Client Services Executive
Full-time
Senior Executive
10 months ago
CENTRE FOR EFFECTIVE LIVING PTE LTD
At the Centre for Effective Living (CEL), we are committed to building people and celebrating effective living. Fo..
CENTRE FOR EFFECTIVE LIVING PTE LTD
At the Centre for Effective Living (CEL), we are committed to building people and celebrating effective living. Founded in 1988, our team has worked closely with many local and multinational organisations in identifying and maximising the potential of individuals and teams, and in promoting and maintaining psychological well-being and growth.
As the point of first contact, the Client Service Executive plays a crucial role as a representative of our organisation. The individual has to be approachable and customer oriented.
Responsibilities:
- Representing the Centre’s front-line contact with customers and referring enquiries accordingly
- Handling of registrations and careful keeping of client records, updating and maintaining of client database
- Scheduling appointments
- Handling over the counter payments, simple invoicing and settlement of accounts at the end of the day
- Tracking and maintenance of psychological test materials
- Dispense medication, top up stocks and assist with stock-keeping in clinic (upon completion of training)
- Simple secretarial support to various consultants on an ad-hoc basis
- Simple housekeeping and sanitisation of the waiting area and clinical rooms
- Other ad-hoc duties as assigned
- Administrative support to Head of Operations
Requirements:
- Diploma, GCE A / O / N Level, NITEC
- Meticulous, self-motivated, resourceful and independent individual who possesses strong administration, coordination, organisational, interpersonal and customer service skills
- Able to multi-task in a dynamic environment
- Proficient in Microsoft Office & Google Workspace applications (e.g. MS Word, Excel, PowerPoint, Google Calendar, Google Docs, Google Sheet, etc.)
- Ability to work independently and as a team
- Good command of spoken and written English/Mandarin
- Able to liaise with multi-racial clients
- Relevant work experience in Healthcare/Clinic will be an advantage
- Office hours, 5.5-day work week
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