Key Responsibilities:
Supervise and lead a team of data center technicians and vendor staff
Coordinate daily operations including monitoring of data center systems, facilities and environment
Identify and respond to system alerts, issues and incidents, escalating to management as needed
Administer and oversee service desk operations for da...
Key Responsibilities:
Supervise and lead a team of data center technicians and vendor staff
Coordinate daily operations including monitoring of data center systems, facilities and environment
Identify and respond to system alerts, issues and incidents, escalating to management as needed
Administer and oversee service desk operations for da...
KEY RESPONSIBILITIES:
Answering incoming calls and making outbound calls to customers.
Manage incoming emails.
Provide Live-Chat support.
Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
Furnish and submit timely updates to customers on the status of outstanding issues with...