Total 3 critical care provider job vacancies in d13 macpherson braddell

This new role will be working on the CREST Youth program (MacPherson/Geylang) area, complementing our current work for CREST Youth program (Central).

Basic Emotional Support

• Manage client through client engagement, information gathering, case assessment (BPSS, risk & needs assessment and other relevant assessment tools), case conceptualization, case planning and intervention plans for best clients’ outcomes
• Provide supportive counselling to clients through Face-to-Face and/or Online means
• Conduct visits to school/centre, home or hospital
• Advocate for the protection of client’s dignity and rights

Screening

• Screen referred young persons for mental health distress
• Recognise different levels of distress and provide relevant resources and basic supportive counselling via phone and face-to-face
• Identify presenting/underlying issues so as to design a care plan to enhance/maintain and promote psychosocial functioning of clients
• Link youths or caregivers with appropriate services for continuity of care

Programming

• Conduct risk assessments and ensure safety plans
• Monitoring youths at risk of mental health issues
• Facilitate group activities in collaboration with the centre team
• Plan, coordinate and accompany youths for outdoor activities as well as collaborate with team on such outings
• Plan and coordinate social recreational activities and events
• Run support group for youths (online/Face to Face)
• Design, implement and conduct Group work and Interest based groups for youth
• Conduct/Facilitate talks and workshops
• Engage online community (Discord, Instagram) / Social media Campaigns and outreach
• Ensure safety and well-being of youths and caregivers at all times in and out of centre
• Inform professional staff of critical situations involving conflict, violence and other emergencies promptly
• Manage and/or assist in crisis intervention

Outreach and Co-Lab

• Be involved in outreach initiatives to raise mental health literacy in young people and the general public
• Coordinating, planning and creating social media posts for outreach
• Coordinate volunteers, co-lab partners, mentees and interns, and ensure proper documentation
• Source for and liaise directly with persons-in-charge of various agencies or groups who provide youth volunteers

Administration and Evaluation

• Perform administrative duties (complete case notes, compile basic statistics and reports, file documents, handle public enquiries through phone, email and face-to-face)
• Administer K10 evaluation to youths and caregivers, and ensure proper documentation
• Assist Head and Admin Officer in Annual Report or statistics collation when necessary

Operations (Potential satellite location)

• Coordinate and contribute to the design monthly programme calendar, youth programs posters
• Coordinate and attend to all visits to the centre

Other Duties

• To work on ad-hoc projects, community outreach programmes and events, ie World Mental Health Day, YOUth Alive!, etc.
• Volunteer management

1) Please outline the staff’s key areas of responsibilities

• Devise and review individualised care plans for clients.
• Supervise a team of care coordinators in the provision of care to clients.
• Oversee the daily operations of care coordinators and advise on measures to ensure clients’ holistic well-being.
• Oversee activities for clients to promote independence, health, wellness and quality of life and ensure compliance to relevant statutory requirements and organisational policies.
• Maintain up-to-date documentation of clients’ conditions and care treatments.
• Work closely with the centre manager to co-develop activities and events to promote the wellbeing of the clients.
• Meet the grants KPIs set forth by grant makers and assign individual KPIs to the team members.
• Lead and manage the care team in Brahm Centre @ MacPherson.
• Support Centre Manager in management of care team to drive AAC grant programs and outreach KPIs
• Develop care strategies that can also be implemented by other care teams.
• Train the team in clinical care knowledge to enhance their value add to the clients.
• Collaborate with other leaders to leverage on each other’s strengths and capabilities.
• Ensure team maintains proper documentation and secure storage of case files, referrals, and other related documents across various systems i.e. Salesforce, Acutenet, Integrated Referral Management System (IRMS)
• Ensure that attendance for all training is promptly entered into Salesforce
• Ensure that all clients' personal data is protected and used in accordance to Brahm Centre's Data Protection Policy
• To ensure that all required administrative reports and follow ups are completed within deadlines given by your line manager
• Any other administrative roles that may be assigned to you.

(a) Care duties

• To assess & review needs of potential and current befriendees, manage befrienders and befriendees matching and conduct necessary training and onboarding for befrienders.
• To ensure timely and accurate data input of all befriending activities​ in Salesforce,
• Facilitate and Support in Step-up care for befriendees and CREST P3 clients,
• Serve as a conduit for other Brahm Centre’s services (COMIT, Case Management, Elder-sitting, Counselling, Wellness etc); escalate when needs emerge,
• Participate and support in ad-hoc excursion trips to build rapport with clients and their caregivers,
• Assist in planning and support of mass dementia screening and mental health awareness outreach events
• Assist in regular outreach and community screening of assigned portfolio,
• Provide case management services (i.e. visit and assess their home situation, study family dynamics and care needs for both clients and their caregivers),
• Provide holistic care support to clients who are at risk of depression, dementia and other mental health conditions,
• Conduct regular home visits and/or phone calls and make periodic invitations to suitable clients to attend social activities and programs conducted in the Centre,
• Provide person-centric care (social and health), psychoeducation, information, and support for clients and caregivers through emotional support, follow-up, and service linkage,
• Collaborate with community partners, healthcare institutions and government agencies to provide holistic care support and service interventions to clients and caregivers,
• Maintain proper documentation and secure storage of case files, referrals, and other related documents across various systems i.e. Salesforce, Acutenet, Integrated Referral Management System (IRMS).
• Any other administrative roles that may be assigned to you.

(b) CSO area

• Attend to the daily operations of the centre, including ensuring proper housekeeping and serviceability of facilities and availability of material resources (eg toilet rolls, newspaper for art courses).
• Assist with centre programs support, NSA verification and attendance taking of clients and visitors to the centre.
• Assist clients with Skillsfuture applications where required.
• Preparation of venue and logistics for courses and other events. Ensure facility is in compliant with necessary health regulations, kept clean and tidy, and centre programs run smooth.
• Attend to general enquiries and feedback from customers and cross-selling of courses, talks and activities (held onsite and online).
• Assist with pre and post course/event preparations.
• Ensure accuracy and timely entry in salesforce i.e. new members creation, new events creation and marking of attendance
• Ensure daily reconciliation of takings with tracker.
• Any other administrative role that may be assigned to you.

(c) Programs

• Ensure that trainers and Finance are informed of final number of participants 5 days prior to course commencement date.
• Have oversight on programs and offering by Brahm Centre and the availability of slots for courses in order to promote and maximise sales for courses and activities
• To host and facilitate centre events where required
• To support centre for any onsite or offsite outreach events where required