Total 1 quality assurance manager job vacancies in D09 Cairnhill, Orchard, River Valley

Position Brief

• Overseeing the entire day-to-day operations of the exclusive clubhouse, housekeeping, security etc. to manage efficiently the operations.
• Responsible for delivering sales revenue targets and maintaining operation costs within pre-approved budget.
• Regular on-going monitoring of staff to ensure the adherence to pre-established policies and procedures.
• Manpower planning and review productivity of the various departments and work closely with them to increase overall efficiency.
• Engage in effective communication with the stakeholders, management, colleagues, and guests, and cultivate good working relationships with them.
• Come up with innovative ways to mitigate problems and improve guests' experiences.
• Attainment and maintenance of service levels that exceed expectations.
• Ensure adherence to SOPs and the relevant legislations.
• Develop and implement online marketing strategies to boost targeted sales.
• Maintain and submit monthly report(s) to CEO & COO.

Requirements:

• Proven track record of leadership and managerial skills while providing exceptional customer service is required
• At least 8 – 10 years of experience in hotel/F&B sector
• Able to multitask and work in a fast-paced environment
• Good knowledge in different business functions
• Good command of written and spoken English & Mandarin for business communication needs
• Strong leadership and communication skills
• Degree in Business/master’s in Business Management

Benefits

• Career progression opportunities
• Staff meal provided
• Late shift transport claim
• Medical & Dental benefits
• Group Insurance
• Bonus & Sales incentives