Job description
• Engage users to understand strategic and operational needs, capture requirements, identify gaps and translate these into solutions.
• Provide daily applications support and perform administrator functions such as user management, security management, etc.
• Prepares technical reports by collecting, analyzing, summarizing information and trends.
• Conduct regular user trainings as well as reviews and revise training materials.
• Manage business applications related projects, including requirement gathering, user acceptance tests, data migration, and ad-hoc assignments.
• Provide ad-hoc support to other application systems like NetSuite, Salesforce, HRMS, etc, when needed.
• Manage 3rd party vendors and consultants to achieve holistic outcome/ goal.
• Develop SOP, user guides, training materials and systems documentations and ensure these are up-to date.
• Provide assistance in planning, design, research and acquisition of new or upgraded business applications.
• Prepare reports/ dashboards for IT department.
• Continuous work improvement in operational efficiency through automation scripts, implementation of new technology and knowledge sharing.
• Be a role model, to lead by example in workplace and provide guidance to junior colleagues.
The above activities are no means exhaustive and are subjected to amendment whenever is needed.
Job Requirements
Minimum Education / Qualifications
• Diploma/ Degree in Information systems or equivalent.
Minimum Years of Relevant Experience
• 2 years’ experiences in CMS for Healthcare or Eldercare, business applications support and project implementation.
Knowledge/Skills
• Experiences in analyzing, designing and implementing information systems and strong passion in business processes.
• Experiences in end-to-end Healthcare and Eldercare processes (e.g. Referral, Admission, Case Management, Attendance Management, Incident Management, Fee Management, Discharge, etc).
• Experiences in project, incident, change and risk management.
• Basic experience in software development and programming languages (e.g. Java, .Net, Apex, HTML, etc).
• Basic understanding in NetSuite/ SAP, Microsoft Dynamics, Salesforce, HRMS, Power Platform, Business Intelligence and workflow tool (e.g. Nintex) would be an advantage.
• Knowledgeable in Microsoft Office, various Windows applications, web applications, and mobile applications.
Attributes (functional or leadership competencies)
• Proactive in seeking assistance, input and feedback.
• Customer-centric.
• Team player with excellent interpersonal skills and multi-tasker.
• Excellent communication and written skills.
