Total 11 quality assurance manager job vacancies in Singapore

Company Introduction

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

We are actively seeking a Events Sales Manager, who will be responsible for managing recruitment, payroll and employee relations while supporting the Human Resources Manager for SUSHISAMBA SINGAPORE.

SUSHISAMBA Singapore located atop of Capital Tower, SUSHISAMBA brings its unique blend of Japanese, Brazilian, and Peruvian culture, and cuisine to Singapore. The venue features a stunningly designed bar, breathtaking panoramic 360-degree views overlooking the cityscape and sea views, along with intimate private dining rooms and the exclusive SAMBAROOM, a concept that brings together SUSHISAMBA’s signature ethos of fun-dining with high-energy parties that span from sundown till late.

Job Description:

• Proactively finding opportunities and leads for business growth by creating and maintaining customer database.
• Understanding client needs and providing a proposal which best suits their requirements.
• Conducting event space site inspections outlining unique selling points to the client.
• Achieving personal sales targets by converting leads into a business opportunity
• Planning an event successfully from beginning to end.
• Ensuring a well-executed event which exceeds customers' expectations.
• Communicating effectively and working closely with all concerned operations departments.
• Attentively handle guest complaints and provide mutually beneficial solutions.
• Ensuring adherence to laws, regulations, and company policies.
• Maintaining positive guest and colleague interactions with good working relationships.
• Sustains relationship with key accounts.
• Regularly runs reports, manages and updates the database within Salesforce and keeps financial records in accordance with the company policy.
• Work collaboratively with the Group Director of Sales and other Event Managers.
• Continually assess our marketing techniques and their efficacy in affecting sales
• Stay up-to-date on current market trends.
• Performs other duties pertinent to this job as assigned.

Requirements:

• Bachelor’s degree in Sales & Events or business administration degrees.
• Minimum 3 years of experience in a previous Sales Role.
• Excellent communication, sales and customer service skills
• Current knowledge of industry trends and regulations.
• Confident and dynamic personality
• Good administrative, organizational, and problem-solving skills.
• The ability to multi-task, work in a fast-paced environment and meet deadlines.
• Ability to communicate and negotiate with external vendors and service providers.
• Knowledge of Sales Force/Delphi preferred.

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant General Manager to join our pre-opening team.

• Ensures the efficient and profitable management of the restaurant
• Keeps the General Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary
• Ensures that the stock take figures are completed and accurate as per company requirements
• Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• Observes compliance with the company’s policies and procedures, as well as governmental laws and regulations.
• Supervises the opening & closing of the restaurant
• Ensures the proper cleaning and lighting of all restaurant areas
• Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• Manages the restaurant staff working schedules
• Motivates and develops staff, in order to encourage their professional development
• Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
• Suggests to General Manager the proposed salary reviews, personnel actions, promotions and provides feedback to employees
• Handles guest problems and complaints
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• Performs other duties pertinent to this job as assigned.

Ideal Candidate:

• Relevant certifications or degrees in hospitality management or a related field.
• Proven experience in restaurant management, preferably in a high-volume, upscale dining environment, local experience is a must and international experience will be ideal.
• Strong leadership and communication skills with a passion for creating a positive and vibrant team culture.
• Excellent problem-solving abilities, adaptability, and a proactive approach to challenges.
• Financial acumen and experience in budget management.

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant General Manager to join our pre-opening team.

• Ensures the efficient and profitable management of the restaurant
• Keeps the General Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary
• Ensures that the stock take figures are completed and accurate as per company requirements
• Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• Observes compliance with the company’s policies and procedures, as well as governmental laws and regulations.
• Supervises the opening & closing of the restaurant
• Ensures the proper cleaning and lighting of all restaurant areas
• Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• Manages the restaurant staff working schedules
• Motivates and develops staff, in order to encourage their professional development
• Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
• Suggests to General Manager the proposed salary reviews, personnel actions, promotions and provides feedback to employees
• Handles guest problems and complaints
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• Performs other duties pertinent to this job as assigned.

Ideal Candidate:

• Relevant certifications or degrees in hospitality management or a related field.
• Proven experience in restaurant management, preferably in a high-volume, upscale dining environment, local experience is a must and international experience will be ideal.
• Strong leadership and communication skills with a passion for creating a positive and vibrant team culture.
• Excellent problem-solving abilities, adaptability, and a proactive approach to challenges.
• Financial acumen and experience in budget management.

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant General Manager to join our pre-opening team.

• Ensures the efficient and profitable management of the restaurant
• Keeps the General Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary
• Ensures that the stock take figures are completed and accurate as per company requirements
• Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• Observes compliance with the company’s policies and procedures, as well as governmental laws and regulations.
• Supervises the opening & closing of the restaurant
• Ensures the proper cleaning and lighting of all restaurant areas
• Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• Manages the restaurant staff working schedules
• Motivates and develops staff, in order to encourage their professional development
• Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
• Suggests to General Manager the proposed salary reviews, personnel actions, promotions and provides feedback to employees
• Handles guest problems and complaints
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• Performs other duties pertinent to this job as assigned.

Ideal Candidate:

• Relevant certifications or degrees in hospitality management or a related field.
• Proven experience in restaurant management, preferably in a high-volume, upscale dining environment, local experience is a must and international experience will be ideal.
• Strong leadership and communication skills with a passion for creating a positive and vibrant team culture.
• Excellent problem-solving abilities, adaptability, and a proactive approach to challenges.
• Financial acumen and experience in budget management.

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant Restaurant Manager to join our pre-opening team.

Job Purpose

The Assistant Restaurant Manager is responsible for:

• Assisting the Restaurant Manager in all the Restaurant Operations
• Managing the daily operations of the restaurant
• Mentoring and coaching of all FOH staff to achieve the objective of providing the highest level of customer service
• Performing as an effective link between management and staff

Principal Accountabilities

• Ensures the efficient and profitable management of the restaurant.
• Contributes to management and department meetings.
• Keeps the Restaurant Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary.
• Ensures that the stock take figures are completed and accurate as per company requirements
• Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• Observes compliance with the company’s policies and procedures, as well as, governmental laws and regulations
• Supervises the opening & closing of the restaurant
• Ensures the proper cleaning and lighting of all restaurant internal and external areas
• Supervises a daily-check up on the smooth performance of all restaurant machinery and equipment
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• Ensures the proper appearance (condition of uniforms) and grooming of assigned staff members
• Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• Assists in the restaurant staff working schedules
• Establishes rotation schedule of new employees and trainees
• Motivates and develops staff, in order to encourage their professional development
• Handles guest problems and complaints
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

• Works closely with Restaurant Management and supervisors to ensure the delivery of information
• Coordinates with different departments in the Restaurant to guarantee effective communication and to ensure information transmission at all times
• Interacts with customers to follow-up on their satisfaction, requests, and complaints

Knowledge, Skills, and Experience

• BA degree in Business Administration, or a Hospitality Degree from a reputable University
• Minimum 5 years of experience in similar positions in a high-volume, fast-paced restaurant
• Fluent in English
• Excellent computer skills, especially in Microsoft Windows applications
• Excellent Interpersonal, communications, presentation, and marketing skills
• Outstanding customer service skills
• System oriented
• Positive and energy level
• Highly cooperative team spirit
• Problem-solving skills

Physical Requirements of the job

The job of the Assistant Restaurant Manager may require long hours, covering different shifts and working during public holidays

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant Steward Manager to join our pre-opening team.

Job Purpose

The Assistant Steward Manager is generally responsible for keeping the restaurant premises clean and tidy and supervising a team of stewards, to maintain hygiene of the kitchen and serving area.

Principal Accountabilities

1. Ensure all the kitchen area and stations are kept perfectly dirt free at all times
2. Responsible for the tidiness and proper keeping of all sections
3. Stock take and ensure the availability of all needed material and supplies for the team to carry out their duties
4. Inspect and ensures floors are wiped, kitchen and stations are well maintained
5. Ensure all equipment is clean and in good working order
6. To move, stack, carry, load and unload equipment, food stuff and other articles
7. Garbage removal from all assigned areas according to company policies
8. Follow safe work practices
9. To have a well-groomed appearance at all times and to have a pleasant smiling attitude towards all guests
10. To maintain the highest possible level of personal hygiene
11. Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

1. Maintains effective communication between all departments

Knowledge, Skills, and Experience

1. Previous experience in a kitchen or in a service-related industry is preferred but not essential
2. Excellent physical condition
3. Knowledge of Food Safety, HACCP, Sanitation, and Personal Hygiene basics
4. Organized and disciplined character
5. Acceptable English
6. Polite and hygiene oriented

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant Marketing Manager to join our pre-opening team.

Job Purpose:

The Assistant Marketing Manager will assist the Director, Marketing & Communications - Asia, in planning, developing, and executing marketing campaigns to promote SushiSamba and other brands as the business expands. The Assistant Marketing Manager will also be required to guide the Marketing Executive.

Principal Accountabilities:

• Overseeing the planning and production of major marketing materials.
• Involvement in promotional events hosted by the company.
• Assisting with ideation and creation of promotional materials.
• Handling reports and sharing research findings.
• Maintaining client relationships and superior customer service.
• Planning, promoting, and executing community events and local marketing initiatives.
• Researching and implementing new local marketing methods.
• Managing social media accounts.
• Recording progress and compiling reports.
• Maintaining efficient paperwork tracking systems.
• Keeping websites updated with accurate information.
• Creating and drafting monthly social media calendars.
• Performing other duties as assigned.

Communication & Working Relationships:

• Close collaboration with the team to ensure effective information transmission.
• Communication of marketing activations across other departments.

Knowledge, Skills, and Experience:

• Degree in Marketing, Communication, or Business.
• 5-8 years of experience.
• Experience in leisure, tourism, or hospitality industries.
• Proficiency in English
• Excellent communication and people skills.
• Strong social media skills and familiarity with advertising/business management.
• Excellent computer skills.
• Strong multitasking, planning, organizing, and project management skills.
• Confidence, dynamism, creativity, and analytical abilities.
• Good business awareness, including knowledge of external markets and competitors.
• Cooperative team spirit.

Physical Requirements:

The job may require long working hours and weekend visits to venues for social media maintenance and updates.

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Finance Manager to join our pre-opening team.

Job Purpose

The Finance Manager is responsible for all activities related to budgeting, forecasting, profit and loss reporting, and account reconciliation for operating and balance sheet accounts for the business. Besides, analyzing the department budgets, the Finance Manager also ensures actions are in line with legal requirements, monitors cash flow, and addresses internal concerns related to accounting.

Principal Accountabilities

1. Oversee the accounting and finance function, provide leadership, direction, and guidance to the team.

2. Act as a strategic business partner and financial advisor to the management team.

3. Manage all financial/operational accounting activities including monthly accounts, balance sheets, cash flow statements, flash figures, payroll, cash management, costing, and budgeting.

4. Guide financial decisions by establishing, monitoring and enforcing policies, and procedures.

5. Direct the monthly accounting close process on a timely basis.

6. Lead the financial planning of the company by analyzing its performance and risks.

7. Oversee all audit and internal control operations.

8. Prepare financial reports in accordance with corporate requirement.

9. Assist Department Heads to improve financial awareness and provide them with relevant financial information for their operations.

10. Performs other duties pertinent to this job as assigned.

11. Manages direct reports and operational issues on a daily basis

Communication & Working Relationships

1. Works closely with management and subordinates to ensure information transmission at all time

2. Coordinates with brand management, and external auditing companies

Knowledge, Skills, and Experience

1. Master’s degree in finance from a reputable university

2. Minimum 5 years of experience for a major F&B company

3. Preference will be given to candidates with the Certified Public Accountant CPA or Certified Management Accountant designations

4. Strong analytical, problem solving and decision-making skills to evaluate alternatives and provide recommendations on business issues

5. Ability to work in a team environment

6. Strong planning and budgetary skills

7. High level of integrity and dependability with a strong sense of urgency and results-orientation

8. Excellent management skills

9. Excellent computer skills, (ERP, Microsoft office)

10. Well-developed written and oral communications skills

11. Fluent in English

Physical Requirements of the job

The job of the Finance Manager may require long working hours, provides advise and may also need to conduct frequent visits to different outlets and hotels, as the business continues to expand in Singapore

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant Restaurant Manager to join our pre-opening team.

The Assistant Restaurant Manager is responsible for:

1. Assisting the Restaurant Manager in all the Restaurant Operations
2. Managing the daily operations of the restaurant
3. Mentoring and coaching of all FOH staff to achieve the objective of providing the highest level of customer service
4. Performing as an effective link between management and staff

Principal Accountabilities

1. Ensures the efficient and profitable management of the restaurant.
2. Contributes to management and department meetings.
3. Keeps the Restaurant Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary.
4. Ensures that the stock take figures are completed and accurate as per company requirements
5. Covers for floor supervisors during emergency vacations and Ad-hoc leaves
6. Observes compliance with the company’s policies and procedures, as well as, governmental laws and regulations
7. Supervises the opening & closing of the restaurant
8. Ensures the proper cleaning and lighting of all restaurant internal and external areas
9. Supervises a daily-check up on the smooth performance of all restaurant machinery and equipment
10. Maintains safe working conditions for employees and customers; resolves safety concerns quickly
11. Ensures the proper appearance (condition of uniforms) and grooming of assigned staff members
12. Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
13. Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
14. Assists in the restaurant staff working schedules
15. Establishes rotation schedule of new employees and trainees
16. Motivates and develops staff, in order to encourage their professional development
17. Handles guest problems and complaints
18. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
19. Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
20. Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

1. Works closely with Restaurant Management and supervisors to ensure the delivery of information
2. Coordinates with different departments in the Restaurant to guarantee effective communication and to ensure information transmission at all times
3. Interacts with customers to follow-up on their satisfaction, requests, and complaints

Knowledge, Skills, and Experience

1. BA degree in Business Administration, or a Hospitality Degree from a reputable University
2. Minimum 5 years of experience in similar positions in a high-volume, fast-paced restaurant
3. Fluent in English
4. Excellent computer skills, especially in Microsoft Windows applications
5. Excellent Interpersonal, communications, presentation, and marketing skills
6. Outstanding customer service skills
7. System oriented
8. Positive and energy level
9. Highly cooperative team spirit
10. Problem-solving skills

Physical Requirements of the job

The job of the Assistant Restaurant Manager may require long hours, covering different shifts and working during public holidays

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Beverage Managerto join our pre-opening team.

The Beverage Manager oversees an efficient operation of the beverage services offered at Santana Plan and organize how beverage systems will be set up, direct and supervise employees working with beverages, and evaluate the overall effectiveness of the system.

Principal Accountabilities

1. Develop beverage programs, which includes what types of drinks to offer, which brands of liquor to use, pricing and other menu aspects.
2. Forecast and keep track of which drinks are most in demand.
3. Oversee the cost of inventory and supplies and submit reports on a periodic basis.
4. Manages day-to-day beverage operation, ensures the quality, standards and meets the expectations of the customer on a daily basis.
5. Ensure the highest possible standards of customer service are provided and listens and responds to customer and employee concerns and questions.
6. Empowers employees to provide excellent customer service.
7. Ensure that all beverage products served meet the established specifications and standards.
8. Review cost increases, communicate with supplier to review charges, and apply strategies to lower costs when possible.
9. Manage the staff through coaching and training, in order to improve performance and to achieve the department’s objectives and targets.
10. Ensure implementation of area sanitation standards.
11. Ensure that all beverage equipment is operated safely and with reasonable care, reporting mechanical problems for repair.
12. Observes compliance with Sunset Hospitality Group policies and procedures, as well as, governmental laws and regulations.
13. Conduct regular meetings with the Bar Team to keep colleagues informed of policies and procedure, special events, further improvement plans and guest comments to ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
14. Ensure that staff members are wearing the proper clean uniforms at all time to assure their adherence to the brand dress code and following the hygiene standards.
15. Provide on-the-job training and constructive feedback to subordinates to support their overall development.
16. Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Santana provides excellent hospitality services to its guests.
17. Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

1. Works closely with subordinates to ensure information transmission at all time
2. Coordinates with different departments to guarantee effective communication
3. Manages direct reports and operational issues daily

Knowledge, Skills, and Experience

1. BA Degree in Hospitality or
2. Minimum 5-8 years operational experience in a high end restaurant
3. Has working knowledge of all aspects of beverage operations
4. Excellent communication skills
5. Excellent interpersonal and organizational skills
6. Excellent management skills
7. Strong planning and budgetary skills
8. Highly cooperative team spirit

Physical Requirements of the job

The job of the Beverage Manager may require:

1. Long working hours, working during holidays, and covering different shifts.
2. Standing for long period of times.

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant General Manager to join our pre-opening team.

• Ensures the efficient and profitable management of the restaurant
• Keeps the General Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary
• Ensures that the stock take figures are completed and accurate as per company requirements
• Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• Observes compliance with the company’s policies and procedures, as well as governmental laws and regulations.
• Supervises the opening & closing of the restaurant
• Ensures the proper cleaning and lighting of all restaurant areas
• Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• Manages the restaurant staff working schedules
• Motivates and develops staff, in order to encourage their professional development
• Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
• Suggests to General Manager the proposed salary reviews, personnel actions, promotions and provides feedback to employees
• Handles guest problems and complaints
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• Performs other duties pertinent to this job as assigned.

Ideal Candidate:

• Relevant certifications or degrees in hospitality management or a related field.
• Proven experience in restaurant management, preferably in a high-volume, upscale dining environment, local experience is a must and international experience will be ideal.
• Strong leadership and communication skills with a passion for creating a positive and vibrant team culture.
• Excellent problem-solving abilities, adaptability, and a proactive approach to challenges.
• Financial acumen and experience in budget management.