell and biomarker diversity to help more accurately predict therapeutic outcomes. In situ is bounding forward the exploration of biology and disease.

As the Director / Associate Director, Xenium Sales Specialist, you will be responsible for managing a team of Xenium Specialist, looking to grow customer engagement and drive adoption of Xenium platform throughout the APAC region (including China)

What you will be doing:

• Develop, execute and monitor the district business plan to meet assigned revenue and strategic objectives.
• Engage key opinion leaders and researchers in scientific discussions regarding genomics and spatialomics to understand their research needs and offer solutions.
• Coordinate engagement between researchers and 10x teams (including HQ teams) on special projects with significant scientific and commercial impacts.
• Responsible for the direction, support and motivation of the Xenium Specialist team and district sales teams to meet agreed targets and objectives.
• Routinely forecast, monitor, and control selling and other expenses for the Region within assigned expense budgets
• Routinely and accurately forecast customer demand (i.e., product quantities and dollars, orders, shipments)
• To drive a high level of interaction and engagement between other departments (e.g., Marketing, Technical Support) and local sales team & staff to ensure coordination of activities and alignment on common goals
• Talent Acquisition - Responsible for resource planning, recruitment, and hire of resource to support forecasted sales targets
• Talent Development activities to ensure that the sales team has the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers
• Performance Management - setting performance standards, setting realistic job goals, conducting performance appraisals, and disciplinary action
• Create a sense of urgency and drive accountability within the regional team to meet both financial and strategic goals.
• Responsible for ensuring utilization and compliance in accordance with departmental policies and practices for Salesforce.com (SFDC)

Minimum Requirements:

• BA/BS or MS (or equivalent) in Life Sciences. PhD is a plus.
• Extensive sales, marketing or equivalent experience in the Life Science industry, including capital equipment sales
• Proven sales management experience in the Life Science industry
• Experience in hiring the best talent, building teams, managing and motivating sales professionals, setting and managing sales targets
• Must be able to build relationships at a very high level
• Ability to effectively communicate and influence internal and external audiences, using both oral and written communication skills
• Excellent written and oral English skills