Total 4 service operations manager job vacancies in Islandwide

We are seeking an experienced senior manager to lead our information security team, combining strong hands-on technical expertise as well as people management experience in the information security domain. They will lead a team to design and/or review application security including but not limited to penetration test, source code review, Cloud Security and various inter-connected application and infrastructures, especially in the area of authentication, authorization, information protection, and cryptographic controls for both on-premise and cloud environment. The role also has supervision of the AIA-SG IAM and Threat Intelligence Manager and their team.

This role is responsible for providing leadership in application security review for the strategic digital solutions across technology to ensure secure solutions for business growth. The person should have solid written and verbal communication skills.

WHAT YOU’LL BE DOING:

VAPT

Manage the AIA-SG Vulnerability Assessment and Penetration Testing team responsible for delivering the following services to AIA-SG, including Security Architecture:

Application Security

• Design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Manage external third-party for application penetration testing engagements.

Infrastructure Security

• Manage end-to-end infrastructure security activities, such as vulnerability management, servers’ security monitoring & hardening, infrastructure as a code, etc.
• Design and/or review infrastructure security architecture proposal for various security-driven initiatives for on-premise and cloud environment.

Cloud Security

• Manage compliancy level of AIA SG cloud security assets based on ongoing regular scanning according to the defined threshold.
• Evaluate the security aspect of new cloud-based solutions proposed by application development team, infrastructure team, or business users.
• Manage various cloud security BAU activities, such as assets provisioning, deprovisioning, hardening, etc.

Penetration Testing

• Manage end-to-end application security activities, including application penetration testing, authentication / authorization design / review, and DevSecOps design & roll out.
• Manage Third Party relationships with industry vendors who undertake security assessment services.
• Oversight of annual Pen testing schedule.

Information Security Architecture

• Lead a team to design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Design and/or review authentication and authorization flow of the applications, whether it is aligned with security best practices and organization's IT security technology policy & procedure in terms of the strength of access controls, session management, cache management, cookie management, token management, cryptographic algorithm, and information/data protection.
• Assess the security aspect of new proposed application tools / platforms from application team, and relevance/consequences to existing security architecture.
• Work closely with application development and infrastructure team to proactively stay on top of latest secure application design to deliver thorough security recommendation aligned with organization's IT security technology policy & procedure.

Identity and Access Management

• Supervise the AIA-SG IAM Manager and their team performing IAM Governance functions for the Business Unit.

Cyber Security & Security Incident Handling

• Work with Security Operation Centre (SOC) Team to ensure secure protection of AIA SG environment.
• Deploy new cyber security initiatives and roll out the platform together with SOC Team.
• Point of contact for security incident handling and investigation, starting from incident is identified, handled, and resolved.

Security Advisory

• Provide feasible security recommendations or guidance based on queries / changes initiated by application development team, infrastructure team, or business users.
• Facilitate challenging security conversations and provide acceptable solutions where IT standards are contradicting with business demands to achieve acceptable business solutions without sacrificing security and compliance aspects.

Managerial Responsibilities

• Lead promotion of activities to increase information security within your teams to embed and continuously improve adherence to good practice.
• Drive a continues Learning and Development program for staff training. (with inhouse and external training programs).

WHAT WE ARE LOOKING FOR:

• University degree in one of the following or related disciplines (Computer Science, Computer Engineering, Information Security, Information Systems).
• Minimum 15 years of experiences of information security domain, especially in Application Security, Infrastructure Security and Cloud Security.
• Preferable to have application development or infrastructure operation background with hands-on experiences of designing and/or reviewing application security or infrastructure security.
• Hands-on information security experience in the Multiple Cloud Environment (SaaS, PaaS and IaaS) and Cyber Incident management.
• Certifications related to security architecture or Cloud Security is preferable, such as CCSP, Azure DevOps certification, Azure Solutions Architect certification, etc.
• Preferably a holder of one or more of the following information security and audit qualifications: CISSP, CISA, CRISC, CCSP.
• Good knowledge of latest security technologies and cyber landscape in a highly regulated industry.
• Good interpersonal and communication skill.
• Strong leadership with a high integrity, proactive mindset, and strong ownership.
• Working experiences in insurance / banking / IT industry is preferred.
• Leading DevSecOps tool experience such as Snyk, Veracode, SonarQube
• Infrastructure Security: Windows, Linux, AS400.
• Application framework and Security: NodeJS, ReactJS, .NET
• Security Advisory and Assessment.
• Security Incident Management.
• CI/CD pipelines: Azure DevOps, Bamboo, Jenkins, GitHub, Bitbucket.

As part of the Sales & Marketing division of AIA Corporate Solutions for the tied agency distribution channel, this candidate would be responsible for achieving renewal growth via pro-active management of existing corporate accounts in partnership with the servicing Financial Service Consultant (FSC).

Responsibilities

• Ability to achieve the renewal growth targets set for the Agency Channel and other key performance indicators as prescribed by the company;
• To build and maintain a strong business relationship with AIA Financial Services Consultants (FSCs) and their Agency Leaders to conserve and grow existing accounts for corporate insurance;
• Pro-actively sets appointments and personally meets with the Agency Leaders/FSCS during their monthly agency meetings;
• Have the discipline to provide timely and accurate renewal status information and renewal growth data for the purposes of management reporting and sales forecasting is a must;
• Provide timely renewal terms or sales proposal for new lines of cover to FSCs for their existing accounts in accordance to the guidelines on business acceptance, risk management and underwriting profitability;
• Ensure timely and accurate submission of renewal employee data, including placement documentation for billing, and liaising with internal operation team to resolve servicing and operational matters;
• Follow up on outstanding policy premium collection promptly to ensure compliance to internal credit control;
• Ability to pitch and deliver corporate sales presentations jointly with FSCs, as well as able to support and jointly conduct Employee Communication Sessions to the employees of existing corporate customers with the FSC;
• Participates in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper;
• Undertake any other projects assigned from time to time such as products/services enhancements and market analysis;
• Collaborate with stakeholders to leverage corporate accounts for increasing individual life sales;
• This position will be based at the AIA Agency Locations, namely Alexandra and Tampines

Job Requirements

• Tertiary degree or diploma or equivalent industry qualifications;
• Candidates with CMFAS M5, M9, HI, BCP, PGI and ComGI certification will have an advantage
• Minimum 3-5 years working experience in sales and marketing in the Employee Benefits / Group Insurance;
• Strong knowledge of Life and Health insurance products;
• Proficient in Microsoft Office Software, especially in Excel and Powerpoint
• Highly organized and with excellent attention to detail.
• Able to work confidently in challenging situations.
• Proactive, independent and able to work with minimum supervision.
• Able to manage multiple tasks simultaneously under deadlines and pressure.
• Able to anticipate potential problems and know when to ask for help.
• A great communicator - via email, by phone and in-person.
• An excellent negotiator, and is resourceful and relentless in trying to get to a solution.
• Meticulous, service oriented and good teammate.
• Possess good written and oral communications skills
• Strong interpersonal skills & relationship-building

Working closely with the Group Internal Audit team, the manager will provide value-adding independent audit services to the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to manage risk and to provide reasonable assurance that the system of internal controls, as designed, is achieving its objectives.

We are looking for an experienced Internal Audit Manager who is able to liaise with AIA key parties such as the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to lead audit projects seamlessly

Responsibilities:

• Plan, lead/support and implement audits within the organization in accordance with the annual audit plan approved by the Group and Local Audit Committee. Ensure that the working papers, draft audit reports and other deliverables meet internal standards and assignments are completed within budgeted time.
• Communicate the results of audits and other assignments via written reports and oral presentations, and provide professional advice and insights in order to enable informed management decisions.
• Build relationship with senior leaders and work with them to contribute and address issues on risk exposures and controls.
• Liaise with external auditors and regulatory inspectors on audit related matters.
• Whenever required and at Group Internal Audit’s request, to undertake audit assignments outside Singapore and also special investigation projects.

Requirements:

• Minimum Bachelor degree in Accounting or Commerce
• Qualified accountant: CA, CPA or equivalent
• Minimum seven years of internal/external audit experience in the insurance, financial or a related industry with supervisory working experience
• Superior knowledge of audit methodologies and audit-related application
• Strong understanding / experience in the insurance industry
• Hands on experience in audit planning and control requirements
• Proven governance and control philosophy
• Hands on experience in data analytics tools, scripting as well as all data analysis and visualisation functions would be an advantage.
• Ability to connect with all levels of management, local and Group, and external parties as appropriate.
• Strong leadership, project management and organisation skills.
• Excellent analytical, written/verbal communication, presentation, interpersonal, and relationship building skills.
• Solid problem solving skills, ability to analyse complex data, identify core issues, investigate, evaluate and reach appropriate conclusions.
• Ability to work under pressure and meet milestones within time, cost and quality constraints.
• Works well in a team environment

In this role, you will be responsible for supporting the execution and implementation of the system enhancements in Life Operations.

What you will do:

• Actively involved in delivery and implementation of strategic initiatives and BAU enhancements of digital platforms requested by the business partners.
• Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.
• Drive requirement workshops to gather requirements, identify business needs, define project/ enhancement scope. Ensure the business requirements are comprehensive and they meet the business needs in taking consideration of future and changing business needs.
• Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.
• Ensure business requirements are clearly articulate, translated and documented for efficient delivery.
• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
• Conduct/review UAT and responsible for UAT sign off.
• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
• Provide guidance to Analyst and Support Specialist.
• Prepare/Review training materials.
• Actively seek continuous improvements in area of expertise and continue to be relevant to the business.

What you will need:

• Diploma or Degree Holder in Business IT, Computer Science or a related discipline
• Experience in requirements gathering and managing delivery of life/health insurance systems and integrations
• Hands-on experience as a business analyst with 3- 5 years working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
• Meticulous and able to manage priorities to meet deadlines
• Strong analytical and effective problem-solving skills
• Integral Life (Life 400/ Asia AS400) background is preferred
• Experience in digital products or services (mobile or web)
• Experience in Agile and waterfall project methodology
• Experience in UAT. Follow through the defects resolution and ensure all defects are resolved.
• Good verbal and written communication skills and good interpersonal skills
• Ability to work in fast paced, challenging environment while attending to multiple projects
• Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision
• Positive attitude and willingness to share and learn
• A great teammate