30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.
Job Highlights:
- 5-day work week
- Career Progression Opportunities
- Dynamic team
Job Description:
- Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
- You should be a people person who is courteous, efficient and enjoys to meet and serve .
As a Guest Services Executive, your duties and responsibilities will include:
- Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
- Providing hotel and travel information and sharing local tourist insights.
- Handling guests’ inquiries and providing prompt responses and assistance
- Analyzing and resolving problems while exercising good judgment
- Ensuring a high level of customer service is consistently maintained.
- Develop and maintain positive working relationships with others.
- Maintaining confidentiality of all guests' information and hotel data.
- Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
- Reporting accidents, injuries, and unsafe work conditions to the manager.
- Adhere to all company policies, procedures and etiquettes.
- Perform other departmental or cross departmental job duties as requested by management.
Job Requirements:
- Diploma or equivalent in Hospitality Management / Business Administration.
- 2 years of experience in Guest Services, Front Desk or related professional field.
- Computer literate and proficient with Microsoft Office.
- Able to perform shift work including nights, weekends, and/or public holidays.
- Good understanding/knowledge of using the hotel property management system.
