Total 6 support advisor job vacancies in D07 Golden Mile, Middle Road

Role Overview:
We are seeking an experienced professional to manage Application Maintenance and Support (AMS) processes and ensure the smooth functioning of our business-critical applications. This role involves vendor coordination, end-user support, contract management, and project oversight to deliver efficient, high-quality application support services.

Key Responsibilities:

1. AMS Management

• Vendor Coordination: Collaborate with vendors to onboard services, ensure SLAs are met, and address issues promptly to minimize disruptions.
• Performance Oversight: Review vendor deliverables, including incident reports, change requests, and service reports, ensuring compliance with contracts and processes.
• Reporting: Prepare and review monthly performance reports, addressing any discrepancies or performance gaps.

2. End-User Support

• Act as the main point of contact for application users, addressing queries, understanding requirements, and prioritizing issue resolution or enhancements.

3. Contract Management

• Monitor and track AMS contracts to ensure uninterrupted application support and maintenance services.

4. Process Standardization and Compliance

• Implement and enforce standard operating procedures for application support.
• Conduct compliance checks to ensure adherence to organizational policies and guidelines.

5. Project Management

• Oversee application enhancements and change requests by coordinating with vendors or in-house teams to deliver solutions on time.

6. Business-as-Usual (BAU) Operations

• Drive cost-efficiency through root cause analysis, performance tuning, and user training.
• Conduct periodic reviews of knowledge bases for AMS applications.
• Provide support for applications not covered by AMS and participate in disaster recovery exercises.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in application maintenance, support, and vendor management, with at least 2 years in project management.
• Strong understanding of ITIL methodologies (certification is a plus).
• Hands-on experience with the following technologies:Unix and Redhat scripting
  Java 8 or above
  Middleware (e.g., Weblogic, Tomcat, SpringBoot)
  Automation tools and build tools (e.g., Maven, Jenkins)
  Databases (Oracle, MSSQL)
  SDLC methodologies (Waterfall, Agile)
  

Our client is seeking an experienced Team Lead/Manager, Application & Development to manage a team of 5-7 application support and development professionals. The ideal candidate has prior experience leading application support teams and overseeing application development projects. This role focuses on ensuring smooth system operations, meeting enterprise standards, and supporting business objectives.

Key Responsibilities:

• Lead and mentor a team of application support and development professionals.
• Oversee application development, implementation, and maintenance to meet organizational needs.
• Manage the full lifecycle of application projects, including support, development, testing, and deployment.
• Ensure systems operate efficiently and meet business and security requirements.
• Handle incident, problem, and change management while driving automation and system performance improvements.
• Collaborate with stakeholders to define project scopes and deliverables.
• Stay updated on industry trends and drive continuous improvement.
• Manage vendor relationships and ensure effective collaboration.
• Monitor application performance and resolve issues promptly.

Qualifications:

• Minimum 5 years in application development, with at least 3 years in a leadership role.
• Proven experience managing teams of 5+ members in application support or development.
• Relevant experience in the financial sector (preferably Securities / Brokerage / Asset), with knowledge of MAS regulations.
• Hands-on experience with application development and support processes, particularly in .NET and SQL environments.
• Familiarity with Agile/Scrum methodologies and SDLC.
• ITIL certification and experience in the financial industry (securities or brokering) are a plus.
• Bachelor’s degree in Computer Science, IT, or a related field.

In this role you will lead and oversee the IT Infrastructure and Management division, focusing on both IT infrastructure and service delivery to provide secure, reliable, and scalable technology solutions.

Your role will be key in driving the company’s digital transformation, aligning IT strategies with business growth objectives, and ensuring the implementation of strong IT policies and data protection protocols.

You’ll ensure smooth, high-quality service for both internal and external stakeholders, while promoting operational efficiency and future-ready technology advancements.

Your Responsibilities:

• Shape and evaluate the strategy for the IT Management & Support Division.
• Continuously identify opportunities to automate processes and improve efficiency.
• Collaborate with vendors and industry experts to stay updated on technological advancements.
• Engage with stakeholders to align IT plans with business strategies.
• Lead incident resolution and root cause analysis for outages and cybersecurity issues.
• Provide support for key program and project implementations.
• Manage the division’s budget and ensure regular review of policies and procedures.

Requirements:

To excel in this role, you should have at least 10 years of experience managing IT Infrastructure and Support divisions, along with a strong background in cybersecurity.

A degree in Computer Science, Engineering, or a related field is essential, and certifications like CISA or CISSP are a plus. With 15 years of overall IT experience, including a minimum of 10 years in supervisory or management roles, you’ll effectively handle complex projects and vendor relationships.

A solid understanding of cybersecurity laws and the ability to thrive in dynamic environments, making informed decisions under pressure, are crucial.

• Central working location
• Opportunities to grow and learn

Our client, a leading fund manager, is hiring for a Business Development Support Associate to support the growth of ETF business in Asia. This role offers an opportunity to contribute to the growth and development of the ETF business while navigating the complexities of the ETF ecosystem in Singapore. The scope includes monitoring daily trading volumes, and collaborating on policy reforms with the Stock Exchange to ensure seamless investor experiences. Additionally, the incumbent will work closely with the Marketing team to organize ETF events, maintain pitch decks, and support engagement with potential partners.

Our Ideal Candidate:

• 1 - 3 years of relevant experience in asset management, with a good understanding of ETF market dynamics
• Basic knowledge of index methodology and regulatory framework
• Proficiency in CRM and MS Office
• Fluent in English and Mandarin to review and work on materials in Chinese for Hong Kong ETFs
• Strong presentation and communication skills

If you believe you fit the requirements for the role, please click "Apply"

Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA R23114042

#NEW# Technical Support Analyst - Up to $6,500 - (Maternity Cover Until 2nd Sep)

With a 30-year presence in the Asia Pacific, wour client rapidly grown with key locations and an expanding network. Internationally, they are operate across six continents, focusing on core sectors.

The Technical Support Analyst role involves prompt, customer-focused service, contributing to IT projects and proactive initiatives. The ideal candidate should have strong communication skills and a commitment to customer satisfaction.

Day-to-day Responsibilities:

• Respond to customer incidents and requests through phone, email, or standard methods within agreed SLAs.
• Resolve customer issues by understanding needs, identifying problems, and providing optimal solutions; expedite corrections or adjustments and follow up to ensure resolution.
• Strive to resolve customer requests on the first contact; identify training opportunities.
• Maintain records of customer interactions in the ticketing system, following communication procedures, guidelines, and policies.
• Provide on-site and remote service using control and administration tools.
• Create and update knowledge articles.
• Manage end-user assets, including setup, configuration, collection, and wiping; ensure asset tracking systems are updated.
• Install pre-packaged software on user-end devices.
• Create, update, and delete user accounts in active directory and supported applications.
• Assist with audio-visual conferencing setup, scheduling, and support.
• Conduct software and/or hardware testing.
• Respond to security incidents, perform initial investigation, and take remediation actions.
• Assist with event monitoring, diagnosis, and response.
• Respond to major incidents: categorize incidents, send notifications, troubleshoot hardware, software, and networks, escalate as needed, contribute to remediation efforts, and participate in after-action analysis.
• Perform basic system management and operational tasks.
• Assist with office move technology logistics.
• Support project delivery.
• Handle ad-hoc tasks assigned by the Manager.

Best Practice / Process Support:

• Collaborate with other teams within the Technology Services Department when necessary to achieve call resolution. The Customer Support Team must provide detailed and precise information on these occasions to enable those teams to ensure a prompt resolution.
• Work with other individuals within the IT Support team to ensure all customer requirements are supported to a high and consistent standard on a daily basis. Ensure effective feedback is communicated to the relevant parties.

Required Qualifications and Skills:

• Diploma or degree educated
• Minimum of 3-5 years of experience in a similar role
• Experience in a professional services or law firm environment is advantageous
• Strong IT skills with a high level of competency in the use of Office 365 and a good understanding of AD, AAD, Exchange
• Document Management ,eg iManage
• Case Management, eg MatterSphere, Visualfiles, Axxia, Prolaw
• Dictation, eg Bighand
• Time Recording, eg Intapp Time
• Enterprise Apps, egElite 3E, HRIS, Interaction
• Intranet, eg SharePoint, Jive
• Microsoft Exchange, Microsoft Office, Active Directory, Vmware, VPN
• Desktop imaging, End user hardware & peripherals, Printers etc.
• Capable of working independently and collaboratively as a team member
• Proactive approach in identifying work to be done
• Excellent organizational skills with acute attention to detail
• Good communication skills and the ability to manage expectations

For more information, please contact [email protected]

• Assist in full range of tax services in compliance with laws and regulations
• Identifying and mitigating potential tax risks
• Managing tax provision and tax compliance process
• Ensure the Group's tax policy are complied with the updated international tax regulations
• Monitor local and international regulatory developments in transfer pricing
• Manage the relationships with local authorities and agencies

Requirements:

• Degree holder in Accounting / Professional tax qualification is highly preferred
• Minimum 3 years of relevant tax experience (Big 4 + corporate tax experience is preferred). Candidate from Big 4 are welcome to apply
• Good spoken and written skills in English and Mandarin as need to liaise with Mandarin speaking stakeholders
• Strong knowledge of tax accounting and tax compliance

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

#LI-JC1