Total 156 job vacancies by Aia Singapore Private Limited

Bridge the gap between data and customer engagement by integrating insights from all touchpoint’s interactions. Develop strategies and recommendations through insightful data analytics for improvement of process and for better projection to drive business performance.

Responsibilities:

• Analysis of servicing touchpoints interactions and service requests from various source systems to identify trends, patterns, meaningful insights and findings that would help improve performance.
• Use of data analysis to accurately forecast volume and identify resource requirement, optimizing workforce management strategies.
• Employ data storytelling to weave business performance narratives and work with key business owners to identify opportunities or close gaps
• Validate the data points in the data warehouse in ensuring data integrity.
• Develop, automate and streamline management reporting to monitor key business metrics
• Handle ad hoc requests, discern trends and business needs, and recommend sustainable solutions.
• Provide guidance to junior staff.

Requirements:

• University Degree with at least 8 years of experience in FI or insurance industry, managing inhouse / outsourced contact centre is preferred.
• Determined, resourceful and results oriented individual with proven track record in driving and achieving results.
• Strong Excel and Powerpoint skills having the ability to communicate strong business story-telling skills
• Analytical skills; Able to collect, organize, analyse, and interpret large datasets.
• Interpersonal skills: Energetic and enthusiastic, able to engage and collaborate with all stakeholders / employees in the company.
• Enjoys working in a dynamic and fast paced environment.

In this role, you will uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner. You will also develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

Responsiblities:

• Handle end-to-end process of complaints escalated by both internal and external parties with adherence to service delivery standards.
• Able to conduct and conclude investigation with the relevant departments and communicate investigation findings and outcome to complainants
• Effectively manage interactions with demanding or difficult complainants.
• Handle face-to-face meetings, phone calls, and written communications regarding complaints
• Collaborate effectively with colleagues from other departments who support the investigation and service recovery processes.
• Identify key issues in the complaints received and provide feedback to the concerned departments and/or management for review and improvement.
• Represent the Company in managing the full process of customer disputes through mediation and adjudication at the Financial Industry Disputes Resolution Centre Ltd (FIDReC) and other external escalation channels.
• Submit complaints management related reports on a timely basis
• Support and attend to policy renewal and billing related enquiries from intermediaries and corporate clients. .
• Suggest and provide process improvement in alignment with organization’s Technology, Digital and Analytic (TDA) direction.
• Manage internal and external audits on complaints data and implement proposed improvements if any.
• To undertake ad-hoc tasks and projects assigned by Head, Customer Experience

Minimum Job Requirements:

• Bachelor’s degree holder
• Minimum of 5 years of experience in Customer and Complaint Management, preferably with knowledge in insurance and employee benefits (Group Insurance)
• Exceptional follow-up skills, prioritization, multitasking, organized and time management capabilities
• Ability to thrive in a fast-paced environment and meet tight deadlines
• Result-oriented personality
• Strong interpersonal and communication skills
• Proven ability to work effectively as part of a team

Job Description

Primarily responsible for business development which includes achieving his/her location’s
Key Result Areas (KRAs) as determined by Agency Management

· Responsible for overseeing the success of his/her location’s sales activities and
managing the overall production numbers together with his/her SDOA.

· Strategic and Operational Alignment. Roll out strategic plans of company to agency
force and align agency leader’s goals and expectations accordingly. To minimize the
gap between management and agency force.

· Driving the company’s key initiatives and growth by working together with the SDOA
to strategize and plan for location sales activities and programs

· Develop positive business relationships with relationship with assigned agency
groups and internal stakeholders.

· Liaise with Operational teams for underwriting, after sales supports.

Job Requirements

· Education – Degree Holder Experience

· Preferably with at least 3 years working experience in relevant industry.

· Sales experiences in insurance/investment sales is preferred

· Certifications/licenses – CMFAS M5, M9, M9A, HI Special skills preferred

· Microsoft Office, particularly in Excel, Word & PowerPoint

· Excellent communication and interpersonal skills with the ability to multi-task

· Sharp business acumen, adaptable and team player

REGULATORY COMPLIANCE

i) Provide ongoing compliance advisory and support to business functions on various business initiatives, in order to ensure that the business is compliant with existing and new regulations.

ii) Conduct gap assessments on new regulatory developments, liaise with the various business functions to ensure new regulatory requirements are properly implemented, identified gaps are closely monitored to ensure adherence to regulatory requirements.

iii) Ensure regulatory compliance registers are kept up to date and timely certified by Senior Management, regulatory obligations are effectively embedded into business, monitor and ensure proper remediation of any lapses noted.

REGULATORY LIAISON:

i) Liaise with key regulators and industry associations to ensure that their requests and queries are promptly addressed. Facilitate engagement sessions with key regulators to ensure AIAS’ relationship with key regulators are well managed.

ii) Review and provide adequate challenge to the business functions on responses to regulators to ensure the Company’s responses are accurate, consistent and of good quality.

iii) Assist in reporting requirements to regulators, Group, Board of Directors, senior management, and other stakeholders as required.

OTHER RESPONSIBILITIES:

· Provide necessary mentoring and coaching to upskill fellow team members.

Financial Measures

1) To prevent fines and penalties imposed by regulators for non-compliance of regulations

Non-Financial Measures

1. Implement regulatory requirements at local level by effectively communicating requirements to relevant departments/staff, identifying gaps, implement action plan to mitigate gaps and provide the necessary training.

2. Provides prompt compliance advice when handling queries.

3. Complete gap assessments with business functions within stipulated timeline. Ensure new requirements are properly and timely implemented by business.

4. Timely reporting to regulatory /statutory bodies. Prompt escalation of issues or potential delays to management.

5. All other responsibilities and duties assigned by manager are completed within stipulated deadlines.

COMMUNICATION REQUIREMENTS:

INTERNAL

· Regular engagement with relevant stakeholders regarding compliance-related issues/concerns/matters/queries.

· Periodic reporting (if required) and handling requests from Group.

· Engagement with Senior Management on important regulatory issues.

EXTERNAL

MAS, LIA, GIA, CPFB

REQUIREMENTS:

• Bachelor Degree (or degree equivalent) with emphasis on accountancy, business/ business administration/ business management/business studies, insurance or law.
• At least 6 years’ relevant experience, preferably in the financial services industry, focusing on market conduct regulatory compliance for retail customers and liaison with MAS.
• LOMA, CMFAS papers will be an added advantage.

SKILLS:

• Team player
• Good understanding of the Financial Advisers Act 2001 and its subsidiary legislations, guidelines and relevant industry association’s memos and the application to retail business.
• Liaison, relationship building and communication skills e.g. mediation.
• Building trust and credibility with Key Regulators by responding in an accurate, timely and concise manner.
• Project management
• Presentation skills

Job Responsibilities

• To ensure operational effectiveness and efficiency within reconciliation and to alert management to any control weakness and appropriate actions required on a timely basis.
• To understand and review existing end-to-end operational processes to identify inefficiencies and possible improvements & liaise with various internal and external parties to implement.
• To assist the manager in proper documentation of key processes, workflows and controls in reconciliation.
• To assist in design, preparation and automation of management and analysis reports
• To be SME for reconciliation system and particularly to ensure transactions are uploaded into systems timely and completely.
• To assist in performing reconciliation of various balance sheet accounts. Ensure all reconciling items are properly explained, followed-up and closed within reasonable timeline.
• To ensure all transaction are properly accounted for in timely manner as well as ensuring all reconciling items are properly explained, follow-up and closed within reasonable timeline.
• To participate in ad-hoc projects and tasks as and when assigned.

Requirements

• Minimum 2 years of finance operations within the financial industry
• Possess a Bachelor Degree in Accountancy or Finance

WHAT WE OFFER:

• A base salary with attractive commission structure to award good performers
• Permanent role with attractive employee benefits
• A Dynamic & Inclusive Team Culture

WHAT YOU’LL BE DOING

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understanding the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Obtained a minimum of 'O' Level or higher.
• Possess 1 to 3 year of prior Call Centre and/or Telemarketing/Telesales experience within Financial Industry
• Good interpersonal and communication skills

Roles and Responsibilities:

• Work closely with the distribution channels and other support units to coordinate the EDD case management and ensure relevant supporting documents or alternatives evidence as obtained are acceptable within the internal framework requirements.

• For analyst that support the onboarding of the high net worth (“HNW”) and offshore business segments, to work closely with the AML Consultant and act as the SME in managing the end-to-end support for the NB onboarding. This will include conducting the relevant EDD review, SOF and SOW corroborations in line with the regulatory requirements and internal SOP.

• Managing and review the alerts resolutions arising from name screening / transaction monitoring / customer risk scoring systems and liaise with other functional units (e.g. Life Operations) for necessary investigation and follow-up actions. This include prepare the required EDD review accordingly and seek senior management approval.

• Conduct investigation into suspicious activities and prepare suspicious transaction report for timely filing to STRO.

• Assist in the annual HRC periodic review and trigger event reviews (such as but not limited to absolute assignment, policy loan application, 3rd party payor review) in accordance with the applicable AML/CFT policies / guidelines / SOPs.

• Maintain accurate regular review, risk assessment, trigger event review and enhanced due diligence records.

• Assist with the implementation of automated AML systems in regard to UAT, data gathering where required.

• Assist in preparation of the AML/CTF related management reports.

• Carry out other ad-hoc tasks or projects as assigned.

• Exercise diligence in delivering quality work and strong commitment to agreed timeline.

Requirements:

➢ Bachelor’s Degree and a relevant industry qualification in AML/CFT e.g. ICA, ACAMS.

➢ 2 to 5 years of experience in a financial crime compliance role within the insurance industry

➢ Strong knowledge of the applicable regulations and guidelines on AML/CFT e.g. MAS Notice 314, TSOFA

➢ Sound understanding of insurance operations and the financial crime risks and controls relating to AML and Sanctions.

➢ Appreciation of the changing trends and typologies relating to AML/CFT.

➢ Ability to multi-task and take on high volume of workload with aggressive timelines.

➢ Attention to details in investigation of alerts and reviewing customers’ profiles.

➢ Intermediate knowledge of Excel i.e. formula, macro, VBA is a plus.

➢ Familiar with AS400 system and Nice Actimize platform

WE ARE LOOKING FOR

A team member who will perform new business underwriting assessment for High Net Worth (HNW) cases and non-HNW cases within assigned authority, achieving underwriting KPIs through active case management and support daily operational tasks. Scope includes Life, HSG, Accident & Health and Personal Lines.

WHAT YOU'LL BE DOING

• Underwrite large sum assured applications (formal and preliminary) and communicate decision to intermediaries within agree TAT with competitive underwriting decision and minimal requirement(s) calling. This will include negotiating with reinsurers for terms favorable to placing the business.
• Ensure cases are underwritten within the agreed TAT.
• Reviewing complex appeal cases and coaching junior underwriters to underwrite large sum assured cases.
• Liaison with reinsurers on referral cases that are beyond local authority.
• Resolving enquiries and issues with channel management is also part of the responsibility of this role.
• Actively handling own cases appeal with team lead and postpone and decline cases by directly communicating to agent or BDM on the rationale and any other option that can be explored.
• Review and identify area of process improvement or operational efficiency within New Business department. Also, to support Section Head to drive changes in process improvement and operational efficiency.
• Involved in Quality Assurance review (audit of cases) where applicable.
• Involved in Product and Campaign launches where applicable.
• Instill a higher risk awareness culture and collaborate with second liner on roles and support needed.
• Provide underwriting-related support to business development projects when needed.
• Perform data or trend analysis when needed.

WHAT WE ARE LOOKING FOR

You should be able to adapt to dynamic environments and manage multiple stakeholders. You also have:

• A Bachelor's Degree in a relevant field.
• At least 10 years underwriting experience in either direct insurers or reinsurers.
• Good customer service and communication skills.

Job Responsibilities:

· Transform the BU Investment (Asset Owner) sub-function for AIAS to enable the next generation analytics and solutioning through implementing new analytics modules, measuring, monitoring and reporting in the new investment system.

· Design the internal analytics and monitoring reporting from Asset Owner perspective to enable strategic discussions to enhance competitiveness of our insurance product as well as new product development.

· Support the company wide strategic asset allocation and tactical asset allocation process to optimize investment outcome and enhance asset and lability management

· Lead the implementation of investment analytics/monitoring and reporting system in AIA Singapore

· Act as the subject matter expert of investment performance analysis and portfolio analytics to support management reporting and performance attribution

· Co-lead the annual strategic planning exercise for assets and investment division for the planned period

· Drive better investment performances through regular and frequent discussions and reviews with external fund managers including AIAIM, focusing to ensure investment requirements are met and risk-adjusted investment returns are optimized

· Enhance the management information reporting to all committees such as Investment Committee (IC), EXCO, Product committee, as well as AIA SG Board meeting based on the information provided by external asset managers and Group Centres of Excellence.

· Set mandates and benchmarks for all the Company’s Investment portfolios and monitor execution of all mandates to ensure adherences to all MAS as well as internal limits and investment requirements

· Provide analytics of investment solutions to enhance risk adjusted returns and optimize asset and liability positions to support insurance product development

· Facilitate investment governance and control including monitoring SAA/TAA, investment risk limits, investment/portfolio mandate monitoring and all internal control assessment

· Facilitate monthly investment sign-off to support month-end closing and regular regulatory filing to external parties and regulators

· Responsible for portfolio analytics to support performance measurement and review against benchmarks, investment solutioning and investment analysis.

· Perform gap / impact analysis relating to AIA Investment Governance Framework updates and regulatory notices to ensure the Company’s smooth transition to the new requirements

· Work with Group Investment Middle Office/Legal & Governance to enhance and improve the investment system infrastructure to enable more comprehensive analysis.

· Share the responsibility of ensuring the adherence to AIA Investment Governance Framework, while strengthening the control environment (as 1st Line of defense) and to facilitate the governance, risk and compliance culture, together with 2nd and 3rd Line of defense at AIA Singapore

Requirements:

· At least a bachelor's degree in business administration, finance, financial engineering, data analytics, statistics, math, economics or actuarial science. Masters degrees and/or additional professional qualifications such as CFA preferred.

· Collaborative, communicative, and strong team player is a must.

· Passion of the investment and capital market area is a must

· Minimum of 10 years of relevant experience in the Investment or Insurance industry. Additional investment performance reporting / risk analysis experience will be an advantage

· Knowledge on regulatory and economic capital metrics, investment management

· Strong critical thinking and analytical skills; accuracy and detail orientated; excellent communication skills; able to articulate and verbalise thoughts, ideas and reasoning

· Familiar with Aladdin, Bloomberg PORT/AIM and MS office application.

· Highly self-motivated with ability to multi-task.

The position is responsible for supporting the Business Underwriting and Portfolio team in Corporate Solutions division. Responsibilities include pricing for group insurance policies, product development, portfolio management and benefit advisory to clients and intermediaries to support the divisions overall business strategic and financial goals.

The role holder will liaise with internal stakeholders including Senior Management, Finance, Actuarial and Group Office. External stakeholders include intermediaries, reinsurers, industry associations and regulators.

Responsibilities:

Pricing and Product Development

• Determine pricing for employee benefits insurance products in accordance with the company’s underwriting standards, with the objective to minimize excess risks and maximize profits and retention. This includes regular review and monitoring to ensure portfolio profitability remains in line with best estimate assumptions.
• Developing new products and enhancements to existing products in line with company’s product standards. This includes refreshing pricing assumptions, pricing tools and conducting regular experience analysis.

Management Reporting

• Ensure timely and accurate submission of management reports. This includes internal reports for decision making by local and group management, and regulatory and industry reports submitted to MAS / LIA.
• Perform analysis on financial indicators and performance metrics and provide inputs for business and strategy planning

Tableau Dashboards

• Develop and maintain Tableau dashboards that provide quality management information to support business monitoring, decision-making and business strategy

Reinsurance Management and Administration

• Ensure timely and accurate submission of reports for reinsurance and pool administration, including preparing regulatory and industry reports to internal and external stakeholders
• Assist in the review, negotiation, and analysis of reinsurance treaties
• Support the review of treaty documentation and ensure adherence to Group guideline

Requirements:

• Education – Bachelor’s degree in Actuarial Studies / Business or Data Analytics / Mathematics & Statistics
• Experience – 2 to 7 years of working experience in Actuarial / Group Insurance (Employee Benefits) / Data analytics / Management reporting / Other business support functions involved in working with large and complex datasets
• Certifications – Professional actuarial qualification from a recognized international actuarial body with good progress towards qualification.
• Proficient with Microsoft Office (Word, Excel, Powerpoint, Access)
• Proficient with SQL and at least one programming language
• Experience with BI tools, e.g. Tableau, Quickview, Power BI, etc.
• Meticulous and detail-oriented
• Strong analytical and problem-solving skills
• Able to work both independently and within a team
• Able to effectively manage multiple projects and priorities within tight timelines

Roles and Responsibilities:

· Contribute actively and drive key enterprise strategic projects by leading certain strategic initiatives and ensuring that the overall project objectives are met.

· Support the review of special strategic projects or opportunities that arise, e.g. including but not limited to, strategic partnerships, or other inorganic growth strategy.

· Monitor the progress of the key strategic initiatives as part of the regular updates provided to EXCO.

· Support the strategic planning process, lead collaboration with various divisions to ensure quality and timeliness of their submissions, including preparation of materials to facilitate reviews by senior management team and enable clear communication of the Strategic Plan.

· Work closely with various divisions, and support the senior management on the necessary business performance analysis to enable meaningful discussion and formulation of strategic initiatives by EXCO.

· Keep abreast of key market trends, risks and opportunities.

· Perform in-depth competitor analysis, industry benchmarking and research for timely periodic communication to EXCO and Group

· Support the preparation of communication materials on the business performance highlights for the company that will be used for various purposes, such as results announcement, staff and agency events.

Financial and Non-Financial Measures:

Financial

· Company VONB, OPAT

Non-Financial

· Timeliness of completion of deliverables

· Effective stakeholder management

· Process improvements

· Effective problem solving through self and/or with teams

Communication Requirements

· Communication requirements will span 1 to 1 and one to many, and all levels within the organisation including the EXCO

· Internal Colleagues

· External Stakeholders/Vendors

Minimum Job Requirements:

· Degree in Finance or Actuarial or other related professional qualification

· Minimum 10 years of financial management / strategic planning experience and a proven successful track record, ideally in a high growth business environment

· Possess an in-depth understanding of the financial field, demonstrated experience in budget and profitability management

· Strong understanding of insurance business management, ideally in the management of non-financial functions such as product development, operations or distribution

· Able to work independently and in a team, as well as being proactive and constantly striving for excellence

· Able to communicate and influence effectively with individuals and teams at all levels of the organisation and with external stakeholders

· Proficient in Microsoft Excel and PowerPoint

WHAT WE OFFER:

• A base salary with attractive commission structure to award good performers
• Permanent role with attractive employee benefits
• A Dynamic & Inclusive Team Culture

WHAT YOU’LL BE DOING

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understanding the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Obtained a minimum of 'O' Level or higher.
• Possess 1 year of prior Call Centre and/or Telemarketing/Telesales experience within Financial Industry
• Good interpersonal and communication skills

Responsibilities:

• Support and collaborate with Sales location team (SDOAs/BDMs) to achieve business goals by conducting district engagement, training the BDMs and provide data and insights that will enhance the overall Agency and FA experiences

• Drive and manage various initiatives and strategic partnership to increase active agent and sales productivity. This includes Life in Group and Worksite Marketing, lead generation activities for districts, etc.

• Support division as business user representative for Digital Tools that increases active agents and sale productivities

• Support enterprise objective of holistic financial planning, new agent acquisition and training.

• Build and maintain effective partnerships with leaders, key stakeholders and internal team within BIO to manage change and drive initiatives

• Provide regular communication and updates to senior management and various stakeholders and problem-solve issues as they arise.

End to End Project Execution: Initiatives / Projects as defined are implemented as per schedule timeline and budget to drive the following financial Metric:

1) New Business Sales, measure in VONB, ANP

2) Activity, measured in Active New Agent, Active Existing Agent, Activity Ratio, Management of GOE

3) Manpower, measured in Total Inforce, New Agent.

Assigned project to drive long term improvements.

Requirements:

• Bachelor’s degree holder with 5-7 years’ experience in insurance or financial industry. Experiences in agency management and sales essential. Other experiences in business planning, implementation and transformation programmes is valuable.

• Entrepreneurial experience is valued.

• Proven and demonstrable ability in applying business intelligence to drive on the ground execution of sales initiatives.

• Able to thrive in a fast paced, highly challenging environment

• Knowledge of analytic and IT application is helpful.

• Team player who is detailed and deadline oriented, with a strong work ethic

• Flexible, able to work in a dynamic environment and across cultures

• Excellent verbal and written communications skills (English)

• Strong and effective interpersonal skills

• Strong project management skills to deliver transformation programmes on time.

The incumbent’s main responsibilities are supporting the team on Capital and ALM deliverables and initiatives.

Responsibilities:

• Support monthly and quarterly regulatory and internal valuation functions.

• Support on Capital and Asset-Liabilities Management initiatives.

• Assist in the review and setting of strategic asset allocation.

• Support the running of regular Asset-Liabilities Committee meetings

• Support the enhancement of working tools for business requirements.

• Timely and accurate submission of internal and regulatory reports.

• Adhere with internal and regulatory requirements.

• Participate in ad-hoc work or projects

Requirements:

• 2-5 years of actuarial working experience.

• Good progress in actuarial exams from a recognised international actuarial body

• Strong communication and interpersonal skills

• Excellent technical, analytical and problem-solving skills.

Job Description:

• Design and implement frameworks, policies and processes to enhance the management of AIAS' operational risks.

• Support the Operational Risk Committee (ORC) in its objective in ensuring that policies, frameworks and programs are implemented appropriately.

• Work closely with all departments to identify, evaluate and monitor key operational risks.

• Develop program to foster and sustain an effective risk culture/risk assessment within the organization.

• Conduct incident investigation and work with various stakeholders to ensure incidents are managed and reported in a timely manner.

• Review and support first line departments on outsourcing matters, including assessment of outsourcing arrangement and due diligence exercise.

• Maintain and support risk-related management systems.

• Support and participate in the implementation of risk-related projects/initiative.

Requirements:

• At least 6 years' experience in insurance or relevant consulting and/or auditing

• Excellent and hands on experience in operational risk management frameworks, methodologies & tools, risk and control assessments

• Possesses a strong risk and control management mindset, constantly paying attention to details and have ability to perform deep-dive investigation

• Knowledge/experience in Technology Risk and Information Security Risk would be a plus

• Possesses a positive attitude and an excellent teammate who is also able to work independently

• Strong interpersonal, analytical, communication and presentation skills

We are seeking an experienced senior manager to lead our information security team, combining strong hands-on technical expertise as well as people management experience in the information security domain. They will lead a team to design and/or review application security including but not limited to penetration test, source code review, Cloud Security and various inter-connected application and infrastructures, especially in the area of authentication, authorization, information protection, and cryptographic controls for both on-premise and cloud environment. The role also has supervision of the AIA-SG IAM and Threat Intelligence Manager and their team.

This role is responsible for providing leadership in application security review for the strategic digital solutions across technology to ensure secure solutions for business growth. The person should have solid written and verbal communication skills.

WHAT YOU’LL BE DOING:

VAPT

Manage the AIA-SG Vulnerability Assessment and Penetration Testing team responsible for delivering the following services to AIA-SG, including Security Architecture:

Application Security

• Design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Manage external third-party for application penetration testing engagements.

Infrastructure Security

• Manage end-to-end infrastructure security activities, such as vulnerability management, servers’ security monitoring & hardening, infrastructure as a code, etc.
• Design and/or review infrastructure security architecture proposal for various security-driven initiatives for on-premise and cloud environment.

Cloud Security

• Manage compliancy level of AIA SG cloud security assets based on ongoing regular scanning according to the defined threshold.
• Evaluate the security aspect of new cloud-based solutions proposed by application development team, infrastructure team, or business users.
• Manage various cloud security BAU activities, such as assets provisioning, deprovisioning, hardening, etc.

Penetration Testing

• Manage end-to-end application security activities, including application penetration testing, authentication / authorization design / review, and DevSecOps design & roll out.
• Manage Third Party relationships with industry vendors who undertake security assessment services.
• Oversight of annual Pen testing schedule.

Information Security Architecture

• Lead a team to design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Design and/or review authentication and authorization flow of the applications, whether it is aligned with security best practices and organization's IT security technology policy & procedure in terms of the strength of access controls, session management, cache management, cookie management, token management, cryptographic algorithm, and information/data protection.
• Assess the security aspect of new proposed application tools / platforms from application team, and relevance/consequences to existing security architecture.
• Work closely with application development and infrastructure team to proactively stay on top of latest secure application design to deliver thorough security recommendation aligned with organization's IT security technology policy & procedure.

Identity and Access Management

• Supervise the AIA-SG IAM Manager and their team performing IAM Governance functions for the Business Unit.

Cyber Security & Security Incident Handling

• Work with Security Operation Centre (SOC) Team to ensure secure protection of AIA SG environment.
• Deploy new cyber security initiatives and roll out the platform together with SOC Team.
• Point of contact for security incident handling and investigation, starting from incident is identified, handled, and resolved.

Security Advisory

• Provide feasible security recommendations or guidance based on queries / changes initiated by application development team, infrastructure team, or business users.
• Facilitate challenging security conversations and provide acceptable solutions where IT standards are contradicting with business demands to achieve acceptable business solutions without sacrificing security and compliance aspects.

Managerial Responsibilities

• Lead promotion of activities to increase information security within your teams to embed and continuously improve adherence to good practice.
• Drive a continues Learning and Development program for staff training. (with inhouse and external training programs).

WHAT WE ARE LOOKING FOR:

• University degree in one of the following or related disciplines (Computer Science, Computer Engineering, Information Security, Information Systems).
• Minimum 15 years of experiences of information security domain, especially in Application Security, Infrastructure Security and Cloud Security.
• Preferable to have application development or infrastructure operation background with hands-on experiences of designing and/or reviewing application security or infrastructure security.
• Hands-on information security experience in the Multiple Cloud Environment (SaaS, PaaS and IaaS) and Cyber Incident management.
• Certifications related to security architecture or Cloud Security is preferable, such as CCSP, Azure DevOps certification, Azure Solutions Architect certification, etc.
• Preferably a holder of one or more of the following information security and audit qualifications: CISSP, CISA, CRISC, CCSP.
• Good knowledge of latest security technologies and cyber landscape in a highly regulated industry.
• Good interpersonal and communication skill.
• Strong leadership with a high integrity, proactive mindset, and strong ownership.
• Working experiences in insurance / banking / IT industry is preferred.
• Leading DevSecOps tool experience such as Snyk, Veracode, SonarQube
• Infrastructure Security: Windows, Linux, AS400.
• Application framework and Security: NodeJS, ReactJS, .NET
• Security Advisory and Assessment.
• Security Incident Management.
• CI/CD pipelines: Azure DevOps, Bamboo, Jenkins, GitHub, Bitbucket.

This position is responsible for valuation, financial condition assessment and other analysis needed to support the business.

Job scope:

Embark on a fulfilling role as an Actuarial Analyst in the Appointed Actuary Department, supporting General Insurance reporting, meeting regulatory requirements, and contributing to key department projects.

WHAT YOU’LL BE DOING

• Prepare and present statutory and regulatory reports with in-dept analysis and clear, concise explanations of the results.
• Optimise and streamline processes for general insurance reporting analytics, implementing improvements while maintaining robust controls and documentation.
• Contribute to project management functions, ensuring seamless support for the annual bonus communication exercise.
• Assist with the Prophet modelling project aimed at enhancing inforce management of Par Fund.

YOU WILL HAVE

• A minimum of a Bachelor’s degree in in Actuarial Science or an equivalent field, with up to 1 year of experience in actuarial work.
• Demonstrated progress in actuarial professional exams.
• Strong communication and stakeholder management skills.
• Willingness to step outside your comfort zone and take on new challenges.
• Basic proficiency in Microsoft Office (Excel, Word) is preferred.
• Knowledge of Prophet is a highly desirable.

We are seeking an experienced senior manager to lead our information security team, combining strong hands-on technical expertise as well as people management experience in the information security domain. They will lead a team to design and/or review application security including but not limited to penetration test, source code review, Cloud Security and various inter-connected application and infrastructures, especially in the area of authentication, authorization, information protection, and cryptographic controls for both on-premise and cloud environment. The role also has supervision of the AIA-SG IAM and Threat Intelligence Manager and their team.

This role is responsible for providing leadership in application security review for the strategic digital solutions across technology to ensure secure solutions for business growth. The person should have solid written and verbal communication skills.

WHAT YOU’LL BE DOING:

VAPT

Manage the AIA-SG Vulnerability Assessment and Penetration Testing team responsible for delivering the following services to AIA-SG, including Security Architecture:

Application Security

• Design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Manage external third-party for application penetration testing engagements.

Infrastructure Security

• Manage end-to-end infrastructure security activities, such as vulnerability management, servers’ security monitoring & hardening, infrastructure as a code, etc.
• Design and/or review infrastructure security architecture proposal for various security-driven initiatives for on-premise and cloud environment.

Cloud Security

• Manage compliancy level of AIA SG cloud security assets based on ongoing regular scanning according to the defined threshold.
• Evaluate the security aspect of new cloud-based solutions proposed by application development team, infrastructure team, or business users.
• Manage various cloud security BAU activities, such as assets provisioning, deprovisioning, hardening, etc.

Penetration Testing

• Manage end-to-end application security activities, including application penetration testing, authentication / authorization design / review, and DevSecOps design & roll out.
• Manage Third Party relationships with industry vendors who undertake security assessment services.
• Oversight of annual Pen testing schedule.

Information Security Architecture

• Lead a team to design and/or review application security architecture proposal for various security-driven initiatives or business-driven initiatives for on-premise and cloud environment.
• Design and/or review authentication and authorization flow of the applications, whether it is aligned with security best practices and organization's IT security technology policy & procedure in terms of the strength of access controls, session management, cache management, cookie management, token management, cryptographic algorithm, and information/data protection.
• Assess the security aspect of new proposed application tools / platforms from application team, and relevance/consequences to existing security architecture.
• Work closely with application development and infrastructure team to proactively stay on top of latest secure application design to deliver thorough security recommendation aligned with organization's IT security technology policy & procedure.

Identity and Access Management

• Supervise the AIA-SG IAM Manager and their team performing IAM Governance functions for the Business Unit.

Cyber Security & Security Incident Handling

• Work with Security Operation Centre (SOC) Team to ensure secure protection of AIA SG environment.
• Deploy new cyber security initiatives and roll out the platform together with SOC Team.
• Point of contact for security incident handling and investigation, starting from incident is identified, handled, and resolved.

Security Advisory

• Provide feasible security recommendations or guidance based on queries / changes initiated by application development team, infrastructure team, or business users.
• Facilitate challenging security conversations and provide acceptable solutions where IT standards are contradicting with business demands to achieve acceptable business solutions without sacrificing security and compliance aspects.

Managerial Responsibilities

• Lead promotion of activities to increase information security within your teams to embed and continuously improve adherence to good practice.
• Drive a continues Learning and Development program for staff training. (with inhouse and external training programs).

WHAT WE ARE LOOKING FOR:

• University degree in one of the following or related disciplines (Computer Science, Computer Engineering, Information Security, Information Systems).
• Minimum 15 years of experiences of information security domain, especially in Application Security, Infrastructure Security and Cloud Security.
• Preferable to have application development or infrastructure operation background with hands-on experiences of designing and/or reviewing application security or infrastructure security.
• Hands-on information security experience in the Multiple Cloud Environment (SaaS, PaaS and IaaS) and Cyber Incident management.
• Certifications related to security architecture or Cloud Security is preferable, such as CCSP, Azure DevOps certification, Azure Solutions Architect certification, etc.
• Preferably a holder of one or more of the following information security and audit qualifications: CISSP, CISA, CRISC, CCSP.
• Good knowledge of latest security technologies and cyber landscape in a highly regulated industry.
• Good interpersonal and communication skill.
• Strong leadership with a high integrity, proactive mindset, and strong ownership.
• Working experiences in insurance / banking / IT industry is preferred.
• Leading DevSecOps tool experience such as Snyk, Veracode, SonarQube
• Infrastructure Security: Windows, Linux, AS400.
• Application framework and Security: NodeJS, ReactJS, .NET
• Security Advisory and Assessment.
• Security Incident Management.
• CI/CD pipelines: Azure DevOps, Bamboo, Jenkins, GitHub, Bitbucket.

The Data Governance Specialist will be leading the approach, design, and execution of Data Governance initiatives of AIA Singapore.

In this role, you will participate in the planning, estimation of varied tasks associated with a well-rounded Data Governance framework. In this role, you will work closely with Technology on solutioning, architecture, feasibility, tool evaluation and project management for supporting Data Governance.

You will also be responsible for providing timely updates along with any associated issues and risks.

Responsibilties:

• Drive the overall Data Governance Framework setup and execution across AIA.
• Define, obtain endorsement, and maintain key Data Governance documents and areas including, but not limited to: target operating model, roles & responsibilities, policies, standards and processes.
• Execution of Data Quality assessment for key systems and critical data elements.
• Implementation of Data Governance tools like metadata management, reference data management, master data management and data quality.
• Facilitate the resolution of data quality and governance issues on a day-to-day basis.
• Chair and run the periodic Data Governance Working Group meeting.
• Collaborate with Data, Analytics and BI colleagues to deliver on your objectives and openly share knowledge within the organization.
• Build and maintain strong effective relationships with key internal and external parties to ensure that your data platform solutions meet expectations
• Assess and understand the business requirements through liaison with the business, Business Analysts and Project Managers.
• Pursue personal development of skills and knowledge for the effective performance of the role.
• Other tasks or responsibilities assigned from time to time by management.

Requirement:

• Bachelor ’s degree and above in Analytics, Information Systems Management, Computer Science or related fields.
• 3-4 years experience in data governance and data quality related projects.
• Hands-on experience on related tools namely IDQ, AXON, EDC, Data360. Also working experience in SQL, Alteryx Tableau or BI Tool
• Good knowledge of the overall Information Management framework, including operating model, data governance, data management, data security, data quality and data architecture.
• Good understanding of metadata management, reference data management, master data management, and data quality.
• Day to day execution experience of implementing data governance framework.
• Experience of transforming an organization to be more data focused.

As part of the Sales & Marketing division of AIA Corporate Solutions for the tied agency distribution channel, this candidate would be responsible for achieving renewal growth via pro-active management of existing corporate accounts in partnership with the servicing Financial Service Consultant (FSC).

Responsibilities

• Ability to achieve the renewal growth targets set for the Agency Channel and other key performance indicators as prescribed by the company;
• To build and maintain a strong business relationship with AIA Financial Services Consultants (FSCs) and their Agency Leaders to conserve and grow existing accounts for corporate insurance;
• Pro-actively sets appointments and personally meets with the Agency Leaders/FSCS during their monthly agency meetings;
• Have the discipline to provide timely and accurate renewal status information and renewal growth data for the purposes of management reporting and sales forecasting is a must;
• Provide timely renewal terms or sales proposal for new lines of cover to FSCs for their existing accounts in accordance to the guidelines on business acceptance, risk management and underwriting profitability;
• Ensure timely and accurate submission of renewal employee data, including placement documentation for billing, and liaising with internal operation team to resolve servicing and operational matters;
• Follow up on outstanding policy premium collection promptly to ensure compliance to internal credit control;
• Ability to pitch and deliver corporate sales presentations jointly with FSCs, as well as able to support and jointly conduct Employee Communication Sessions to the employees of existing corporate customers with the FSC;
• Participates in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper;
• Undertake any other projects assigned from time to time such as products/services enhancements and market analysis;
• Collaborate with stakeholders to leverage corporate accounts for increasing individual life sales;
• This position will be based at the AIA Agency Locations, namely Alexandra and Tampines

Job Requirements

• Tertiary degree or diploma or equivalent industry qualifications;
• Candidates with CMFAS M5, M9, HI, BCP, PGI and ComGI certification will have an advantage
• Minimum 3-5 years working experience in sales and marketing in the Employee Benefits / Group Insurance;
• Strong knowledge of Life and Health insurance products;
• Proficient in Microsoft Office Software, especially in Excel and Powerpoint
• Highly organized and with excellent attention to detail.
• Able to work confidently in challenging situations.
• Proactive, independent and able to work with minimum supervision.
• Able to manage multiple tasks simultaneously under deadlines and pressure.
• Able to anticipate potential problems and know when to ask for help.
• A great communicator - via email, by phone and in-person.
• An excellent negotiator, and is resourceful and relentless in trying to get to a solution.
• Meticulous, service oriented and good teammate.
• Possess good written and oral communications skills
• Strong interpersonal skills & relationship-building

Working closely with the Group Internal Audit team, the manager will provide value-adding independent audit services to the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to manage risk and to provide reasonable assurance that the system of internal controls, as designed, is achieving its objectives.

We are looking for an experienced Internal Audit Manager who is able to liaise with AIA key parties such as the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to lead audit projects seamlessly

Responsibilities:

• Plan, lead/support and implement audits within the organization in accordance with the annual audit plan approved by the Group and Local Audit Committee. Ensure that the working papers, draft audit reports and other deliverables meet internal standards and assignments are completed within budgeted time.
• Communicate the results of audits and other assignments via written reports and oral presentations, and provide professional advice and insights in order to enable informed management decisions.
• Build relationship with senior leaders and work with them to contribute and address issues on risk exposures and controls.
• Liaise with external auditors and regulatory inspectors on audit related matters.
• Whenever required and at Group Internal Audit’s request, to undertake audit assignments outside Singapore and also special investigation projects.

Requirements:

• Minimum Bachelor degree in Accounting or Commerce
• Qualified accountant: CA, CPA or equivalent
• Minimum seven years of internal/external audit experience in the insurance, financial or a related industry with supervisory working experience
• Superior knowledge of audit methodologies and audit-related application
• Strong understanding / experience in the insurance industry
• Hands on experience in audit planning and control requirements
• Proven governance and control philosophy
• Hands on experience in data analytics tools, scripting as well as all data analysis and visualisation functions would be an advantage.
• Ability to connect with all levels of management, local and Group, and external parties as appropriate.
• Strong leadership, project management and organisation skills.
• Excellent analytical, written/verbal communication, presentation, interpersonal, and relationship building skills.
• Solid problem solving skills, ability to analyse complex data, identify core issues, investigate, evaluate and reach appropriate conclusions.
• Ability to work under pressure and meet milestones within time, cost and quality constraints.
• Works well in a team environment

As a part of the AIA Corporate Solutions Division, the Analyst/ Specialist will report in to the Manager of Sales & Marketing (LIG) and be involved in the creation of worksite/virtual customer events/digital marketing campaigns for AIA Tied Distribution channel to cross-sell Life Insurance to existing insured members of corporate insurance base. This role will also manage an independent group of health and wellness vendors under AIA Flagship employee engagement program “AIA Workplace Wellbeing” to ensure its viability and relevance to the Employee Benefits market.

In summary, the candidate will be responsible to develop, monitor and implement growth strategies for Life in Group business to achieve exponential growth.

Key Responsibilities

• Work with multiple parties including Customer & Digital Marketing, Agency Management, Technology, including Group Agency and Group Corporate Solutions offices to drive Life in Group opportunities for the AIA Tied Distribution channel.
• Create new and multiple (onsite and digital) access strategies for AIA Consultants to engage the employees and dependant of AIA Corporate Customers for cross-sell opportunities of Life insurance
• Develop targeted digital marketing campaigns in collaboration with Customer & Digital Marketing to define briefs, communications plan, deliverables, and creative strategy, consider all key strategic inputs to deliver activation and testing plan, so as to achieve higher LIG penetration for AIA Corporate Accounts
• Work with internal parties (Operations, Underwriting, Claims, Middle Office etc) to identify corporate accounts with significant number of employees from various distribution channel to develop campaigns/initiatives to gain access to the customer base.
• Manage the compilation and dissemination of regular reports, providing actionable insights and communicate opportunities for LIG adoption, such as weekly monitoring of LIG events created, conversion of business, value of new business generated etc.
• Influence the life product mix sold by agents at onsite/webinars events by working with Marketing to develop sales materials and collaborate with Agency Management to develop sales incentives.
• Work with AIA Premier Academy to develop best practise training program in Life in Group.
• Collaborate with Agency Management at working level with the Cluster Senior Directors of Agencies and BDMs to communicate and promote new LIG initiatives across the AIA Tied Distribution

Job Requirements

• Forward thinking with a proven track record of successfully bringing next generation products, services and technologies to market and while establishing/maintaining strong relationships by building consensus with peers/partners within and outside the organization.
• Entrepreneurial, proactive, independent and able to work with minimum supervision.
• Highly organized and with excellent attention to detail; ability to assist in management reporting and project management is crucial.
• Ability to work confidently in challenging situations.
• Able to handle multiple tasks simultaneously under deadlines and pressure.
• Able to anticipate potential problems and know when to ask for help.
• A great communicator - via email, by phone and in-person.
• An excellent negotiator and is resourceful and relentless in trying to get to a solution.
• Meticulous, service oriented and great teammate.
• Possess good written and oral communications skills with
  Strong interpersonal skills & relationship-building.

Qualifications Required

• Tertiary degree in any field;
• Minimum two (2) years working experience in the financial industry running marketing campaigns; exposure to the employee benefits/ workplace wellness sector will be advantageous.
• Expertise in 2 or more of the following areas: Digital Marketing, Brands Marketing, Partners Marketing, Marketing Strategy, CRM, Marketing Research, Analytics Data-driven approach to marketing.
• Strong knowledge of Life and Health insurance products; candidates would need to possess CMFAS M5, M9, HI, BCP, PGI and ComGI certification to be conversant in this role;
• Proficient in Microsoft Office Software, especially in Excel and Powerpoint
  

Overall, this position is responsible for expense budget and reporting functions within the organization. This role involves managing the preparing, analysis and reporting of expense budgets, as well as ensuring compliance with financial policies and procedures.

Roles and Responsibilities:

Expense Budget Preparation:

· Collaborates with various departments to gather budget inputs and provide financial guidance.

· Ensures expense budget aligns with the organization’s goals and objectives

Expense Monitoring and Analysis

· Responsible for monitoring actual expenses against budget, identifying variances and analyzing reasons behind them.

· Ensures expenditures align within budget constraints and are within approved limits

· Provides insights and recommendations to senior management

· Prepare for analytical review for financial closing

· Provide GOE insights to all departments on expense control oversight.

· Prepare financial analysis for ad-hoc presentation decks

Financial Reporting

· Coordinate Expense Study exercise for Expense allocation and expense deferability

· Facilitate quarterly expense study exercise and allocation of expenses between lines of businesses

· Prepare expense breakdowns for annual MAS reports

· Business Process Owner of Cost Centre Accounting under SA

Financial and Non-Financial Measures:

· Ensure timely and quality submission of budget submission deliverables and management reports to senior management.

Communication Requirements

· Internal (90%) - For budget preparation, communication with all HODs and EXCO required for understanding budget basis in order to prepare budget submission. Extensive internal communications required from all departments, in order to explain financial results. Business-minded with a management focus and able to build trusted strategic partnership relationships with heads of business functions, senior management and Group Office to provide support from a business perspective. Strategic-minded and able to consider the wider picture in complex situations by linking disparate information and taking an abstract or long-term perspective. Ability to build rapport in engaging and yet challenge manner to partner with and offer support to heads of business functions to manage their costs

· External (10%) – Discussion with auditors on financial performance

Requirements:

· Education – Bachelor of Accountancy

· Experience – 5 years’ experience in Insurance industry

· Certifications/licenses – Certified Public Accountant

· Special skills – Understanding of IFRS, SFRS and MAS Regulations, good communication skills, and report writing skills.

Job Description

• Design and implement frameworks, policies and processes to enhance the management of AIAS' operational risks.
• Support the Operational Risk Committee (ORC) in its objective in ensuring that policies, frameworks and programs are implemented appropriately.
• Work closely with all departments to identify, evaluate and monitor key operational risks.
• Develop program to foster and sustain an effective risk culture/risk assessment within the organization.
• Conduct incident investigation and work with various stakeholders to ensure incidents are managed and reported in a timely manner.
• Review and support first line departments on outsourcing matters, including assessment of outsourcing arrangement and due diligence exercise.
• Maintain and support risk-related management systems.
• Support and participate in the implementation of risk-related projects/initiative.

Requirements

• At least 6 years' experience in insurance or relevant consulting and/or auditing
• Excellent and hands on experience in operational risk management frameworks, methodologies & tools, risk and control assessments
• Possesses a strong risk and control management mindset, constantly paying attention to details and have ability to perform deep-dive investigation
• Knowledge/experience in Technology Risk and Information Security Risk would be a plus
• Possesses a positive attitude and an excellent teammate who is also able to work independently
• Strong interpersonal, analytical, communication and presentation skills

Responsible for assisting in monthly closing of AIA Singapore and other AIA related entities

Responsible for assisting in preparation of periodic quarter-end and annual preparation of group closing templates, MAS returns and SFRS financial statements as well as investment accounting

Responsibilities:

• Monthly Closing for Singapore and related entities

- Complete monthly closing

• Balance Sheet Reconciliation

• Quarterly / annual closing

Group closing templates: To assist in preparation of the IFRS templates

MAS returns: To assist in preparation of the returns together with analysis

SFRS financial statements: To assist in preparation of the financial statements together with analysis

• Year end audit

- To assist in preparation of audit schedule and replying audit queries

• Investment accounting

Requirements:

• Education – Degree in Accounting / Finance

• Experience – 2 to 3 years in financial reporting or audit

• Other skills – Microsoft Excel, SAP