Total 2 service operations manager job vacancies in PAS-North East Community Development Council

About the role

The Legal division is made up of team members from Legal, Corporate Security, Compliance, Risk Management & Insurance, Privacy and Corporate Secretarial (“Legal”). The Group General Counsel (“GGC”) is the Head of Legal numbering more than 50 employees comprising legal counsels and respective teams based in Singapore and globally.

Reporting into the Group General Counsel, the duties include supporting the legal department technological tools including its Teams instances, litigation reporting tool (“Mitigate”), contractual risk management tool (“sAIgon”), corporate secretarial administrative support including management of Viewpoint.

Key responsibilities

Legal Department Operations Administrator

• Assist the Group General Counsel and Group Company Secretary and full legal team by managing team technology implementation.
• Administer and maintain databases of legal documents
• Office management support work include document management and procurement follow up with vendors.
• To maintain records and files (online and hard copy filing systems) in a systematic manner for easy access and retrieval using technology management
• To support and drive assignments / initiatives / projects related to compliance or legal matters as and when required.
• Assist GGC’s executive assistant in arranging meetings, seminars, trainings and events in support of technology initiatives.
• Assist with the preparation and formatting of presentations, reports, and communications materials.
• Support on legal and compliance reporting and documentation for the team.
• Liaise with other company departments, overseas counterparts, and external parties where necessary
• Ensure corporate messages are reiterated within the legal team
• Maintain and update Legal Department Teams instances and ensure efficient utilization and training of legal team.
• Maintain Mitigate and ensure efficient utilization by legal team including training.
• Maintain sAIgon and ensure efficient utilization by legal team including training.

Corporate Secretarial

• Prepare and coordinate with corporate secretarial team on documents for signing in original and despatch which includes ensuring that documents are in order and signers’ availability, or via electronic signing eg via DocuSign and collation of signed documents for statutory and other records
• Manage notarization and legalization requirements for corporate documentation including to communicate with the notary and courier despatch to arrange documents in good order for use in various countries
• Arrange translation and other administrative requirements upon team request
• Support accurate filing of physical corporate statutory records as applicable and accurate upload of statutory records with clear naming convention to corporate secretarial records online library
• Assist corporate secretarial team to update corporate information in software database and retrieval of corporate information or reports upon request from the corporate secretarial team or Legal team members
• Provide strong administrative support to Group Company Secretary including to communicate with the corporate secretarial team to provide organisation changes updates to circulate quarterly organisation charts and to draft customised chart extracts and related documents, entities’ list of addresses and all assigned jobs
• Support administration of Corp pass authorisation system to manage digital service access of employees for various functions to perform corporate transactions for Singapore companies. [there are more than 200 government digital services available at current time]
• Assist with basic provision of corporate information to Legal team to meet their requirements
• Assist on corporate secretarial actions for projects such as printing and binding of project bibles and upload to corporate secretarial records online library

About you

• Minimum 3 years relevant working experience with prior project management skills
• Good administrative and organizational skills
• Collaborative, proactive and resourceful
• Demonstrates the ability to multi-task and problem-solving skills
• Possess strong interpersonal and communication skills

A. Overall Purpose Of The Job

As a key member of the Global HCMS project team, the project manager will support the ongoing HCMS activities, and actively manage new projects and initiatives for MyHR and other Group HR projects/initiatives. The role will be primarily focused on:

• Manage MyHR projects, Payroll projects and other new initiatives driven by Group HR (new projects as well as continuous improvements/enhancements).
• Draw project plans, manage deliverables and timelines within budget.
• Change management and training.
• Ensure that IT Project Management & Demand methodology is followed.
• Transition the implemented solution to respective business owners.

B. Key Responsibilities

Project Management

· Plan, manage, and execute priority projects and initiatives on SuccessFactors roadmap and Payroll Program meeting the agreed business requirements and realizes benefits within agreed scope, time, cost, and quality.

· Regular monitoring and reporting to management and stakeholders on the project statuses and project health, and flag early on any issues/risks related to people, process, financials which can impact the progress and deliverables.

· Facilitate and run project discovery sessions with business to understand the requirements and liaise with the vendor to realize those.

· Conduct regular project meetings, follow-ups, and provide management updates to all levels on the agreed schedules Applied change management process in the project.

· Adhere to all project governance methodology principles (Demand management, Data Privacy and Information Security, ongoing portfolio governance)

Business Processes & Requirements

· Map the business requirements to the solution and work with the vendor team to ensure that the requirements are clearly captured and understood.

· Conduct business impact assessments to identify the how changes from the “as-is” processes to the “to-be” processes will impact the organization and its functions.

· Document business requirements as directed, ensuring traceability back to the source.

Risks & Issues Management

· Ensure all the project risks are within the desired levels and the risks are managed according to the group’s risks management framework

· Manage the identification, monitoring, reporting, and escalations of issues/risks associated with the project delivery, including challenging the project/business stakeholders as required to enable the achievement of project deliverables and benefits.

· Document business requirements as directed, ensuring traceability back to the source.

Organization Change Management

· Engage with business stakeholders, project/technology sponsors, and delivery teams to come with the change management plan, and ensure engagement throughout the project lifecycle.

· Take responsibility of design, creation, packaging of the user training modules and manage delivery of training to variety of audience globally using a range of instructional techniques.

· Create business readiness plan, taking into consideration IT deployment, data migration, business enablement (via training/engagement) and any other business activities required to integrate the new solution into the “business as usual” environment.

· Monitor and report of the progress of business readiness targets, business engagement activities, training design and deployment etc.

C. Job Profile

Required Skills and Knowledge

· Experience in managing large-scale regional or global projects/programsKnowledge in using project management tools, Microsoft Teams

Required Competencies

· Fast learner and agile

· Focused and hard-working

· Global focus

· Meticulous and attentive to detail

• Structured, organised, and task oriented
• Proactive in support
• Comfortable working in multi-cultural and dynamic environment
• Good communication skill
• Vendor management

Required Work Experience

• 3-6 years of experiences in full cycle implementation.
• Experience in working in complex, multinational organizations.

Required Qualifications

• Business, IT, Project Management tertiary qualifications.
• Project Management certification is preferred.