Total 6 job vacancies by Allkin Singapore Ltd.

· To operate a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.

· To act as the first point of contact of visitors and clients, providing excellent customer service and administrative support.

· To undertake other administrative tasks as identified by the HOD.

A) Key Responsibilities & Duties

Office Administration

· Greeting Visitors: Welcome guests and visitors with a warm and friendly demeanor, offering assistance and guidance as needed. Direct visitors to appropriate individuals or departments within the organization.

· Answering Calls: Manage incoming phone calls, screening and directing them to the appropriate person or department. Take accurate messages and ensure they are delivered promptly.

· Managing Correspondence: Handle incoming and outgoing mail, packages, and deliveries. Distribute correspondence to relevant recipients and assist with mailings as required.

· Scheduling and Appointments: Maintain calendars and schedules for meeting rooms, appointments, and reservations. Coordinate appointments and meetings for staff members as requested. Manage staff contacts.

· Administrative Support: Provide administrative assistance to various departments as needed, including typing, filing, photocopying, and data entry. Assist with the preparation of documents, presentations, and reports for meetings.

· Maintaining Reception Area: Ensure the reception area is clean, organized, and presentable at all times. Manage office supplies and inventory for the reception area.

· Handling Inquiries: Respond to inquiries from clients, customers, and the general public in a courteous and professional manner. Provide information about the organization, its products, and services as required.

· Technology Management: Utilize office equipment such as telephones, computers, and printers efficiently. Troubleshoot minor technical issues and escalate more complex problems to the IT department.

· Provide other administrative and general support to HOD as and when required.

B) Other Responsibilities & Duties

Carry out any other duties as assigned by HOD/supervisor

Candidate Requirements

Technical Requirements

· At least GCE “N” Level

Core Competencies

· Good interpersonal and teamwork skills

· Committed and responsible

To provide timely administrative support to the HOD to facilitate operational efficiency and effectiveness for assigned administrative functions.

A) Key Responsibilities & Duties

Office Administration

· Address queries and attend to requests for assistance at the reception area, in person, over the telephone or via e-mail and direct them when necessary to the appropriate staff member/ department

· Perform routine clerical duties including the daily recording of incoming and outgoing mails and faxes, filing, photocopying, faxing, data entry, preparing telephone listings and arranging courier service

· Coordinate, maintain and update records when necessary for office mobile phones and office keys

· Perform administrative work for meetings when required including presentation equipment, materials and refreshments

· Ensure correct inventory of all general office supplies (such as toiletries, stationery, stamps, and refreshment), and place orders when replenishment is required

· Attend meetings and record minutes at meeting when assigned

· Run official errands to bank, post office, office equipment supply store, other Allkin offices, and other organisations

· Undertake required office processes to ensure the timely repair and maintenance of office facilities and equipment

· Maintain the general tidiness and cleanliness of the office

· Update and maintain a comprehensive administrative filing system

· Organise annual emergency evacuation exercise e.g. Fire Drill exercise

Human Resource

· Update staff data (including personal and family details, leave, designations, telephone numbers, academic qualifications, and leave) in a timely manner and maintain these records

· Undertake staff training operational work (including course registration, training grant application after course approval by the relevant approval authority/ authorities, tracking training of staff, utilisation of training budget, and submit requested documents to Human Resource & Administration Department)

· Perform staff recruitment administration work (including scheduling interviews, collating and verifying relevant and required documents, and collecting job application forms)

· Update and maintain records of staff leave

· Update and maintain records of staff medical and dental claims

Finance

· Collect fees and issue receipts for fees for various company programmes.

· Assist the professional staff in getting the monies for the monthly financial assistance ready for distribution

· Ensure that all financial claim forms are duly signed by clients and are properly recorded and filed

· Maintain updated, proper and accurate data for the accounts for petty cash and financial assistance to clients

· Ensure the safe-keeping of monies (including petty cash, donations, programme fees, and financial assistance to clients)

· Issue reimbursements to staff from petty cash

· Update and maintain required records for programmes (such as data of children enrolled and respective fees and subsidies), and prepare relevant monthly reports (such as income, reconciliation, deposits from clients, and subsidies) for submission to Finance Department

· Track use of fund balance and beneficiaries of various external funds (such as Lee Foundation, COMCARE, School Pocket Money Fund and YMCA funds) and submit reports to Finance Department monthly, annually to Ministry of Social & Family Development (YMCA and COMCARE funds), and/ or when requested

· Collate staff transport claims and submit to Finance Department every month

· Submit list of claims to Finance Department fortnightly

· Assist Finance Department in all banking and financial matters

· Manage claims and procurement matters through Tenderboard

Review and Implementation of New Administrative Systems (Policies, Processes, Systems, and Forms) and Human Resource Matters

· Provide constructive feedback in a timely manner on new work processes, forms and systems from Corporate Services Departments

· Implement the new work systems in accordance and in consultation with the relevant Corporate Services staff and department when requested

B) Other Responsibilities & Duties

Handle social service administration work

· Update client’s data in the casework database in the government case management system

· Prepare casework monthly, quarterly and yearly reports for staff and submission to management and MSF

· Monitor and track relevant areas of casework monthly reports.

· Prepare and submit service standard requirements report, practice standards reports, audit reports and any other relevant reports to the MSF after approval.

To undertake any other work responsibility assigned by supervisor

Candidate Requirements

Technical Requirements

· At least GCE “A” Level

· At least 8 years of work experience in office administration, human resource operations and/ or financial operations

Core Competencies

· Proficient in oral and written communication, especially in English

· Good interpersonal and teamwork skills

· Committed and responsible

· Keen on learning by accepting feedback on performance and making timely efforts to improve performance and proactively learning and putting into practice relevant new skills and knowledge at the workplace

· Demonstrate sound and updated job knowledge and skills

· Strong organisational and time management skills

· Good problem-solving skills

· Grasp concepts and instructions correctly and quickly

· Receptive and adapt to changes well including organisational and work changes

· Take initiative to and appropriately contribute to the department, division and organisation

· Demonstrate professional conduct in terms of displaying integrity, composure, timeliness, and respect

· Produce quality work (accurate facts, effective proposals/ decisions and proper work)

· Resourceful in getting and optimally using relevant resources to accomplish work targets cost-effectively and efficiently

· IT-savvy and proficient in using Microsoft Office (Word, Powerpoint and Excel) and preferably proficient in Access

· High level of integrity

· Able to do simple financial accounting (for staff handling financial accounting work)

About The Role

The Community Intervention Team provides therapy, counselling, assessment, psychoeducation support, and case management for clients with dementia and mental health issues, including their caregivers. The assessment enables the team to create personalised care plans for clients or connect them with more fitting services. Caregivers will receive appropriate assessment and intervention, including support, training, psychoeducation and support groups.

COMIT Team works with clients aged 18 years and above.

Reporting to the Supervisor, HOD works closely with the team to serve clients and caregivers.

· Carry a caseload of clients under Casework and Counselling.

· Provide comprehensive mental health assessment, case management and psychosocial interventions.

· Monitor the progress of clients and work out aftercare plans for clients.

· Conduct group work for clients.

· Conduct community work.

· Plan and organise meaningful outreach and public education on mental health issues

· Collaborate with other agencies/organisations in planning and implementation of programmes

· Monitor trends and issues relating to mental health services and needs of clients and the community

· Network withstakeholders.

· Upkeep proper documentation and other administrative duties.

· Plan, implement and monitor the outreach, care process, referral and follow-up flow for the CREST service

· Document and evaluate programme progress

· Provide basic mental health awareness and information on managing the mental illness and coping strategies

· Provide basic emotional support to clients at-risk of mental health

· Compile and analyse collected data and submit reports as specified

· Other work projects assigned by supervisor/management

Technical Competencies:

- Degree in social work, counselling or any related allied health professional

- IT literate

Core Competencies:

- Good communication and social skills to work with different people
- Pleasant personality
- Team player, yet independent to carry out most functions
- Strong interest in empowering and preserving the dignity of people at-risk or with mental health conditions including dementia

Preferred achievements / characteristics:

- Able to speak dialects will be an advantage

Only short-listed candidates will be contacted for an interview.

About The Role

Community Outreach Team (CREST), serves as a community safety network for people with or at-risk of mental health conditions, including dementia, and their caregivers. CREST conducts outreach events to increase mental health awareness and targeted case finding to identify those with mental health needs.

CREST works with clients aged 18 years and above.

Reporting to the Group Supervisor, the Program Executive works closely with the team to serve clients and caregivers.

· Plan, implement and monitor the outreach, care process, referral and follow-up flow for the CREST service

· Document and evaluate programme progress

· Document and produce CREST service planning documents and manuals, including set up requirements and processes

· Conduct needs assessment to ascertain service needs and gaps for mental health in the community

· Collaborate with other agencies/organisations in planning and implementation of programmes

· Monitor trends and issues relating to mental health services and needs of clients and the community

· Outreach to corporates and community organisations to promote mental wellness, health awareness and information

· Engage partners to raise awareness, education and training on mental wellness via structured programmes

· Conduct screening within the community with agreed upon identification tools

· Provide the necessary care coordination and service linkages for identified clients from the initial referral

· Follow-up with clients for re-evaluation and provide support, as recommended in-care process flow

· Provide basic mental health awareness and information on managing the mental illness and coping strategies

· Provide basic emotional support to clients at-risk of mental health

· Compile and analyse collected data and submit reports as specified

Others

· Other work projects assigned by supervisor/management

Technical Competencies:

- Degree

- IT literate

Core Competencies:

- Good communication and social skills to work with different people
- Pleasant personality
- Team player, yet independent to carry out most functions
- Strong interest in empowering and preserving the dignity of people at-risk or with mental health conditions including dementia

Preferred achievements / characteristics:

- Able to speak dialects will be an advantage

Only short-listed candidates will be contacted for an interview.

The following are the roles and responsibilities of the Programme Coordinator at KidSTART @ Allkin:

a) Perform administrative duties

· Collate data and maintain administrative database

· Prepare reports for submissions

· Manage programme logistics and upkeep inventory database

· Note-taking and exposure to divisional or agency-wide committees

· Other admin and operational support to team (e.g. monthly claims etc.)

b) Support the KidSTART Practitioners’ (KSP) work with families

· Manage intake and enquiries, and support in the assignment of referrals

· Accompany KSP for home visits and support in the engagements of children and/or caregivers

· Support in information gathering and relevant assessments

c) Any other duties, if necessary

Essential Skills and Qualifications:

· Diploma in any discipline (Social Work, Psychology, Early Childhood & Nursing preferred)

· 2-3 years of work experience in the social service sector or early childhood development is preferred

· Strong administrative and organizational skills, with an ability to manage multiple projects and meet deadlines effectively and independently

Core Competencies and Attributes:

· Good communication, interpersonal and facilitation skills

· Adaptable and responsive to change

· Strong proficiency in Microsoft Office applications

· Passionate and committed to work with caregivers and their children

· Excellent team player with good interpersonal and communication skills

· Able to work independently and handles administration

· Able to work on weekends when required

1. Referral

• Timely management of referrals and clarify details with referring agencies.
• Conduct eligibility assessments for referrals with referring agencies.
• Ensure timely submission of intake assessments and required documentation onto the necesscary systems.

2. Case Management

• Build professional relationships with fellow professionals, ministries, stakeholders, and service users.
• Assess needs and risks for shelter cases.
• Develop risk management and intervention plans for cases.
• Collaborate on complex cases with relevant agencies through regular case reviews or conferences.
• Record all necessary documentation and update data records promptly.
• Organize required documents for reporting.
• Create and implement shelter programs for tenants.
• Conduct regular sessions and case plan reviews with tenants.
• Participate in case conferences and conversations with a multidisciplinary team for complex cases.

3. Discharge Planning

• Plan for the discharge of shelter tenants.
• Coordinate and apply for supportive schemes for tenants.
• Assist in integrating tenants into their new environment.
• Connect cases with relevant agencies for ongoing social support.
• Collaborate with stakeholders and community partners for case handovers.

4. Candidate Requirements

Technical Competencies:

• Hold a degree in Social Work from an accredited institution.
• Accredited as a Registered Social Worker with SASW.
• Preferably have at least 3 years of direct social work experience.
• Proficiency in IT systems and the Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Core Competencies:

• Strong interpersonal and communication skills.
• Understanding of engaging and working with vulnerable families and individuals.
• Knowledge and skills in case management and casework.
• Proficiency in risk assessment and risk management.
• Strong report writing and conflict management skills.
• Willingness to work with the homeless.
• Ability to provide supervision for staff (only for senior position)