Total 3 hr associate job vacancies in CAA-Changi Airport Terminal 2

You will be part of International Projects team within Changi Airports International (CAI) or its subsidiaries. You will have the opportunity to work with and/or lead our team of consultants and value partners who provide professional and consultancy services to client airports in the following functional areas:

• Traffic Development
• Non-Aeronautical Commercial
• Airport Operations

By the nature of our business, you will receive significant international exposure working with a diverse set of projects, partners, public and private stakeholders and clients. You can expect to be cross-trained to take on Traffic Development, Commercial, Airport Operations-related projects as part of your career growth and be developed as a well-rounded airport professional over time.

As a key liaison with clients and stakeholders, you are expected to communicate confidently and operate independently. This role will involve supporting assignments in China and Mandarin-speaking markets, requiring proficiency in Mandarin.

Over time, subject to outstanding performance and progress of your growth, you can expect to be developed to take on leadership roles such as the General Manager of the client airport’s business venture, established in partnership with CAI.

Responsibilities:

Traffic Development

• Develop strategic analysis to grow passenger / cargo traffic and aeronautical revenues for client airports.
• Assess the traffic development potential for target airports.
• Execute innovative and effective airline / industry marketing strategies.
• Build business cases for airline network planners.
• Work with industry, economic development and tourism authorities to drive growth of passenger and cargo traffic within identified target air service markets.
• Perform data analytics work to improve data tools and develop new data solutions where necessary.

Commercial Development

• Develop airport commercial strategy to grow airport revenue and enhance asset value involving conducting market research to gain insights to consumer behavior and industry benchmarking.
• Optimize commercial layouts, product offerings, and tenant mix.
• Drive Tenant Marketing campaigns which could include crafting narrative, using social media and organizing roadshows.
• Draw up business plans which could include revenue modelling and financial analysis and term sheets for key commercial contracts.
• Conduct commercial performances analytics against budgets.
• Client engagement includes due diligence, reporting and presentations.

Airport Operations

• Provide guidance to Changi’s overseas airports, as well as client airports in operational areas.
• Analyse operational flows / processes and the passenger journey, identify pain points and recommend solutions.
• Guide / Support our asset airports and clients in developing processes, SOPs and manuals to meet regulatory, operational and business needs.
• Collaborate with airport counterparts to address and resolve operational challenges.

Requirements:

• Good degree in any discipline with at least 8 years of related overseas work experience with minimally 5 years in an airport traffic development role, or an airline network planning or revenue management role
• Proficiency in English and Mandarin, essential for engaging with clients in China and other Mandarin-speaking markets.
• Proficient with the Microsoft Office suite and adjacent plugins, specifically advanced Excel, PowerPoint and think-cell.
• Excellent written and verbal communication and ability to engage stakeholders at various levels.
• Must be able to work independently, driven and takes initiative to drive/lead changes to improve from status quo
• Ability to navigate and steer the team through complex situations to make progress and achieve desired outcomes
• Willingness to travel frequently and commit to overseas stationing for the contract duration.
• This is a 2-year contract on a renewable basis.

You will be part of International Projects team within Changi Airports International (CAI) or its subsidiaries. You will have the opportunity to work with our team of consultants and value partners who provide professional and consultancy services to client airports in the following functional areas:

• Traffic Development
• Non-Aeronautical Commercial
• Airport Operations

By the nature of our business, you will receive significant international exposure working with a diverse set of projects, partners, public and private stakeholders and clients. You can expect to be cross-trained to take on Traffic Development, Commercial, Airport Operations-related projects as part of your career growth and be developed as a well-rounded airport professional over time. You are expected to confidently communicate and interact extensively with our clients and stakeholders independently. The role is also expected to support assignments that are based in China and/or Mandarin-speaking market segments, and you are expected to be proficient in Mandarin language. Over time, subject to outstanding performance and progress of your growth, you can expect to be developed to take on leadership roles such as the General Manager of the client airport’s business venture, established in partnership with CAI.

Responsibilities:

Traffic Development

• Develop strategic analysis to grow passenger / cargo traffic and aeronautical revenues for client airports.
• Assess the traffic development potential for target airports.
• Execute innovative and effective airline / industry marketing strategies.
• Build business cases for airline network planners.
• Work with industry, economic development and tourism authorities to drive growth of passenger and cargo traffic within identified target air service markets.
• Perform data analytics work to improve data tools and develop new data solutions where necessary.

Commercial Development

• Develop airport commercial strategy to grow airport revenue and enhance asset value involving conducting market research to gain insights to consumer behavior and industry benchmarking.
• Enhance Commercial layout configuration, Product and tenant mix configuration.
• Drive Tenant Marketing campaigns which could include crafting narrative, using social media and organizing roadshows.
• Draw up business plans which could include revenue modelling and financial analysis and term sheets for key commercial contracts.
• Conduct commercial performances analytics against budgets.
• Client engagement includes due diligence, reporting and presentations.

Airport Operations

• Provide guidance to Changi’s overseas airports, as well as client airports in operational areas.
• Analyse operational flows / processes and the passenger journey, identify pain points and recommend solutions.
• Guide / Support our asset airports and clients in developing processes, SOPs and manuals to meet regulatory, operational and business needs.
• Work with our counterparts at our asset airports to resolve operational issues.

Requirements:

• Good degree in any discipline with at least 8 years of related overseas work experience with minimally 5years in an airport traffic development role, or an airline network planning or revenue management role
• Excellent written and verbal communication skills in English and Mandarin as you are required to interact with clients in China and/or Mandarin-speaking market segments.
• Proficient with the Microsoft Office suite and adjacent plugins, specifically advanced Excel, PowerPoint and think-cell.
• Excellent written and verbal communication and ability to engage stakeholders at various levels.
• Must be able to work independently, driven and takes initiative to drive/lead changes to improve from status quo
• Ability to navigate and steer the team through complex situations to make progress and achieve desired outcomes
• This appointment requires frequent travelling. You must also be prepared to be stationed overseas for the contract duration.
• This is a 2-year contract on a renewable basis.

As part of our Operations Consultancy Practice, you will be responsible for providing guidance to Changi’s overseas airports, as well as client airports in operational areas, such as the planning and management of passenger terminals, airside operations, Airport Operational Control Centre (AOCC) management, cargo operations, operational efficiency, Operational Readiness and Airport Transfer (ORAT) etc.

You will need to analyse operational flows / processes and the passenger journey, to identify pain points and be able to recommend solutions i.e., in areas of process / facility / system reorganisation etc. The aim is to help our airports improve operational efficiency, while managing costs effectively. In addition, you may need to guide or support our asset and client airports in developing processes, SOPs and manuals to meet regulatory, operational and business needs.

You will need to engage our airports’ partners and their stakeholders, as well as work with colleagues from different areas e.g., Commercial, Traffic Development, Master-planning, Project Management etc. in developing integrated solutions for our clients.

To perform well in this role, you must have an analytical mind and be able to quickly identify the root causes and issues affecting operations and ultimately, customer service. Naturally, you must also possess sound operational thinking, while being able to effectively manage partners and implement solutions in a cost-effective manner. Being a team player and being able to adapt to the different needs of each project is a must. The candidate must be able to travel for work and work across cultures and nationalities, as all our projects are overseas projects.

In addition, you will be required to:

• Work with our counterparts at our asset and client airports to resolve operational issues
• Perform a monthly review of asset and client airports’ operations and preparation of related materials
• Provide advisory on operational matters in various projects and Business Development, as part of integrated consultancy solutioning
• Provide review of operational and related budgetary matters for asset and client airports
• Handle other projects and Operational Practice related duties as assigned
• Lead Business Development initiatives and take on project management roles, where necessary

Requirements:

• A minimum of 8-10 years’ experience in developing, planning and managing Operations is required, preferably in the airport, airline or ground handling industries.
• A recognised degree
• Proficient with Microsoft Office and able to utilise various analytical / productivity tools
• Excellent interpersonal, written and verbal communication skills (whether through face to face or video presentations, reports and papers, presentation decks, etc.)
• Able to travel overseas for work is a given.
• Able to conduct fieldwork onsite, as required.
• Open to overseas postings
• Open to be cross-trained in other aspects of airport management, including commercial and traffic development.
• Analytical and strong business acumen with ability to think on the feet.
• Able to work under pressure, independently, managing multiple stakeholders, initiatives and tasks effectively.
• Able to exercise right judgement on the need for diplomacy and/or being assertive when ambiguity arises.
• Possessing one or more of the following skills / experiences will be advantageous:
• Airside operations & safety
• ORAT
• Passenger terminal operations
• Knowledge on Operations & Maintenance (O&M) of airport systems, such as BHS, FAST, PBB, AODB, RMS, FIDS, aircraft pavements or Facility Maintenance
• Planning, development or management of Airport Operational Control Centres (AOCC)
• Implementation of FAST and contactless technologies
• Airport systems e.g., CUPPS/CUSS, AODB, RMS, FIDS
• Cargo operations