Patient Service Officer
Job description
Roles & Responsibilities
Responsibilities:
Front Desk Services
Prepare service reports by collecting and analyzing patient’s information
Attending incoming calls (new enquiries or exisiting patients)
Change or cancel patient’s appointments
Patient Servicing and Relationships
Register and maintain patient’s account by recording medical and personal information data
Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)
Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)
Service Improvement Initiative
Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.
Follow and update communication procedures, guidelines, and policies
Greet patients warmly and ascertain problems or reasons for calling
Compile reports and analyze on patient’s overall satisfaction
Requirements:
Excellent interpersonal and communication skills.
Excellent customer-service mindset.
At least Secondary School/'O' Level,NiTEC
Strong interpersonal and communication skills
Required language(s): English, Mandarin (to liaise with our Chinese patients)
Responsible and willing to learn
Caring and cheerful personality
Able to work in a team
