Total 5 technical support engineer job vacancies in no 3 changi business park crescent changi business park singapore

Job Description & Requirements

We are seeking a versatile and experienced Cybersecurity Engineer to join our dynamic team. This role blends technical expertise, problem-solving, and client engagement to design and implement robust cybersecurity solutions. The ideal candidate is someone who thrives in a collaborative environment, handling both solution design and technical deployment while adapting based on project needs

Key Responsibilities:

• Solution Design & Technical Consultation:Collaborate with internal teams and clients to understand security requirements.
  Design and architect tailored cybersecurity solutions that integrate with customer environments.
  Engage in technical discussions, demos, and workshops to address customer challenges and showcase the value of proposed solutions.
• Technical Implementation & Integration:Lead the configuration, integration, and deployment of cybersecurity solutions, ensuring seamless implementation with customer systems.
  Customize solutions as required to meet specific client needs.
  Troubleshoot and resolve technical challenges during deployment to ensure smooth transitions.
• Project Management & Customer Engagement:Serve as a key technical advisor from design through delivery, ensuring client requirements are met and expectations are managed.
  Provide post-implementation support and training, empowering clients to manage and maintain the deployed solutions.
  Collaborate with project managers to ensure projects are delivered on time and aligned with client goals.
• Continuous Improvement:Stay updated on the latest security trends, technologies, and best practices.
  Provide feedback to improve internal processes and service offerings.

Core Qualifications:

• Bachelor’s degree / Diploma in Computer Science, Information Security, or a related field.
• Minimum of 3 years of hands-on experience in cybersecurity, including solution design and technical implementation.
• Strong understanding of security technologies, including firewalls, SIEM, endpoint security, and encryption.
• Experience with cloud services (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Familiarity with cybersecurity frameworks such as NIST, ISO 27001, or CIS Controls.
• Excellent communication and interpersonal skills, capable of engaging with both technical and non-technical stakeholders.
• Proven ability to deliver tailored cybersecurity solutions in medium to large environments.

Bonus Skills & Experience (Not Required, but a Plus):

• Experience with scripting or automation tools (e.g., Python, PowerShell).
• Hands-on experience with cybersecurity frameworks (e.g., NIST, ISO 27001).
• Relevant certifications (e.g., CISSP, CEH, CompTIA Security+) are an advantage

We would like to look for engineers with 3 to 5 years relevant experiences in Support or Post sales delivery that is exploring support and post sales delivery role.

Another range of candidates we are looking at is with the similar experiences and exploring pre-sales career while getting experience in post sales delivery role if they do not have existing product or relevant technology experience

Responsibilities

• Responsible for all Engineering activities for Cyber Security products (Such as SASE, WAF, endpoint security, DNS Security, DLP, NDR, etc..) * more product skill will be given preference.

• Involve in Large-scale (Local & Regional) Project.

• Provide technical solution initiative, PoC, implementation services including proposal, design, testing, deployment & documentation.

• Provide technical support in ensuring customer satisfaction.

• Analyse and clarify customer queries through troubleshooting and researching existing knowledgebase articles/known issues.

• Be on routine standby to support 24×7 maintenance support calls.

• Requires the ability to communicate issues clearly and concisely.

• Excellent written and verbal communication skills are a necessary part of the job.

• Actively participate in team and departmental meetings by providing feedback on the current day to day activity and recommendations for improvement.

Requirements

• Min Diploma or Bachelor’s degree in Cyber Security, Computer Science, Computer Engineering or related field

• At least 1-3 years of experience supporting systems security and network security related solutions (i.e. Web Proxy or Next Generation Firewall). Particularly in the areas of administration of such solutions.

• Able to perform endpoint & network troubleshooting to isolate the cause of the issue

• Equip with knowledge & experience on Cloud Based Solution.

• Past experience on Cyber Security Products & Cyber Security Knowledge are added advantages

• Able to work independently as well as in a team environment

• Willing to work hard and have passion to learn about new technologies

Job Description

• Oversee day-to-day PKI operations, including the issuance, renewal, and revocation of digital certificates.
• Manage certificate lifecycle in both enterprise and cloud environments.
• Monitor and maintain certificate authorities (CA) and related infrastructure, ensuring high availability and security.
• Implement best practices for secure key management, including key rotation, backup, and recovery processes.
• Support cryptographic hardware devices, such as HSMs (Hardware Security Modules), ensuring proper configuration and compliance.
• Identify and resolve issues related to PKI infrastructure, certificates, and cryptographic hardware.
• Provide Level 1/2 support for PKI-related incidents and requests.
• Document troubleshooting steps and resolutions to improve future responses.
• Ensure PKI operations align with industry standards and regulatory requirements.
• Conduct regular audits of PKI systems and assist with compliance reporting.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

• Minimum of 3 years in IT with a focus on systems administration, networking, or cybersecurity.
• At least 2 years of hands-on experience with PKI or certificate operations
• Strong understanding of PKI concepts, protocols (e.g., TLS/SSL, x.509), and standards (e.g., FIPS, NIST).
• Familiarity with certificate management tools and software.
• Experience with scripting languages (e.g., PowerShell, Python) is a plus.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills to interact with technical and non-technical stakeholders.

Role Overview:

We are seeking an experienced Privileged Access Management (PAM) Engineer to join our operations team. The ideal candidate will be responsible for managing, supporting, and optimizing our PAM infrastructure, ensuring secure, compliant, and efficient privileged access across our organization. This role will involve monitoring, troubleshooting, and improving PAM systems, as well as collaborating with other security and IT teams to enhance overall security posture.

Key Responsibilities:

• PAM Administration:Manage, support, and optimize PAM systems, including account provisioning, de-provisioning, and regular maintenance tasks.
  Daily health check, and fulfil service request, change request
  Respond to and resolve PAM-related incidents, ensuring rapid troubleshooting and root-cause analysis
  Act as the point of contact for PAM-related queries, providing assistance to users on access issues and supporting them in the use of PAM solutions.
  Regularly monitor privileged access activities, generate audit reports, and address any suspicious activities. Ensure compliance with regulatory requirements
  Coordinate and implement system upgrades, patches, and enhancements to maintain system security and functionality
  Enforce privileged access policies, manage user roles, and implement least privilege principles
  Maintain accurate and up-to-date documentation for PAM processes, configurations, and troubleshooting guides
  

Core Qualifications:

• Bachelor’s degree / Diploma in Computer Science, Information Security, or a related field.
• Minimum of 3 years of working experience and at least 2 focused on Privileged Access Management.
• Strong knowledge of PAM tools (e.g., CyberArk, BeyondTrust, Thycotic/Delinea, or similar) and security protocols such as MFA, RADIUS, LDAP, SAML, and Kerberos.

Skill

• Proficient in troubleshooting and configuring PAM solutions
• Familiarity with privileged account lifecycle management and least privilege principles
• Knowledge of security best practices, especially in managing privileged access
• Basic scripting skills (e.g., PowerShell, Python) for automation

Role Overview:

We are seeking an experienced Senior Privileged Access Management (PAM) Technical Lead to drive the operation and management of PAM solutions across our organization. This individual will lead initiatives to secure privileged access for critical systems, work closely with cross-functional teams, and ensure that PAM aligns with our company’s security and compliance requirements. The ideal candidate is a hands-on technical expert with extensive knowledge of PAM tools and technologies, coupled with a strong understanding of identity and access management best practices.

Key Responsibilities:

• Lead and Manage overall PAM Solutions:Drive and manage the PAM operation, configuration, and optimization of Privileged Access Management solution to secure privileged accounts, ensuring they meet security, compliance and operational requirements.
  Design and architect tailored cybersecurity solutions that integrate with customer environments.
  Engage in technical discussions, demos, and workshops to address customer challenges and showcase the value of proposed solutions.
  
• Technical Expertise and Strategy:Provide technical guidance and strategic direction for the PAM program, collaborating with various IT teams to enhance access control.
  
• Policy and Standards Development:Define and enforce PAM policies, standards, and best practices for privileged accounts across various platforms and applications.
  
• Incident Response and Auditing:Act as escalation point for PAM related incidents and collaborate with internal teams to improve response capabilities.
  Front auditors and support on the collection of evidence and artifact and providing remediation for its findings.
  
• Training and mentorship:Provide training, guidance and mentorship to junior PAM team members and for other stakeholders.
  

Core Qualifications:

• Bachelor’s degree / Diploma in Computer Science, Information Security, or a related field.
• Minimum of 5 years of working experience and at least 3 focused on Privileged Access Management.
• Strong expertise in PAM tools, and solutions such as CyberArk, BeyondTrust, Delinea.
• In-depth understanding of identity and access management (IAM) principals.
• Proficiency in implementing security control like MFA, password vaulting and session monitoring.
• Knowledge of scripting and automation (eg. Powershell, python) to streamline PAM processes.

Bonus Skills & Experience (Not Required, but a Plus):

• Hands-on experience with cybersecurity frameworks (e.g., NIST, ISO 27001).
• Relevant certifications (e.g., CISSP, CEH, CompTIA Security+) are an advantage