Total 8 quality assurance specialist job vacancies in Singapore

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 2000 companies in financial services, pharmaceuticals, and technology.

AWS customers look for ways to improve their deployment of AWS via excellent customer experience, and often times want to augment their cloud deployments with sophisticated new capabilities. While doing so they also want to reduce complexity and costs, and this is done by transforming their operational and financial business models. A new service, called AWS Managed Services (AMS), is focused on helping accelerate Global 2000 Enterprise adoption of cloud services by providing a service that automates and helps them operate their infrastructure services on AWS in a secure, compliant, and scalable posture.

AWS is seeking a GTM Specialist (GTMS) for AWS Managed Services (AMS) that will provide customers with a suite of capabilities needed to transition existing IT workloads to AWS. The GTMS will be responsible for identifying appropriate AMS solutions for AWS customers, by providing in-depth business and technology expertise. The GTMS will be responsible for managing the pipeline for new opportunities, helping more customers to leverage AMS capabilities, which thereby will enable AWS customers to transform their deployment of AWS. The GTMS will work closely with AWS field and partner teams to position the service for customers, and provide guidance on the value proposition and benefit those customers can achieve.

In addition, you will define a process that the organization will follow to manage customer/partner engagements that require AMS. You will synthesize information gathered from these engagements into succinct findings, derive strategic insights, and persuasively communicate findings and perspectives to product and support teams, including senior management. You will track and prioritize engagements that would benefit from AMS, and collaborate and coordinate cross-functional teams around these engagements where appropriate. You will work closely with Business Practices and Economics team to establish programmatic ways to drive more scale of adoption via constructs and a nomenclature (e.g. ITIL) that make sense for Enterprise customers and the business.

The ideal candidate will possess a business and IT background that enables them to drive an engagement and interact at the highest levels of large Enterprises. The candidate will have the technical depth and business experience to easily communicate the benefits of computing to IT architects, engineering teams, and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses. The ideal candidate will also be deeply familiar with complex legacy IT environments, ITSM and Enterprise applications, ITIL, and has done market analysis, deal construction, business operations, and has a background that enables them to create scalable programs that apply holistic approaches.

Key job responsibilities

• Prospects new opportunities within AWS’s existing base or net-new accounts.
• Engages with enterprise customers
• Exhibits proactive ability and is very astute in setting customer discussions via AWS field and partner teams
• Comfortable managing the adoption cycle of an opportunity and will partner with various teams to help develop and propose new business.
• Drives field and partner readiness.
• Engages in senior level customer meetings to discuss customer’s business issues and explores how the new Enterprise can help address and resolve these issues.
• Serves as an evangelist for AMS within AWS, and externally
• Develops a standard market intelligence framework and dynamic analytic model to be utilized by the AWS Field, GTM and marketing teams
• Bring the various stakeholders together to help build collective mind-share in augmenting the AMS offer.
• Establish ways to measure and track metrics related to adoption of AMS, and to make improvements to the approach based on those measurements.
• Prepare and give business reviews to the senior management team regarding progress and metrics.
• Handle a high volume of engagements and the fast pace of the computing market.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• Experience developing strategies that influence leadership decisions at the organizational level
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 10+ years of developing, negotiating and executing business agreements experience
• Must have solid negotiation skills, and business and financial acumen.
• Experience with computing and or related fields (IT, software, etc).

Preferred qualifications

• MBA
• Experience interpreting data, making business recommendations and driving adoption of managed infrastructure services.
• Strong verbal and written communications skills.
• Demonstrated ability to work effectively across internal and external organizations .
• Significant business development, strategic partnerships, or program/product management experience.

Global Services (GS) plays a central role in our customers’ transformative cloud journeys, deeply integrating people expertise and technology capabilities at scale to shape customers’ end-to-end experiences with AWS. Across our key customer adoption success services - Training & Certification, Professional Services, Support Operations, Managed Services and Security - our builders make an impact every day across millions of individuals and thousands of customers ranging from Start-ups to Enterprises. Together with AWS Partners, our work enables and accelerates customers, unlocks value, drives AWS adoption, and helps transform businesses and public sector organizations across the globe, and we are propelled by our pursuit to be a differentiator when customers are evaluating cloud providers. The impact Global Services has on customers is as diverse as it is significant, helping them upskill their workforce, and with landing, operating, modernizing, and transforming their workloads on AWS, with value-add partners and security embedded throughout.

Growth Initiatives Sales/BD Specialist is responsible for GS sales/BD activities for a AWS-wide priority growth initiative. This role would represent GS as part of the cross-functional growth initiative team, contribute to the growth initiative strategy and plan, and work with customers, field, and GS BUs in executing and closing customer opportunities aligned to the initiative. This means: 1/ assessing and articulating GS value proposition for the customer cohorts targeted by the growth initiative; 2/ working with the relevant customer account teams, stakeholder teams, and partners to win customers as part of the growth initiative and for GS, and secure public customer references; 3/ test and iterate on viable win strategies, routes to market for GS services/offerings as part of the overall initiative; 4/ as necessary, provide feedback to the GS product teams to shape existing and/or assemble new GS offerings; 5/ partner with the GS deals team on tailored/customized proposals as part of the sales cycle; 6/ codify successful win strategies and tactics, motions, and plays for the account teams and GS BD/Sales teams

The role will earn trust and partner closely with the GS GTM/BD and GS BU Specialist Sales/BD, GS Deal Engine, and other key stakeholders across field Sales, Service/Industry Specialist Sales/BD, and APO. The candidate needs to be able to lead and influence cross functional pursuit teams within AWS, Amazon, and customer organizations. The role needs to be a self-starter, very comfortable venturing into new domain areas, able to quickly learn, and put together and execute a pursuit plan that achieves AWS and GS business outcomes.

The right candidate will have demonstrated experience in sales/BD for customer success related services at a technology products/services organization across a range of domains, both horizontal and vertical, and a history of delivering results. Relevant previous experience in a technology products/services organization in a sales/BD role is required. Experience with AWS services and how various capabilities in Global Services help drive AWS adoption of AWS will assist in a fast-start. The role will need a strong analytical acumen, synthesis, structuring, and problem-solving skills to translate ambiguous and incomplete information into actionable business development plans and deliver results. The role will need to ‘deliver results’ and have a bias for ‘action’, ‘earn trust’ with both executive and operating level stakeholders within GS, AWS, and customer organizations. Demonstrated experience in cross-functional stakeholder management and alignment, strong communications and influencing skills, a customer-obsessed, collaborative approach, and strong data/metrics bias is needed to be successful in this role.

Basic qualifications

• 5+ years of developing, negotiating and executing business agreements experience

Preferred qualifications

• Experience influencing internal and external stakeholders

We are seeking a Sales Operations Specialist who possesses a passion for solving business problems through data-driven decision-making. The successful candidate will collaborate with Sales Operations leadership to identify and address operational challenges, implement BOSS mechanisms in other geographical regions, support all operational aspects of Annual and In-Year Planning activities, provide revenue routing support, assist with monthly forecasting, respond to operational inquiries from the field through a Live Chat channel, and leverage Generative AI to solve problems or derive insights from data. The ideal candidate should demonstrate broad technical skills, strong financial acumen, deep analytical experience, and a commitment to driving operational excellence.

The successful candidate will possess the ability to embrace challenges, work independently, and demonstrate a keen aptitude for learning. They will drive the development of simple, scalable solutions to address day-to-day problems, exhibiting exceptional organizational skills and the capacity to communicate results effectively, both in written and verbal form, with clarity and ease of understanding. Proactively seeking answers through self-service tools, they will know when to request guidance. A passionate and detail-oriented approach, coupled with analytical prowess and problem-solving abilities, will enable them to escalate issues and overcome roadblocks as needed. Adept at managing multiple assignments, requests, and processes concurrently, they will prioritize tasks and deliver timely results. Identifying commonalities across business needs, they will recommend improvements to accelerate current scaling mechanisms and leverage automation to grow capacity in line with business growth. Furthermore, they will be responsible for driving enhancements to reporting tools, methods, and processes utilized by the team, increasing the availability and granularity of actionable data.

This position will work with the several stakeholders supporting the extended AWS Sales & Marketing organization. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies.

Key Responsibilities include, but are not limited to:

• Support annual planning activities and develop actionable insights
• Provide enablement and support of specific mechanisms used to manage the Sales and Sales Operations businesses
• Support key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
• Create insightful analysis, reports, and dashboards to accelerate information-to-action at scale
• Develop relationships and processes with sales, sales operations, and other stakeholders to identify and address operational inefficiencies
• Prepare ad hoc analysis & participate on projects as needed
• Be an expert in analytics tools required to support Sales and Sales Operations

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, GenAI background in the Startup space, and technical sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Startup team as a Business Development Specialist!

WWSO Intro
The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customers’ most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing idas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.

Key job responsibilities
* Interact at the CxO/VP level, as well as with developers and technical architects, to ease adoption, develop pipeline, secure lighthouse customers, drive top-line revenue, and explore strategic partnerships.
* Become a trusted business advisor within customer accounts through Technical Thought Leadership.
* Develop and deploy programs that leverage AWS Field teams, as well as technology and consulting partner channels.
* Collaborate with AWS Product and Technical teams to create solutions that solve customer problems, including reference architectures, patterns, automation, and release plan.
* Work with Marketing to develop and align digital marketing campaigns to drive awareness and demand.
* Own the GTM strategy and execution for GenAI in Startup ASEAN, collaborating with teams in the field including Sales, Partners, Marketing, and other Specialists.

A day in the life
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team
The WWSO team helps customers adopt our newest and most advantageous technologies. We are technology specialists. The WWSO Startup team is a team dedicated to helping Startups scale quickly and cost-effectively on AWS. We want Startups to grow better when they choose AWS and we make it easier by recommending the right technologies and then by helping Startups get up and running quickly.

This position specifically is part of the WWSO Startup team, where you will be a Technical Business Developer that helps Startups adopt AWS’ technologies with a focus on GenAI, among others. You will 1/Be the best storytellers and technologists, 2/Work with the most promising Startups, 3/Scale tech knowledge via products, programs, and the AWS Field, and 4/Gather critical Startup feedback to inform our product roadmaps.

Basic qualifications

• 7+ years of relevant GTM, Sales, or Consulting experience.
• 5+ years of technology domain experience in LLM, Machine Learning, Artificial Intelligence, and GenAI related fields.
• Experience driving partnerships and developing joint go-to-market strategies with AI/ML model providers.
• Hands-on understanding of open source software, deep learning, and other ML algorithms with hands-on experience running pilots and POCs to demonstrate capabilities to prospects.
• Bachelor’s Degree Required.

Preferred qualifications

• Startup background and experience at a VC or PE-backed firm in a Product, BD, or Sales Executive capacity.
• Established track record of building rapport with Startup executives and closing strategic deals.
• Familiarity with open-source software used by Startups and working knowledge of software development tools and methodologies.
• Strong data-based storytelling skills with a high degree of comfort speaking with Startup executives and developers.
• Recognized industry expertise in primary discipline(s) with proven public speaking prowess.
• Cloud expertise as demonstrated by one or more cloud certifications.
• A Advanced degree highly preferred, especially an MBA or MS in CS or Engineering.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

AWS is seeking a seasoned enterprise sales representative to help us establish AWS as the market leader for a database and analytics services that addresses our customers' needs in Public Sector. As a specialist sales representative for this fast growing, exciting space you will have the opportunity to help drive the growth and shape the future of an emerging technologies that will have a significant impact on our customer’s technical strategy. Your responsibilities will include driving revenue, adoption, and market penetration of solutions such as Amazon Aurora, Amazon RDS, Amazon Dynamo and Amazon ElastiCache.

The ideal candidate will possess a proven track record and background that enables them to lead a sales effort that will include teaming with AWS sales representatives, solutions architects, and partners.

The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical understanding that enables them to easily interact with developers and technical architects. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-organizationally to build consensus.

Key job responsibilities

• Drive revenue and market share in a defined territory or industry vertical.
• Meet or exceed quarterly revenue targets.
• Develop and execute against a comprehensive account/territory plan.
• Create & articulate compelling value propositions around AWS database, analytics, and machine learning services
• Accelerate customer adoption of services such as Amazon DynamoDB, Amazon Aurora, Amazon RDS and Amazon ElastiCache.
• Maintain a robust sales pipeline.
• Work with partners to extend reach & drive adoption.
• Develop long-term strategic relationships with key accounts.
• Ensure customer satisfaction.
• Expect moderate travel.

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
• 10+ years of business development, partner development, sales or alliances management experience

Preferred qualifications

• 5+ years of building profitable partner ecosystems experience
• Experience developing detailed go to market plans

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.

As a Customer Optimization and Acceleration Specialist II, you will play a pivotal role in driving financial success for AWS customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial aspects throughout the customer life-cycle, and empowering clients with tools for effective cloud and IT spend management. Additionally, you'll lead the way in assessing reporting needs, establishing KPIs, and managing multiple strategic requests to ensure continuous progress and success in customer transformation and optimization initiatives.

Key job responsibilities

• Act as a financial advisor and collaborate with AWS account team, to build and deliver executive content (such as financial business case, Return on Investment and Total Cost of Ownership Analysis, cost optimization strategies)
• Become the subject matter expert in all cost and commercial related aspects of the customer life-cycle
• Educate and enable customers with tools to successfully manage cloud and IT spend
• Assessing reporting and analytic needs of customers and identifying solution and approach to meet those needs.
• Communicate, establish, and measure KPIs to track progress and success of transformation and optimization within customer organizations
• Manage numerous requests concurrently & strategically
• Understand and communicate billing, forecasting, and budgeting best practices

Basic qualifications

• Bachelor's degree or equivalent
• 5+ years of experience in a customer-facing role, such as account management, business development, or customer success
• Proficient in the use of AWS services and tools, as well as other cloud financial management and IT spend optimization tools
• Proven track record of driving financial success for customers through cloud optimization initiatives
• Excellent communication and presentation skills, with the ability to engage and influence executive-level stakeholders

Preferred qualifications

• Experience leading and managing multiple strategic projects and initiatives simultaneously
• Strong analytical and problem-solving skills, with the ability to interpret data, establish KPIs, and provide data-driven recommendations
• Bilingual - English plus one other APJ spoken language.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Are you interested in a business focusing on SAP customers migration to Cloud and the evolutionary transformation of their mission critical SAP workloads? Do you have the business savvy, technical background, and global sales leadership skills necessary to help position AWS as the cloud provider of choice for SAP workloads? AWS is seeking a Specialized Sales Representatives in ASEAN to help us maintain our leadership position as the preferred cloud for SAP workloads.

AWS and SAP have been collaborating since SAP became a customer in 2008. Together, we have certified AWS to support most SAP solutions, brought purpose built EC2 instances to market to support SAP customer needs, and helped SAP leverage AWS services to power a number of their SaaS and PaaS offerings like Concur, SuccessFactors (for government agencies), RISE, and BTP. AWS has been supporting SAP workloads for customers longer than any other cloud provider (since 2011), has more customers (5,000+ across all segments) than any other cloud provider, is certified to support the largest public cloud deployments globally.

The SAP on AWS team engages SAP customers through 3 routes to market (RTM): the AWS field, consulting partners, and SAP. As the SAP on AWS Specialized Sales Representative for ASEAN within Amazon Web Services (AWS), you will have the opportunity to deliver on our strategy to build mind share and adoption of AWS solutions for SAP across AWS’s most strategic customers.

You will be responsible for the SAP sales motion in ASEAN, which includes; identifying SAP customers & opportunities, qualifying & building pipeline, driving SAP on AWS discussions with customers, and responsibility for the overall sales cycle. By establishing and growing business and technical relationships, and managing the day-to-day interactions with these stakeholders, you will be responsible for driving top line revenue growth and overall end customer adoption. You'll possess a business background that enables you to engage at the CXO level, experience with SAP, knowledge of SAP specific infrastructure solutions that will help drive the SAP on AWS ecosystem, as well as a sales background that enables you to easily interact with enterprise customers, partners, and the AWS field teams. You'll also have a demonstrated ability to think strategically about business, product, and technical challenges, and the ability to build and convey compelling value propositions.

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• Experience selling core SAP applications and technology.
• Prior experience growing SAP businesses, experience working with SAP partners and the SAP ecosystem.
• Direct sales, business development, and program management experience.
• Track record of building rapport with C-Suite customer executives. Experience and success in negotiating complex deals with customers and partners.
• 25% travel required.

Preferred qualifications

• MBA preferred
• Extensive customer network
• Experience working with cloud computing technologies/companies

Would you like to be part of a team that is redefining the Customer Experience industry? Amazon Web Services (AWS) is looking for an experienced candidate to work with a select group of our Global and National Systems Integrators (SIs) and Independent Software Vendors (ISVs) to evolve and optimize their Amazon Connect contact center and customer experience practices and service delivery on AWS. Amazon Connect is a Cloud Contact Center as a Service (CCaaS) offering that was launched by Amazon in 2017 and has been met with strong customer interest and adoption across all geographies and multiple vertical industry segments, recently being named a leader in the Gartner Magic Quadrant.

As a Connect Partner Development Specialist you will drive adoption of Amazon Connect through the engagement of our AWS Global and/or National SI and ISV partners. Working with those partners you will support the development and execution of Go-To-Market (GTM) initiatives and targeted sales motions to achieve customer acquisition and growth targets. Working with a Connect Partner Solution Architect, your goal will be to ensure assigned partners’ ability to position most effectively at the deal level, and to deploy Amazon Connect reliably, at scale.

The ideal candidate will have demonstrable experience in creating and delivering customer value by matching SI and ISV partners’ capabilities and solutions to customer needs as identified by field sales specialists and solution architects. An ideal candidate should also have a demonstrated ability to interact effectively at the CXO/VP level, succeed by working across and building consensus between organizational groups, as well as thinking strategically about, and articulating business and technical challenges to, relevant internal and external stakeholders. In addition, the candidate will have demonstrated the ability to identify and provide guidance on areas for SI practice improvements and have directly contributed to the growth of SI/channel partner practice revenue in the customer experience/customer service industries.

Key job responsibilities

• Collaborate with SI partners to develop and deliver market-leading Customer Experience solutions that consist of AWS services, plus ISV solutions and package them with SI professional and managed services
• Work with partners to define/refine and execute joint sales and GTM programs to ensure maximum customer relevance and channel success
• For assigned partners, be an expert Amazon Connect and GTM resource, who can relentlessly evangelize key messages and new service features to all constituents/stakeholders
• Engage, train, and standardize sales motions across the SI’s field sales organization, channels and end customers to create and drive revenue opportunities for AWS
• Broker and oversee dialogs between assigned partners, specialist sales and Service Teams to drive and maintain highly constructive working relationships

You will be responsible for ensuring that your assigned partners are able to position the Amazon Connect service most effectively at the deal level, and are able to deploy Amazon Connect reliably, at scale. You must build credibility quickly with partners, offer guidance to partner practice teams on process improvements and preferred AWS sales motions that can be transferred to the partners’ own sales efforts, and articulate value propositions compellingly to all levels of partner management.

Basic Qualification

• Experience in the CX or Contact Centre industry
• 8+ years of consulting or business development experience in the software/technology industry
• Consistently exceeds quota and key performance metrics, with hands on experience working with Fortune 500 companies
• Presentation skills and the ability to articulate complex concepts to cross functional audiences
• Possess technical acumen, with a demonstrated track record of driving emerging/disruptive technologies
• Ability to think and work creatively to develop unique joint GTM strategies and value propositions

Preferred qualifications

• Knowledge of different Contact Centre offerings and technologies and in-depth understanding of the Customer Experience market
• Prior experience helping consulting partners and SIs build practices
• Prior knowledge of AWS and infrastructure technologies, services, and standards.
• Experience working for either a startup or a larger corporation in Contact Centre or Customer Experience/Enterprise Software industry
• Proven direct ability to drive meaningful revenue growth within a channel sales organization
• Demonstrated ability to engage and influence C-level executives