Total 14 customer service manager job vacancies in Islandwide

• Java developer with at least 3 years of experience in Java backend development
• CICD pipeline experience from local branch till production deployment including code review, synthetic test, vulnerability test and Performance test.
• DevOps experience is a plus with the experience in OnPrem LINUX based systems.

Skill Set:

• Java, NodeJS, Golang, Linux, DevOps, CICD

• Deep experience as a DevOps or DevSecOps practitioner in a critical Production environment

• Deep technical experience in server-side Unix/Linux/PowerShell scripting

• Prior working experience installing, configuring, integrating, upgrading and patching CI/CD toolset

• Prior experience is customizing JIRA and Setting up confluence spaces.

• Passionate about cloud infrastructure, CI/CD pipelines and automation

• Ability to easily pick up new technologies: you are keen to learn and to expand your knowledge

• Customer centricity: you always go above and beyond to deliver a first-class service to your users

• Highly proficient with Linux Systems Administration and network fundamentals (IPv4, TCP, UDP, DNS, HTTP, TLS, routing, load-balancing)

• Proficient with AWS VPC, EC2, IAM, S3, EKS, EFS

• Proficient with ELK, Grafana and Ansible

• Proficient with Terraform, Docker/containers and Kubernetes

Job Role

Reporting and Analytics Developer/Data Engineer

Job Description:

• Good understanding and completion of projects using waterfall/Agile methodology.

• Good understanding of analytics and data warehouse implementations.

• Ability to troubleshoot complex issues ranging from system resource to application stack traces.

• Strong SQL, data modelling and data analysis skills are a must.

• Hands-on experience in big data engineering jobs using Python, PySpark, Linux, and ETL tools like Informatica.

• Track record in implementing systems using Hive, Impala and Cloudera Data Platform will be preferred.

• Hands-on experience in DevOps deployment and data virtualization tools like Denodo will be preferred.

• Understanding/ Hands on experience of reporting or visualization tool like SAP BO and Tableau will be beneficial but not required.

• Passion for automation, standardization, and best practices

• Good written and verbal communication and interpersonal skills, ability to understand the business requirement, communicate confidently with stakeholders.

Duties & Responsibilities

Provision and manage common DevOps platform and tools

Provide operations support to investigate and triage issues with common DevOps components

Setup infrastructure and application monitoring to provide actionable alerts

Streamline operation by automation

Ensure timely update and patching of all managed components

Document workflows and processes

Requirements

Excellent Linux administration and Bash programming skills

Excellent Windows administration and PowerShell programming skills

Excellent hands-on experience with operating and supporting common DevOps tools such as Jenkins, SonarQube, Redis, RabbitMQ, Sonatype Nexus

Excellent knowledge of infra/network /container technologies

Strong problem-solving and analytical skills

Excellent communication and collaboration abilities

Job Responsibilities:

Application Architecture and Engineering (AAE) Sitting within Information Technology Department, the UX Writer/ Content Designer is responsible:

• Participate in user research activities to understand users' goals, behaviour and needs.

• Define context scenarios and tell stories about ideal user experiences the team wants to achieve.

• Write from the user's perspective, in plain English.

• Make complex language and processes easy to understand.

• Produce a consistent tone of voice guidelines for a product.

• Design content to meet user needs.

• Design appropriate usability tests for content.

• Uncover users' mental models for organising information.

• Design information architecture based on analytics, user needs and stakeholders’ priorities.

• Use methods such as card sorting, and tree testing to validate and iterate information architecture.

• Audit, track and map content to IA.

• Identify content gaps.

• Map the flow between users and the product.

• Use appropriate design patterns for organising content e.g. faceted navigation, tagging, hub and spoke.

• Define SEO and SEM strategies.

What we are looking for

• Ability to facilitate discussions and workshops with different stakeholders.

• Have UX writing, content design and content strategy experience on digital products or digital platforms.

• Possess a good portfolio that demonstrates creativity and craft in writing for digital products or media.

• Have strong conceptual skills with knowledge of how copy relates to design and user experience.

• Experience working closely with a UX team of Interaction/UX designers, Visual designers and UX researchers to deliver the best user experience.

• Experience working in a cross-functional and agile development team would be a bonus.

What you will be working on:

· Configure and maintain the CICD pipelines incorporating streamlined change and release management process

· Maintain tools for configuration management, build, continuous integration, and deployment, reporting, monitoring etc.

· Implement and operate monitoring and alerting tools

· Implement scripts to automate server, CICD and other relevant tasks

· Participate and implement capacity planning and risk management

· Explore and adopt new and creative DevOps approaches to improve production reliability and availability.

· Implement security practices that comply with standards to protect the organization's data & infrastructure.

· Working in highly collaborative teams and building quality environments.

· Ability to effectively prioritize and execute tasks in a high-pressure, fast paced environment

· Able to work independently with little supervision or guidance

What we are looking for:

· Hands-on experience working on AWS

· Hands-on experience with containerization using Docker, and Kubernetes

· Good understanding of virtualization and networking concepts

· Hands-on experience with configuration management systems such as Terraform, Packer and Ansible

· Hands-on experience with production deployments such as Kubernetes and automating provisioning with IaC best practices.

· Hands-on experience in linux server administration, and shell scripting with Bash, and good to have other scripting languages.

· Knowledge in System architecture is a plus

· Has knowledge with tools such as Prometheus, Thanos, Grafana, ELK, docker, eks, kubernetes, ansible, terraform, packer, helm, networking, linux, elk, gitlab, aws

· programming knowledge in python, bash

· Experience with highly scalable distributed systems

· Breadth of knowledge - OS, networking, distributed computing, cloud computing

· Manage the operations of cloud infrastructure and application services

· Strong technical aptitude including excellent troubleshooting and communications skills

· Good understanding and working knowledge of Agile projects such as SCRUM and KANBAN

What you will be working on:

· Configure and maintain the CICD pipelines incorporating streamlined change and release management process

· Maintain tools for configuration management, build, continuous integration, and deployment, reporting, monitoring etc.

· Implement and operate monitoring and alerting tools

· Implement scripts to automate server, CICD and other relevant tasks

· Participate and implement capacity planning and risk management

· Explore and adopt new and creative DevOps approaches to improve production reliability and availability.

· Implement security practices that comply with standards to protect the organization's data & infrastructure.

· Working in highly collaborative teams and building quality environments.

· Ability to effectively prioritize and execute tasks in a high-pressure, fast paced environment

· Able to work independently with little supervision or guidance

What we are looking for:

· Hands-on experience working on AWS

· Hands-on experience with containerization using Docker, and Kubernetes

· Good understanding of virtualization and networking concepts

· Hands-on experience with configuration management systems such as Terraform, Packer and Ansible

· Hands-on experience with production deployments such as Kubernetes and automating provisioning with IaC best practices.

· Hands-on experience in linux server administration, and shell scripting with Bash, and good to have other scripting languages.

· Knowledge in System architecture is a plus

· Has knowledge with tools such as Prometheus, Thanos, Grafana, ELK, docker, eks, kubernetes, ansible, terraform, packer, helm, networking, linux, elk, gitlab, aws

· programming knowledge in python, bash

· Experience with highly scalable distributed systems

· Breadth of knowledge - OS, networking, distributed computing, cloud computing

· Manage the operations of cloud infrastructure and application services

· Strong technical aptitude including excellent troubleshooting and communications skills

· Good understanding and working knowledge of Agile projects such as SCRUM and KANBAN

• We are looking for an experienced developer who will hit the ground running!
• 3 years+ experience developing and supporting Moodle plugins, integrations and customisations.
• Strong experience with the development of PHP/JS platform and web service apps.
• Have in-depth knowledge of PHP / JS and development best practices.
• Strong understanding of the Moodle software structure and internals.
• Exposure to Moodle architecture.
• Good knowledge of GIT and ticket tracking systems (like JIRA / Teamwork).
• Good knowledge of web application security, performance and scalability.
• Experience with Mustache templates.
• Experience with Moodle web services.
• Experience working with Web Services and RESTful applications.
• Strong understanding of databases and SQL. (MySQL/Postgres)
• Good knowledge in HTML5, CSS3, Javascript, JQuery & Ajax.
• Fantastic communication skills.
• Passion for creating high quality products.
• Being able to take initiative whilst being part of a team.
• Advanced English skills.

Duties & Responsibilities

Design and develop and maintain test automation platform

Design and implement test reporting and dashboard platform

Work closely with developers, QA and DevOps engineers to align test automation objectives

Document workflows and processes

Requirements

Excellent programming skills in Groovy, JavaScript, and/or Golang

Excellent Linux administration and bash programming skills

Excellence hands-on experience in test automation platform with Selenium based ecosystems

Excellent knowledge and understanding of JavaScript testing frameworks

Excellent knowledge and understanding of test reporting and dashboarding platform

Excellent knowledge and understanding of CI/CD

Excellent knowledge and understanding of full-stack web application development

Excellent knowledge and understanding of QA principles and practices

Excellent knowledge of functional, performance, load and API Testing

Strong problem-solving and analytical skills

Excellent communication and collaboration abilities

Scope of work:

1. Provides pre-sales/sales technical leadership and is responsible for establishing the direction for the IT architecture, standards, design and implementation approaches for the customer systems

2. Translate business requirements into application architectural specifications such as AS-IS to TO-BE digital transformation.

3. Creates, evaluates and implements plans and design proposals for IT solutions considering key factors such as its long-term effectiveness, practicality, technical limitations and criticality based on customer goals and objectives.

4. Design the architecture blueprint for the customer business, information and ICT assets, by using multiple architectural models. Use, govern and enhance the architecture blueprint to ensure that the business and ICT are in alignment.

5. Assist in project proposal, presentation and delivery with guidance to the delivery team.

6. Possesses broad and deep skills across disciplines, ability and interest in mentoring and providing guidance to junior staff and raising team competency

Requirements:

1. Minimum 5 years of design/implementation/consulting experience with distributed applications - minimum of 2 years hands-on experience as a technical lead and system architect (i.e. system design, performance tuning, and system prototyping & maintenance)

2. Solid software development background and good to have multiple industry certifications (e.g. TOGAF, Agile).

3. Experience in designing and implementing .Net and/or J2EE applications.

4. Solid understanding of Server-side, .Net and/or Java development, Microservices, Service Oriented Architectures (SOA), web services, RESTful API and public web sites / digital services development

5. Solid understanding of Singapore Government’s SG Tech Stack, hosting platforms (CWP, GDC, GPC, GCC) and prevailing ICT governance policies, standards, and guidelines e.g. IM8

6. Experience in designing and deploying large, scalable production applications on cloud/PaaS platforms and Containers, such as AWS, Azure, Google Cloud

7. Solid understanding of DevOps software development tools and methodologies

8. Demonstrated leadership in IT management by producing proposals and documentations

9. Results and customer oriented

10. Team player with strong organization and interpersonal skills

Strong written, presentation and partner management skills

ROLE: UIUX Designer Cum Developer

Designer: Figma, Adobe XD, Sketch

Developer: React JS, Type Script, Material UI, FAST API

Requirement: Ability to develop UI/UX as well as designing it aesthetically

aligning to understanding user requirements to enhance the user experience

The Programmers shall be required to:

i. Develop personas, empathy maps, and customer journey maps through user research and data

ii. Create user flows, wireframes, and prototypes around customer needs while balancing business requirements

iii. Communicate design ideas and prototypes to stakeholders and developers

iv. Analyze user feedback and activities and iterate to enhance the user experience

v. Provide expert reviews on UX elements on websites and mobile apps

vi. Keep abreast of emerging industry and design trends and recommend them to supervisors

Splunk Developer:

· Hands on experience in design, implementation of Splunk architecture.

· Experience on Linux and Windows administration

· Able to do data onboarding, fields extraction according to Splunk best practices.

· Able to provide Splunk guide and Splunk operation document

· Able to setup forwarders and onboard new data sources into the environment.

· Able to troubleshoot and identify Splunk issue relating to performance and searches.

· Able to fine tune Splunk use cases (rule) and optimize searches performance.

· Able to create new dashboard to enhance the visualization of the data and create Splunk use cases for alerts/reports.

· Knowledge on index segregation and user restriction setup

· Knowledge on using Splunk Enterprise Security

· Able to do Common Informational Model for Enterprise Security.

Good in communication and able to understand the requirements

Security SME:

• Apply best practices in SOC (Security Operations Center). Interacts with the SOC and NOC personnel to maximize cyber threat prevention measures, enhance audit and logging standards, and enforce and monitor effective cyber security policies and configurations and security event management within the logging and SIEM infrastructure
• Performs as the Senior Technical SME in area of Cyber Security
• Incorporates threat intelligence into countermeasures to detect and prevent intrusions and malware infestation
• Identifies threat actor tactics, techniques and procedures and based on indicators develops custom signatures and blocks
• Interacts with the CIRT “Cyber Incident Response Team” for incident response, recovery, and prevention
• Implement the core Security Intelligence Center (SIC) concepts (SOC vs. SIC, Cyber Kill Chain, APT)

· Have a strong understanding of the enterprise network and how each component contributes to Security Intelligence. Root Cause Analysis for network security alerts

• Have a strong understanding of the tools & techniques necessary to efficiently identify trends and extract indicators from large data sources
• Understand key networking concepts relevant to the Security Intelligence process
• Understand key forensics and incident response concepts critical to the Security Intelligence process
• Understand and work with various categories of electronic evidence including media, email, and networks
• Study the detection and prevention of intrusion and attacks
• Understand structured digital evidence collection and evaluation
• Examine different methods of policy creation, implement a security policy and create a policy document
• Navigate the command line using specific expressions to manipulate data
• Handle and organize disparate data about detections, attacks, and attackers
• Discovery techniques and vetting of new intelligence
• Build better actionable intelligence from data

Good to have

· Degree in Computer Science, related technical discipline, or equivalent practical experiences

· ITIL certification

• Must have at least one of the following current certifications:
  • CISSP
  • Cisco Certified Network Professional (CCNP) Security
  • CASP+ CE
• Experience with Computer network defense technologies and Cyber Kill Chain
• Experience with Threat actor TTP and indicator identification using large data sources
• Work well under pressure with differing levels of Management
• Ability to communicate both verbally and in writing in a clear and concise manner
• Exposure to other network monitoring systems and IT Service Management

SOC Analyst L2:

The primary function of an L2 Analyst is to ensure that the SOC team is performing its
Items functions as required and to trouble shoot problematic incidents and events. In summary, the L2 Analyst shall also act as the technical SME.

Essential Skills
• Experience with Security Information Event Management (SIEM) tools.
• Should have expertise on TCP/IP network traffic and event log analysis
• Knowledge and hands-on experience with Darktrace, Azure Sentinel, Splunk SIEM Tools
• Knowledge of ITIL disciplines such as Incident, Problem and Change Management
• Knowledge and hands-on experience of implementation and management of IDS/IPS, Firewall, VPN, and other security products

Responsibilities:-

• Power BI Report development.
• Building Analysis Services reporting models.
• Developing visual reports, KPI scorecards, and dashboards.
• Connecting data sources, importing data, and transforming data for Business intelligence.
• Analytical thinking for translating data into informative reports and visuals.
• Capable of implementing row-level security on data along with an understanding of application security layer models in Power BI.
• Expert in using advanced-level calculations on the data set.
• Responsible for design methodology and project documentaries.
• Should be able to develop tabular and multidimensional models that are compatible with data warehouse standards.
• Very good communication skills must be able to discuss the requirements effectively with the client teams, and with internal teams.

Work or Professional Experience &
Functional or Technical Competencies

• Mandate to have experience with BI tools and systems such as Power BI, Tableau, and SAP.
• Must have 2-3years of experience in data-specific roles.
• Knowledge in Microsoft BI Stack
• Grip over data analytics

Personal Attributes

1. Positive attitude and disposition
2. Ability to function independently or as a team player
3. Technical aptitude
4. Organized, systematic, logical
5. Willing to learn