Total 3 hr associate job vacancies in Singapore

The Patient Service Associate is responsible for providing assistance to patients which includes (but not limited to) reception duties, registration, admissions, payment collections and other administrative duties in the Emergency Department. To ensure Patient's information are up-to-date and accurate. To be in compliance with personal data protection act (PDPA).

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

• Liaising with Nurses and Doctors of patients' long wait time to consultation.
• Maintain Yishun Health Standards of Service Delivery at all times.
• To conduct On-the-Job Training (OJT) for new staff in the A&E.
• Ensure Service Readiness at all times.
• To assist the Supervisor in the planning of departmental roster when staff report absents from work.
• Assist the Manager/Supervisor or Nursing Officer in continuous work improvements, data collection and other related tasks when necessary.

Counter

• Receive patients and visitors who present themselves at the counter.
• Answer telephone calls and attend to enquiries courteously and promptly at all times.
• Demonstrate good interpersonal skills with to members of the public and staff.
• Maintain Yishun Health Standards of Service Delivery at all times.
• Maintain confidentiality of patient's information.

Registration

• Perform registration for all patients at A&E.
• Inform patients of the estimated waiting time for consultation.
• Collect payment in advance for A&E service and after end of A&E attendance for non-standard services rendered.
• Be accountable for payments collected.

Admission

• Prepare necessary forms for admission.
• Perform admission paperwork and provide financial counseling to patients and family members.
• Financial counseling for decant of patients to other hospitals.
• Advise and direct patients who require financial assistance to the appropriate department/s.
• Collect payment for services rendered and be accountable for payment collected.
• Collect General Consent for admission and proper documentation for any follow-up action required.
• Monitor Financial Counselling turnaround time and assign cases to PSA team members on same shift

Appointment

• To obtain SOC appointment for urgent cases and advice patient of appointment time via SMS or call.
• Inform SOC of OPAT case from EDIEDTU.

Death Registration

• Perform death registration for deceased patients.
• Reporting to ICA for any trouble shooting on the ground.

Other Administrative Work

• To undertake safekeeping of patient's property
• Responsible and responsive to patient's feedback/complaints before referring to the Supervisor / Executive / Manager.
• Updating data on chat group for management of bed wait and financial counselling TAT and or other ad hoc data required by management.
• Any ad-hoc duties assigned by Supervisor / Executive / Manager.
• Trainer for new junior staff for on the job training

(B) GENERAL

• Arrange and replenish brochures, magazines and newspaper daily.
• To maintain the cleanliness and tidiness of all counters and patient waiting area.
• Ensure the following equipment are in good working order:

1. Fax machine
2. Laser Printers
3. Photocopier
4. Computers and bar code readers
5. Labels printing machine

• Encourage patients to complete Feedback forms.
• Perform all filing work required
• Assist in Data collection for statistics purposes.
• Call Facility/ Maintenance DepartmenV ITD for repair works.
• To participate in Process Improvement Projects and streamline work processes that enhance productivity.
• Participate in corporate events whenever necessary.
• Undertake other duties directed by the Manager/Nurse Manager/Supervisors.

JOB REQUIREMENTS (EDUCATION, TRAINING AND EXPERIENCE)

• Minimum N level, ITE Nitec, ITE Higher Nitec, Diploma
• Good communication and interpersonal skills
• Minimum one year experience as Team Leader
• Minimum two years working experience will be advantageous
• For required Diploma holder, one year experience with good performance
• Basic PC knowledge is
• Willing to work 3 rotating shifts (morning, afternoon and night shifts), on weekends and public holidays

You will provide service in your area of specialty training and work closely with the team in the day-to-day treatment of patients.

You will take up responsibilities in the areas of Clinical,Education,Research and Administration. This includes developing and leading intradepartmental and interdepartmental clinical services, teaching and mentoring of junior doctors, scholarly activities and involved in non-clinical administrative duties in the hospital. In addition you will also take on anyother duty as assigned by the Head of Department.

• Possess medical qualification from one of the Universities/Medical Institutionslisted in the Schedules of the Singapore Medical Council;
• Eligible for Conditional or Full registration with the Singapore Medical Council;
• Completed specialist training with qualification that is registration with the Specialist Accreditation Board;
• Registered as a specialist doctor in the country of where the specialist training was completed;
• Possess good track record in leadership quality and working in a multidisciplinaryteam setting;
• Be in active clinical practise in the past 3 years in the relevant specialty;
• Candidate whose basic medical qualification is not conducted in the English language must provide evidence of English Proficiency and meet the acceptable score specified by the Singapore Medical Council

MAJOR DUTIES AND RESPONSIBILITIES
(A) SPECIFIC

1. To undertake and support research in preventing functional decline and/or implementing integrated care using implementation research, program evaluation, and health policy research
2. Prepare materials for submission to granting agencies
3. Prepare materials for ethics review
4. Conduct literature reviews, collect and analyze data
5. To produce research reports and/or journal publications
6. To develop/conduct collaborative research with external partners and colleagues
7. To supervise and guide junior researchers, postgraduate students, or interns
8. To lead relevant meetings
9. To ensure that responsibilities identified within internal processes such as research ethics procedures are met by all research team members
10. To contribute to teaching activities as appropriate.
11. Work on other projects and initiatives, as required.

(B) GENERAL

1. To embrace change, and develop productive working relationships with colleagues
2. Assume additional responsibilities as assigned.

JOB REQUIREMENTS
(A) EDUCATION, TRAINING AND EXPERIENCE

• Master’s degree in a relevant discipline, particularly in health and social sciences 
• Experience in health and social research, including relevant publications
• Experience of working in a research team environment
• Experience of supporting research projects and bringing them to successful completion
• Possess sound judgment and superior decision-making and problem-solving skills.
• Good communication and interpersonal skills

(B) SPECIALISED TRAINING & EXPERIENCE

• Experience in qualitative and/or mixed methods research