Total 4 customer service manager job vacancies in Singapore

Description

Position: IT Audit Manager

Location: Kuala Lumpur, Malaysia

Employment Type: Full-Time,Permanent

Our Company is a leading technology company dedicated to delivering innovative IT solutions to clients across Asia Pacific. With a strong presence in Malaysia, we are committed to maintaining the highest standards of security, compliance, and operational excellence.

Position Overview: We are seeking an experienced IT Audit Manager to lead our internal audit function and ensure compliance with international standards and regulatory requirements. The role involves overseeing IT audit activities, risk assessments, and working closely with various departments to strengthen our control environment.

Key Responsibilities:

• Develop and execute a comprehensive IT audit program aligned with business objectives and regulatory requirements
• Lead and supervise IT audit teams in performing complex audits of information systems, infrastructure, and cybersecurity controls
• Evaluate the effectiveness of IT controls, governance structures, and risk management processes
• Conduct risk assessments and develop risk-based audit plans
• Review and assess compliance with IT policies, procedures, and regulatory requirements
• Provide detailed audit reports and recommendations to senior management
• Collaborate with external auditors during statutory audits and regulatory examinations
• Monitor remediation efforts and follow up on audit findings
• Mentor and develop junior audit team members
• Stay current with emerging technologies and their impact on audit methodologies

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Professional certifications such as CISA, CIA, CISSP, or equivalent
• Minimum 3 years of IT audit experience with at least 3 years in a managerial role
• Strong understanding of IT infrastructure, cybersecurity, and cloud technologies
• Experience with IT governance frameworks (COBIT, ITIL, ISO 27001)
• Knowledge of Malaysian regulatory requirements and international standards
• Excellent project management and leadership skills
• Strong analytical and problem-solving abilities
• Fluent in English; Bahasa Malaysia proficiency is an advantage
• Technical Skills:
• Expertise in IT audit tools and methodologies
• Understanding of network architecture and security protocols
• Knowledge of database management systems
• Familiarity with cloud services (AWS, Azure, GCP)
• Experience with ERP systems and business applications
• Soft Skills:
• Outstanding communication and presentation abilities
• Strong interpersonal and stakeholder management skills
• Excellent report writing capabilities
• Team leadership and mentoring abilities
• Detail-oriented with strong organizational skills

Benefits:

• Competitive salary package
• Performance bonuses
• Health and dental insurance
• Professional development opportunities
• Annual leave and medical leave
• Flexible working arrangements
• Employee wellness programs
• Career Development:

For interested candidates, email [email protected]

We regret to inform you that only shortlisted candidates will be contacted. Applicants who send us their personal data and resume are deemed to consent to us collecting, using, and disclosing their personal data for our internal use and subsidiaries. As such, you have given your consent, read, understood, and agreed to this process of job application. Thank you.

Job Description –

1.Urgent Call Centre Customer Service Officer [Inbound & Outbound] - 6pax

Job Purpose
The Customer Service Call Centre Representative is to serve as the primary point of contact between the company

and its customers, ensuring that customer inquiries, complaints and issues are addressed promptly and effectively.

Duties & Responsibilities:

· Handling Inbound and Outbound Calls

· Customer Support and Issue Resolution

· Documentation and Record-Keeping

· Product and Service Knowledge

· Handling Multiple Communication Channels

· Meeting Performance Targets

· Providing Feedback and Suggestions

· Working in a Team Environment

· Adhering to Company Policies

· Upselling and Cross-Selling [Optional depending on the role]

2.Urgent Call Centre Customer Service Officer [Inbound & Outbound] - Able to converse fluent Korean product speaker - 6pax

Interested Candidate please forward your resume to [email protected][attention: Hr dept]

We regret to inform that only shortlisted candidate will be

contracted.

Candidate who sends us your personal data & resume is deemed to give consent to us, collect, use and disclose your personal data for our internal used and subsidiaries for this job application. As such, you have also given your consent, read, understand and agreed to allow for this job application process. Thank you.

The Role:

We are seeking a highly motivated and experienced Cryptocurrency Swap & Payment Services Product Manager to join our growing team. You will be responsible for the strategic development and execution of our product roadmap, ensuring a seamless and user-friendly experience for our customers. You will work closely with our IT team, banking partners, and other stakeholders to drive product innovation and deliver a world-class cryptocurrency management and payment solution. You will also play a key role in collaborating with the marketing team to ensure alignment between product development and marketing initiatives.

Responsibilities:

• Product Strategy & Roadmap:
  • Define and articulate the vision, strategy, and roadmap for our cryptocurrency swap and payment services.
  • Conduct market research and competitor analysis to identify opportunities and trends.
  • Translate user needs and market insights into actionable product requirements.
• Product Development & Execution:
  • Collaborate with the IT team to define technical specifications and ensure successful product development and implementation.
  • Manage the product development lifecycle, from ideation to launch and post-launch optimization.
  • Work closely with banking partners to ensure seamless integration and compliance with relevant regulations.
• Cryptocurrency Swap & Payment Operations:
  • Deep understanding of cryptocurrency swap and payment operations, including transaction processing, settlement, and security.
  • Develop and optimize processes to ensure efficient and secure operations.
  • Stay abreast of industry best practices and emerging technologies in the cryptocurrency space.
• Banking Operations & Compliance:
  • Strong understanding of banking operations, including account management, KYC/AML compliance, and fraud prevention.
  • Collaborate with banking partners to ensure adherence to regulatory requirements and maintain a secure and compliant platform.
• User Experience & Feedback:
  • Prioritize user experience and gather feedback through user research, surveys, and analytics.
  • Continuously iterate and improve the product based on user feedback and market trends.
• Stakeholder Management:
  • Effectively communicate product vision and strategy to internal stakeholders, including IT, marketing, and sales teams.
  • Build strong relationships with banking partners and other external stakeholders.
  • Work closely with the marketing team to: Align product features and functionalities with marketing campaigns and messaging.
    • Provide insights and feedback on marketing materials and campaigns.
    • Collaborate on content development and user acquisition strategies.
  • Ensure a consistent brand experience across all touchpoints.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Computer Science, or a related field.
• 3+ years of experience in product management, preferably in the fintech or payments industry.
• Proven experience in developing and launching successful financial products.
• Deep understanding of cryptocurrencies, blockchain technology, and the cryptocurrency swap and payment ecosystem.
• Strong understanding of banking operations, compliance requirements, and fraud prevention measures.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work independently and as part of a cross-functional team.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Be a part of a revolutionary company shaping the future of finance.
• Collaborative and supportive team culture.

Please submit your resume and a cover letter highlighting your relevant experience and passion for the crypto space to [email protected]

Company email: [email protected] [HR Dept]

We regret to inform that only shortlisted candidate will be contacted.

Candidate who sends us your personal data & resume is deemed to give consent to us, collect, use and disclose your personal data for our internal used and subsidiaries for this job application. As such, you have also given your consent, read, understand and agreed to allow for this job application process. Thank you.

Job Title: General Manager

Location: Singapore [New Setup]

Reports to: CEO/Board of Directors

Job Purpose:

The role of a General Manager is to overseeing the strategic, operational and financial aspects of a fintech company or division. This role Involves managing teams, ensuring compliance with regulations and driving innovation in financial technology solutions. Here is a detailed job

Job Description:

1. Strategic Leadership and Innovation:

• Develop fintech strategies alike
• Craft and implement business strategies to expand the company’s fintech offerings, focusing on market trends like digital payments, blockchain or financial automation.

Drive innovation:

• Lead efforts in developing and launching new financial technology products or services that meet customer needs and improve user experience.

Market Positioning:

• Analyze similar fintech market trends, competitors and customer behaviours to ensure the company remains competitive and at the forefront of innovation.

2. Operations and Product Management:

• Oversee daily operations
• Manage end-to-end operations for all products, ensuring efficiency in areas like software development, customer service and compliance.
• Product lifecycle management, ensure the development, implementation and continuous improvement of fintech products, such as digital wallets, mobile apps or online banking solutions.
• Compliance and Risk Management
• Ensure that all solutions comply with regulator frameworks such as KYC, AML and data privacy laws. Manage risk in product offerings, especially concerning cybersecurity.

3. Team Leadership:

• Lead, inspire and mentor a high-performing team across various functions such as product, sales, technology and compliance.
• Foster a culture of innovation, collaboration and continuous improvement.
• Recruit and retain top talent in the fintech sector.

4. Customer Experience

• Develop and maintain strong relationship with customers, partners and stakeholders.
• Ensure the delivery of a seamless and superior customer experience across all touchpoints.
• Leverage customer insights to enhance products and services.

5. Financial Performance

• Set and manage financial targets, including revenue growth, profitability and cost management.
• Monitor key performance metrics and take corrective actions when needed.
• Report to the board of directors on the division’s performance and progress toward goals.

6. Innovation and Product Development

• Lead the product innovation cycle from ideation to market launch.
• Collaborate with the technology team to ensure that products are scalable, secure and user-friendly.
• Drive the adoption of emerging technologies like AI, blockchain and digital payments.

7. Partnerships and Growth

• Establish and manage partnerships with banks, regulators, technology providers and other key stakeholders.
• Develop and implement strategies for customer acquisition, market expansion and brand positioning.

Qualifications:

• Bachelor’s or Master’s degree in Business, Finance, Technology or a related field.
• Proven experience (3-4 years) in a senior management role within the fintech, banking or financial service sectors.
• Strong understanding of financial products, digital payments, blockchain, A1 and data analytics.
• Experience leading cross-functional teams and managing large-scale projects.
• Excellent financial acumen with a track record of driving business growth and profitability.
• Strong regulatory and compliance knowledge related to fintech.
• Exceptional leadership, communication and problem solving skills.
• Ability to thrive in a fast-paced, high growth environment.

Preferred Skills:

• Experience with fundraising, mergers and acquisitions within the fintech space.
• Knowledge of international markets and regulatory frameworks.
• Hands-on experience with agile methodologies and fintech product development
• This description can be adjusted based on the specific company focus or the areas of emphasis need for the Position.

Interested Candidate please forward your resume to [email protected] [attention: Hr dept]

We regret to inform that only shortlisted candidate will be contracted.

Candidate who sends us your personal data & resume is deemed to give consent to us, collect, use and disclose your personal data for our internal used and subsidiaries for this job application. As such, you have also given your consent, read, understand and agreed to allow for this job application process. Thank you.