Total 18 service centre manager job vacancies in Singapore

Bridge the gap between data and customer engagement by integrating insights from all touchpoint’s interactions. Develop strategies and recommendations through insightful data analytics for improvement of process and for better projection to drive business performance.

Responsibilities:

• Analysis of servicing touchpoints interactions and service requests from various source systems to identify trends, patterns, meaningful insights and findings that would help improve performance.
• Use of data analysis to accurately forecast volume and identify resource requirement, optimizing workforce management strategies.
• Employ data storytelling to weave business performance narratives and work with key business owners to identify opportunities or close gaps
• Validate the data points in the data warehouse in ensuring data integrity.
• Develop, automate and streamline management reporting to monitor key business metrics
• Handle ad hoc requests, discern trends and business needs, and recommend sustainable solutions.
• Provide guidance to junior staff.

Requirements:

• University Degree with at least 8 years of experience in FI or insurance industry, managing inhouse / outsourced contact centre is preferred.
• Determined, resourceful and results oriented individual with proven track record in driving and achieving results.
• Strong Excel and Powerpoint skills having the ability to communicate strong business story-telling skills
• Analytical skills; Able to collect, organize, analyse, and interpret large datasets.
• Interpersonal skills: Energetic and enthusiastic, able to engage and collaborate with all stakeholders / employees in the company.
• Enjoys working in a dynamic and fast paced environment.

Job Description

Primarily responsible for business development which includes achieving his/her location’s
Key Result Areas (KRAs) as determined by Agency Management

· Responsible for overseeing the success of his/her location’s sales activities and
managing the overall production numbers together with his/her SDOA.

· Strategic and Operational Alignment. Roll out strategic plans of company to agency
force and align agency leader’s goals and expectations accordingly. To minimize the
gap between management and agency force.

· Driving the company’s key initiatives and growth by working together with the SDOA
to strategize and plan for location sales activities and programs

· Develop positive business relationships with relationship with assigned agency
groups and internal stakeholders.

· Liaise with Operational teams for underwriting, after sales supports.

Job Requirements

· Education – Degree Holder Experience

· Preferably with at least 3 years working experience in relevant industry.

· Sales experiences in insurance/investment sales is preferred

· Certifications/licenses – CMFAS M5, M9, M9A, HI Special skills preferred

· Microsoft Office, particularly in Excel, Word & PowerPoint

· Excellent communication and interpersonal skills with the ability to multi-task

· Sharp business acumen, adaptable and team player

As part of the Sales & Marketing division of AIA Corporate Solutions for the tied agency distribution channel, this candidate would be responsible for achieving renewal growth via pro-active management of existing corporate accounts in partnership with the servicing Financial Service Consultant (FSC).

Responsibilities

• Ability to achieve the renewal growth targets set for the Agency Channel and other key performance indicators as prescribed by the company;
• To build and maintain a strong business relationship with AIA Financial Services Consultants (FSCs) and their Agency Leaders to conserve and grow existing accounts for corporate insurance;
• Pro-actively sets appointments and personally meets with the Agency Leaders/FSCS during their monthly agency meetings;
• Have the discipline to provide timely and accurate renewal status information and renewal growth data for the purposes of management reporting and sales forecasting is a must;
• Provide timely renewal terms or sales proposal for new lines of cover to FSCs for their existing accounts in accordance to the guidelines on business acceptance, risk management and underwriting profitability;
• Ensure timely and accurate submission of renewal employee data, including placement documentation for billing, and liaising with internal operation team to resolve servicing and operational matters;
• Follow up on outstanding policy premium collection promptly to ensure compliance to internal credit control;
• Ability to pitch and deliver corporate sales presentations jointly with FSCs, as well as able to support and jointly conduct Employee Communication Sessions to the employees of existing corporate customers with the FSC;
• Participates in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper;
• Undertake any other projects assigned from time to time such as products/services enhancements and market analysis;
• Collaborate with stakeholders to leverage corporate accounts for increasing individual life sales;
• This position will be based at the AIA Agency Locations, namely Alexandra and Tampines

Job Requirements

• Tertiary degree or diploma or equivalent industry qualifications;
• Candidates with CMFAS M5, M9, HI, BCP, PGI and ComGI certification will have an advantage
• Minimum 3-5 years working experience in sales and marketing in the Employee Benefits / Group Insurance;
• Strong knowledge of Life and Health insurance products;
• Proficient in Microsoft Office Software, especially in Excel and Powerpoint
• Highly organized and with excellent attention to detail.
• Able to work confidently in challenging situations.
• Proactive, independent and able to work with minimum supervision.
• Able to manage multiple tasks simultaneously under deadlines and pressure.
• Able to anticipate potential problems and know when to ask for help.
• A great communicator - via email, by phone and in-person.
• An excellent negotiator, and is resourceful and relentless in trying to get to a solution.
• Meticulous, service oriented and good teammate.
• Possess good written and oral communications skills
• Strong interpersonal skills & relationship-building

Working closely with the Group Internal Audit team, the manager will provide value-adding independent audit services to the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to manage risk and to provide reasonable assurance that the system of internal controls, as designed, is achieving its objectives.

We are looking for an experienced Internal Audit Manager who is able to liaise with AIA key parties such as the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to lead audit projects seamlessly

Responsibilities:

• Plan, lead/support and implement audits within the organization in accordance with the annual audit plan approved by the Group and Local Audit Committee. Ensure that the working papers, draft audit reports and other deliverables meet internal standards and assignments are completed within budgeted time.
• Communicate the results of audits and other assignments via written reports and oral presentations, and provide professional advice and insights in order to enable informed management decisions.
• Build relationship with senior leaders and work with them to contribute and address issues on risk exposures and controls.
• Liaise with external auditors and regulatory inspectors on audit related matters.
• Whenever required and at Group Internal Audit’s request, to undertake audit assignments outside Singapore and also special investigation projects.

Requirements:

• Minimum Bachelor degree in Accounting or Commerce
• Qualified accountant: CA, CPA or equivalent
• Minimum seven years of internal/external audit experience in the insurance, financial or a related industry with supervisory working experience
• Superior knowledge of audit methodologies and audit-related application
• Strong understanding / experience in the insurance industry
• Hands on experience in audit planning and control requirements
• Proven governance and control philosophy
• Hands on experience in data analytics tools, scripting as well as all data analysis and visualisation functions would be an advantage.
• Ability to connect with all levels of management, local and Group, and external parties as appropriate.
• Strong leadership, project management and organisation skills.
• Excellent analytical, written/verbal communication, presentation, interpersonal, and relationship building skills.
• Solid problem solving skills, ability to analyse complex data, identify core issues, investigate, evaluate and reach appropriate conclusions.
• Ability to work under pressure and meet milestones within time, cost and quality constraints.
• Works well in a team environment

· Corporate Income Tax (Brunei)

· Proactively manage the tax risks of the Singapore segment

· Ensure all tax compliance requirements are accurately and promptly met.

· Prepare and maintain tax records, returns, reports, and other tax related materials

· Recommend alternative tax treatments to alleviate tax burden and devise legal means to minimise tax liability using thorough knowledge of tax laws and regulations.

· Conduct research and analysis of existing and upcoming tax legislation to support AIA's tax planning and tax strategy

· Tax accounting including deferred tax.

· Prepare tax journal entries.

· Prepare monthly & quarterly group reporting tax template and balance sheet reconciliation

· Withholding tax and GST submission

· Assist in BEPS project

· Meet the deadline set by Group, Statutory Requirement and management

· Coordinate with key stakeholders, Tax consultant and Tax Office with regards to ECI and ITR income tax filing.

· Highlight any tax issues for escalation to group office on timely manner.

· Actively work with auditors and external consultants (if any) during annual audit/projects

REQUIREMENTS:

· A Degree in Accounting and/or professional qualification

· At least 8 years’ experience on Corporate Income Tax experience.

· Experience with taxation of insurance companies is a plus.

· Certifications/licenses – CPA and/or SIATP

· Special skills – Knowledge of Singapore tax rules and regulation

In this role, you will provide value-adding independent audit services to the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to manage risk and to provide reasonable assurance that the system of internal controls, as designed, is achieving its objectives.

What you'll be doing:

• Assist in the development of the annual risk-based IT audit plan by assessing the key risks at the Local Business Unit and inputs from Group Office.
• Plan, lead/support and execute IT audits within the organization in accordance with the annual audit plan approved by the Group and Local Audit Committee. Review and co-ordinate the work of the team members and ensure that the working papers, draft audit reports and other deliverables meet internal standards and assignments are completed within budgeted time.
• Build audit relationship with key IT Management via regular interaction so as to be informed of emerging risk issues and other key changes.
• Communicate the results of IT audits and other assignments via written reports and oral presentations and provide professional advice and insights in order to enable informed management decisions.
• Follow-up outstanding audit issues and monitor timely completion of agreed remedial actions by management.
• Build relationship with senior leaders and work with them to contribute and address issues on risk exposures and controls.
• Liaise with external auditors and regulatory inspectors on IT audit related matters.
• Whenever required and at Group Internal Audit’s request, to undertake IT audit assignments outside Singapore.

What we are looking for:

• University graduate in IT or Computer Science or equivalent.
• Minimum 10 years of IT audit or other relevant experience (e.g. IT risk/security management or information security tools implementation experience), preferably with regional experience.
• Certificate holder of Certified Information Systems Security Professional (CISSP) and/or Certified Information Systems Auditor (CISA) and/or Certified Information Security Manager (CISM) with good understanding in IT controls and risks.
• Demonstrable experience in IT infrastructure, Cybersecurity, application control, system development process and/or business continuity management.
• Knowledge and experience in Cloud Computing is an advantage.
• Superior knowledge of audit methodologies and audit-related application.
• Hands on experience in audit planning and control requirements.
• Proven governance and control philosophy.
• Hands on experience in data analytics tools, scripting as well as all data analysis and visualization functions would be an advantage.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

To work closely with Head of TA & Development, Head of TA, team of TA Managers, and other key partners to drive recruitment initiatives and challenges and to grow new agent productivity through new consultant challenges and support.

What you will do:

• Achieve the Tied Distribution and assigned Cluster(s) workforce (new recruits) and new agent productivity (VONB and active new agent) targets.
• Support in the development and implementation of recruitment and new consultant initiatives and challenges.
• Drive recruitment initiatives and challenges for Leaders by creating awareness and excitement and tracking and monitoring their progress.
• Track the performances of new Consultants productivity and activity and pace them towards qualification of the challenges.
• Supervise the onboarding applications to ensure timely contracting of new Consultants.
• Provide support and handle enquiries from Cluster Leaders on the onboarding process, recruitment challenges and initiatives, recruitment schemes, new Consultant challenges, recruitment digital tool, etc.
• Prepare accurate and timely updates to Leaders on the recruitment initiatives, results and standard process sharing through regular engagements with Leaders.
• Handle appeals and enquiries on financing schemes and recruitment initiatives.
• Assess candidates at selection interviews to ensure quality new Consultants and provide the most suitable schemes.
• Conduct performance review for Consultants on financing schemes, if required.
• Lead and run the assigned projects to achieve the targets.

What you should have:

• Education – Degree in Business or related fields
• Experience – Min. 3-5 years working experience in insurance/financial services industry preferred
• Certifications/licenses – M5, M9, M9A, Health Insurance preferred
• Skills – Proficient in PowerPoint, Excel and Word, good communications and partner management skills
• Knowledge of the local insurance recruitment environment and policies is an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About the Role

The main objectives of this position are to manage general account and ILP funds that invest in external mandates/funds within Equities, reporting to the Head of Global Equities, in order to consistently deliver alpha from investments in equity markets, with a focus on risk control as per agreed volatility budget/constraints of each portfolio.

The Global Equity team will collaborate with relevant investment professionals to develop appropriate mandates for equity portfolios, execute portfolio management, and report performance attributes to stakeholders.

The team is expected to work seamlessly and manage communications with Group Investment, Business Divisions and AIAIM to achieve its objectives.

Responsibilities:

• Work hand-in-hand with the Head of Global Equities to manage and construct outsourced equity portfolios, from idea generation/fund selection to investment due diligence and portfolio construction, to meet the portfolio’s overall risk and return targets.
• Provide regular analysis and assessment of the portfolio, including regular manager review, including where needed to develop tools and reports to handle risk and performance
• Build research expertise and develop analytical tools to support decision making and propose recommendations and solutions required for global equities allocation
• Keep abreast of relevant global developments in the capital markets so as to help in idea generation for the overall portfolio and provide the Global equities team’s input into the Listed equities process.
• Actively contribute to the Group’s TAA process to aid formulation of factor/regional views from a global equity context as well as provide an outlook on equity markets.
• Report portfolio performance and attribution to BU CIO and stakeholders
• Be both a teammate and a coach/mentor for the other team members as the team grows and expands

Requirements:

• At least 5 years of funds selection/research experience
• 2 years’ experience in an asset allocation/portfolio manager role.
• Strong expertise in Equities demonstrated by a well-defined and consistent investment process, with a demonstrated success of investment performance.
• Outstanding technical proficiency, understanding of investment strategies and their implications, as well as implementation and value enhancement strategies in the physical, fund and derivative markets.
• Strong operational understanding, experience with transition management and familiarity with tactical trading or risk mitigation overlays.
• Experience working with or in an Insurance AMCO a plus.
• Excellent interpersonal and engagement skills. Outstanding reputation as a great teammate.
• Post graduate degree in business, finance, economics or related fields, CFA preferred.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

The key responsibility of the Wealth Centre Manager (WCM) is to be the first point of contact for all guests at the Wealth Centre. The WCM is expected to provide high service standards to customers and financial consultants who visit the Wealth Centre. He/She is to ensure guests are brought into their respective meeting spaces and be proactive in supporting the needs of the customers at the premise.

Success in this role is centred on strong interpersonal skills as well as a result oriented and customer focused mindset to offer best in class service to guests at the Wealth Centre.

What you will do:

• Wealth Centre Manager is to serve with passion and confidence. Service styles are always proactive and genuine. The outcome is to create a deliberate and differentiated customer experience.
• Expected to be well groomed and project high level of professionalism in all customers’ interaction. The WCM is to provide consistent and positive customer experience to all customers, paying particular attention in Welcoming, leading to meeting spaces and ensuring customer is well hosted at the premise with welcome drink and snacks.
• Participate in districts’ engagement events or other customer events such as Investment Seminars.
• To upkeep and maintain the Wealth centre premise and support merchandising activities in accordance with prescribed standards as stated in a Checklist. To diligently perform the role of the “Floor Manager” ensuring day to day operations are running smoothly.
• As a service ambassador, required to constantly identify ways to improve customer service and strive to exceed the required service standards set for the wealth centre.
• The WCM is required to be familiar with AIA Altitude, the customer loyalty programme, and its privileges and offerings so that we can address to enquiries.
• Maintain and manage the premise booking system and work closely with financial consultants who has made an appointment, ensuring necessary supporting services are ready before client’s arrival.
• The WCM will be responsible in managing and updating the inventories used in the wealth centre as well as the budget for the Wealth Centre.
• Responsible in generating monthly reports to present stock take results, expense and feedback received from customers.
• Managing 3rd party vendors that will support in various day to day duties in the premise which includes housekeeping, catering and serving of welcome snack and drinks.

What you should have:

• Minimum 7 years of Customer Service experience.

• Strong communication and interpersonal skills to work with people at all levels and influence people from diverse cultural background.

• Experience in managing High-Net-Worth Segment is an advantage.

• Ability to operate at a strategic level as well as being comfortable with tactical delivery.

• Excellent crisis management skills and presentation skills.

• Self-starter with sense of urgency, ability to work without close supervision and positive attitude.

• Proficient in Microsoft Excel, PowerPoint and Outlook applications.

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Championing and implementing digitalization and self-help capabilities (i.e Chatbot, RPA and any future servicing portal) at customer service touch points to achieve Next Generation servicing and Leading Customer Experience.

Uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner.

Analyse data to identify trend for automation and process improvement for Operational Efficiency and Quality of Service.

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

The Wealth Managers will be responsible to drive growth in the Affluent and High Net Worth (AHNW) business through TD Sales Force. He/she will implement initiatives, sales & promotion activities, to grow the Affluent & HNW business and the number of Personal Wealth Managers for the HNW Prestige Club.

• Foster and deepen rapport with Agency and AFA Sales force to meet and exceed growth targets in terms of AHNW sales productivity and Prestige Club members.
• Engage Agency and AFA Leaders and FCSs via Districts Meeting to provide regular updates of AHNW Production progress reports and train/share knowledge on best practices on Wealth Management propositions to increase competency and awareness
• Engage Agency and AFA Leaders and FCSs to provide support on AHNW business through Case Discussions and Case Management support.
• Drive and Support Agency and AFA Leaders and FCSs on Offshore business opportunities and initiatives 
• Provide AHNW related/bespoke training and support to Agency and AFA Leaders and FCSs to uplift the competency level of individual districts.

• Identify and develop new business opportunities or leads generation ideas to create sales platforms.
• Involve and work on special initiatives to drive Company’s strategic objectives towards Digitalisation and Customer centric agency culture.
• Drive and implement Company’s AHNW initiatives for Agency and AFA including recognition events and campaigns.
• Liaise with Operational teams for AHNW new business applications.

• Work with Clusters and Districts to increase awareness of the Club and retention rate of Prestige Club members through promotion of the Club benefits and privileges.
• Design, Execute and Monitor AHNW sales related activities and campaigns to increase productivity and competency.
• Work closely with respective Location BD Team to roll out sales related activities and campaigns.
• Develop and update sales aids & marketing materials as required.
• To have basic knowledge in wealth management tools like Wills, Trusts, Financing, Family Offices, Offshore Regions sales and business proposition process, etc. to further understand the more complex needs of the AHNW client.
• Undertake any other projects assigned from time to time assigned by Company to drive growth in the AHNW business.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Come join the dynamic Enterprise Agility team at AIA Singapore as an Agile Transformation Manager. You will be responsible for driving business impact across our divisions using principles of Lean Agile.

AIA Singapore is undergoing an enterprise level transformation to create a leaner, faster and more connected organization and the Enterprise Agility team is key to enabling this transition. This role will support multiple initiatives across different teams and divisions to drive successful Agile delivery and enable the new way of working.

You would ideally have experience in either one of these domains:
o Change Management & Communications
o Software Engineering or Solution Architecture (using Agile methodology)
o Delivery Management or Project Management (using Agile delivery)
o Agile Product Management

What you will do:

• Drive and support successful business impact for strategic AIA initiatives across our divisions and teams, through impact-focused Agile delivery support, facilitation and coaching.

• Proactively help teams navigate structural, behavioural, process and delivery problems using a blend of your Lean Agile experience and domain expertise.

• Support everyone from leadership to delivery teams adopt, adapt and scale Agility as an experienced Lean-Agile transformation expert with practical and actionable guidance.

• Design, develop and deliver engaging trainings, workshops and events to both technology and business at project, team and organizational levels.

• Use data driven approach to help teams setup the right metrics to baseline, track and measure their progress for both technical and business teams.

• Lead the local Agile community to evangelize and scale Agility across the organization through enablement, trainings, awareness and promotional activities.

What you should have:

• Influencing and relationship building skills at all levels from delivery teams to senior leadership.

• Communication and presentation skills, able to articulate ideas and concepts into easy to digest information.

• Good commercial acumen, able to articulate and make decisions around business impact.

• Excellent skills in delivering training and coaching both virtually and face to face.

• Comfortable with ambiguity and able to help others navigate uncertainty.

Who you are:

• You are a self-starter, with the ability to ideate, plan, and execute Agile related initiatives to support new ways of working

• You have the battle scars of Agile Delivery or Agile Transformation from your previous experiences and can be credible when guiding or coaching others to help solve business problems.

• You have deep experience in coaching teams within a digital and innovation environment, through the adoption of agile practices and by driving or supporting agile transformation programs in large organizations.

• You are passionate about agile, innovation and change and are excited to promote and embed them across the organization.

• You are courageous and comfortable coaching and challenging teams and senior leaders.

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on. About the Role 1.Responsible on case management of all HNW (and Retail) submissions assessed by HNW New Business Department. a. Quality - 90% b. Turnaround time - 90% within 3 working days. 2. Support process improvement and transformation objectives of the department aligned to AIA Singapore's direction. WHAT YOU'LL BE DOING Responsible for smooth and prompt processing of all HNW (and Retail) submissions assessed by the HNW New Business Department. Checking of submitted documents to ensure completeness and accuracy Responsible for data entry of all UL applications received. Review pending cases and serve as the first contact between sales platform and underwriters Responsible for communicating and explaining on underwriting requirements and decision to FSC/BDMs and Partnership Distribution. Liaise with Agency and Partnership operations, Underwriters, Cashiers, FSCs, Life Operations in terms of underwriting and policy issuance matters. Responsible for issuing medical memo. Case manager to verify the request against system on: per life check, claims history, impairment code and concurrent application. Responsible for coordinating new business processes between Shared Services Office (SSO) and Underwriting and Issue (UNI) on concurrent applications, issuance of policy contract, to retrieve medical reports, arrangement of getting Attending Physician Statement. Ensure all cases have gone through compliance screening (if required) before issuance of policy To process medical reimbursements from sales channels Resolve system issues/exceptional handling and requests received from Distribution channels/IT/Product/Actuarial Assist in resolving policy contract issues on a timely basis Involve in product launches implementation process such as approving of Test plans from Business consulting team; which includes iPOS, iDES and IL system, checking of the testing results from the approved Test plan, participating in the user acceptance test and completing the assigned process according to schedule (if any) To support in ensuring all Case Management related Standard Operating Procedures are up to date. To manage changes on forms and questionnaires owned by the HNW New Business Department Support ad-hoc projects, including ePR, case360, statistics etc WHAT WE ARE LOOKING FOR Diploma or Degree in Admin, Insurance or Banking and Finance related fields 5 years or more experience in relevant role supporting HNW Proficient in MS Office suites like PowerPoint, Excel and Word Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on. About the Role A Senior Business Development Manager is responsible for executing AIA's HNW strategies and increasing AIA's HNW market share through brokers channel, driving sales and business development activities by building strong rapport and relationships with international brokers/banks, and delivering high level of quality service and support to forge strong partnership and sales growth. WHAT YOU'LL BE DOING Work closely with Head of Brokerage to develop an appropriate business plan to achieve sales target for the distribution channel. A self-starter in working to deepen relationships with partners through regular engagements and understanding their selling behavior. Keep abreast of evolving market conditions and competitions so as to develop appropriate strategies in meeting sales targets. Design and develop concepts, sales and training materials with support from Distribution and Marketing. Conduct product and concept/sales training through individual and group training sessions, seminars/webinars, workshops and meetings. Work with partners to establish performance measurements and service level commitments. Prepare for new product rollouts and ensure proper alignment with the partners' goals and objectives in order to achieve a productive partnership. Plan, design and manage expenses of sales campaigns & activities within allocated budgets. Manage partners' enquiries & case submissions and work with internal stakeholders to ensure service levels are met. Meet activity goals identified by the Head of Brokerage and Chief Partnership Distribution officer. To achieve VoNB targets for the Brokerage Channel . To ensure achievement of 100% planned activities at zero overrun. WHAT WE ARE LOOKING FOR Excellent written and communication skills. The communication network of the incumbent is expected to be approximately 10% internal with key parties being Partnership Distribution (Marketing & Middle Office); Internal Departments (eg Underwriting, Actuarial, Ops, Customer Service, Legal, Compliance) and 90% external with brokers and banks. Diploma or University Degree, preferably in Business Management / Banking & Finance. Minimum 7 years of sales or business development experience in insurance, banking or finance industry. Experience in the HNW international broker space is highly preferred. Attained CLI, ILP, HI, FNA qualifications or equivalent eg M5, M9. Strong knowledge of life insurance as a wealth planning tool and its implementation in the HNW market. Good understanding on the types of HNW life insurance products such as Universal Life, Indexed Universal Life, Variable Universal Life, HNW whole of Life & savings plans. Highly motivated and pro-active in generating productive engagement with partners so that to create sales opportunities for AIA's solutions. Experienced in case management of HNW cases. Ability to work independently and to communicate clearly and concisely. Ability to create and deliver effective presentations, seminars and workshops. Expected to maintain knowledge of existing AIA products, new or enhanced AI A products and existing AIA marketing campaigns; to be on top of competitive environment (new products/services and/or sales campaign launch). Strong selling, interpersonal and relationship cultivation skills. #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on. About the Role As part of the Sales & Marketing division of AIA Corporate Solutions for the tied agency distribution channel, this candidate would be responsible for achieving renewal growth via pro-active management of existing corporate accounts in partnership with the servicing Financial Service Consultant (FSC) Ability to achieve the renewal growth targets set for the Agency Channel and other key performance indicators as prescribed by the company; To establish and maintain a strong business relationship with AIA Financial Services Consultants (FSCs) and their Agency Leaders to conserve and grow existing accounts for corporate insurance; Pro-actively sets appointments and personally meets with the Agency Leaders/FSCS during their monthly agency meetings; Have the discipline to provide timely and accurate renewal status information and renewal growth data for the purposes of management reporting and sales forecasting is a must; Provide timely renewal terms or sales proposal for new lines of cover to FSCs for their existing accounts in accordance to the guidelines on business acceptance, risk management and underwriting profitability; Ensure timely and accurate submission of renewal employee data, including placement documentation for billing, and liaising with internal operation team to resolve servicing and operational matters; Follow up on outstanding policy premium collection promptly to ensure compliance to internal credit control; Ability to pitch and deliver corporate sales presentations jointly with FSCs, as well as able to support and jointly conduct Employee Communication Sessions to the employees of existing corporate customers with the FSC; Participates in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper; Undertake any other projects assigned from time to time such as products/services enhancements and market analysis; This position will be based at the AIA Agency Locations, namely Alexandra and Tampines Job Requirements Tertiary degree or diploma or equivalent industry qualifications; Candidates with CMFAS M5, M9, HI, BCP, PGI and ComGI certification will have an advantage Minimum 3-5 years working experience in sales and marketing in the Employee Benefits / Group Insurance; Strong knowledge of Life and Health insurance products; Proficient in Microsoft Office Software, especially in Excel and Powerpoint Highly organized and with excellent attention to detail. Able to work confidently in challenging situations. Proactive, independent and able to work with minimum supervision. Able to manage multiple tasks simultaneously under deadlines and pressure. Able to anticipate potential problems and know when to ask for help. A great communicator - via email, by phone and in-person. An excellent negotiator, and is resourceful and relentless in trying to get to a solution. Professional in appearance and demeanour, comfortable dealing with internal and external stakeholders across the enterprise Meticulous, service oriented and team player. Possess good written and oral communications skills Strong interpersonal skills & relationship-building; Meticulous, service oriented and team player. Possess good written and oral communications skills #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on. About the Role Responsible for maximising the sales of AIA products and services through a network of agents to meet individual / team quotas and AIA business objectives. Job ResponsIbilities The incumbent will be responsible for delivering agency growth along with development objectives through close partnership with Agency force. Foster and deepen rapport with agency groups assigned to meet and exceed growth targets in terms of sales productivity and manpower numbers. Identify and develop new business opportunities or leads generation ideas to create sales platforms. Involve and work on special initiatives to drive Company's strategic objectives towards Digitalisation and Customer centric agency culture. Drive and implement company initiatives for agency including agency recognition events and agency campaigns. Drive desired product mix to achieve best needs basis for customers. Work with agency groups assigned to uphold compliance and competency standards Liaise with Operational teams for new business applications. Job Requirement Degree, preferably in Business Administration or Financial Services Minimum 3 years of working experience in the Financial Services Industry Good understanding of the insurance industry and products Excellent communication and interpersonal skills Strong business acumen, adaptable and team player Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Responsible for maximising the sales of AIA products and services through a network of agents to meet individual / team quotas and AIA business objectives.

Job ResponsIbilities

The incumbent will be responsible for delivering agency growth along with development objectives through close partnership with Agency force.    

• Foster and deepen rapport with agency groups assigned to meet and exceed growth targets in terms of sales productivity and manpower numbers.

• Identify and develop new business opportunities or leads generation ideas to create sales platforms.

• Involve and work on special initiatives to drive Company’s strategic objectives towards Digitalisation and Customer centric agency culture.

• Drive and implement company initiatives for agency including agency recognition events and agency campaigns.

  Drive desired product mix to achieve best needs basis for customers.

• Work with agency groups assigned to uphold compliance and competency standards

• Liaise with Operational teams for new business applications.

Job Requirement 

• Degree, preferably in Business Administration or Financial Services 

• Minimum 3 years of working experience in the Financial Services Industry

• Good understanding of the insurance industry and products

• Excellent communication and interpersonal skills 

• Strong business acumen, adaptable and team player

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role You will be responsible for the overall Cyber Security Operations (including IAM/EDR/DLP etc.), security posture (VMS, regular IVA, EVA and WAS) and baselines governance of AIA Singapore and local/group security projects deliverables. Serve as the primary contact to any cyber security incident within the Department for AIASG and to perform vital functions in identifying, mitigating, reviewing, documenting, and reporting findings to management, run IMT meetings and evaluate potential information security risks and ensures their corresponding risk exposures are appropriately addressed such that the company's image and value are protected. Enhance our cyber security readiness for cyber security incidents and uplift our capabilities to tackle the future emerging cyber risks. WHAT YOU'LL BE DOING: This role includes responsibilities of managing 3 team members and overseeing operations, subsidiaries, assigned POA over specific matters and/or other appointments such as Data Protection Officer Maintain an oversight of all the alerts from FINTECH, MASNET, Group Cyber SOC for AIASG and provide support to incident response personnel to ensure all deliverables are met within SLAs. Maintain an oversight of related security posture and baseline and ensure related vulnerabilities are remediated timely as per established standard to minimize risk exposures. Drive local security projects and group security project facilitation. Develop and maintain local incident response playbooks and other detection/response related standard operating procedures to ensure compliant to the MAS regulations. Act for the incident response action approval chain and support any incident response obligation for third parties. Respond to computer security incidents according to established response processes, leverages subject matter expertise where established processes do not exist. Acts as a subject matter expert regarding CSIRT incident response processes from local perspective. Provides guidance to other stakeholders during the incident response process and follow & track all the remediation actions till incident closure. Chair local IMT (Incident Management Team) calls and keep senior management and stakeholder updates on the progress of cyber incident management. Identify and manage potential and actual operational issues within the incident detection/response domain and take corrective action whenever required Work as a liaison between the SOC Team, other departments, and upper management for AIASG and potentially local regulators Manage relationships with our customers' and third parties' tech incident teams and frequently interact with client management for any security incident related queries. Work closely with the Group SOC team to manage ongoing service delivery and onboarding of local process within the SOC alignment and compliant to the local regulations. Level and type of budgetary or financial control of the position, responsible for budget of Information Security and Governance unit. Other quantitative / qualitative measures, e.g. time, quality, feedback, etc., that are tied to the objective of the area of responsibilities. Downward trend in cyber security incidents and less DP incidents. Uplift Cyber Security process, controls and maturity level for Cyber Security Incident. Support for the Cyber Security score in the annual MAS CRAFT report. WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE: Bachelor's degree of computer science, computer engineering or other relevant degrees Minimum 8 years of IT experience with at least 4 years' of experience in cyber security incident handling in a regulated environment (e.g. FSI, government etc.) Strong knowledge of cybersecurity incident management covering identification, containment, response, recovery and reporting Sound knowledge of Cloud, Cyber Monitoring, Threat Hunting, and Cyber Threat Intelligence Natural ability to take the lead and drive the investigation of complex security issues, with strong analytical and problem-solving skills Self-driven professional interested in the world of cyber security Standby for the serious security incident during weekend or off-working hours if necessary Hands-on experience for the cyber security incident scenario preparation and tabletop exercise Technical understanding of enterprise network, various components and designs and strong understanding of Operating Systems, Applications, Databases in both on-prem and Cloud environment, how they are exploited and how to defend Good knowledge of conducting RCA for the incident Information Systems Security professional certifications, such as CISSP, CISA, CISM, CSSP or Cloud related. A team-player taking ownership and helping colleagues. Excellent Analytical, Coordination and Interpersonal Skills. Good communication skills and the communication network of the incumbent is expected to be internally within Technology Department (30%) and Enterprise Risk Management, Compliance, Internal Audit (15%), Business Departments (10%), Senior Management and Sub-Committees (10%),Group Technology and Group Information Security (20%) and external with Vendors and Service Providers (15%). #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.