Total 5 service centre manager job vacancies in D20 Bishan, Ang Mo Kio

Summary

Reach Learning and Development is dynamic and collaborative team, we value creativity and innovation that drives impactful employee growth. We foster an inclusive environment that encourages continuous learning and professional development, giving all AppleCare employees an opportunity to thrive. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. This role is an onsite position based at our office in Singapore, AHA is not an option.

Description

The L&D Program team is seeking a process-oriented individual who will play a pivotal role in driving the design, development, and delivery of programs aimed at fostering a culture of connection and learning within our organization. This role is responsible for operationalizing the strategy across the organization, acting as the voice of the business, keeping regional partners informed, and closely collaborating with the wider team to serve as the conduit to the business in the region. As an Operations & Culture Program Manager, you will collaborate with cross-functional teams to find opportunities within Apple for growth, both in-role as well as developing into new roles. You will implement strategies to help individuals explore various career paths, and connect with leaders and subject matter experts who can help in their growth journeys.

Responsibilities:

• Lead a team of rotations and/or permanent employees focused on the delivery of internally facing programs, projects and services for Reach Operations and Connections teams in the APAC region
• Responsible for performance, development and coaching of direct team members
• Partner with Reach functional teams to champion needs and ensuring regional voices are considered in the overall program strategy
• Work in unison with other Operations Managers and Culture & Connections program managers, sharing best practices, and ensuring cross-region alignment
• Lead cross-functional project teams to implement program initiatives focused on building communities and connections for career development
• Contribute to the strategic planning of a Communities of Practice model, focusing on long-term goals, scalability, and continuous improvement
• Identify and implement process improvements
• Oversee program delivery, ensuring high-quality facilitation and participant engagement
• Contribute to requirements for tools and systems to support professional connections and networking

Minimum Qualifications

• Bachelor's degree or equivalent experience leading in a large-scale organization, training, or learning environment
• 5+ years of experience in people management
• Experience operationalizing strategies and collaborating cross-functionally
• 6+ months experience in Reach, a similar organization focused on employee learning and development, or as a participant in Reach development programs
• Exceptional communication skills, both written and verbal, with the ability to influence and collaborate effectively with global teams.
• Able to work flexible hours to accommodate global collaboration
• Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Confronts barriers to greater inclusion with tenacity, care and commitment

Preferred Qualifications

• Experience building communities to drive organizational connection and collaboration
• Demonstrated strategic agility, with the ability to translate strategy into actions and pivot where necessary
• Proven capabilities in networking, building strong relationships and influencing key partners, peers, and leadership at all levels
• Strong facilitation, organizational, and time management skills
• Competency in collaborating with technical teams to articulate and define requirements, aligning with program objectives
• Motivated teammate with the ability to collaborate effectively cross-functionally
• Experience in setting and supporting global strategies and implementation plans that align with program strategies, adjusting for regional nuances
• Experience in facilitating readouts to business partners and leadership

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Apple is looking for an experienced Product Manager to join the Apple Store Online Product Team in Singapore. This team drives the roadmap and delivery of technical capabilities in APAC, with a vision for the future of online shopping. This is a technical role that links between business, design, and engineering to deliver incredible experiences and products to our customers.

Description

We are a high performing team supporting Apple’s strategic initiatives and representing the future of digital retail. This role will require significant partnership with teams across Apple, including Apple Store Online teams, Marketing, Operations, Marcom, Finance, and various Engineering teams. Success in this role will include delivering timely and seamless omni-channel experiences for our customers.

Responsibilities:

• Participate in the development of strategies and plans to achieve business goals and deliver amazing customer experiences
• Establish and manage the technical product roadmap, working to ensure alignment across the business needs and technical feasibility
• Drive product discovery, requirements, and delivery of new capabilities
• Communicate ideas, plans, and program status to partners and leadership

Minimum Qualifications

• BA/BS in Computer Science or a technical degree, or 4+ years of relevant professional experience
• 7+ years Product Management and Project/Program Management experience driving e-commerce or consumer digital experiences
• Ability to dive into technical details and designs including web technologies, large-scale service architectures, and app platforms
• Ability to communicate effectively, across all levels of the organization, including the ability to communicate technical concepts to non-technical audiences

Preferred Qualifications

• Track record of developing and delivering multi-year experience and capability roadmaps with complex interdependencies
• Experience using data and insights to design customer-facing programs and capabilities globally
• Experience with business analysis, process improvement, and multiple project management methodologies
• Proficiency with new technologies like AI, Deep Learning, and their practical applications in digital commerce
• Proficient in both written and spoken English and Chinese or Japanese as this role requires constant communications with both internal and external stakeholders within the region.
• Experienced in commercial programs execution like Payments and Financing, Trade-in and Upgrade programs.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal platforms, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple’s ETS Platform Services group is looking for a talented leader in software engineering with great technical acumen, self-drive, attention to detail, comfort with pulling up the sleeves to get hands-on, and excellent verbal & written communication skills. Strong background in operations, automation, implementation and development experience is required for this leadership role. Ensuring the availability, performance, maintenance of high volume, highly available, mission critical enterprise platforms/applications related to Infrastructure Platform (DevOps, Nginx), Broad spectrum of large scale, high performance security platforms system anomaly detection, malware and abuse detection and prevention, edge security etc. to name a few and Business Platforms in supply chain domain.

Description

As a Leader, we seek your contributions in building, developing, and retaining a high-performing team of software engineers and create an environment where they can thrive and succeed. You act as a visible role model for your team when it comes to getting things done, meeting, and exceeding expectations. We look forward to your skills in relationship management and partnership are top-notch as this role requires working with management, developers, quality engineers, EPMs and SREs who take pride in building outstanding scalable solutions. While the primary role is leading/managing employees, you should have deep technical knowledge on distributed systems and cloud computing, security platforms and can quickly understand and respond to peer teams' needs.

You will:

• Spearhead in designing and implementing comprehensive monitoring for applications, integrations and anomalies.
• Innovate and find opportunities and drive automations efforts across various platform and security applications.
• Working closely with Cross functional IT organization, Business group, Apple's production support team, application engineers, systems engineers, database administrators and QA team to effectively ensure implementation and reliability of Platforms/Applications.
• Look beyond daily demands to identify and discuss trajectories — the technological, the organizational, and the social to make strategic decisions to advance team’s performance and growth of team’s potential.
• Apart from proving help to team, also open to collaborate and seek help to unblock any hurdles team may face while working to achieve their goals.
• Identify strengths and weakness to nurture talent and provide opportunities to harness their strengths and grow and also guide them to overcome their weaknesses.
• Seek and familiarize with new industry trends in machine learning, anomaly detection and edge security domain to provide clear direction to team.

Minimum Qualifications

• More than 12 years in software engineering including more than 5 years as an engineering leader
• Strong experience in delivering business critical applications and cross cutting platforms that are scalable and highly available.
• Experience is working and managing deliverables in a globally diverse environment.
• Strong analytical, troubleshooting and problem solving skills
• Ability to communicate with large cross-functional teams about various engineering topics such as system architecture, detailed design, APIs, project schedules etc.
• Ability to make right trade-off choices when dealing with functional complexity, conflicting priorities and aggressive schedules
• Represent the team and remove hurdles to enable each team member to operate at the highest level of efficiency and productivity
• Ability to hire, mentor and manage the performance of a large team.
• Good knowledge in at least one object oriented programming language (preferably Java)

Preferred Qualifications

• Experience managing engineering/operations team anti abuse/ security domain (good to have)
• Java and JVM technologies runtime configurations and troubleshooting is a plus
• Good understanding of Database concepts, PL/SQL and NoSql Technologies.
• Good understanding of various machine language algorithms and patterns is desired
• Good understanding of Cryptographic algorithms, Data security, SSL, certificates etc.
• Good fundamentals on data modeling and Machine learning algorithms

Summary

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. There is a lot that goes into building the most secure yet user-friendly devices in the world. We are a unique Software Development group with a charter to secure our platforms that include iOS SW, iOS Devices, and Mac. We build solutions that are used by our customers, our engineering teams, and our manufacturing environments. We are looking for a detail-oriented technical engineering project manager who will partner with our Development, Quality Assurance, Infrastructure, and SRE teams to drive/lead/organize cross-functional efforts across Apple manufacturing environments. This role requires a motivated individual with strong communication, organization, and technical skills who work well in a fast-paced dynamic environment. Are you ready for this challenging yet highly visible and rewarding opportunity?

Description

Our organization works with many cross functional teams across the company. We’re looking for someone that can partner with our engineering managers and engineering teams to aid in aligning the cross functional teams on features, schedules, issues, etc... Our typical requests involve either enhancements to existing systems, augment features, or building completely new systems to meet business requirements. In any of these cases, we start off discussions/meetings with our cross functional partners to obtain, negotiate, and align on requirements. As an Engineering Project Manager, you will be key to facilitating/driving these discussions and meetings along with Engineering Managers and/or Engineers to collect/define/align/plan for any initiative. This initial phase will also involve spawning internal discussions with engineering managers, engineers (as required), QA, Infrastructure, and SRE teams to further understand the capability of existing systems, to reach consensus on whether to leverage existing, or to build new. Once it gets past the investigation and planning phase, it's time to work closely with all the stakeholders to define milestones and track them to ensure we are on target in successfully delivering the solution. From this point on, it’s project management 101 to make sure that all the dependent pieces are moving orderly through every step of the way until successful project completion. The engineering/infrastructure teams will look to the engineering project manager to help them prioritize and focus to maximize the level of efforts to meet the commitments in time with highest quality. You will also be required to produce documentation to clarify the scope and direction of the solution to make sure everyone's on the same page.

Minimum Qualifications

• At least 2 years of technical program or project management in Infrastructure, IT, SRE, Software Development projects
• Understanding of hosting components such as OS, servers, storage, databases, backup, load balancers, DMZ, networking, VMWare, Linux etc.
• Excellent communication and presentation skills to engineers and managers
• Able to scope projects, identify risks, develop mitigation strategies, stakeholder management, data-driven analysis for decisions and facilitating resolutions along with readiness and change adoption.
• Ability to work with globally dispersed project teams
• Willing and able to travel to international manufacturing partners (can be up to 2 weeks at a time)

Preferred Qualifications

• Experience working with operations, data centers, suppliers, vendors, manufacturing teams and understands the technicalities associated is a plus.
• Working experience with consumer hardware manufacturing from a program perspective is a plus.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Description

The AppleCare Technologies Systems Quality team has an immediate opening for a Systems Quality Project Manager to manage and lead User Acceptance Testing (UAT) activities for complex Regional and Global AppleCare systems and software projects. You will be responsible for the planning, coordination, execution management, issue resolution, and progress reporting of testing activities across business and technical groups on BPR led projects. Through your knowledge of industry best practices for quality management, you will help to evolve the way we approach test planning and execution.

Develop Comprehensive Testing Strategies:

• Quality advocate who will collaborate with business and technical teams to create quality test plans for cross- functional systems projects, focusing on User Acceptance Testing (UAT).
• Design testing structures, defining roles and responsibilities across all regions, Apple organizations, and third-party vendors as needed.

Establish UAT Communication and Coordination:

• Define and manage UAT communication plans, including meeting schedules and escalation processes across global time zones.
• Lead the scheduling and coordination of UAT preparation and execution activities.

Risk Management and Resource Planning:

• Proactively identify technological, organizational, and political risks, developing effective mitigation strategies.
• Estimate resource requirements for testing and ensure realistic plans are in place.
• Ensure the availability of test environments and necessary data to support testing activities.

Optimize Testing Through Automation and Analysis:

• Identify and implement opportunities to leverage automation for test preparation and execution.
• Apply strong analytical skills to investigate and resolve issues discovered during UAT activities.

Minimum Qualifications

• 5-7 years experience leading testing/QA, with emphasis on planning and managing cross-functional testing
• BE / BS Tech in Computer Science or information management from a premier school

Preferred Qualifications

• Experience with test automation tools and frameworks
• Experience with different testing methodologies and driving a quality mindset
• Ability to develop technical expertise and understanding of system interdependencies, and their impacts on testing plans
• Ability to abstract technical details and effectively communicate to audiences at different levels
• Proficient at balancing multiple efforts at a time
• Excellent listening, communication, leadership and presentation skills
• Ability to develop and maintain relationships with internal partners
• Exemplify flexible thinking, curiosity, self-motivation, dedication to quality, focus on the details, and a positive perspective
• Strong organizational and documentation skills
• SAP functional experience, and experience migrating from SAP R/3 to SAP S/4 HANA is beneficial
• Ability to travel up to 10% of the time
• Quality Assurance certification (ISTQB, ASQ, etc) and/or PMI certification is highly desirable