Total 4 quality assurance job vacancies in D13 Macpherson, Braddell

Responsibilities

You will assist in the tasks of the Quality Service and Finance units for the client, with a focus on both quality service and finance support, including:

Quality Service tasks:

1. Addressing clients' queries over the phone and via emails.

2. Attending to walk-in clients.

3. Providing administrative support to the QS team as needed.

4. Any other duties assigned by the QS Manager.

Finance tasks:

1. Handling procurement tasks and managing stock of pantry/stationery items.

2. Scanning, filing, and organizing documents.

3. Checking details in SCMS for investigations, processing refunds, and resolving discrepancies in backlog or current cases.

4. Assisting with the implementation of NETS at kiosks.

5. Sending email reminders to Hakams to submit claims.

6. Any other duties assigned by the Finance Officer/Manager.

Working Arrangement:

Working Hours:

Mon to Thurs – 8am to 5.30pm

Fri – 8am to 5pm

Sat-Sun and PHs - Not working

Duration: 6 Months

Location: Lengkok Bahru

Requirements:

1. Diploma in any discipline. Candidates without a diploma but with relevant work experience will also be considered. Fresh graduates are welcome to apply.

2. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to work with multiple IT systems.

3. Good communication and writing skills

4. Organized with excellent time management skills and the ability to prioritize tasks effectively.

5. Ability to handle sensitive information with confidentiality.

6. Meticulous attention to detail, ensuring accuracy in document handling, procurement, and financial tasks.

7. Strong problem-solving skills and the ability to identify and resolve discrepancies in a timely manner.

8. A proactive, self-motivated individual who can work independently and collaboratively within a team.

9. Able to handle multiple tasks and work under pressure, while maintaining a high level of professionalism.

10. Passionate about serving the community and demonstrating empathy and respect when dealing with clients and colleagues.

EA License No.: 96C4864

Reg. No.: R22110485 SHANICE LIM XIN NI

Responsibilities

You will assist in the tasks of the Quality Service and Finance units for the client, with a focus on both quality service and finance support, including:

Quality Service tasks:

1. Addressing clients' queries over the phone and via emails.

2. Attending to walk-in clients.

3. Providing administrative support to the QS team as needed.

4. Any other duties assigned by the QS Manager.

Finance tasks:

1. Handling procurement tasks and managing stock of pantry/stationery items.

2. Scanning, filing, and organizing documents.

3. Checking details in SCMS for investigations, processing refunds, and resolving discrepancies in backlog or current cases.

4. Assisting with the implementation of NETS at kiosks.

5. Sending email reminders to Hakams to submit claims.

6. Any other duties assigned by the Finance Officer/Manager.

Working Arrangement:

Working Hours:

Mon to Thurs – 8am to 5.30pm

Fri – 8am to 5pm

Sat-Sun and PHs - Not working

Duration: 6 Months

Location: Lengkok Bahru

Requirements:

1. Diploma in any discipline. Candidates without a diploma but with relevant work experience will also be considered. Fresh graduates are welcome to apply.

2. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to work with multiple IT systems.

3. Good communication and writing skills

4. Organized with excellent time management skills and the ability to prioritize tasks effectively.

5. Ability to handle sensitive information with confidentiality.

6. Meticulous attention to detail, ensuring accuracy in document handling, procurement, and financial tasks.

7. Strong problem-solving skills and the ability to identify and resolve discrepancies in a timely manner.

8. A proactive, self-motivated individual who can work independently and collaboratively within a team.

9. Able to handle multiple tasks and work under pressure, while maintaining a high level of professionalism.

10. Passionate about serving the community and demonstrating empathy and respect when dealing with clients and colleagues.

EA License No.: 96C4864

Reg. No.: R22110485

Job Scope:
1. Strategic planning and implementation:
• Based on the company and department business strategy, formulate the quality management strategy plan in line with the actual situation;
• Decompose planning objectives, formulate detailed implementation plans, and ensure the effective implementation and execution of all objectives;
• Regularly evaluate the implementation of the strategic plan and make necessary adjustments and optimizations.

2. Quality management system construction:
• Establish and improve the company's quality management system to ensure the compliance and efficiency of the system;
• Guide each business sequence to establish and optimize the quality management system to ensure the unity and coordination of each system;
• Regularly supervise and evaluate the operation effect of the quality management system, put forward improvement suggestions and implement them.

3: 0-1 construction and management of quality team:
• Optimize the organizational structure of the quality team, clarify the responsibilities and work processes of each position;
• Responsible for talent recruitment, training, assessment and motivation of the quality team to ensure the professional quality and work enthusiasm of team members;
• Set team goals and performance appraisal standards, and lead the team to continuously improve organizational ability and work efficiency.

4: Product life cycle quality management:
• Responsible for formulating quality standards and IPD process management in product R&D phase to ensure the quality of product design;
• Manage supplier quality, develop and monitor supplier quality standards, and ensure the quality stability of the supply chain;
• Supervise the quality control in the production process, find and solve the quality problems in production in a timely manner;
• Responsible for quality improvement after product launch, collecting customer feedback, analyzing quality problems and promoting quality improvement.

5. Cross-department coordination and daily management:
• Coordinate resources and relationships with other departments to solve quality problems across departments and ensure smooth work flow;
• Build and optimize standard work procedures and systems to improve overall work efficiency;
• Responsible for the daily management of the team, making the team work plan and ensuring the orderly progress of all work.

Requirments：
• Diploma or above, engaged in quality management for more than 5 years, more than 3 years quality and quantity team management experience, rich experience and proficient in total quality management system, responsible for multi-category product quality management experience is preferred
• Have high quality concept, strict quality standards and sense of responsibility, outstanding management leadership, communication and coordination skills, entrepreneurial passion and high ambition;
• Have good teamwork, service support ability and awareness, adhere to the principle of the premise, have professional and efficient product quality problem solving ability;
• Have 0-1 process system construction ability, data analysis ability, strong logic, high sensitivity, skilled use of quality management tools, insight and analysis of the root cause of problems;
• Have good business awareness and thinking, excellent leadership and management ability, judgment ability and decision-making ability, can combine the actual business model, from the cost efficiency experience dimension, promote business development;
• Skilled use of quality management tools (QC seven techniques, 8D, five tools, PDCA, QCC, etc.)

Salary: $4,000 - $5,500 per month

Location: Kallang / AMK

Woking Schedule: Mon - Fri

Full-Time / Perm

Job Description:

• Work closely with internal and external stakeholders to enhance service delivery.
• Feedback case management, call centre management, as well as working with relevant stakeholders (internal and external) on systems development and enhancement, ensuring that systems are able to help the organisation in effectively managing public feedback.
• Opportunity to be involved and implement inter-agency service improvement initiatives.

Working Arrangement:

Contract Duration: Perm Role

Location: Singapore Botanic Gardens

Salary:$3700-$6000/Month

Working Hours:

8.30am to 6pm Mon to Thu

8.30am to 5.30pm Fri

Role Requirements:

• Experience in systems management, call centre management, website management, data analytics, quality service management, etc.

• On the job training will be provided.

• Possess analytical, interpersonal and communication skills with excellent command of English.

• Able to work independently in a fast paced and dynamic working environment.