Total 3 pr officer job vacancies in D03 Queenstown, Tiong Bahru

* Basic Salary & Allowance

* AWS & Performance Bonus

* Medical, Dental & Insurance Benefits

RESPONSIBILITIES:

• To receive and make inbound & outbound calls from/ to customers.
• To perform job order taking/ entry, related to vehicle breakdown.
• To accurately capture and submit job order via GPS/CAD system.
• To assign jobs and monitor job status.
• To liaise with contractor when there is a need to utilize their services.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To perform credit card sale transaction when required.
• To undertake adhoc tasks as and when assigned.

REQUIREMENTS:

• Minimum ‘N’ Level and above.
• Preferably with 1 to 2 years working experience in Customer Service.
• Good computer and communication skills will be advantage.
• Good team player who is service-oriented.
• Able to work on rotating shifts, including weekends and public holidays.
• Entry level with positive attitude are welcome to apply.

* Basic Salary & Allowance

* AWS & Performance Bonus

* Medical, Dental & Insurance Benefits

RESPONSIBILITIES:

• To receive and make inbound & outbound calls from/ to customers.
• To perform job order taking/ entry, related to vehicle breakdown.
• To accurately capture and submit job order via GPS/CAD system.
• To assign jobs and monitor job status.
• To liaise with contractor when there is a need to utilize their services.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To perform credit card sale transaction when required.
• To undertake adhoc tasks as and when assigned.

REQUIREMENTS:

• Minimum ‘N’ Level and above.
• Preferably with 1 to 2 years working experience in Customer Service.
• Good computer and communication skills will be advantage.
• Good team player who is service-oriented.
• Able to work on rotating shifts, including weekends and public holidays.
• Entry level with positive attitude are welcome to apply.

RESPONSIBILITY:

· Sort out and account for daily work orders/ roadside assistance forms.

· Raise work orders for sub-contractors.

· Submission of battery tax invoices and payment received.

· Submission of membership application, service receipt and payment received.

· Submission of scrap car documents.

· Submission of official receipts and payment received to Finance Department.

· Submission of refund cases to Finance Department.

· Prepare billing reports for Finance Department.

· Checking of sub-contractors’ reports.

· Checking of invoices.

· Undertake any other tasks assigned by superiors from time to time.

REQUIREMENTS:

· Minimum qualification: NITEC or equivalent.

· Minimum experience: 1 year of relevant working experience.

· No related experience with willingness-to-learn and positive attitude are welcome to apply.

· Able to start work immediately/ within short notice are preferred.