Total 8 quality assurance specialist job vacancies in EDB - SG SINGAPORE

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Be part of our compliance team!

We are looking for a Compliance Professional to support the Head of Risk and Compliance in implementing the compliance framework and program in order to ensure compliance with relevant statutes, regulations and internal Group standards and also to address and mitigate any regulatory, reputational and market conduct risks.

WHAT YOU WILL BE DOING

• Responsible for engagement with internal and external partners to deliver Compliance's initiatives.

• Responsible for the development and implementation of relevant Compliance policies and procedures that is vital to support the objectives and values of IW to manage regulatory risks.

• Ensure effective communication of compliance and risk matters including timely and accurate reporting and/or escalation of such matters in accordance with relevant reporting and protocols to the Authority and/or AIA Group. These include Balanced Scorecard and FAA Misconduct etc.

• Collaborating closely with Sales team to ensure quality recruitment of representatives and putting in place controls and programs to monitor and ensure quality business brought in by the representatives.

• Develop or lead all aspects of development of structural approach and procedures to effectively handle representatives/sales staff misconduct, from receiving allegations to planning and conducting preliminary investigations to taking remedial/recovery actions

• Develop and implement an effective education and engagement program through ongoing communication and training to build a strong culture of compliance and ethics

WHAT YOU WILL HAVE

• Degree holder in an appropriate field (e.g. Accounting, Economics, Risk Management, Business Management or Law)

• 5 to 8 years of work experience in Regulatory and Market Conduct Compliance

• In-depth understanding of the Insurance business preferred and, in lieu of insurance and financial services.

• In-depth knowledge of Industry’s operations, regulations and guidelines

• A highly disciplined and great teammate with the ability to work well with all partners

• Good command of written and spoken English

• Independent and ability to perform well in fast paced environments

• Must be organized, meticulous and analytical

• With high level of integrity and takes ownership and accountability of results

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Championing and implementing digitalization and self-help capabilities (i.e Chatbot, RPA and any future servicing portal) at customer service touch points to achieve Next Generation servicing and Leading Customer Experience.

Uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner.

Analyse data to identify trend for automation and process improvement for Operational Efficiency and Quality of Service.

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role We are looking for an experienced Compliance Specialist to join our collaborative team to provide support in developing and implementing regulatory compliance policies for AIA FA WHAT YOU WILL BE DOING Responsible for engagement with internal and external partners to deliver Compliance's initiatives. Responsible for the development and implementation of relevant Compliance policies and procedures that is vital to support the objectives and values of AIA FA to manage corporate-level regulatory risks. Ensure effective communication of compliance and risk matters including timely and accurate reporting and/or escalation of such matters in accordance with relevant reporting and protocols. Collaborating closely with Sales team to ensure quality recruitment of representatives and putting in place controls and programs to monitor and ensure quality business brought in by the representatives. Develop or lead all aspects of development of structural approach and procedures to effectively deal with representatives/sales staff misconduct, from receiving allegations to planning and conducting investigations to taking remedial/recovery actions Develop and implement an effective education and engagement program through ongoing communication and training to embed a culture of compliance and ethics WHAT YOU WILL HAVE Degree holder in an appropriate field (e.g. Accounting, Economics, Risk Management, Business Management or Law) 5 to 8 years of work experience in Market Conduct and Anti-Money Laundering, handling compliance and controls In-depth understanding of the Insurance business preferred and, in lieu of insurance, financial services. In-depth knowledge of Industry's operations, regulations and guidelines A highly disciplined and great teammate with the ability to work well with all partners Computer literate Good command of written and spoken English Excellent interpersonal skills Independent and ability to perform well in high-pressure environments Must be organized, meticulous and analytical With high level of integrity and takes ownership and accountability of results #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role Responsible for providing application development and support services to meet AIA's business needs Develop native mobile applications with current best-practices Participate in and contribute to all phases of the application development life cycle Translating designs and wireframes into high-quality code Cooperating with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions Working with the agile squad(s) to conceptualize and build mobile applications. Suggesting improvements to Mobile Application Architecture and design patterns Ensuring the best performance and user experience of the application, as well as security Requirements: Possess a degree in Computer Science or related fields. Minimum 5 years of hands-on IT experience in iOS/Android native mobile application development Experience working in agile squads, and an appreciation of the issues that agile solves Minimum 3-5 years of hands-on experience in React Native, Swift/Objective-C Solid understanding of iOS/Android Applications life cycle. Familiarity with DevOps (CI/CD), GIT, Confluence, Bitbucket, etc Good level of understanding of object-oriented programming, unit testing, and modern architectural design. Familiarity with RESTful APIs. Code-debugging skills are required Experience in ReactJS development will be a plus A problem-solver with the ability to work effectively in small teams Able to manage one's time effectively and to prioritize tasks in the face of competing demands Strong analytical and problem-solving skills #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role To assist and support Property Manager in asset management (landlord perspective), facilities management (tenant perspective) and project management (building improvement & office fit-out works) in all AIAS owned and leased properties. Asset Management Responsible for the daily operation of the building facilities/M&E equipment management and control of the common property as to provide proper, safe and functional environment for the benefit of all the occupants/ tenants Responsible to recommend/implement the installation/provision of additional building facilities/M&E equipment or improvements to the common area Responsible for the implementation of M&E plant/equipment maintenance program, including obtain and review quotations, recommendations of award, supervision of completed works and processing of payment to vendors Designated as Fire Safety Manager (FSM) to promote fire safety program and enforce fire safety regulations. Also act as Liaison Officer for security and safety issues of SSWG Cluster if needed Responsible for maintaining/updating of proper records/inventory of all building assets/equipment Facilities Management Responsible for the daily operation, supervision and maintenance of user department's facilities/equipment/assets including office layout planning, design and supervision of the works done by the service providers/contractors Responsible to handle/co-ordinate all user's requests/complaints on matters relating to maintenance, acquisition, transfer and disposal of office equipment/ furniture including administrative work to prepare capital expenditure budget, award, prepare purchase requisites, issue purchase orders, process payment and charge/ apportion/ bill to user department's operating expenses Responsible for the issuance and termination of security access cards or allocation of access codes to users/ agents Responsible for maintaining/updating of proper records/inventory of all user department's asset/equipment including stock check on company's fixed assets People Management Responsible for attending users/tenants request/feedback/complaints and take appropriate corrective remedial/rectification action Build and maintain good relationship with internal users (Staff & Agency Force) and 3rd party tenants Financial Management Manage building & CAPEX budget including preparation, monitoring and control of the budget Manage service fees including monthly advice on changes in rental, service charges and car park charges for AIA, 3rd party tenants Procurement & Vendor Management Responsible for procurement of all asset and facilities management related services contracts/goods, including preparation, review and negotiating contract documents Manage all service providers' performance and take appropriate actions Building Improvement & Office Fit-Out Works Manage building improvement, renovations and retrofitting works for the common area Manage fitting out works including budgeting, tendering, supervision and co-ordination between users, contractors and building consultants/authorities, and procurement of equipment/ furniture/ facilities within budget and timeframe. Requirements Minimum 2 years experience in property/facilities/project management or relevant Degree/Diploma in Built Environment, Engineering, Property/Facilities/ProjectManagement Preferably with Fire Safety Manager (FSM) & Project Management Certification Team player & Customers Oriented, Effective Communication Skills, Proactive & Forward looking, Able to work under pressure, Sense of Urgency & Attention to Detail Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role To meet various regulatory expectations by conducting quarterly BSC reviews and carrying out internal investigations in respect of any market misconduct committed by representatives. WE ARE LOOKING FOR Fulfill requirements under BSC framework via BSC reviews, customer call surveys, reviews of Mystery Shopping cases, and assignment of quarterly BSC grades to representatives and supervisors Conduct investigations by interviewing with relevant parties such as reps, leaders and clients, obtaining and assessing documentary evidence of alleged misconduct, and providing outcomes of investigations Prepare investigation reports, documenting the investigator's assessment and recommendations Mete out disciplinary actions in accordance to the Company's Market Conduct Standards Analyse common trends to identify high-risk representations and agencies Conduct portfolio reviews of high-risk representatives (through use of data analysis) Provide consult to stakeholders on BSC related matters WHAT YOU WILL HAVE Min Diploma At least 1 to 2 years of insurance sales advisory experience Market conduct and/or Balanced Scorecard experience preferred CMFAS 5 & 9 certified is a plus #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on. About the Role Looking for a strong candidate able to follow through end-to-end on sales challenges strategy, design, communication and fulfilment. This role has a direct impact on the company's performance and exposure to senior stakeholders. Agency Sales Challenges Work with cross-functional team (Sales, Communication, Events & Strategy) to Design, develop and execute the agency sales challenges. Prepare business proposals and models for financial projections. Craft the communication plan for each incentive with keynote, pitch book, and other materials. Execute the Sales challenges (e.g. vendor selection/onboarding, drive activities and fulfillment of sales challenges). Provide observation and recommendations for justification for all challenges launched based on historical data analysis and key objective of the campaign. Provide insights and evaluation on Sales challenge effectiveness and communicate them with senior shareholders (Chief Distribution Officer, Senior Directors of Agencies, etc.). Projects Work with other business units within and across the division to support and present analytics and findings on Agency segmentation, demographics, productivity, and income. Develop tools, frameworks, and SOPs to improve and streamline internal processes. R equirements At least 5 of experience preferably in Agency channel management for Life insurance business Strong business acumen skills with analytical curiosity with an eye for detail to make recommendations. Strong modelling skills and ability to analysis historical data to provide insights. Proficient in Microsoft Excel, PowerPoint Proficiency in Tableau and Alteryx is a plus Knowledge of life insurance industry Self-learner and hands on to trouble shoot and problem solved challenges. Proficient communications skills to effectively explain policies/challenges with Tied Distribution force and internal senior stakeholders. Excellent interpersonal and people management skills #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role You will be part of the Compelling Proposition Solutions agile team, and responsible to manage and ensure successful delivery of product launches (including fund launches/changes & maildrop) by working closely with the key stakeholders and in accordance to agreed priorities. WHAT YOU'LL BE DOING: Facilitate Agile ceremonies/meetings. Manage and ensure successful delivery of product launches in accordance to the agreed Product Development Committee (PDC) priorities. Monitor and maintain implementation plans of all product projects undertaken by the Compelling Proposition Solutions Tribe. Negotiate resources, timelines and deliverables with key stakeholders, for both Day 1 and Day 2. Ensure smooth operational implementation of new product deliveries. Report potential obstacles and risks associated with product deliveries back to PDC. Support Core Solutions Team Lead with Plain English project on policy contract wordings for Shield & other Life products. This includes liaising with third party vendors & internal stakeholders for policy wordings review and customer communications, planning & implementing the Plain English roll-out plan, and monitoring of the project success to update the Project SteerCo. WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE: Experience in Delivery Management or Project Management using Agile delivery. Candidate with 4 - 5 years of experience preferably in the Life Insurance industry, with knowledge in insurance operation and process transformation in system areas are preferred. Good influencing and relationship building skills at all levels from delivery teams to senior leadership. Good communication and presentation skills, able to articulate ideas and concepts into easy to digest information. Meticulous and able to manage priorities to meet deadlines. Positive attitude and willingness to share and learn. Ability to work under pressure with minimal guidance and is a team player. #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.