Total 3 Manager digital art director job vacancies in Singapore

The Cards and Bank Payment App Usage & Partnerships associate will be responsible for bringing onboard and managing partners for key merchant categories to create positive customer journeys to drive customer usage and engagement.

· He/she is also expected to work closely with internal and external stakeholders to deliver on the proposition to make Bank’s Cards and Bank Payment App the

preferred payment methods and to deliver superior value to our customers.

· Manage both existing partners and develop new business opportunities in key merchant categories, projects & initiatives.

· Support team lead in the assessment, development of proposals/presentations and negotiations for existing and new partners to create and nurture business opportunities and partnerships.

· Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organization

· Track performance, report metrics and leverage data and learnings for decision-making and identify opportunities to drive incremental growth

· An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen

· Work with Line Manager to develop long-term strategic initiatives

Requirements

· Degree Holder

· Minimum of 3 years of experience

· Product and Usage Management in payments or mobile payments preferred

· Experience in payments with both consumer and merchant preferred

· Strong communication and presentation skills with ability to manage and influence internal stakeholders and external partners

· Customer centric, able to understand and anticipate what customers need

· Team player with good interpersonal skills to work effectively and collaborate widely with cross-functional teams

- Provide investigation support, track and monitor of reported customer issues escalated from frontliners.

- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.

- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).

- Initiate periodic meeting with technology and product partners to review and follow up on all open production tickets relating to digital channel services.

- Collaborate with cross functional technology & product partners to help speed up resolution of complex issues.

- Collaborate with journey owners to resolve identified customer journey gaps.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

**Digital Local Payment Dashboard**

- Collaborate with Product & Analytics to conceptualize and develop a comprehensive digital local payment dashboard.

- Analyze local payment trends and provide in-depth insights to guide future initiatives and enhancements.

**Design Customer Journey with Data**

- Work with various stakeholders to understand customer needs and design a seamless digital experience across all touch points.

- Conduct customer immersions, gather feedback, and research market best practices to create a user-friendly UI experience.

- Analyze customer profiles, segmentation, and transactional behavior to understand pain points and opportunities.

**Enhance Local Payment Customer Journey**

- Develop innovative solutions to enhance customer experience and streamline employee workflows in digital local payments.

- Leverage internal data to identify opportunities to increase digital local payment adoption.

**Drive Digital Initiatives in Local Payments and Transfer**

- Partner with Tech & Business teams and stakeholders to develop digital initiatives for Local Payments.

- Utilize market data to propose enhancement recommendations.

- Support post-implementation tasks, including user training, troubleshooting production issues, Live verification and escalation.

Areas of Expertise Data Management 1 - 2 Years

Areas of Expertise Digital/Content Management No 1 - 2 Years

Soft Skills Analytical Ability 1 - 2 Years

Soft Skills Presentation Skills 1 - 2 Years

Software Skills MS Excel < 1 Year

Software Skills MS Excel Advanced 1 - 2 Years

Software Skills MS Excel Intermediate < 1 Year

Technical Skills Graphics and Digital Application Experience 2 - 4 Years

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.