Total 12 customer service manager job vacancies in Singapore

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

· Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

· Proven customer service experience as a manager

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

· Familiarity with restaurant management software

· Strong leadership, motivational and people skills

· Acute financial management skills

· any diploma in Business Administration; hospitality management or culinary schooling is a plus

Responsibilities

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Perform quality controls and monitor production KPIs

Recruit, train and supervise staff

Find ways to increase quality of customer service

Requirements and skills

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Experience budgeting and forecasting

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organisational skills

Diploma in Business, Operations

Job Description

• Schedule and coordinate meetings.

• Conduct employee performance reviews.

• Develop good customer relationships.

• Participate in recruitment and dismissal processes.

• Smooth out problems within the workplace.

• Address employee and customer concerns.

• Develop strategies for better workplace efficiency and goal achievement.

• Phone correspondence.

• Liaise between managers, customers and employees.

• Provide direction to staff.

• Troubleshoot POS system.

• Support ongoing learning and development of team members.

• Help create and foster a respectful and inclusive team environment.

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

· Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

· Proven customer service experience as a manager

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

· Familiarity with restaurant management software

· Strong leadership, motivational and people skills

· Acute financial management skills

· any diploma in Business Administration; hospitality management or culinary schooling is a plus

Job Description

• Schedule and coordinate meetings.

• Conduct employee performance reviews.

• Develop good customer relationships.

• Participate in recruitment and dismissal processes.

• Smooth out problems within the workplace.

• Address employee and customer concerns.

• Develop strategies for better workplace efficiency and goal achievement.

• Phone correspondence.

• Liaise between managers, customers and employees.

• Provide direction to staff.

• Troubleshoot POS system.

• Support ongoing learning and development of team members.

• Help create and foster a respectful and inclusive team environment.

STINKY Durian Desserts Cafe was founded based on a unheralded love for perfecting durian dessert craftsmanship by creating a fun, thoughtful and mischievous experience for all. The company is known for its parent brand 99 OLD TREES, which provides trust and value for all Durian Lovers.

Our Stinky Durian team is expanding and we seek to expand our family, whom make everything possible.

Location: Opposite from Outram Park MRT, Exit 4 @ 1 Teo Hong Road, #01-01, (S) 088321

If you are:

• Someone who strives to do your best and to deliver great customer experience.

• Cheerful and good at interacting with people. You are able to communicate in a clear and friendly manner to make people feel comfortable.

• Love Durians!! Or Somewhere Inbetween!!

• Someone who knows that behind every great customer experience, there is work to do including cleaning, making of desserts, cashiering and stock duties.

Job Description:

• Handle daily operations activities including but not limited to: Cashiering duties, Kitchen duties, Preparing desserts and Outlet Cleanliness duties
• Must work Weekends and Public Holidays
• Attending to customers in a prompt and friendly manner
• Maintaining a clean and comfortable store environment
• Promoting and recommending different menu options to customers
• Pleasant disposition and well-groomed

Requirements:

• No experience required as on-the-job training will be provided
• Experienced Individuals will be considered for higher Basic Salary
• No Quota for Foreigner
• Excellent and positive service attitude
• Great Energy
• Fun Work

Benefits:

• Shift Timings: (11am-7pm / 3pm-11pm / 5pm-11pm)
• Overtime Pay (above 44hrs per week)
• Staff Discount
• MUST COMMIT minimum 4 DAYS a WEEK
• Good career progression
• Full-time Rate: $1.8k - $2.6k
• Part-Time Rate: $11/hr BASE RATE (Mon-Fri)
• Weekend Rate: $13/hr (Sat-Sun)

Social Media Handles:

@stinky_by_99oldtrees

@99oldtrees

Coordinate with interkal departments to align an approach for client engagement. Develop and implement sales and marketing strategies. Lead and manage the activities of sales and marketing staff.

Liaise with clients on pre and post sales. Manage and grow existing accounts to increase revenue. Review client feedback to improve on client service delivery.

Analyse data and intel on competitor landscape and customer demand to identify sales opportunities. Communicate and review sale teams' sales performance metrics against key performance indicators. Conduct negotiation of sales agreements. Develop actions for clients' requests that deviate from signed sales agreements.

Develop consultative selling methods to identify clients' needs. Develop measures to enhance client retention based on customer data and purchasing behaviour. Develop measures to strengthen client portfolio based on client segmentation. Develop sales strategies to align with client segmentation, competitor analysis and overall strategies.

Develop upselling techniques. Handle complex customer enquiries. Lead follow-up with clients to close sales. Manage sales channels and database of sales leads.

Participate in relevant industry events for networking. Prepare and present sales proposals to clients. Propose recommendations to form and allocate sales teams. Propose sales channels and network expansion plans.

Qualify sales leads. Relay customer feedback and market sentiments to internal stakeholders to enhance products and services. Review recommendations of products and services to match clients' needs. Support official responses to client dissatisfaction of products and services delivery.

Define product or service offerings in terms of customer needs and expectations. Determine IT growth opportunities based on market analysis. Develop customer service plans to support customers. Develop proposals in accordance to the organisation's standards and guidelines.

Establish resource requirements to deliver excellent sales support and customer service. Evaluate the products and services for potential improvements that may lead to growth in sales or market size. Gather customer feedback on the organisation's products and services and ensure that the quality and consistency of services are improved and maintained. Gather the customer's and prospect's requirements, and resolve all issues requiring clarification before the proposal is finalised.

Handle customers feedback and provide suitable sales solutions to maintain and enhance relationships with customers. Identify and assess the marketing opportunities and threats to the organisation. Identify and prioritise customers to build effective sales relationships. Maintain records of contact with customers with their needs and any further actions that may be required.

Provide details on the terms of sales. Respond effectively to the customer's queries and objections, and disseminate information about customers and their buying needs promptly and accurately to relevant people within the organisation

Align the key focal areas for the organisation based on the sales and distribution strategy. Analyse the market and forecast key trends that may impact the organisation. Assist customers in the regular financial evaluation of and updates for their accounts. Be familiar with organisation laws and any other regulations.

About Us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specialising in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates 99.co and SRX.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.

Join Us and Lead the Real Estate Revolution!

At 99 Group, we're on a mission to revolutionise the real estate industry by seamlessly integrating cutting-edge technology and innovation. If you're excited to be at the forefront of this transformation and are ready to tackle the industry's challenges head-on, we want you to be a part of our dynamic team.

Your Role:

What You'll Be Doing:

• Proactively connecting with our customers on a daily basis
• Identify gaps in product vs client usage
• Able to interpret data given to assess needs of customers
• You will be the key driver to ensuring a seamless customer experience
• This role requires you to feel comfortable speaking over the phone as well as via texts/emails
• Keep our customers informed and engaged at the different stages of their journey with us
• Keep track of conversations - to ensure we are engaging at the right time
• Keep track of client feedback and feature requests

What We're Looking For:

• Quick and fast learner with a positive attitude
• Working proficiency in English and Mandarin languages is required
• A passion for making a difference for our users
• Be responsive and take initiative - thinking on your feet
• A desire to learn, grow and contribute beyond the immediate job scope
• Basic proficiency with Google Suites, specifically with Sheets and Docs

Are you ready to shape the future of real estate? Join us in this exciting journey of innovation, collaboration, and growth. Together, let's redefine what's possible in the world of real estate.

Make your mark at 99 Group. Apply now!

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

· Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

· Proven customer service experience as a manager

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

· Familiarity with restaurant management software

· Strong leadership, motivational and people skills

· Acute financial management skills

· any diploma in Business Administration; hospitality management or culinary schooling is a plus

Job Description

• Schedule and coordinate meetings.

• Conduct employee performance reviews.

• Develop good customer relationships.

• Participate in recruitment and dismissal processes.

• Smooth out problems within the workplace.

• Address employee and customer concerns.

• Develop strategies for better workplace efficiency and goal achievement.

• Phone correspondence.

• Liaise between managers, customers and employees.

• Provide direction to staff.

• Troubleshoot POS system.

• Support ongoing learning and development of team members.

• Help create and foster a respectful and inclusive team environment.

• LICENSED VALUER IN PROPERTY VALUATIONS
• DIPLOMA/DEGREE IN REAL ESTATE OR EQUIVALENT
• ABLE TO DO INDICATIONS, INSPECTIONS & FORMAL VALUATIONS OF ALL TYPES OF PROPERTIES
• ABLE TO WORK INDEPENDENTLY AS WELL AS GOOD TEAM PLAYER & GOOD WORK ATTITUDE
• VERY FLUENT IN ENGLISH & GOOD WRITTEN AND VERBAL COMMUNICATION SKILLS.

About us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 350 employees. In Singapore, 99 Group operates 99.co, SRX.com.sg and iProperty.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.com.

Join Us as an Agent Relations Manager and Lead the Real Estate Revolution!

At 99 Group, we're on a mission to revolutionize the real estate industry by seamlessly integrating cutting-edge technology and innovation. If you're excited to be at the forefront of this transformation and are ready to tackle the industry's challenges head-on, we want you to be a part of our dynamic team.

Your Role:

As an Agent Relations Manager, you will play a pivotal role in shaping the future of real estate. Your primary responsibility will be to nurture and cultivate strong relationships with our valued agents. You'll collaborate closely with internal teams to empower our agents with the tools they need to thrive, leveraging our innovative products.

What You'll Be Doing:

• Forge Lasting Partnerships: Create and maintain agent accounts by identifying and capitalizing on sales opportunities, crafting compelling sales proposals, and fostering engagement through events and exceptional account servicing.
• Uncover Prospects: Develop a robust prospect pipeline by curating a comprehensive list of sources.
• Elevate Client Relationships: Strengthen connections with high-level clients, enhancing communication and rapport with Directors and decision-makers.
• Empower Through Training: Deliver impactful presentations and training sessions that not only attract new accounts but also nurture existing agent relationships.
• Smooth Issue Resolution: Address agents' inquiries promptly, coordinating seamlessly with internal teams to swiftly resolve concerns and fulfill their needs.
• Collaborative Growth: Team up with cross-functional teams such as Product Engineering, Customer Happiness, and Marketing to drive market expansion and enhance the overall agent experience on our platform.
• Reporting Excellence: Report directly to the Agent Relations Team Lead, contributing to a cohesive and results-driven team environment.

What We're Looking For:

• Experience that Counts: Ideally, you bring at least 2 years of experience in account servicing or solution-based sales, giving you a solid foundation for excelling in this role.
• Real Estate Savviness: While not mandatory, familiarity with the Real Estate and Property Technology landscape would be a significant advantage.
• People Person: You thrive on building relationships and find your energy in engaging with peers and clients.
• Curiosity Unleashed: You have a thirst for learning, especially when it comes to embracing new technologies and approaches.
• Growth Mindset: Every setback is an opportunity for you to learn and grow, and you're not afraid to seize it.
• Versatile Team Player: You're self-reliant and prepared to go above and beyond to achieve results, putting the team's objectives at the forefront.
• Communication Champion: Your communication skills are top-notch, both in writing and verbally. You're comfortable interacting with clients of diverse backgrounds and seniority levels.
• Team-first Mentality: You prioritize the success of the team and its objectives, fostering a collaborative and supportive work environment.