Total 17 tech support job vacancies in Singapore

Job Description

Responsibilities :

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Required Skills :

• Intermediate knowledge and hands on experiences in SQL and Linux
• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Experience of Job scheduling, Kafka, and ActiveMQ..
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

EA Number: 11C4879

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirement/Skillsets:

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

EA License: R1873481

Company EA License: 11C4879

Job Description

Key Responsibilities:

• Responsible for the .NET, sharepoint & CRM application support and maintenance, with code fixing, enhancement and development.

• Responsible in end-to-end production support that includes managing incidents, service level, problems and releases.

• Responsible in performing application environment setup, installation, software upgrades and deployments.

• Involved in requirement and functional discussions, and assisting the business owners in formulating the requirement

• Application development for minor & major change request/enhancements

• Technical analysis of business requirements and estimation for development Tasks.

• Take responsibility in establishing standards, tools and methodologies to the project

• Implement new functions and changes to existing functions under consideration of the given parameters of the enterprise and solution architecture.

• Front client queries with regards to the application functionality and behavior

• Mentor, and guide junior developers

Role Requirements:

• Minimum of 8 years of experience in application development and maintenance

• Experience in Singapore Public Sector projects, especially maintenance project.

• Experience in GCC,GDC,GCC+ on azure, aws would be required

• Application design and development experience is required

• Experience of Dynamics 365 CRM capabilities and extensibilities

• Design & Development experience in Dynamics 365, .NET application, REST API and microservices development is a must

• Troubleshooting, investigation and analysis on issue, and solution

• Communications and presentation skills to articulate the solution or issue with business stakeholders

• In-depth knowledge of the Microsoft Dynamics CRM platform. Hands on experience in configuration, customization and extension of Dynamics CRM

• SQL Server 2008 or above with custom report experience through SQL Server Reporting Services (SSRS) and FetchXML

• .NET Framework Version 4.5 or above including strong WCF experience

• Knowledge of Web development, HTML, CSS, JSON, XML, Javascript and SQL

• C# and OOPS concepts

• Knowledge on Power platform components and hands-on experience on the same

Good to have:

• Microsoft Azure or AWS knowledge

• Experience of data integration and data migration projects

• Experience with defined frameworks (MVC, Entity Framework and Enterprise Library)

EA Number: 11C4879

Are you a tech-savvy professional with a passion for delivering exceptional customer service? We are looking for a Helpdesk Support Specialist to join our team and provide top-notch IT support to our clients.

Key Responsibilities:

• Provide first-level IT support and troubleshooting for desktop systems, browsers, and applications.
• Handle helpdesk tickets efficiently, ensuring timely resolution of issues.
• Perform simple reporting and analyze helpdesk data to improve service delivery.
• Support and maintain MS Office Suite applications and related software.
• Uphold a positive and professional attitude while ensuring excellent customer etiquette in every interaction.

Qualifications and Skills:

• Diploma in Computer Science, Information Technology, or a related field.
• At least 2 years of IT support experience in a helpdesk environment.
• Strong technical proficiency in desktop systems, browsers, and the MS Office Suite.
• Experience in data analytics and generating helpdesk reports is a plus.
• A positive work attitude, adaptability, and excellent customer service skills are essential.

EA License: R1873481

Company EA License: 11C4879

Job Description

• Skilled helpdesk support engineer with good problem solving and troubleshooting skills.
• Diploma is CS or IT related min 2 years experience
• ⁠At least 2 years IT support experience
• Carry out simple reporting and help desk data analytics
• Proficient in Personal Desktop, browsers and MS office suite
• ⁠Positive work attitude is key and strong customer etiquette.

EA Number: 11C4879

Required Skill: SQL/Oracle and Unix

• Good experience in Unix/Linux and SQL/Oracle
• Experience in banking and Cards domain.
• Should have good functional knowledge and good communication & coordination skills
• Good Knowledge system/application log analysis
• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.
• Verbal and written communication skills are vital.

Job Description

Responsibilities

• Gather and understand the business requirements and translate to Functional Specifications
• Walkthrough of Functional Specifications with users, development and technical teams
• Develop web based applications based on specifications
• Provide support and trouble shoot application issues
• Perform unit and integration software testing
• Produce Test Scenarios targeting all business requirements
• Person in charge of all requirements/functional specs clarifications
• Conduct defect analysis during UAT
• Coordinate and liaise with relevant parties for project related items
• Could be assigned as Project Manager in some projects.

Requirements

• Degree in Information Technology, Engineering, Computer Science or related disciplines
• At least 5-7 years experience as System Analyst
• Strong analytical and problem-solving skill.
• Able to work in fast paced and challenging environment
• Able to learn and adapt quickly to new skill and technology
• Good communication, presentation and inter-personnel skills.
• Must be a team player as well as able to work independently
• Strong techno-functional skills required:
• Proven experience in requirement gathering and documenting them
• Experience in conducting User Acceptance Test and User Training
• Good in documentation example: Technical design, User manuals, FAQ etc
• Handle users' requests and Application support
• Good understanding of programming and coding standards
• Proficient in developing Web based applications using .NET and MVC 5
• Proficient in SQL programming in MS SQL 2016 and performance tuning
• Familiar with SQL Server Reporting Services (SSRS) & SQL Server Integration Services (SSIS)
• Familiar with Telerik/Kendo MVC UI controls,.NET 4.5 and later
• Working knowledge in Entity Framework 6 ,LINQ, Web API, Windows Communication Foundation (WCF) and Microsoft Enterprise Library
• Proficient in Ajax, JQuery,JSON, CSS 3, HTML 5, Bootstrap
• Working knowledge with VS 2015 and TFS

EA Number: 11C4879

JD :

· IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

· Proficiency in troubleshooting Windows operating systems.

· Familiarity with Active Directory, Microsoft 365 & MS office products.

· Basic understanding of networking (TCP/IP, DNS, VPN).

· Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).

· Any Windows Server knowledge will be added advantage.

Education

· Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience

· Minimum 3 years in an IT support or helpdesk environment preferred.

· First level support to users in Singapore Operations and Extended Operations in other regions for hardware, software, and network-related issues.

· Diagnose and resolve technical issues in a timely manner, escalating to higher levels of support when necessary.

· Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

· Assist with the setup and maintenance of user accounts, permissions, and access controls.

· Monitor, Assign and report Service Desk tickets.

· Ensure software updates and patches are deployed regularly.

· Monitor system performance and network stability, reporting issues promptly.

· Assist with backup and recovery processes to ensure data integrity.

· Collaborate with IT teams to deploy system upgrades and new technologies.

· Work with other vendors which need secondary support and ensure closure of issues.

· Document reported issues, resolutions, and follow-up actions in the ticketing system.

Additional details:

Job Type : 12 months Contract - Extendable

Location : Jurong East

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Responsibility of / Expectations from the Role

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

EA Number: 11C4879

About the role:

• To coordinate between Application Teams in setting Monitoring system developing for Application enhancements.
• To Develop Monitoring Application
• To support Application running on OpenShift Environment
• To Enhancements bug fixes existing application running in Java, Python and Shell scripts

Your background:

• Knowledge in Java programming
• Knowledge on Python scripts
• Knowledge in Java, ELK stack & Grafana
• Knowledge In Angular , Tapestry
• Knowledge in JBoss, MariaDB, Filebeat & Metricbeat
• Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms​ (optional)
• Expertise / working/ practical knowledge of containerization platforms – particularly OpenShift (Optional)
• Team player to work with multiple teams and teammates​
• 5 Years minimum professional experience and 2 Years minimum relevant experience
• Willing to work in shifts and in weekends​

EA License: R1873481

Company EA License: 11C4879

Job Description

Responsibility of / Expectations from the Role

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Requriements

1. Programming language/framework: Java, Spring MVC, MySQL.

2. Hands-on experience in Linux & Shell.

3. Hands-on experience in SQL.

4. Hands-on experience in AWS services.

5. Experience in using ITSM tools.

6. Experience in Release Management activities.

7.Knowledge of Airline Domain.

8. Knowledge in Splunk & Datadog

EA Number: 11C4879

Job Description

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements: 

• Strong analytical and problem-solving skills.
• Possess positive work attitude, self-motivated in a highly demanding environment.
• Excellent communication skills.
• Able to work collaboratively with a diverse group of stakeholders.
• Experience with application support tools and technologies.
• Good understanding of software development and maintenance processes.

EA Number: 11C4879

Job Description

Responsibilities :

• Hands on Experience on Design , Development Deployment of IBM FileNet 5.x applications
• Hands on Experience on debugging of IBM Case Manager 5.x Applications issues
• Good in Java/J2EE, Spring and JSP
• Hands on Experience on task/workflow design deployment
• RDBMS DB2/ MS SQL Server
• Hands on experience on Configuring Workflow, Queues, Rosters, Document Class and Document Class Security
• Good in troubleshooting and handling Production issues.

Requirements

• Knowledge to stop/start FileNet services
• knowledge of IBM Case Manager 5.x, ICN, Java API & CPE
• Experience on Design & Deployment of Application using IBM Case Manager 5.x
• Application Servers Weblogic / WebSphere 7 & above
• Understanding of Java/J2EE, Spring and JSP
• Hands on Experience on task/workflow Application deployment
• Good in troubleshooting and handling Production issues
• Hands on Experience on high availability environment
• RDBMS DB2/ MS SQL Server
• Good Analytical and logical skills
• Good in troubleshooting and handling Production issues
• Good communication skills.

EA Number: 11C4879

Job Description

IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

• Proficiency in troubleshooting Windows operating systems.
• Familiarity with Active Directory, Microsoft 365 & MS office products.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).
• Any Windows Server knowledge will be added advantage.

Education
• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience
• Minimum 3 years in an IT support or helpdesk environment preferred.

EA Number: 11C4879

Job Description

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

Shift Timings

1. Morning shift 6am to 3pm
   General shift 9am to 6pm.
   Afternoon shift 2pm to 11pm
   Night shift 10pm to 7am.
   
2. Need to support including night shift, weekends and public holidays

EA Number: 11C4879

Job Description:
We are seeking a motivated and detail-oriented Junior Production Support Engineer with a foundational understanding of Unix and Java. The ideal candidate will be responsible for monitoring, maintaining, and troubleshooting production systems, ensuring minimal downtime and swift issue resolution. This role requires a willingness to work on a rotating shift schedule, including night shifts, to provide round-the-clock support.

Key Responsibilities:

• Monitor and support production systems to ensure stability, availability, and reliability.
• Troubleshoot and resolve basic issues in Unix environments and Java-based applications.
• Escalate complex problems to senior support or development teams when necessary.
• Collaborate with team members to execute routine maintenance tasks and deployments.
• Document issues, troubleshooting steps, and solutions for future reference.
• Follow established protocols and standards for incident response and resolution.

Requirements:

• 1-2 years of experience in a production support role.
• Basic knowledge of Unix/Linux commands and scripting.
• Foundational understanding of Java for troubleshooting application-related issues.
• Strong problem-solving skills and attention to detail.
• Willingness to work in rotating shifts, including nights and weekends.

Preferred Qualifications:

• Prior experience with monitoring tools and ticketing systems.
• Ability to adapt to a dynamic production environment.

EA License Number : 11C4879

• Participate in the testing, implementation and change control procedures of new releases for the local systems and core images. Basic knowledge of computing and networking is needed.
• Responsible for local system administration, local system support and infrastructure support.
• Provide desktop and user support for both front and back-office users, responsible for managing the software/hardware, infrastructure servers and video teleconferencing related requests and matters.
• Set up, operate, and maintain local systems/equipment through keeping them in good condition and monitoring consoles and peripheral equipment for malfunctions and error conditions.
• Running all application processing, installation, and configuration according to the operating instructions provided.
• Ensure management is made aware of any situations, both actual and potential that might adversely impact the safety, integrity, and quality of the local systems.
• Initiate recovery or restart procedures required as a result of unforeseen occurrences or interruptions, including:
• Accurate logging and ascertaining the nature of the problem to determine the level of support required.
• Ensuring the required support is gained promptly and given a high level of assistance to ensure a speedy resolution.
• Ensuring line management is aware of any production problem as they occur.
• Provide professional and courteous support to the users, answering questions, assist in the investigation of hardware and applications issues and get the problem resolved in a timely manner.
• Provide support in preparation of the regular BCP drills.
• Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding on the bank’s desktop technology strategies meeting the departmental objectives.
• Answer support calls and emails, and then raise ticket(s) on the incident management system in a timely and effective manner to ensure a timely resolution. Also, perform closure of logs including following up with all affected departments and their associated users to ensure that problems are solved, and the level of service did meet their expectation.
• Responsible to raise incident tickets on ServiceNow for any issues requested by users. Ensure tickets are being handle and resolve in an effective and timely manner; including following up with all affected departments and their associated users to ensure problems are resolved and the level of service did meet the customer expectation.
• Ensure processes and procedures are in place and documented properly for regional support purposes. Good knowledge of computing and written skill is required.