Total 2 customer experience manager job vacancies in Singapore

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer.

Key Responsibilities:

• Driving sales performance of each Beame site location to achieve revenue targets and maximize market penetration in Singapore.
• Leading, motivating, and mentor a team of sales representatives (Smile Consultants) to effectively drive sales performance, conversions, and exceed KPIs.
• Recruiting, training, and motivating Smile Consultants to deliver exceptional customer service and meet sales objectives. Conduct performance evaluations and provide ongoing coaching and development.
• Ensuring high levels of customer satisfaction through excellent service.
• Addressing customer complaints and queries swiftly and effectively.
• Analyzing market trends, competitor activity, and customer feedback to identify opportunities for product improvement and market differentiation.
• Preparing regular sales reports and forecasts, providing insights and recommendations to senior management to inform decision-making.

• Bachelor's degree in business, marketing, or a related field.
• Proven track record of at least 5 years of successful retail shop sales management experience, with a focus on beauty, healthcare products, luxury retail, or related industries.
• Previous experience in a leadership or managerial role, with demonstrated ability to lead and develop high-performing sales teams.
• Strong understanding of sales processes, techniques, and methodologies, with a results-driven mindset and a passion for exceeding targets.
• Excellent interpersonal and communication skills, with the ability to build rapport and credibility with key stakeholders at all levels.
• Strategic thinker with strong analytical skills, capable of identifying market opportunities and developing effective sales strategies.
• Highly organized and detail-oriented, with the ability to prioritize and manage multiple tasks in a fast-paced environment.

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

Key Responsibilities:

• Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
• Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
• Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
• Handling customer complaints and escalations, finding solutions and resolving issues to the customer's satisfaction.
• Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality.
• Identifying opportunities for process improvements and contribute to the development of customer service policies and procedures.
• Staying up to date with product knowledge and industry trends to effectively assist customers and provide appropriate recommendations.
• Conducting customer satisfaction surveys and gather feedback to continuously improve the customer experience.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Proven experience in a customer service role, preferably in the healthcare or dental industry.
• Excellent communication and interpersonal skills, with fluency in both English and Mandarin, allowing you to effectively interact with customers and colleagues in both languages.
• Strong problem-solving and decision-making abilities, with a customer-centric mindset.
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• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Positive attitude, empathy, and a genuine passion for providing exceptional customer service.