JOB SUMMARY:
The Applications Engineer is responsible for promoting the sale of the Division’s products which requires engineering knowledge sufficient to make judgments involving applications, installations, and economic consideration, as well as, handling all customer and distributor inquiries requiring technical assistance.
ESSENTIAL DUTIES & RESPONSIBILITIES:
This job description represents the primary areas of responsibility; specific position assignments will vary depending on the needs of the proposal department.
To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential duties and responsibilities should be listed in the order of importance/majority of time spent.
- Primarily responsibility is to support sales in the quoting, designing, and costing of solutions to customer problems, including prompt responses to inquiries and questions.
- Handles application inquiries and recommends appropriate products with a high sense of urgency and in a timely manner.
- Provides quotations, both written and verbal, in accordance with ERP and company price lists, electronic quote tool and contractual discount schedules; performs necessary follow-up.
- Assists customers with troubleshooting problems, handles customer complaints, and solves problems in a prompt, professional manner; may be involved in investigating and reporting on warranty claims and return goods authorization (RGA) process.
- Performs costing analysis, when necessary, on product line items versus published pricing to arrive at gross margin calculation for review and approval by Applications and Sales Managers
- Coordinates customer delivery requirements with the Production Department
- Recommends modifications to standard products to meet individual customer requirements, within practical company and economic limitations.
- Takes necessary actions to increase sales of the Division’s products.
- Represents, on occasion, and if necessary, the division at trade shows as well as potential visits to customer for sales or service-related activities.
- Assists in creating marketing literature, website development and other system tools to boost productivity and sales.
- Performs other duties of a similar nature and level as assigned.
EDUCATION AND EXPERIENCE:
- Bachelor of Science degree in Engineering or equivalent experience with plant emission control design
- 2-3 years of experience developing system design for nuisance dry particulate collection for industrial manufacturing processes
- Understanding of EPA emissions requirements is preferred.
- Experience working with materials used in corrosive and/or high temperature environments.
- Experience working with technical specifications is preferred.
- Understanding of the physics of gas flow is preferred.
- Knowledge of fans and process systems is preferred.
- Experience developing cost estimates and proposals for engineered equipment systems.
- Experience working with pollution control and product recovery equipment is preferred.
- Experience managing equipment design and supply projects is preferred.
