Service Account Manager (Industrial, Logistics Automation)
8 months ago
Responsibilities:
Meet monthly and yearly sales and EBT targets by effectively implementing service sales strategies and tactics.
Engage with cur..
Responsibilities:
- Meet monthly and yearly sales and EBT targets by effectively implementing service sales strategies and tactics.
- Engage with current clients to generate leads and convert them into orders.
- Enhance revenue growth and profitability by promoting and selling service solutions.
- Introduce and advocate service concepts to our established customer base.
- Collaborate with cross-functional teams (e.g., Application Engineering, Software Development) to deliver technical solutions meeting client needs.
- Work with the service business unit colleagues to devise obsolescence management and implementation plans with clients.
- Monitor customer feedback and Net Promoter Scores, initiating discussions as necessary to enhance service quality.
- Ensure accurate data maintenance in global tools such as Salesforce and SharePoint.
- Discuss and invoice billable incident tickets promptly with clients.
- Serve as the primary point of contact for escalation management within the company and client organization.
- Lead sales negotiations and see them through to closure.
- Develop and renew Service Level Agreements (SLAs) as needed.
- Cultivate enduring customer relationships.
Requirements:
- Diploma in Engineering or related field with a minimum of 2 years of sales experience.
You may email your resume to [email protected] for more information.
Regret to inform you that only shortlisted candidates will be contacted by our consultants.
Align Recruitment Pte Ltd (20C0253)
Pan Hong (Reg No. R2094728)
Official account of Jobstore.
