Total 16 job vacancies by AIA Singapore Private Limited

In this role, you will uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner. You will also develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

Responsiblities:

• Handle end-to-end process of complaints escalated by both internal and external parties with adherence to service delivery standards.
• Able to conduct and conclude investigation with the relevant departments and communicate investigation findings and outcome to complainants
• Effectively manage interactions with demanding or difficult complainants.
• Handle face-to-face meetings, phone calls, and written communications regarding complaints
• Collaborate effectively with colleagues from other departments who support the investigation and service recovery processes.
• Identify key issues in the complaints received and provide feedback to the concerned departments and/or management for review and improvement.
• Represent the Company in managing the full process of customer disputes through mediation and adjudication at the Financial Industry Disputes Resolution Centre Ltd (FIDReC) and other external escalation channels.
• Submit complaints management related reports on a timely basis
• Support and attend to policy renewal and billing related enquiries from intermediaries and corporate clients. .
• Suggest and provide process improvement in alignment with organization’s Technology, Digital and Analytic (TDA) direction.
• Manage internal and external audits on complaints data and implement proposed improvements if any.
• To undertake ad-hoc tasks and projects assigned by Head, Customer Experience

Minimum Job Requirements:

• Bachelor’s degree holder
• Minimum of 5 years of experience in Customer and Complaint Management, preferably with knowledge in insurance and employee benefits (Group Insurance)
• Exceptional follow-up skills, prioritization, multitasking, organized and time management capabilities
• Ability to thrive in a fast-paced environment and meet tight deadlines
• Result-oriented personality
• Strong interpersonal and communication skills
• Proven ability to work effectively as part of a team

WHAT WE OFFER:

• A base salary with attractive commission structure to award good performers
• Permanent role with attractive employee benefits
• A Dynamic & Inclusive Team Culture

WHAT YOU’LL BE DOING

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understanding the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Obtained a minimum of 'O' Level or higher.
• Possess 1 to 3 year of prior Call Centre and/or Telemarketing/Telesales experience within Financial Industry
• Good interpersonal and communication skills

WE ARE LOOKING FOR

A team member who will perform new business underwriting assessment for High Net Worth (HNW) cases and non-HNW cases within assigned authority, achieving underwriting KPIs through active case management and support daily operational tasks. Scope includes Life, HSG, Accident & Health and Personal Lines.

WHAT YOU'LL BE DOING

• Underwrite large sum assured applications (formal and preliminary) and communicate decision to intermediaries within agree TAT with competitive underwriting decision and minimal requirement(s) calling. This will include negotiating with reinsurers for terms favorable to placing the business.
• Ensure cases are underwritten within the agreed TAT.
• Reviewing complex appeal cases and coaching junior underwriters to underwrite large sum assured cases.
• Liaison with reinsurers on referral cases that are beyond local authority.
• Resolving enquiries and issues with channel management is also part of the responsibility of this role.
• Actively handling own cases appeal with team lead and postpone and decline cases by directly communicating to agent or BDM on the rationale and any other option that can be explored.
• Review and identify area of process improvement or operational efficiency within New Business department. Also, to support Section Head to drive changes in process improvement and operational efficiency.
• Involved in Quality Assurance review (audit of cases) where applicable.
• Involved in Product and Campaign launches where applicable.
• Instill a higher risk awareness culture and collaborate with second liner on roles and support needed.
• Provide underwriting-related support to business development projects when needed.
• Perform data or trend analysis when needed.

WHAT WE ARE LOOKING FOR

You should be able to adapt to dynamic environments and manage multiple stakeholders. You also have:

• A Bachelor's Degree in a relevant field.
• At least 10 years underwriting experience in either direct insurers or reinsurers.
• Good customer service and communication skills.

WHAT WE OFFER:

• A base salary with attractive commission structure to award good performers
• Permanent role with attractive employee benefits
• A Dynamic & Inclusive Team Culture

WHAT YOU’LL BE DOING

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understanding the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Obtained a minimum of 'O' Level or higher.
• Possess 1 year of prior Call Centre and/or Telemarketing/Telesales experience within Financial Industry
• Good interpersonal and communication skills

We are seeking an experienced senior manager to lead our information security team, combining strong hands-on technical expertise as well as people management experience in the information security domain. They will lead a team to design and/or review application security including but not limited to penetration test, source code review, Cloud Security and various inter-connected application and infrastructures, especially in the area of authentication, authorization, information protection, and cryptographic controls for both on-premise and cloud environment. The role also has supervision of the AIA-SG IAM and Threat Intelligence Manager and their team.

This role is responsible for providing leadership in application security review for the strategic digital solutions across technology to ensure secure solutions for business growth. The person should have solid written and verbal communication skills.

WHAT YOU’LL BE DOING:

VAPT

Manage the AIA-SG Vulnerability Assessment and Penetration Testing team responsible for delivering the following services to AIA-SG, including Security Architecture:

Application Security

• Design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Manage external third-party for application penetration testing engagements.

Infrastructure Security

• Manage end-to-end infrastructure security activities, such as vulnerability management, servers’ security monitoring & hardening, infrastructure as a code, etc.
• Design and/or review infrastructure security architecture proposal for various security-driven initiatives for on-premise and cloud environment.

Cloud Security

• Manage compliancy level of AIA SG cloud security assets based on ongoing regular scanning according to the defined threshold.
• Evaluate the security aspect of new cloud-based solutions proposed by application development team, infrastructure team, or business users.
• Manage various cloud security BAU activities, such as assets provisioning, deprovisioning, hardening, etc.

Penetration Testing

• Manage end-to-end application security activities, including application penetration testing, authentication / authorization design / review, and DevSecOps design & roll out.
• Manage Third Party relationships with industry vendors who undertake security assessment services.
• Oversight of annual Pen testing schedule.

Information Security Architecture

• Lead a team to design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Design and/or review authentication and authorization flow of the applications, whether it is aligned with security best practices and organization's IT security technology policy & procedure in terms of the strength of access controls, session management, cache management, cookie management, token management, cryptographic algorithm, and information/data protection.
• Assess the security aspect of new proposed application tools / platforms from application team, and relevance/consequences to existing security architecture.
• Work closely with application development and infrastructure team to proactively stay on top of latest secure application design to deliver thorough security recommendation aligned with organization's IT security technology policy & procedure.

Identity and Access Management

• Supervise the AIA-SG IAM Manager and their team performing IAM Governance functions for the Business Unit.

Cyber Security & Security Incident Handling

• Work with Security Operation Centre (SOC) Team to ensure secure protection of AIA SG environment.
• Deploy new cyber security initiatives and roll out the platform together with SOC Team.
• Point of contact for security incident handling and investigation, starting from incident is identified, handled, and resolved.

Security Advisory

• Provide feasible security recommendations or guidance based on queries / changes initiated by application development team, infrastructure team, or business users.
• Facilitate challenging security conversations and provide acceptable solutions where IT standards are contradicting with business demands to achieve acceptable business solutions without sacrificing security and compliance aspects.

Managerial Responsibilities

• Lead promotion of activities to increase information security within your teams to embed and continuously improve adherence to good practice.
• Drive a continues Learning and Development program for staff training. (with inhouse and external training programs).

WHAT WE ARE LOOKING FOR:

• University degree in one of the following or related disciplines (Computer Science, Computer Engineering, Information Security, Information Systems).
• Minimum 15 years of experiences of information security domain, especially in Application Security, Infrastructure Security and Cloud Security.
• Preferable to have application development or infrastructure operation background with hands-on experiences of designing and/or reviewing application security or infrastructure security.
• Hands-on information security experience in the Multiple Cloud Environment (SaaS, PaaS and IaaS) and Cyber Incident management.
• Certifications related to security architecture or Cloud Security is preferable, such as CCSP, Azure DevOps certification, Azure Solutions Architect certification, etc.
• Preferably a holder of one or more of the following information security and audit qualifications: CISSP, CISA, CRISC, CCSP.
• Good knowledge of latest security technologies and cyber landscape in a highly regulated industry.
• Good interpersonal and communication skill.
• Strong leadership with a high integrity, proactive mindset, and strong ownership.
• Working experiences in insurance / banking / IT industry is preferred.
• Leading DevSecOps tool experience such as Snyk, Veracode, SonarQube
• Infrastructure Security: Windows, Linux, AS400.
• Application framework and Security: NodeJS, ReactJS, .NET
• Security Advisory and Assessment.
• Security Incident Management.
• CI/CD pipelines: Azure DevOps, Bamboo, Jenkins, GitHub, Bitbucket.

We are seeking an experienced senior manager to lead our information security team, combining strong hands-on technical expertise as well as people management experience in the information security domain. They will lead a team to design and/or review application security including but not limited to penetration test, source code review, Cloud Security and various inter-connected application and infrastructures, especially in the area of authentication, authorization, information protection, and cryptographic controls for both on-premise and cloud environment. The role also has supervision of the AIA-SG IAM and Threat Intelligence Manager and their team.

This role is responsible for providing leadership in application security review for the strategic digital solutions across technology to ensure secure solutions for business growth. The person should have solid written and verbal communication skills.

WHAT YOU’LL BE DOING:

VAPT

Manage the AIA-SG Vulnerability Assessment and Penetration Testing team responsible for delivering the following services to AIA-SG, including Security Architecture:

Application Security

• Design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Manage external third-party for application penetration testing engagements.

Infrastructure Security

• Manage end-to-end infrastructure security activities, such as vulnerability management, servers’ security monitoring & hardening, infrastructure as a code, etc.
• Design and/or review infrastructure security architecture proposal for various security-driven initiatives for on-premise and cloud environment.

Cloud Security

• Manage compliancy level of AIA SG cloud security assets based on ongoing regular scanning according to the defined threshold.
• Evaluate the security aspect of new cloud-based solutions proposed by application development team, infrastructure team, or business users.
• Manage various cloud security BAU activities, such as assets provisioning, deprovisioning, hardening, etc.

Penetration Testing

• Manage end-to-end application security activities, including application penetration testing, authentication / authorization design / review, and DevSecOps design & roll out.
• Manage Third Party relationships with industry vendors who undertake security assessment services.
• Oversight of annual Pen testing schedule.

Information Security Architecture

• Lead a team to design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Design and/or review authentication and authorization flow of the applications, whether it is aligned with security best practices and organization's IT security technology policy & procedure in terms of the strength of access controls, session management, cache management, cookie management, token management, cryptographic algorithm, and information/data protection.
• Assess the security aspect of new proposed application tools / platforms from application team, and relevance/consequences to existing security architecture.
• Work closely with application development and infrastructure team to proactively stay on top of latest secure application design to deliver thorough security recommendation aligned with organization's IT security technology policy & procedure.

Identity and Access Management

• Supervise the AIA-SG IAM Manager and their team performing IAM Governance functions for the Business Unit.

Cyber Security & Security Incident Handling

• Work with Security Operation Centre (SOC) Team to ensure secure protection of AIA SG environment.
• Deploy new cyber security initiatives and roll out the platform together with SOC Team.
• Point of contact for security incident handling and investigation, starting from incident is identified, handled, and resolved.

Security Advisory

• Provide feasible security recommendations or guidance based on queries / changes initiated by application development team, infrastructure team, or business users.
• Facilitate challenging security conversations and provide acceptable solutions where IT standards are contradicting with business demands to achieve acceptable business solutions without sacrificing security and compliance aspects.

Managerial Responsibilities

• Lead promotion of activities to increase information security within your teams to embed and continuously improve adherence to good practice.
• Drive a continues Learning and Development program for staff training. (with inhouse and external training programs).

WHAT WE ARE LOOKING FOR:

• University degree in one of the following or related disciplines (Computer Science, Computer Engineering, Information Security, Information Systems).
• Minimum 15 years of experiences of information security domain, especially in Application Security, Infrastructure Security and Cloud Security.
• Preferable to have application development or infrastructure operation background with hands-on experiences of designing and/or reviewing application security or infrastructure security.
• Hands-on information security experience in the Multiple Cloud Environment (SaaS, PaaS and IaaS) and Cyber Incident management.
• Certifications related to security architecture or Cloud Security is preferable, such as CCSP, Azure DevOps certification, Azure Solutions Architect certification, etc.
• Preferably a holder of one or more of the following information security and audit qualifications: CISSP, CISA, CRISC, CCSP.
• Good knowledge of latest security technologies and cyber landscape in a highly regulated industry.
• Good interpersonal and communication skill.
• Strong leadership with a high integrity, proactive mindset, and strong ownership.
• Working experiences in insurance / banking / IT industry is preferred.
• Leading DevSecOps tool experience such as Snyk, Veracode, SonarQube
• Infrastructure Security: Windows, Linux, AS400.
• Application framework and Security: NodeJS, ReactJS, .NET
• Security Advisory and Assessment.
• Security Incident Management.
• CI/CD pipelines: Azure DevOps, Bamboo, Jenkins, GitHub, Bitbucket.

The Data Governance Specialist will be leading the approach, design, and execution of Data Governance initiatives of AIA Singapore.

In this role, you will participate in the planning, estimation of varied tasks associated with a well-rounded Data Governance framework. In this role, you will work closely with Technology on solutioning, architecture, feasibility, tool evaluation and project management for supporting Data Governance.

You will also be responsible for providing timely updates along with any associated issues and risks.

Responsibilties:

• Drive the overall Data Governance Framework setup and execution across AIA.
• Define, obtain endorsement, and maintain key Data Governance documents and areas including, but not limited to: target operating model, roles & responsibilities, policies, standards and processes.
• Execution of Data Quality assessment for key systems and critical data elements.
• Implementation of Data Governance tools like metadata management, reference data management, master data management and data quality.
• Facilitate the resolution of data quality and governance issues on a day-to-day basis.
• Chair and run the periodic Data Governance Working Group meeting.
• Collaborate with Data, Analytics and BI colleagues to deliver on your objectives and openly share knowledge within the organization.
• Build and maintain strong effective relationships with key internal and external parties to ensure that your data platform solutions meet expectations
• Assess and understand the business requirements through liaison with the business, Business Analysts and Project Managers.
• Pursue personal development of skills and knowledge for the effective performance of the role.
• Other tasks or responsibilities assigned from time to time by management.

Requirement:

• Bachelor ’s degree and above in Analytics, Information Systems Management, Computer Science or related fields.
• 3-4 years experience in data governance and data quality related projects.
• Hands-on experience on related tools namely IDQ, AXON, EDC, Data360. Also working experience in SQL, Alteryx Tableau or BI Tool
• Good knowledge of the overall Information Management framework, including operating model, data governance, data management, data security, data quality and data architecture.
• Good understanding of metadata management, reference data management, master data management, and data quality.
• Day to day execution experience of implementing data governance framework.
• Experience of transforming an organization to be more data focused.

As part of the Sales & Marketing division of AIA Corporate Solutions for the tied agency distribution channel, this candidate would be responsible for achieving renewal growth via pro-active management of existing corporate accounts in partnership with the servicing Financial Service Consultant (FSC).

Responsibilities

• Ability to achieve the renewal growth targets set for the Agency Channel and other key performance indicators as prescribed by the company;
• To build and maintain a strong business relationship with AIA Financial Services Consultants (FSCs) and their Agency Leaders to conserve and grow existing accounts for corporate insurance;
• Pro-actively sets appointments and personally meets with the Agency Leaders/FSCS during their monthly agency meetings;
• Have the discipline to provide timely and accurate renewal status information and renewal growth data for the purposes of management reporting and sales forecasting is a must;
• Provide timely renewal terms or sales proposal for new lines of cover to FSCs for their existing accounts in accordance to the guidelines on business acceptance, risk management and underwriting profitability;
• Ensure timely and accurate submission of renewal employee data, including placement documentation for billing, and liaising with internal operation team to resolve servicing and operational matters;
• Follow up on outstanding policy premium collection promptly to ensure compliance to internal credit control;
• Ability to pitch and deliver corporate sales presentations jointly with FSCs, as well as able to support and jointly conduct Employee Communication Sessions to the employees of existing corporate customers with the FSC;
• Participates in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper;
• Undertake any other projects assigned from time to time such as products/services enhancements and market analysis;
• Collaborate with stakeholders to leverage corporate accounts for increasing individual life sales;
• This position will be based at the AIA Agency Locations, namely Alexandra and Tampines

Job Requirements

• Tertiary degree or diploma or equivalent industry qualifications;
• Candidates with CMFAS M5, M9, HI, BCP, PGI and ComGI certification will have an advantage
• Minimum 3-5 years working experience in sales and marketing in the Employee Benefits / Group Insurance;
• Strong knowledge of Life and Health insurance products;
• Proficient in Microsoft Office Software, especially in Excel and Powerpoint
• Highly organized and with excellent attention to detail.
• Able to work confidently in challenging situations.
• Proactive, independent and able to work with minimum supervision.
• Able to manage multiple tasks simultaneously under deadlines and pressure.
• Able to anticipate potential problems and know when to ask for help.
• A great communicator - via email, by phone and in-person.
• An excellent negotiator, and is resourceful and relentless in trying to get to a solution.
• Meticulous, service oriented and good teammate.
• Possess good written and oral communications skills
• Strong interpersonal skills & relationship-building

Working closely with the Group Internal Audit team, the manager will provide value-adding independent audit services to the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to manage risk and to provide reasonable assurance that the system of internal controls, as designed, is achieving its objectives.

We are looking for an experienced Internal Audit Manager who is able to liaise with AIA key parties such as the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to lead audit projects seamlessly

Responsibilities:

• Plan, lead/support and implement audits within the organization in accordance with the annual audit plan approved by the Group and Local Audit Committee. Ensure that the working papers, draft audit reports and other deliverables meet internal standards and assignments are completed within budgeted time.
• Communicate the results of audits and other assignments via written reports and oral presentations, and provide professional advice and insights in order to enable informed management decisions.
• Build relationship with senior leaders and work with them to contribute and address issues on risk exposures and controls.
• Liaise with external auditors and regulatory inspectors on audit related matters.
• Whenever required and at Group Internal Audit’s request, to undertake audit assignments outside Singapore and also special investigation projects.

Requirements:

• Minimum Bachelor degree in Accounting or Commerce
• Qualified accountant: CA, CPA or equivalent
• Minimum seven years of internal/external audit experience in the insurance, financial or a related industry with supervisory working experience
• Superior knowledge of audit methodologies and audit-related application
• Strong understanding / experience in the insurance industry
• Hands on experience in audit planning and control requirements
• Proven governance and control philosophy
• Hands on experience in data analytics tools, scripting as well as all data analysis and visualisation functions would be an advantage.
• Ability to connect with all levels of management, local and Group, and external parties as appropriate.
• Strong leadership, project management and organisation skills.
• Excellent analytical, written/verbal communication, presentation, interpersonal, and relationship building skills.
• Solid problem solving skills, ability to analyse complex data, identify core issues, investigate, evaluate and reach appropriate conclusions.
• Ability to work under pressure and meet milestones within time, cost and quality constraints.
• Works well in a team environment

As a part of the AIA Corporate Solutions Division, the Analyst/ Specialist will report in to the Manager of Sales & Marketing (LIG) and be involved in the creation of worksite/virtual customer events/digital marketing campaigns for AIA Tied Distribution channel to cross-sell Life Insurance to existing insured members of corporate insurance base. This role will also manage an independent group of health and wellness vendors under AIA Flagship employee engagement program “AIA Workplace Wellbeing” to ensure its viability and relevance to the Employee Benefits market.

In summary, the candidate will be responsible to develop, monitor and implement growth strategies for Life in Group business to achieve exponential growth.

Key Responsibilities

• Work with multiple parties including Customer & Digital Marketing, Agency Management, Technology, including Group Agency and Group Corporate Solutions offices to drive Life in Group opportunities for the AIA Tied Distribution channel.
• Create new and multiple (onsite and digital) access strategies for AIA Consultants to engage the employees and dependant of AIA Corporate Customers for cross-sell opportunities of Life insurance
• Develop targeted digital marketing campaigns in collaboration with Customer & Digital Marketing to define briefs, communications plan, deliverables, and creative strategy, consider all key strategic inputs to deliver activation and testing plan, so as to achieve higher LIG penetration for AIA Corporate Accounts
• Work with internal parties (Operations, Underwriting, Claims, Middle Office etc) to identify corporate accounts with significant number of employees from various distribution channel to develop campaigns/initiatives to gain access to the customer base.
• Manage the compilation and dissemination of regular reports, providing actionable insights and communicate opportunities for LIG adoption, such as weekly monitoring of LIG events created, conversion of business, value of new business generated etc.
• Influence the life product mix sold by agents at onsite/webinars events by working with Marketing to develop sales materials and collaborate with Agency Management to develop sales incentives.
• Work with AIA Premier Academy to develop best practise training program in Life in Group.
• Collaborate with Agency Management at working level with the Cluster Senior Directors of Agencies and BDMs to communicate and promote new LIG initiatives across the AIA Tied Distribution

Job Requirements

• Forward thinking with a proven track record of successfully bringing next generation products, services and technologies to market and while establishing/maintaining strong relationships by building consensus with peers/partners within and outside the organization.
• Entrepreneurial, proactive, independent and able to work with minimum supervision.
• Highly organized and with excellent attention to detail; ability to assist in management reporting and project management is crucial.
• Ability to work confidently in challenging situations.
• Able to handle multiple tasks simultaneously under deadlines and pressure.
• Able to anticipate potential problems and know when to ask for help.
• A great communicator - via email, by phone and in-person.
• An excellent negotiator and is resourceful and relentless in trying to get to a solution.
• Meticulous, service oriented and great teammate.
• Possess good written and oral communications skills with
  Strong interpersonal skills & relationship-building.

Qualifications Required

• Tertiary degree in any field;
• Minimum two (2) years working experience in the financial industry running marketing campaigns; exposure to the employee benefits/ workplace wellness sector will be advantageous.
• Expertise in 2 or more of the following areas: Digital Marketing, Brands Marketing, Partners Marketing, Marketing Strategy, CRM, Marketing Research, Analytics Data-driven approach to marketing.
• Strong knowledge of Life and Health insurance products; candidates would need to possess CMFAS M5, M9, HI, BCP, PGI and ComGI certification to be conversant in this role;
• Proficient in Microsoft Office Software, especially in Excel and Powerpoint
  

We are seeking an experienced senior manager to lead our information security team, combining strong hands-on technical expertise as well as people management experience in the information security domain. They will lead a team to design and/or review application security including but not limited to penetration test, source code review, Cloud Security and various inter-connected application and infrastructures, especially in the area of authentication, authorization, information protection, and cryptographic controls for both on-premise and cloud environment. The role also has supervision of the AIA-SG IAM and Threat Intelligence Manager and their team.

This role is responsible for providing leadership in application security review for the strategic digital solutions across technology to ensure secure solutions for business growth. The person should have solid written and verbal communication skills.

WHAT YOU’LL BE DOING:

VAPT

Manage the AIA-SG Vulnerability Assessment and Penetration Testing team responsible for delivering the following services to AIA-SG, including Security Architecture:

Application Security

• Design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Manage external third-party for application penetration testing engagements.

Infrastructure Security

• Manage end-to-end infrastructure security activities, such as vulnerability management, servers’ security monitoring & hardening, infrastructure as a code, etc.
• Design and/or review infrastructure security architecture proposal for various security-driven initiatives for on-premise and cloud environment.

Cloud Security

• Manage compliancy level of AIA SG cloud security assets based on ongoing regular scanning according to the defined threshold.
• Evaluate the security aspect of new cloud-based solutions proposed by application development team, infrastructure team, or business users.
• Manage various cloud security BAU activities, such as assets provisioning, deprovisioning, hardening, etc.

Penetration Testing

• Manage end-to-end application security activities, including application penetration testing, authentication / authorization design / review, and DevSecOps design & roll out.
• Manage Third Party relationships with industry vendors who undertake security assessment services.
• Oversight of annual Pen testing schedule.

Information Security Architecture

• Lead a team to design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Design and/or review authentication and authorization flow of the applications, whether it is aligned with security best practices and organization's IT security technology policy & procedure in terms of the strength of access controls, session management, cache management, cookie management, token management, cryptographic algorithm, and information/data protection.
• Assess the security aspect of new proposed application tools / platforms from application team, and relevance/consequences to existing security architecture.
• Work closely with application development and infrastructure team to proactively stay on top of latest secure application design to deliver thorough security recommendation aligned with organization's IT security technology policy & procedure.

Identity and Access Management

• Supervise the AIA-SG IAM Manager and their team performing IAM Governance functions for the Business Unit.

Cyber Security & Security Incident Handling

• Work with Security Operation Centre (SOC) Team to ensure secure protection of AIA SG environment.
• Deploy new cyber security initiatives and roll out the platform together with SOC Team.
• Point of contact for security incident handling and investigation, starting from incident is identified, handled, and resolved.

Security Advisory

• Provide feasible security recommendations or guidance based on queries / changes initiated by application development team, infrastructure team, or business users.
• Facilitate challenging security conversations and provide acceptable solutions where IT standards are contradicting with business demands to achieve acceptable business solutions without sacrificing security and compliance aspects.

Managerial Responsibilities

• Lead promotion of activities to increase information security within your teams to embed and continuously improve adherence to good practice.
• Drive a continues Learning and Development program for staff training. (with inhouse and external training programs).

WHAT WE ARE LOOKING FOR:

• University degree in one of the following or related disciplines (Computer Science, Computer Engineering, Information Security, Information Systems).
• Minimum 15 years of experiences of information security domain, especially in Application Security, Infrastructure Security and Cloud Security.
• Preferable to have application development or infrastructure operation background with hands-on experiences of designing and/or reviewing application security or infrastructure security.
• Hands-on information security experience in the Multiple Cloud Environment (SaaS, PaaS and IaaS) and Cyber Incident management.
• Certifications related to security architecture or Cloud Security is preferable, such as CCSP, Azure DevOps certification, Azure Solutions Architect certification, etc.
• Preferably a holder of one or more of the following information security and audit qualifications: CISSP, CISA, CRISC, CCSP.
• Good knowledge of latest security technologies and cyber landscape in a highly regulated industry.
• Good interpersonal and communication skill.
• Strong leadership with a high integrity, proactive mindset, and strong ownership.
• Working experiences in insurance / banking / IT industry is preferred.
• Leading DevSecOps tool experience such as Snyk, Veracode, SonarQube
• Infrastructure Security: Windows, Linux, AS400.
• Application framework and Security: NodeJS, ReactJS, .NET
• Security Advisory and Assessment.
• Security Incident Management.
• CI/CD pipelines: Azure DevOps, Bamboo, Jenkins, GitHub, Bitbucket.

AIA is offering this role with full-time employment benefits as compared to typical self-employment scheme of financial advisors. Instead of commission-based income, candidates will earn a base salary and quarterly performance-based bonuses (upon approval of RNF), as well as Central Provident Fund contributions, annual leave and medical benefits. Individuals will be provided supervision by an agency leader.

Financial Associate Consultants will be put on a 12-month training programme to learn about the life insurance industry, as well as job-specific skills. Eligible individuals would be placed on WSG’s Career Conversion Programme.

To be eligible, you should possess either:

• a degree,
• a diploma awarded by a polytechnic in Singapore,
• full certificate in GCE ‘A’ Level,
• an International Baccalaureate Diploma qualification.

Responsibilities:

• Design, develop, and implement advanced generative models using cutting-edge AI technologies.
• Develop and maintain machine learning and deep learning models.
• Collaborate with data scientists and engineers to design and implement machine learning pipelines using MLOps practice for Data Preparation, Model Training/Re-Training, Deployment, Inference and Monitoring.
• Develop and Deploy scalable REST APIs to expose ML models to various business applications for online inference.
• Develop and implement Data Pipelines for curation of structured/un-structured and semi-structured data for Feature Engineering, Model Training and Batch / Online Inference.
• Conduct research and development activities to improve the performance and efficiency of generative models.
• Collaborate with cross-functional teams to integrate AI / ML models into our products and services.
• Develop and maintain technical documentation related to AI / ML projects and initiatives.
• Provide technical leadership and mentorship to team members.
• Participate in stakeholder discussions to understand the business needs and map into AI roadmap.
• Participate in code reviews to ensure the quality and performance of the AI models.

Requirements:

• 7+ years of experience in Machine Learning / Data Science Role.
• Bachelor or Master degree in computer science, Artificial Intelligence, Machine Learning, or a related field.
• Strong knowledge of machine learning, deep learning, and generative models.
• Experience in training and fine-tuning GenAI models.
• Proven experience in machine learning operations (MLOps).
• Proficiency in programming languages such as Python, Java, or C++.
• Familiarity with cloud platforms like AWS, Google Cloud, or Azure.
• Strong knowledge of Databricks.
• Strong knowledge of PySpark & SQL.
• Strong experience in Python web framework like Flask, Django, FastAPI.

WHAT WE OFFER:

• A base salary with attractive commission structure to award good performers
• Permanent role with attractive employee benefits
• A Dynamic & Inclusive Team Culture

WHAT YOU’LL BE DOING

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understanding the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Obtained a minimum of 'O' Level or higher.
• Possess 1 year of prior Call Centre and/or Telemarketing/Telesales experience within Financial Industry
• Good interpersonal and communication skills

In this role, you will be responsible for supporting the execution and implementation of the system enhancements in Life Operations.

What you will do:

• Actively involved in delivery and implementation of strategic initiatives and BAU enhancements of digital platforms requested by the business partners.
• Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.
• Drive requirement workshops to gather requirements, identify business needs, define project/ enhancement scope. Ensure the business requirements are comprehensive and they meet the business needs in taking consideration of future and changing business needs.
• Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.
• Ensure business requirements are clearly articulate, translated and documented for efficient delivery.
• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
• Conduct/review UAT and responsible for UAT sign off.
• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
• Provide guidance to Analyst and Support Specialist.
• Prepare/Review training materials.
• Actively seek continuous improvements in area of expertise and continue to be relevant to the business.

What you will need:

• Diploma or Degree Holder in Business IT, Computer Science or a related discipline
• Experience in requirements gathering and managing delivery of life/health insurance systems and integrations
• Hands-on experience as a business analyst with 3- 5 years working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
• Meticulous and able to manage priorities to meet deadlines
• Strong analytical and effective problem-solving skills
• Integral Life (Life 400/ Asia AS400) background is preferred
• Experience in digital products or services (mobile or web)
• Experience in Agile and waterfall project methodology
• Experience in UAT. Follow through the defects resolution and ensure all defects are resolved.
• Good verbal and written communication skills and good interpersonal skills
• Ability to work in fast paced, challenging environment while attending to multiple projects
• Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision
• Positive attitude and willingness to share and learn
• A great teammate

In this role, you will uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner. You will also develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

What you will do:

• Handle end-to-end process of complaints escalated by internal and external parties within the service delivery standards.
• Able to conduct and conclude investigation with the relevant departments and communicate investigation findings and outcome to complainant
• Able to manage demanding/difficult complainants
• Handle face-to-face meetings, telephone contacts and written communications with complaints
• Effective liaison with colleagues from other departments that support investigation and service recovery process
• Identify critical issues of the complaints received and provide feedback to the department concerned and/or management for review and improvement
• Support in representing the Company to handle end-to-end process of customers’ dispute through mediation and adjudication at Financial Industry Disputes Resolution Centre Ltd (FIDReC)
• Submit complaints management related reports on a timely basis
• Attend to enquiries/feedback received at the various customer service touch points.
• Provide and suggest process improvement in alignment to organization Technology, Digital and Analytic (TDA) direction.
• Handle internal and external audits on complaints data and work on proposed improvement if any.
• To undertake ad-hoc tasks and projects assigned by Head, Customer Experience

What you will need:

• Degree holder, with a minimum of 5 years Customer Management preferably with insurance/employee benefits knowledge.
• Possess excellent capabilities in following up, prioritization and multitasking
• Able to work in fast-paced environment and work within tight timelines
• Result oriented personality is essential
• Good interpersonal and communication skills
• Good teammate