Total 2 sourcing specialist job vacancies in D25 Kranji, Woodgrove, Woodlands

The Customer Support Specialist is responsible to provide support to the Program Manager to drive existing sales growth and profitability through customer satisfaction and exceptional service delivery for the customer account.

Responsibility:

· Serves as the point of contact for the assigned customer management matters.

· Build and maintain strong and long-lasting relationship with customers.

• Provide monthly and quarterly forecast for the assigned accounts.
• Ensure timely Sales Order update and delivery commitment to customers.
• Ensure on time delivery vs shipment schedule.
• Work with internal stakeholder to insure customer satisfaction and account profitability through implementing continual process improvement, measurement/benchmarking, and automation across all lines of service delivery inclusive of order management, inventory management, customer payment dispute and engineering change.
• Proactively identify and escalate risks and issues to stakeholders; lead development and delivery of mitigation and contingency plans.
• Authorise to update customer shipment plan upon internal review acceptance.
• Authorise to update customer PO into Oracle Fusion with approved quotation and costing sheet.

EDUCATION, EXPERIENCE AND SKILLS & ABILITY

• >2 years’ experience in program and business management in manufacturing environment.
• Degree/Diploma in Business Management/ Manufacturing or Engineering with Business Knowledge.
• Strong analytical/problem solving skills, good communication skills (verbal and written), proven program management skills
• Requires extensive inter-personal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time

JOB REQUIREMENT / RESPONSIBILITIES:

· Main scope of this role covers contracts, corporate secretarial, insurance, and corporate records & policies.

· Manage corporate secretarial matters, including matters related to board of directors matters.

· Maintain corporate documentation and records, including but not limited to legal, compliance, corporate secretarial, corporate policies, license, permits, trademarks, insurance, customer / supplier / consultancy / other contracts.

· Manage insurance renewal and claim process. Participate in insurance risk and strategy formulation.

· Manage contract management process, including drafting, reviewing, and independent judgement on the use of external counsels.

· Develop and maintain corporate processes, including but not limited to insurance, corporate secretarial, contract, or other related matters.

· Create and maintain best practice templates for legal documents, including but not limited to customer contracts, supplier contracts, non-disclosure agreements, standard terms and conditions for purchase orders.

· Manage and maintain relationship with external service provider including but not limited to insurance agents, corporate secretarial service providers, external legal counsel.

· Assist in ESG initiatives.

· Deliver training programs on various risk, legal and compliance matters as needed.

· Monitor changes in regulatory risks and industry best practices, suggest updates accordingly.

EDUCATION / ACADEMIC QUALIFICATION

· Diploma/Degree on legal and compliance related discipline

KEY REQUIRED EXPERIENCE, SKILLS AND ABILITY

· Minimum 8 years post qualification experience in multinational corporate environment.

· Strong command of spoken and written English and Mandarin.

· Well-structured and organized, attention to detail.

· Ability to apply legal and compliance concept practically in corporate environment.