Total 127 job vacancies by Amazon Web Services Singapore Private Limited

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for a senior experienced and motivated business-oriented AI/ML practitioner who possess a unique balance of business knowledge and Technology depth in Machine Learning with deliver implementation experience in the cloud.
AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.
This role will focus on advising customers looking to enhance their business or operational outcomes through the use of ML on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex AI/ML workloads with our customers and partners.

Key job responsibilities
• Advise customer’s technologists and business leads; help them to explore the art of the possible with machine learning, and to develop scalable ML solutions on AWS to deliver business value in the most effective way
• Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail
• Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to closure and into deliver
• Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of machine learning
• Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomes

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• Bachelor's Degree or equivalent experience in STEM.
• 10+ years of experience with direct customer (internal or external) interaction with responsibilities in ML solutions design, architecture and implementation
• 10+ years of experience in the industry as a ML practitioner
• Ability to think strategically about business, solutions and technical challenges.
• A minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations in ASEAN as needed for pre-sales and delivery activities.

Preferred qualifications

• 5+ years Technical experience preferred, knowledge of AI/ML Technology stack of AWS and Generative AI trends, patterns, anti-patterns
• Industry experience with key vertical markets such as Financial Sector, Telecom, and Retail.
• AWS Experience and Certifications, including implementation of cloud-based AI/ML solutions.
• Ability to understand and educate customers on cloud computing technologies and workload transition challenges.
• Advanced degree desired (e.g., MBA, MS)

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for an experienced and motivated business-oriented Data practitioner who possess a unique balance of business knowledge and Technology depth in Data and Analytics with hands on keyboard delivery implementation experience in the cloud. AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. This role will focus on advising customers looking to enhance their business or operational outcomes through the use of Data and Analytics on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex Data workloads with our customers and partners.

Key job responsibilities

-Advise customer’s technologists and business leads; help them to explore the art of the possible with Data and Analytics, and to develop scalable Data solutions on AWS to deliver business value in the most effective way. -Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail. -Drive and deliver large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to development, testing and roll out. -Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of Data and Analytics on AWS. -Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomes.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

- Bachelor's Degree or equivalent experience in STEM.

- 5+ years of experience with direct customer (internal or external) interaction with responsibilities in Data and Analytics solutions design, architecture and implementation (Data Lake, Data Warehouse, Lake House, Data Mesh, Data as a Product and Data Governance including Data quality and controls, etc..).

- Ability to think strategically about business, solutions and technical challenges.

- A minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations in ASEAN as needed for pre-sales and delivery activities.

Preferred qualifications

- 3+ years Technical experience preferred, knowledge of Data Technology stack of AWS and integration with Machine Learning and Generative AI - Industry experience with key vertical markets such as Financial Sector, Telecom, and Retail.

- AWS Experience and Certifications, including implementation of cloud-based Data and Analytics solutions.

- Ability to understand and educate customers on cloud computing technologies and workload transition challenges.

- Advanced degree desired (e.g., MBA, MS)

The Data Center Infrastructure Operations Team forms the backbone of AWS, supporting the rapidly growing business and its customers 24/7. We are dedicated to maintaining AWS’s physical infrastructure while upholding the highest operational standards in safety, security, availability, productivity, capacity, efficiency, and cost-effectiveness.

As a team member, you’ll collaborate with a diverse group of professionals, including software, hardware, and network engineers; supply chain specialists; security experts; operations managers; and other critical roles. Together, you’ll work across AWS to deliver the highest standards of safety and security while ensuring seemingly infinite capacity at the lowest possible cost for our customers.

In this role, you will be part of a team responsible for the operation and maintenance of state-of-the-art critical infrastructure facilities based in Singapore. You will collaborate with a world-class technical team, working alongside some of the brightest and most talented engineers in the data center industry. This position offers the opportunity to work with highly experienced professionals while developing your skills and advancing your career within one of the most innovative and progressive technology companies in the world.

Your responsibilities will include performing preventive maintenance on various facility equipment (such as electrical and mechanical, control, and fire-fighting systems), managing change processes, creating procedures, and overseeing vendor operations.

Key job responsibilities
• You will plan and perform preventive and corrective maintenance of mechanical and electrical equipment’s, including but not limited to, chiller, air handling unit (AHU/CRAHU),fan coil unit (FCU), ventilation fan, split air conditioner (AC), pumps, leak detection systems, roller shutters, power distribution boards, UPS (Uninterruptible Power Supply)batteries, and generators.
• Develop site specific documents including Maintenance checklist, EOP, SOP and RA.
• Service report preparation and submission for preventive and breakdown maintenance works.
• Ensure safe keeping of hand tools and maintain good housekeeping.
• Ensure all works are carried out safely and/or in accordance with established standards, procedures & local legislation.
• Any other tasks, when required by the immediate manager.

Basic Requirement

• Technical College Degree, Qualified Technical Diploma, or NITEC Certification.

• Proficient in both verbal and written technical communication and enthusiastic about the maintenance of data centers or critical facility environments.

• Strong communication and organizational skills and capable of managing priorities effectively in a complex and fast-paced environment.

Global Services (GS) plays a central role in our customers’ transformative cloud journeys, deeply integrating people expertise and technology capabilities at scale to shape customers’ end-to-end experiences with AWS. Across our key customer adoption success services - Training & Certification, Professional Services, Support Operations, Managed Services and Security - our builders make an impact every day across millions of individuals and thousands of customers ranging from Start-ups to Enterprises. Together with AWS Partners, our work enables and accelerates customers, unlocks value, drives AWS adoption, and helps transform businesses and public sector organizations across the globe, and we are propelled by our pursuit to be a differentiator when customers are evaluating cloud providers. The impact Global Services has on customers is as diverse as it is significant, helping them upskill their workforce, and with landing, operating, modernizing, and transforming their workloads on AWS, with value-add partners and security embedded throughout.

Growth Initiatives Sales/BD Specialist is responsible for GS sales/BD activities for a AWS-wide priority growth initiative. This role would represent GS as part of the cross-functional growth initiative team, contribute to the growth initiative strategy and plan, and work with customers, field, and GS BUs in executing and closing customer opportunities aligned to the initiative. This means: 1/ assessing and articulating GS value proposition for the customer cohorts targeted by the growth initiative; 2/ working with the relevant customer account teams, stakeholder teams, and partners to win customers as part of the growth initiative and for GS, and secure public customer references; 3/ test and iterate on viable win strategies, routes to market for GS services/offerings as part of the overall initiative; 4/ as necessary, provide feedback to the GS product teams to shape existing and/or assemble new GS offerings; 5/ partner with the GS deals team on tailored/customized proposals as part of the sales cycle; 6/ codify successful win strategies and tactics, motions, and plays for the account teams and GS BD/Sales teams

The role will earn trust and partner closely with the GS GTM/BD and GS BU Specialist Sales/BD, GS Deal Engine, and other key stakeholders across field Sales, Service/Industry Specialist Sales/BD, and APO. The candidate needs to be able to lead and influence cross functional pursuit teams within AWS, Amazon, and customer organizations. The role needs to be a self-starter, very comfortable venturing into new domain areas, able to quickly learn, and put together and execute a pursuit plan that achieves AWS and GS business outcomes.

The right candidate will have demonstrated experience in sales/BD for customer success related services at a technology products/services organization across a range of domains, both horizontal and vertical, and a history of delivering results. Relevant previous experience in a technology products/services organization in a sales/BD role is required. Experience with AWS services and how various capabilities in Global Services help drive AWS adoption of AWS will assist in a fast-start. The role will need a strong analytical acumen, synthesis, structuring, and problem-solving skills to translate ambiguous and incomplete information into actionable business development plans and deliver results. The role will need to ‘deliver results’ and have a bias for ‘action’, ‘earn trust’ with both executive and operating level stakeholders within GS, AWS, and customer organizations. Demonstrated experience in cross-functional stakeholder management and alignment, strong communications and influencing skills, a customer-obsessed, collaborative approach, and strong data/metrics bias is needed to be successful in this role.

Basic qualifications

• 5+ years of developing, negotiating and executing business agreements experience

Preferred qualifications

• Experience influencing internal and external stakeholders

AWS is seeking a Customer Solutions Manager (CSM) to join our Global Financial Services (GFS) team to work with one or more leading FSI customers. As a CSM, you will help customers realize sustained business value by accelerating their customer transformation journey.

Are you passionate about shaping the future of the financial services industry by translating customer’s objectives to actions that realize long-term value through innovation? Do you have the business and technical savvy to earn trust with C-level executives and project team members alike? Have you delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes?

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You are detail oriented, have excellent problem-solving abilities, and an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and to love to reach and exceed goals.

As a trusted customer advocate, you will help large global financial services organizations understand best practices around adopting advanced cloud-based solutions, and how to migrate existing workloads to the cloud. Together with them, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within financial services firms. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges.

As an AWS Customer Solutions Manager (CSM), you will establish a deep understanding of your customer's business vision, culture and processes. You will lead the successful adoption of AWS, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will serve as the customer’s cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand your customer's strategic goals, translate them into an executable plan, and deliver successful, often industry changing, customer outcomes on AWS.

Successful candidates are motivated by the customer's long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. You are a natural problem solver who steers ambiguity and leads autonomously.

Key job responsibilities
Customer Solutions Managers (CSMs) are obsessed with accelerating our customer’s cloud adoption and driving value from investments in the cloud. CSMs have ownership of customers’ cloud enablement / adoption readiness, driving migrations at scale, leading digital transformations, and benefit/ value realization for AWS customers.
For effective adoption of AWS, CSMs focus on driving customers’ people and operating model change. CSMs ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customer’s organization. CSM’s work closely with customer stakeholders, to define their cloud’s business case, establish a vision / roadmap for their cloud program. CSMs are customer advocates, driving resolution of blockers to migrations and new solutions on AWS by delivering successful proof of concepts and creating paths towards value realization.
For migration success, digital transformation and value realization, CSMs work backwards from the customers’ cloud business case and defines the customer’s cloud migration/ digital transformation strategy which guides people, process and operating model changes for customer success. CSMs defines a detailed plan which includes key milestones collectively owned by Customer, AWS and Partner teams. CSMs partner with our customers to install and mature their Cloud Business Office capabilities, accelerate migrations and broader adoption of AWS at scale. CSMs work with our customers to establish the Cloud Leadership team and broader governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS. With a focus on accelerating adoption, CSMs drive the effective use of mechanisms to improve migration velocity and customers’ ability to operate business applications at scale on AWS, reducing the customer’s time to benefit.
The primary focus for a CSM, is serving as the cloud change agent for our customers, bringing structure, programmatic discipline and thought leadership to drive forward migration readiness, migration velocity and digital transformation/ modernization. CSMs balance bringing best practice AWS learnings to the customer, with the freedom to explore to find innovative ways to help tailor existing learnings and/or build something new that is more relevant and impactful to our customer needs on AWS. Ultimately, the CSM is driven by making sure the customer realizes their goals and ambition on AWS, key obstacles are rapidly unblocked enabling the customers cloud journey to efficient.

CSMs are measured on customer’s success of cloud adoption, based on:
· cloud enablement capabilities installed to drive customers’ People and Operating Model change for effective adoption of AWS. Including, training strategy to upskill technical and non-technical roles across the customer’s organization.
· workloads migrated to AWS, new customer solutions built on AWS, and by the breadth of AWS services employed by the customer.
· customer engagement effectiveness, including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale.
· establishing and managing an outcome-driven adoption plan to realize customer’s account vision and strategy while reporting on customer maturity and adoption progress.

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 7+ years of experience delivering technology initiatives including 3+ years of customer-facing experience delivering technology enabled transformations.
- Cross-functional leadership, collaboration, operations and data-driven problem solving
- Experience of Scrum or SAFe and/or PMP/ PgMP
- Bachelor's degree or equivalent practical experience

PREFERRED QUALIFICATIONS

- AWS Certification(s) with experience delivering AWS and/or other cloud services to realize business strategy
- Experience working with global financial services customers (Banking, Payments, Capital Markets, Insurance)
- Consultancy experience as a technology delivery lead and trusted advisor to external customer(s), with executive-level presence and communication skills
- Versed in Software DevOps and Cloud Operating Models
- Experience working within a public cloud sales organization.

It’s still Day 1 for many large Retail and Consumer Goods companies as they accelerate technology innovation investments. These companies look to AWS for prescriptive guidance on how to leverage the cloud to transform their business with new capabilities in Retail (Store Operations, Planning, Allocation, Customer Loyalty, Composable Commerce, and Physical Store Tech) and in Consumer Goods (Digital Manufacturing, Supply Chain Digitization, Commercial Execution, and Retailer Collaboration). Across both industries, data, analytics and Artificial Intelligence are fast becoming part of the fabric enabling growth.

Key job responsibilities
As a business development leader for Retail & Consumer Goods at AWS, you will have an exciting opportunity to shape and deliver the strategy and solutions in sectors including health, beauty, fashion, apparel, grocery, drug, convenience, and consumer durables. You will lead engagements with customer executives, working backwards from their corporate goals to identify how AWS can help transform their enterprise. You will also work with customer account teams to understand and overcome specific hurdles our customers face. You will provide thought-leadership to help solve the biggest challenges in the industry. Finally, you will build ways to track customer impact, and use your experience to help scale the AWS Retail & Consumer Goods value proposition.
In this role you will work with cross-functional teams as part of the program delivery and development. This includes corporate business development, solutions architects, marketing, ISV and SI partners, professional services, sales enablement, and sales operations.

The ideal candidate will have a business development or consulting background, experience selling and implementing large-scale projects, a track record of thought leadership in Retail and/or Consumer Goods and a strong understanding of the technology landscape. In addition, you should have a documented history of thinking strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. We seek a clear point of view about the industry, expressed with an authoritative and distinctive voice. A keen sense of ownership, drive, and scrappiness is a must.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

A day in the life
This role will be located in Singapore.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• Extensive technical sales or business development, management consulting, product management, and solutions development experience
• Retail and/or Consumer Goods industry thought-leader as demonstrated in market

Preferred qualifications

• Technology Management Consulting: Prior experience leading management consulting and/or technology implementations in the industry, either as a vendor or as an enterprise customer. Not just selling – detailed technical delivery.
• Products and Solutions: Experience with software and product development practices and fundamentals of cloud computing including data, analytics, AI, ML, Generative AI, storage, distributed compute.
• Sales and Business Development: Tactical experience selling within the technology industry, particularly to Retail and Consumer Goods companies.
• Industry: Domain knowledge of key applications and technology provider landscape with ability to go deep on relevant technologies.
• Foundation: The right person will be analytical and data-driven, and demonstrate balanced strategy and planning, and execution skills.
• Education: Technical background with Computer Science, Engineering, Math, Science or similar degree a plus.
• MBA or equivalent background preferred.

The ASEAN Specialist team at AWS is looking for a VMware Specialist Solutions Architect to work with our customers across ASEAN. If you enjoy working on advanced technologies on the cloud and have a strong background with VMware technologies, we’d like to meet you. Your work will help our ASEAN customers leverage the benefits running their workloads on AWS.

Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

#aws-ags-asean

Key job responsibilities
As a VMware Specialist SA in the ASEAN Specialist Team, you bring in the critical VMware experience that will help us address the requirements of our customer’s workloads. You will be the go-to person for providing guidance on AWS architectures and best practices for customer workloads. In this role you will be

• Architecting for running customer workloads on AWS.
• Helping customers modernise their workloads leveraging the power of AWS.
• Authoring blog posts, whitepapers etc. showcasing your thought leadership
• Representing AWS in large conferences.

A day in the life
What does the day in the life of a VMware Specialist SA look like? You will

• Collaborate with a group of domain specialists
• Work on complex problems to identify solutions for our customers.
• Work as a trusted advisor to our customers and the ASEAN leadership.
• Provide technology guidance to customers and the field teams.
• Represent AWS in large conferences and events.
• Create mechanisms that help you scale your role.
• Coach and mentor and help Amazon Hire and Develop the Best

About the team
The ASEAN Specialist Team is a team of domain experts with deep expertise and experience in their technology domains. The Specialist SA team is responsible for technology/thought leadership working across the entire lifecycle of engagement with our customers in ASEAN. They strive to be the trusted advisors for our customers and are key contributors to the technology strategy in ASEAN.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• Strong understanding of VMware technologies like vSAN, NSX & vSphere among others
• Strong understanding of resilience features such as vSphere High Availability, vMotion, and DRS
• Understanding of VMware vRealize and Infrastructure as Code (IaC) products and techniques.
• Familiarity with infrastructure architecture- network, storage & security among others.
• Knowledge of architecting solutions on AWS.

Preferred qualifications

• Experience architecting for workloads on AWS.
• Industry/Cloud Certifications including AWS & VMware certifications
• Technology breadth- Broad understanding of key technologies such as Databases, Modern Application Architectures, Data & Analytics & Security
• Experience migrating workloads to AWS.

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 2000 companies in financial services, pharmaceuticals, and technology.

AWS customers look for ways to improve their deployment of AWS via excellent customer experience, and often times want to augment their cloud deployments with sophisticated new capabilities. While doing so they also want to reduce complexity and costs, and this is done by transforming their operational and financial business models. A new service, called AWS Managed Services (AMS), is focused on helping accelerate Global 2000 Enterprise adoption of cloud services by providing a service that automates and helps them operate their infrastructure services on AWS in a secure, compliant, and scalable posture.

AWS is seeking a GTM Specialist (GTMS) for AWS Managed Services (AMS) that will provide customers with a suite of capabilities needed to transition existing IT workloads to AWS. The GTMS will be responsible for identifying appropriate AMS solutions for AWS customers, by providing in-depth business and technology expertise. The GTMS will be responsible for managing the pipeline for new opportunities, helping more customers to leverage AMS capabilities, which thereby will enable AWS customers to transform their deployment of AWS. The GTMS will work closely with AWS field and partner teams to position the service for customers, and provide guidance on the value proposition and benefit those customers can achieve.

In addition, you will define a process that the organization will follow to manage customer/partner engagements that require AMS. You will synthesize information gathered from these engagements into succinct findings, derive strategic insights, and persuasively communicate findings and perspectives to product and support teams, including senior management. You will track and prioritize engagements that would benefit from AMS, and collaborate and coordinate cross-functional teams around these engagements where appropriate. You will work closely with Business Practices and Economics team to establish programmatic ways to drive more scale of adoption via constructs and a nomenclature (e.g. ITIL) that make sense for Enterprise customers and the business.

The ideal candidate will possess a business and IT background that enables them to drive an engagement and interact at the highest levels of large Enterprises. The candidate will have the technical depth and business experience to easily communicate the benefits of computing to IT architects, engineering teams, and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses. The ideal candidate will also be deeply familiar with complex legacy IT environments, ITSM and Enterprise applications, ITIL, and has done market analysis, deal construction, business operations, and has a background that enables them to create scalable programs that apply holistic approaches.

Key job responsibilities

• Prospects new opportunities within AWS’s existing base or net-new accounts.
• Engages with enterprise customers
• Exhibits proactive ability and is very astute in setting customer discussions via AWS field and partner teams
• Comfortable managing the adoption cycle of an opportunity and will partner with various teams to help develop and propose new business.
• Drives field and partner readiness.
• Engages in senior level customer meetings to discuss customer’s business issues and explores how the new Enterprise can help address and resolve these issues.
• Serves as an evangelist for AMS within AWS, and externally
• Develops a standard market intelligence framework and dynamic analytic model to be utilized by the AWS Field, GTM and marketing teams
• Bring the various stakeholders together to help build collective mind-share in augmenting the AMS offer.
• Establish ways to measure and track metrics related to adoption of AMS, and to make improvements to the approach based on those measurements.
• Prepare and give business reviews to the senior management team regarding progress and metrics.
• Handle a high volume of engagements and the fast pace of the computing market.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• Experience developing strategies that influence leadership decisions at the organizational level
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 10+ years of developing, negotiating and executing business agreements experience
• Must have solid negotiation skills, and business and financial acumen.
• Experience with computing and or related fields (IT, software, etc).

Preferred qualifications

• MBA
• Experience interpreting data, making business recommendations and driving adoption of managed infrastructure services.
• Strong verbal and written communications skills.
• Demonstrated ability to work effectively across internal and external organizations .
• Significant business development, strategic partnerships, or program/product management experience.

Do you have the passion for helping customers and partners design and create robust security architectures to address their enterprise risk management requirements using cloud computing? Do you enjoy helping customers become more secure across their workloads and assisting them meet compliance accreditation? Would you like to do this using the world’s most advanced cloud computing technologies? Are you one of those rare technologists with the communications, consultative, and leadership skills to help guide major projects to success? The AWS Solutions Architecture team is hiring! Come join the team as an ASEAN Public Sector Solutions Architect – Security, within Amazon Web Services (AWS) Public Sector ASEAN team based in Singapore.

Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

#aws-ags-asean

Key job responsibilities
In this role, you will deliver architecture guidance, lead proof-of-concept projects and conduct customer workshops. You will also drive collaboration with customers and partners to address security as well as compliance challenges. Your broad responsibilities will include: owning the technical engagement and ultimate success around specific implementation projects, working cross-organizationally to facilitate widespread use and adoption of the AWS platform, and developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• 5+ years of Security and Compliance experience – must have strong experience and understanding of customer security/compliance requirements.
• 10+ years of experience in any other following or related to Technology Architect, Consultant, Cloud Architect, Technical Lead, Software Developers, Engineering Lead, Sales Engineer, Pre Sales Engineer or Systems Engineers, etc.
• Can create proof of concepts, demos, and/or scripts from scratch or leveraging reusable components.
• Can take the lead on a complex technical project, which may require the participation of other teams to deliver.
• Able to create technical content that is easily adopted and reusable by others.

Preferred qualifications

• AWS or other technical cloud certifications.
• Executive speaking and presentation skills – Formal presentations, white-boarding, large and small group presentations.
• Be dynamic and creative, and willing to embrace the high degree of change and uncertainty that comes with inventing and delivering things that were never thought possible.
• Have a passion for educating, training, designing, and building cloud computing systems for a diverse and challenging set of customers. Have a strong understanding of large scale cloud computing solutions.
• Have past experience working as presales. Enjoy keeping existing technical skills and developing new ones to make strong contributions to deep architecture discussions around systems and applications in the cloud.

Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you like to work on-site in a variety of business environments, leading teams through high impact projects using the newest technology? Would you like to gain the deepest customer and partner insights on maximizing the value of cloud computing technologies?

At AWS, we’re hiring highly technical Cloud Consulting Consultants to help our partners develop technical expertise and capacity, while also collaborating with our customers and partners on key engagements. Our consultants will deliver proof-of-concept projects, topical workshops, and lead implementation projects. These professional services engagements will focus on key customer solutions such as web applications, networking enterprise applications, monitoring, backup, security, disaster recovery & DevOps transformations.

• Expertise - Collaborate with AWS field business development, marketing, training and support teams to help partners and customers learn and use AWS services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon Simple DB/RDS databases, AWS Identity and Access Management (IAM), etc.
• Solutions - Define and deliver on-site technical engagements with partners and customers. This includes participating in on-site visits with prospective customers, understanding customer requirements, and proposing and delivering packaged offerings, and delivering custom solution engagements.
• Delivery - Engagements include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include migration of existing applications and development of new applications using AWS cloud services.
• Insights - Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services.
• Support Proserve ESM in pre-sales, including creation of AWS architectures, scoping clarification and estimation of efforts
• Be an individual contributor and mentor a team of delivery architects in the delivery of launched Proserve opportunities

Basic qualifications

• 7+ years of technical specialist, design and architecture experience and 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience
• 7+ years of consulting, design and implementation of serverless distributed solutions experience
• 5+ years of software development with object oriented language experience
• 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
• 7+ years of external or internal customer facing, complex and large scale project management experience

Preferred qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent
• 5+ years consulting or implementing cloud infrastructure for Singapore Public Sector Customers

Would you like to be a part of a subject matter experts’ (SMEs’) public policy team that is shaping regulatory policy and driving the adoption of cloud computing among regulated industries in the Asia Pacific and Japan (APJ) region? Amazon Web Services (AWS) is the leading provider of cloud computing services, providing IT infrastructure offerings such as on-demand compute capacity, storage, content delivery, database services, AI capabilities and more. The AWS Public Policy team is at the forefront of helping customers in regulated industries (such as telecommunications (telecoms), financial, energy services and other companies) maximize the benefits of cloud computing and AI by removing regulatory and policy blockers to cloud and AI adoption and shaping policy frameworks. It also supports and facilitates expansion of cloud infrastructure and services in APJ.

AWS is looking for a talented, experienced, and innovative individual to develop and drive regional regulatory policy advocacy strategy including representation of AWS before regional policymakers and regulators in the telecoms and other heavily regulated industries. The role is focused around telecommunications and broader digital regulatory frameworks as well as AI policies and regulations. The successful candidate will be responsible for advocating for favorable policies and regulations to promote AWS’ business interests in the telecoms and other regulated industries, and developing strategies to convince regulators of the security and innovation potential of the cloud and AI.

Key job responsibilities
This SG or AU based position reports to the AWS Head of Public Policy for Regulated Industries and Regulatory Strategy, APJ, and includes the following responsibilities:
• Comprehensive knowledge of AWS business in telecoms and other regulated industries in APJ and of AWS services and use cases, including AI;
• Fluency in all aspects of telecoms (and other regulated industries’) policy frameworks in APJ and their impact on cloud; AI policy and regulation and their trends – in APJ and globally;
• In coordination with in-country Public Policy teams, develop and execute APJ policy advocacy strategies that mitigate regulatory policy risks to the business and advance business opportunities;
• Support cloud infrastructure and services expansion in APJ, where necessary engaging respective policymakers and regulators;
• Develop external messaging, talking points, and narratives on AWS’ regulatory policy priorities; support the drafting and submission of AWS’ policy position papers and represent the views of AWS before governments, regulatory, and legislative bodies;
• Work with in-country Public Policy teams to proactively build and advance relationships with key telecoms policymakers, regulators and decision makers;
• Build up relationships with respective regional industry associations, inter-governmental agencies, academia, other industry thought leaders and third parties, and drive direct and indirect engagements to promote cloud friendly policies;
• Drive long term strategic thinking and thought leadership in the telecoms, digital and AI policy spaces, including organizing regional and global policy campaigns and events;
• Facilitate high-level meetings between AWS executives and key stakeholders, including senior government officials, regulators, industry associations and partners to promote and advocate the company’s policy priorities.

The successful candidate must be inquisitive, enthusiastic about technology (especially AI), enjoy being continually challenged, and demonstrate sound judgment in ambiguous situations. They should have public policy experience in a regulated industry, preferably from telecoms and must be able to point to successful advocacy outcomes they delivered in the past.

Basic qualifications

• 8+ years of experience representing a large company or association in the telecoms industry, a policymaker or regulator, with significant experience running public policy and/or regulatory advocacy efforts; • A Bachelor’s degree in a relevant discipline (Law, Economics, Political Science, Public Policy, etc.);

Amazon Web Services (AWS) is seeking a Deal Legal Negotiator for the Strategic Customer Engagements (SCE) team. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS (Americas/EMEA/APJ), and to establish AWS as customers' key cloud technology provider.

As a Deal Legal Negotiator, you will analyze and develop deal terms, review and simplify complex scenarios, and craft elegant deal solutions. You will work with customers and internal stakeholders to define and communicate streamlined deal workflows, build consensus, and close commercial transactions. In this customer facing role, you will focus on AWS Private Pricing Agreements (PPAs) to formulate and close PPA’s, navigate the AWS approval process, coordinate critical phases of simultaneous and multiple deal cycles, and ensure consensus with all relevant stakeholders.

You will own alignment with C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and to enable private pricing, go-to-market, pan-Amazon, and other strategic relationships.

Key job responsibilities
• Engage directly with the customer on commercial and contractual terms.
• Close commercial transactions: brief senior management and coordinate internal and customer stakeholders.
• Facilitate alignment and effective AWS communication. Inspire and influence internal stakeholders, experts, and other indirect resources to remove obstacles, resolve conflict for productive engagements.
• Execute deal and competitive structures: maximize the value of opportunities consistent with AWS objectives and requirements.
• Advise and provide thought leadership on the execution of competitive commercial, channel, and partner deal opportunities.
• Provide expertise on deal structuring and advise key stakeholders on the impact of deal terms: provide creative solutions to the customer, the AWS sales field, and leadership.

Amazon Web Services (AWS) is seeking a Deal Lead for the Strategic Customer Engagements (SCE) team.

SCE is a specialized global deal team that engages with commercial and public sector customers on deal strategy, structuring, and negotiations through contractual closure for transformational, strategic, large, complex, and/or highly competitive opportunities such as GenAI. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS (Americas/EMEA/APJ), and to establish AWS as their key cloud technology provider. These opportunities range across industry verticals, such as Financial Services, Telecommunications, Media & Entertainment, Energy, Healthcare Life Sciences, Automotive and Manufacturing, and Public Sector, and customer size (from start-ups to enterprise customers). These engagements may also involve Pan-Amazon and AWS go-to-market opportunities involving close partnership between the SCE team and other Amazon and AWS stakeholders.

As a SCE Deal Lead, you will be responsible for managing the end to end Deal Cycle for strategic, large, complex or highly competitive deals. You will focus on earning trust with customers by creating actionable strategies, developing and shaping opportunities, and leading deal engagements through negotiations and closure. This highly visible role will own engagement with customer C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and to enable private pricing, go-to-market, pan-Amazon, and other strategic relationships. You will work collaboratively to drive results by partnering with AWS customers, AWS field sales executives, and other internal stakeholders to empower our customers to evolve, address challenges, and to create innovative solutions.

Key job responsibilities
* Lead negotiations and customer closure for strategic, large, complex or highly competitive deals
* Develop and shape the overall deal strategy and structure to meet customer business outcome and goals
* Contribute to developing AWS’s value proposition and solutions
* Drive revenue growth and Cloud adoption
* Closely collaborate with key stakeholders across the organization for (Americas/EMEA/APJ) regional sales teams, and related regional and global stakeholders (Service Teams, Finance, Legal, etc.)
* Act as a trusted advisor in the development of the commercial strategy of deals with AWS Field Sales Executives: partner in the execution of the sales cycle for strategic, complex, or highly competitive commercial opportunities
* Inspire, influence, and facilitate alignment with internal stakeholders, experts, and other resources not under direct control, to remove obstacles and achieve desired business outcomes
* Develop strategies for pricing and discounts; effectively communicate and identify deal blockers

Would you like to be part of a team focused on assessing the comparative costs of migrating and running applications on AWS? Could you help define and quantify business value, benefits, and migration costs and engage directly with customers from C-level executives to IT professionals? Do you have the business background, analytical skills and communication skills needed to help further accelerate cloud adoption?

As a Cloud Economics Business Development Manager, you will help AWS customers shape their strategies and IT financial models, and quantify both the cost and value benefits of running applications in the cloud. To do this, you will collaborate with AWS sales teams to engage prospective customers to share best practices finance strategies and build board-ready migration business cases. You will identify economic barriers in the adoption of AWS and develop strategies to overcome these barriers. You will communicate the economic value proposition for AWS to a broad audience of Finance, Business and IT leaders by engaging directly with C-level executives, IT professionals and influencers at all levels.

Your responsibilities will involve driving business development activities within AWS that have an financial impact, working together with sales teams on our most strategic customer engagements. You will serve as an expert resource on the financial modeling of IT applications and infrastructure and quantification of value benefits. In appropriate cases you will bring in other AWS resources as necessary to help our customers properly evaluate their IT options from an economic perspective.

The ideal candidate will have financial acumen to drive an engagement and interact with AWS customers. They will have the technical knowledge and business experience to communicate the economic benefits of computing to IT architects, engineering teams and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of our customers. They will also be familiar with complex legacy IT environments, with data center economics including data center migration and refresh cycles, with common enterprise virtualization environments, and be capable of creating detailed cost models for these environments. The ideal candidate will have demonstrated abilities to influence decision makers in a consultative selling approach, preferably through previous consulting, sales or similar customer experience, in order to progress decision making through developing and presenting a compelling business case.

Key job responsibilities
• Work with AWS Sales, Solution Architecture, BD and Marketing teams, proactively drive ROI/economic conversations with our customers.
• Develop a deep understanding of customers’ IT infrastructure by conducting detailed technical and business discovery
• Develop a standard ROI framework and analytical models to be utilized by the AWS Sales, BD and marketing teams.
• Serve as a central resource for the Sales team to help our customers create appropriately detailed financial models for their current and future AWS landscape.
• Create a repository of Cloud Economics cases studies and conversations to share learnings with all parts of AWS.
• Serve as a key source of market insights into how our customers view the economic benefit of using AWS relative to deploying applications on-premises or in traditional data centers.
• Work with internal stakeholders to communicate market realities regarding the economics of running IT applications and infrastructure in the cloud when compared to a traditional on-premises or co-located data center environment.
• Prepare and present business reviews to senior management regarding progress and roadblocks on cost and business value related issues.

AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

This role will focus on advising customers looking to enhance their business or operational outcomes through the use of Data and Analytics on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex Data workloads with our customers and partners.

Key job responsibilities

• Advise customer’s technologists and business leads; help them to explore the art of the possible with Data and Analytics, and to develop scalable Data solutions on AWS to deliver business value in the most effective way
• Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail
• Drive and deliver large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to development, testing and roll out
• Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of Data and Analytics on AWS
• Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomes

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• Bachelor's Degree or equivalent experience in STEM.
• 5+ years of experience with direct customer (internal or external) interaction with responsibilities in Data and Analytics solutions design, architecture and implementation (Data Lake, Data Warehouse, Lake House, Data Mesh, Data as a Product and Data Governance including Data quality and controls, etc..).
• Ability to think strategically about business, solutions and technical challenges.
• A minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations in ASEAN as needed for pre-sales and delivery activities

Preferred qualifications

• 3+ years Technical experience preferred, knowledge of Data Technology stack of AWS and integration with Machine Learning and Generative AI
• Industry experience with key vertical markets such as Financial Sector, Telecom, and Retail.
• AWS Experience and Certifications, including implementation of cloud-based Data and Analytics solutions.
• Ability to understand and educate customers on cloud computing technologies and workload transition challenges.
• Advanced degree desired (e.g., MBA, MS)

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for experienced Delivery Practice Managers (DPM) that can manage, develop and guide delivery teams to support customers in their adoption of AWS Cloud solutions. DPMs help Customers make decisions to meet their technical and business objectives by providing best practices, owning delivery of customer engagements, and building and managing high performing specialist service lines. The role includes all aspects of sales support, people management, business operations, relationship development, delivery oversight and program management.

AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

A DPM focuses on: 1) leading a Service Line team of direct reports of AWS delivery specialists, managing their project allocation, and career development to grow the team in strategic technology domains, 2) working closely with their in-country sales counterparts to sell and deliver data & analytics projects for our customers, and 3) acting as the local in-country delivery executive sponsor, owning the delivery for our largest and most complex engagements.

DPM candidates come with hands-on experience planning and executing complex cloud infrastructure, migrations and modernisation engagements, architecting and implementing complex Cloud Native platforms, providing consultancy, coupled with cross-industry business acumen, to guide and own the delivery of ProServe engagements.

Key job responsibilities

Responsibilities include:
- Influences and leads customer experience and complex cloud infrastructure, migrations and modernisation engagements (ideally with Public Sector experience) from sales through delivery to produce high quality, scalable outcomes.
- Develops, manages and maintains relationships with customers, partners, key stakeholders.
- Hires and develops builders capable of driving orchestrated adoption and execution of strategy, operations, and process design on behalf of the customer.
- Influences, negotiates and achieves results through others who are not direct reports.
- Invests in new market segments and establishes and matures cross-functional initiatives that contribute to continuous improvement and accelerated growth across new areas and data & analytics specialty practices.
- Influences and leads the production of frameworks, methods, and best practices, that deliver prescriptive guidance to customers across areas and practices.
- Influences the creation and implementation of scalable mechanisms that improve quality, productivity and efficiency across the organization.
- Enables and leads teams to effectively prioritize, develop and deliver new and reusable assets that differentiate the AWS portfolio in data & analytics.
- Develops and executes the operational plan to achieve go-to-market financial and operational targets across customers, partners, and employees for the area, industry and/or specialty practice that s/he leads.
- Leads team to provide adequate data into agreed set of business tools and processes.
- Enables regular visibility of the performance level versus the plan.
- Establishes and executes strong control and governance that drives operational excellence.

BASIC QUALIFICATIONS

- Experience in influencing C-level leadership, business and technical stakeholders, and peer groups, while driving enterprise-scale portfolios or programs in large organizations
- 10+ years of relevant experience in solving business, product, and technical challenges and 5+ years of direct people management experience, leading high-performing service line teams including business operations and financial management.
- 10+ years of hands-on experience leading the design, development and deployment of complex data & analytics strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies and experience with software development life cycle (SDLC) and agile/iterative methodologies.
- Proficiency in cloud technology value proposition, principles, and services including infrastructure, business applications, data management, security, application platforms, and consumer facing technology.
- A minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations as needed.

PREFERRED QUALIFICATIONS

- MBA or Master’s in Computer Science.
- IT Professional Services or Consulting practice leadership as a manager; team size 25+ with related goals/KPI’s, focused on technologies involving sales, delivery, partner management, and people development.
- Experience in complex integration engagements in Public Sector and commercial customers
- Hands-on technical experience & expertise in technology automation, implementation, integration, and/or deployment.
- Experience building and executing on Cloud migration and Modernisation solutions as well as hands on experience on AWS services.
- AWS certifications, AWS engagement delivery experience or other public cloud certifications.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Sr. Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.

As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Key job responsibilities
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the clo

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The APJ Industries and Partner Solutions Center of Excellence (I&PS COE) is responsible AWS's partner growth strategy in targeted Industries, Services, and through differentiated partner solutions built on AWS. As the leader of this team, this roles vision and objective is create the most customer-obsessed industry, cross-industry, and service-centric partner capability that drives business outcomes through solutions and services while improving partners' experience and profitability.

Key job responsibilities

• Collaborating and interlocking with AWS Industries (AWSI) teams as the "north star" to set AWS's industry partner strategy and thought leadership.
• Seamlessly and effectively work with the APJ Worldwide Specialist Organization (WWSO), AWS Services teams, Geo Partner Management teams, AWS Global Sales (AGS), Worldwide Public Sector (WWPS), and other AWS stakeholders located across APJ to deliver transformational customer outcomes through Partners.
• Lead a high-performing team of professionals operating in 11 different countries across APJ who bring high levels of subject matter expertise in AWS native services, customer industries, and product and solution delivery.
• Closely collaborate with executive stakeholders internally and externally, including Sales, Business Development, Product, Finance, and Legal professionals.

Basic qualifications

• 10+ years of building and leading large teams and working in matrixed operating structures experience
• Bachelor's degree or equivalent
• Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
• Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent

Preferred qualifications

• 10+ years of managing and developing high performance teams experience
• Experience building and leading large teams and have worked in matrixed operating structures
• Experience in leadership roles in sales operations, sales strategy, finance, business development, or other related fields
• Experience managing and developing high performance teams
• Experience supporting market and insights related to cloud computing and IT or equivalent

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers and partners including public sector.
Amazon Web Services is leading the next paradigm shift in computing and is looking for a world class candidate for the role of Sr. Partner Solutions Architect, Application Modernization. As a Partner SA and application modernization technology domain expert, you will work with partners to modernize customer’s application workloads from legacy applications to modern cloud native services like containers, serverless. As a partner Solutions Architect you’ll help build an ecosystem of partners for our application modernization services. This involves engaging with consulting and technology partners and their customers to integrate AWS services like Containers, serverless into their solutions and practices. In this hands-on technical specialist role, you will enable our partners to understand the best practices on application modernization, design the most suitable application architectures in different scenarios so they can deliver these solutions to customers. You will work in close collaboration with our partner management teams to help partners build and upskill on AWS application modernization services and choose AWS as their preferred platform for customer implementations. Shaping and delivering a strategy to accelerate use of AWS services in partner solutions, including Containers and Serverless is a key part of the role.

You will own the technical engagement with partners and their ultimate success. This includes solution design and architecture review to support customer opportunities and project implementations, developing a deep expertise in the AWS technologies. In this role, you will be highly collaborative working across a broad set of teams and managing stakeholders. You will act as voice of partners internally with AWS services and Global COE teams.

Key job responsibilities
. Engage C-level business and technical executives of partners and customers of all sizes and demonstrate the value proposition of AWS application modernization services
• Participate in deep architectural discussions to ensure modern applications are designed for successful deployment in the AWS cloud.
• Dive deep with partners to build technical capabilities through 1:1 and 1-to-many training sessions on various AWS application modernization services & solutions to build their application modernization practices on AWS
• Be the thought leader on AWS application modernization services and present in various forums on application modernization and building cloud native applications.
• Author or otherwise contribute to AWS customer-facing publications such as whitepapers, blogs.
• Nurture relationships with partners, enabling them to drive customer success leveraging AWS application modernization services.
• Act as a technical liaison between service engineering team, account teams and our partner community

Basic qualifications

• 10+ years of experience as Solutions Architect, Cloud Architect, Technical Consultant, Software Architect, Software Engineering Lead.
• 5+ years of application design and development experience, application development and DevOps practices within an enterprise, customer-facing roles or within a leading consulting company or systems integrator.
• 5+ years hands on experience developing, managing or working with Containers, Serverless, and integration services technologies such as: ECS, EKS, Lambda, API Gateway, SNS, SQS, MQ, and/or Step Functions
• 5+ years of working with large-scale container orchestration systems such as Kubernetes, Docker Swarm, OpenShift, etc in production environments.
• Knowledge of IP networking, firewall and VPN architectures, service mesh, DNS, and service delivery through load balancing techniques.
• Effective collaboration skills with the ability to interact and influence CxO level executives

Preferred qualifications

• Effective verbal, written communications skills, and interpersonal skills.
• Experience designing, building, refactoring or operating large-scale Serverless or Containers delivery projects (either on premises or in the cloud) and/or experience in the industry as a leader in the fields of application development, agile delivery and DevOps.
• AWS implementation or consulting experience with hands on experience working with event-driven or microservices architectures.
• AWS Professional Certification (e.g., AWS Solutions Architect Professional) or other industry certification.
• Proficient in several popular scripting or programming skills in any of the following popular languages (e.g., JavaScript, Python, Java, Bash/Shell/PowerShell, .NET, Go, Ruby, etc.

AWS Asia Pacific & Japan (APJ) Professional Services (ProServe) is seeking for a Senior Consultant, Ad Tech for its Technology & Industry team. This role will be focused on helping customers envision and drive transformations in the area of sell-side Advertising optimization. As an Advertising Industry Specialist, it will be your responsibility to engage early with executives as they look to leverage the depth and breadth of AWS Services, ISV Partner solutions, and custom AI/ML models to help them optimize the pitch-to-pay performance across their assets.

In this role you will have the opportunity to collaborate directly with APJ customers and partners addressing workflow performance, cloud workloads, security, compliance, scale, availability and manageability. You will be called upon to provide leadership to customers looking for solutions to transform their existing Ad Tech workloads using Cloud technology.

You will act as the voice-of-the-customer to oversee engagements and assist with non-technical change management work on policies, procedures, operations and people. In this role you will have the opportunity to acquire new technology skills and serve as trusted advisors for internal and external customers. You’ll work to develop and publish best practices and repeatable assets inclusive of AWS Partners to accelerate our customer’s transition to cloud-based AWS services.

Key job responsibilities

• Advertising Technology (AdTech) Workload Transformation Ideation – Envision data-driven solutions to support customer's needs in optimizing and modernizing their sell-side advertising business across assets and facilitate cross-platform ad buying, fulfillment, and measurement
• Customer Value Management – Consult end customers and create solutions and offerings helping them impact customer LTV through AdTech investments
• Technology Leadership – Define and design solutions that exceed customer expectations based on the use of AWS services and ISV/partner offerings. Ensure all online and offline purchases and purchasing intent (e.g., CRM, external data) is considered to create a 360 profile of an end-customer/consumer
• Customer Engagements – Conduct workshops with senior executives in the Ad Ops, Ad Tech, and Ad Product organizations to capture their current state and envision solutions for accelerating their optimizations in a quantifiable manner. You will also engage with end customers of AdTech solutions/platforms to help them derive enhanced value from their investments. Develop project proposals and solution architectures to deliver on customer requirements. Stay engaged as the customer champion through all phases of project delivery to ensure value realization
• Industry Leadership – Lead AWS architecture discussions, cloud operations optimization, AWS migrations, security and integration of AWS services supporting customer requirements.
• Develop Partnerships – Develop industry solution roadmaps for clients, partners and service providers. Drive collaboration and integration between multiple AWS partners to deliver comprehensive solutions for large industry customers clients
• Industry Expertise Transfer – Work with global AWS Professional Services (ProServe) leadership to grow capabilities within the AWS Professional Services (ProServe) practice. Work with ProServe global industry leadership to stay-ahead of the leading-edge platform services and be able to deploy quickly. Support best practices efforts for all AWS and Partners. Upskill AWS ProServe builders in APJ on proven ProServe offerings.
• Customer Advocacy - Work with AWS engineering groups, technology and professional services teams conveying customer requirements, driving inputs into short-term and long-term AWS technology roadmaps.
• Industry Shows and Organizations - Participate in key industry trade shows, session panels, keynotes, industry groups, technology organizations and technology standards board's directly conveying AWS corporate messaging and driving new industry wide engagements as necessary.

This is an executive level customer facing role. You will be required to travel to client locations to deliver professional services when needed.

Basic qualifications

• 10+ years of consulting experience working with Data and AI/ML solutions
• 10+ years of experience in developing long-term strategies around product/ solution roadmap with execution programs to deliver on envisioned strategy
• Recent and demonstrable hands-on experience with Ad Tech workloads
• Ability to create compelling customer proposals and executive-level presentation skills
• Expert level understanding of Cloud Computing, Hybrid, Multicloud environments

Preferred qualifications

• Industry expertise in Media or Telco or Retail or Consumer Product Goods
• Experience with pre-sales
• Experience with AWS services
• AWS Cloud Certifications

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for an experienced and motivated business-oriented AI/ML practitioner who possess a unique balance of business knowledge and Technology depth in Machine Learning with deliver implementation experience in the cloud.

AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

This role will focus on advising customers looking to enhance their business or operational outcomes through the use of ML on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex AI/ML workloads with our customers and partners.

Key job responsibilities
Responsibilities include:
• Advise customer’s technologists and business leads; help them to explore the art of the possible with machine learning, and to develop scalable ML solutions on AWS to deliver business value in the most effective way
• Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail
• Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to closure and into deliver
• Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of machine learning
• Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomes

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Enterprise Applications, Migration and Modernization (EAMM) background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Serverless ASEAN team as a GTM Specialist Solutions Architect!

The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to- market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Key job responsibilities

• Represent the voice of the customer; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases.
• Provide advanced technical knowledge to your aligned GTM teams to unblock our customers’ largest and most critical business challenges.
• Along with your extended team, own the technical bar for specialist technical artifacts and standards.
• Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.
• Guide and Support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures

A day in the life
Learn more about being a Solutions Architect at Amazon Web Services: https://www.youtube.com/watch?v=Js21xKMFdww

About the team
Within WWSO, this position is a part of the Go-To-Market (GTM) Specialist team, where you will lead GTM strategy for AWS Serverless services for ASEAN. We create sales plays, leverage partners, and build new initiatives that drive results for our customers. We provide critical feedback from customers to inform our product roadmap, and work closely with our partner network to build an ecosystem supporting our customers’ goals. In emerging areas, we play a critical role as the “first in” teams to build markets for new services, domains, or solutions. When a customer needs to innovate and requires a new way to leverage AWS, they count on us to innovate with them to build and deliver what they need.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are seeking a Sales Operations Specialist who possesses a passion for solving business problems through data-driven decision-making. The successful candidate will collaborate with Sales Operations leadership to identify and address operational challenges, implement BOSS mechanisms in other geographical regions, support all operational aspects of Annual and In-Year Planning activities, provide revenue routing support, assist with monthly forecasting, respond to operational inquiries from the field through a Live Chat channel, and leverage Generative AI to solve problems or derive insights from data. The ideal candidate should demonstrate broad technical skills, strong financial acumen, deep analytical experience, and a commitment to driving operational excellence.

The successful candidate will possess the ability to embrace challenges, work independently, and demonstrate a keen aptitude for learning. They will drive the development of simple, scalable solutions to address day-to-day problems, exhibiting exceptional organizational skills and the capacity to communicate results effectively, both in written and verbal form, with clarity and ease of understanding. Proactively seeking answers through self-service tools, they will know when to request guidance. A passionate and detail-oriented approach, coupled with analytical prowess and problem-solving abilities, will enable them to escalate issues and overcome roadblocks as needed. Adept at managing multiple assignments, requests, and processes concurrently, they will prioritize tasks and deliver timely results. Identifying commonalities across business needs, they will recommend improvements to accelerate current scaling mechanisms and leverage automation to grow capacity in line with business growth. Furthermore, they will be responsible for driving enhancements to reporting tools, methods, and processes utilized by the team, increasing the availability and granularity of actionable data.

This position will work with the several stakeholders supporting the extended AWS Sales & Marketing organization. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies.

Key Responsibilities include, but are not limited to:

• Support annual planning activities and develop actionable insights
• Provide enablement and support of specific mechanisms used to manage the Sales and Sales Operations businesses
• Support key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
• Create insightful analysis, reports, and dashboards to accelerate information-to-action at scale
• Develop relationships and processes with sales, sales operations, and other stakeholders to identify and address operational inefficiencies
• Prepare ad hoc analysis & participate on projects as needed
• Be an expert in analytics tools required to support Sales and Sales Operations

Are you passionate about advocating for customers and helping them achieve the highest levels of resilience? Are you calm under pressure and able to juggle many moving parts? Are you able to use data insights to look around corners, uncovering and mitigating threats to our customers’ experience? Can you act as a change agent, influencing support strategies, advocating for customers and challenging technical leaders? AWS Enterprise Support is hiring passionate, results-orientated, quality-driven Customer Health Manager who will proactively help Korea, ASEAN and ANZ customers and account teams achieve and maintain operational health.

As the Customer Health Manager, you will design and deliver programs locally that can scale to improve our customers operational health globally. You will bring together disparate information sets to form a holistic view of the customers health (including resiliency) and experience. You will establish “Customer Health Reviews“ where leaders can inspect aggregated customer health data and make informed decisions on where to prioritise AWS investment or perform technical deep dives. You will define and deliver against metrics and KPIs for continuous improvement, and act as a change agent.

You will own the problem resolution mechanism for Korea, ASEAN and ANZ, which provides visibility to AWS leadership about issues that have a negative impact for key customers. Through the prolem resolution mechanism you will facilitate complex technical problem management, as opposed to incident management. An "incident" is a currently impacting usage issue, or temporary service defect. "Complex technical problem management" is when a customer is unable to find a satisfactory solution working with support for a service issue, including where the issue becomes a subsequent loss of trust in the service.

The right candidate is passionate about executing and driving mission-critical programs. You will earn trust through high-quality, timely communications with stakeholders and customers of all levels. You will bring experience delivering global programs for operational/engineering organizations in large, multi-national, preferably tech, companies. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top
of AWS services.

Key job responsibilities
* Building a single view of our customers operational health that allow leaders to make informed decisions on where to prioritise investment
* Establishing new mechanisms for inspecting customer health
* Advocating for customers internally and representing their voice
* Driving our most critical escalation process during service disruption
· Prioritize, manage and own emerging and developing key customer risks/issues from start to finish
· Drive down mean time to engagement and communication for all key customer issues
· Analyze data trends on key customer issues to identify potential issues
· Work closely with others to identify opportunities for improvement
* Providing crisp and timely communication on developing issues to relevant internal and external customers
* Working with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
· Convey complex problems in easy to digest terms for all stakeholders
· Collaborating with key stakeholders around documentation and processes regarding recurring issues
* Building a broad understanding of AWS architecture and service inter-dependencies
* Design, build, or collaborate on solutions using automation and self-repair rather than relying on human intervention
* Other duties as required by the organization, including occasional out of hours support

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 7+ years of technical engineering experience
• 7+ years of design/implementation/operations/consulting with distributed applications experience

Preferred qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience in a 24x7 operational services or support environment

AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.

We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Senior Technical Delivery Manager Role is engaged with the client account level and is a trusted advisor; providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance and partnerships. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting customer requirements to onboard to AMS.

Key job responsibilities
The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available in the AWS cloud. You will be surrounded by people who are passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

· Earn a Trusted Client Advisory relationship with our clients and team.
· Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
· Work with application owners to develop and standardize test, upgrade, and release management processes.
· Engage with Director and C-Level executives to understand business needs.
· Go “toe to toe” with customer technical stakeholders on most issues.
· Be the voice of the customer and work with internal AWS resources to ensure that the customer’s requirements are met.
· Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
· Champion and advocate for customer requirements within AWS (e.g. feature requests).
· Participate in customer requested meetings (onsite or via phone).
· Triage technical issues.
· Provide oversight of escalation, prioritization, and drive customer communication during critical events.
· Developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.
· Understanding customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization.
· Analyzing application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility.
· Be available outside of business hours to help coordinate handling of urgent issues as needed.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• A Bachelor’s Degree or relevant experience
• 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer facing role with a high level of accountability.
• 10+ years of experience in a customer facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider.
• Hands on experience leading large-scale Cloud based IT transformation projects

Preferred qualifications

• Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers.
• Excellent written and oral English communication skills to successfully engage with customers and colleagues. This role will require the creation of content such as whitepapers, presentations, project plans and other written deliverables.
• Technical Program or Project Management experience
• Experience with creating and executing Operations Integration (OI) projects as part of a larger transformation
• Possess AWS Certifications