Total 18 job vacancies by Charles & Keith (singapore) Pte. Ltd.

We are expanding the capabilities of our in-house studio and looking for highly motivated photographers with a creative eye with the ability to capture editorials in the best way possible through lighting, styling, and composition.

RESPONSIBILITIES

• Photograph still life and editorial shoots in addition to on-location and in-studio shoots
• Work closely with the contents team to provide art direction, styling and photography for all projects
• Source props and lighting, ensuring the execution of all creative shoots meets the required standards
• Conduct set tests and location recce when necessary
• Ensure all shoots reflect brand identity and adhere to guidelines and deadlines
• Maintain a highly organized, impeccable, and detail-oriented approach to cope with a fast-paced working environment where you will often handle multiple projects simultaneously
• Photograph models during casting, company events, etch out if needed
• Assist with interior photography for stores as and when required
• Demonstrate expertise in studio shoot processes with Capture Pro and Photoshoot
• Support studio and equipment management

REQUIREMENTS

• Experienced in model photography, advertising or Ecommerce, preferably in a studio environment
• Strong photography and lighting skills
• High technical proficiency in Photoshop (Mac) and Capture Pro
• Possess experience in retouching
• Good understanding of colour correction and image constraints
• Able to work in a fast-paced environment with commitment to deadlines
• Good interpersonal skills and a team player
• Proactive and able to take initiative
• Proven ability to work quickly and efficiently with an eye for detail and colour matching

*Salary package will be commensurate with level of experience.

RESPONSIBILITIES

• Drive innovative creative ideation and execution for the brand’s marketing, social campaigns, activations, and content to achieve marketing goals
• Develop, define, and be accountable for the creative approach, including design, art direction, video motion graphics, AR/VR, gamification, partnerships, and collaborations
• Collaborate with functional and key market leads to create and drive content strategy across channels and media
• Ensure creative excellence by managing and mentoring a team of designers and photographers to deliver a strong brand identity and effective creative output
• Continually manage the brand identity, ensuring it remains central and consistent across all creative projects and platforms globally
• Structure and deliver outstanding creative presentations, both internally and externally
• Champion new and interesting creative talent within the industry
• Recognize opportunities to grow and shape the brand through partnerships and collaborations with brands and talent that align with our values
• Partner with the team producers to establish production approaches, processes, and schedules
• Build strong relationships with external agencies and partners as needed
• Analyze campaign performance, market trends, consumer needs, and the competitive landscape to inform your team’s work
• Work closely with other creatives, photographers, media designers, UI/UX designers, and internal key stakeholders and senior leaders
• Perform all other job-related duties as assigned

REQUIREMENTS

• Experience in conceptual creative work, art direction, and graphic design in a creative role
• Experience in business and digital performance channels, including digital marketing, editorial, photography, and multimedia
• Portfolio of delivering a broad range of creative projects (brand campaigns, activations, moving images, design systems, events, digital content, motion graphics, print, and social campaigns)
• Capable of creating outstanding creative designs and assets for traditional and digital marketing
• Possess understanding of digital asset production at scale, post-production workflows, and technical requirements of digital marketing assets (e.g., video formats, email templates, quality standards)
• Familiarity with social media, new digital formats, and trends
• Experience developing targeted creative across multiple markets (e.g., experience in Asia, the US, UK and non-English markets) is ideal
• Experience in brief conception, storyboarding, and on-set art direction for shoots and campaigns (both moving images and stills)
• Possess technical skill sets, including graphic design, typography, art direction, moving images, motion graphics animation, AI, and proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD etc.)
• Strong creative vision and experience in business and digital performance channels, including digital marketing, editorial, photography, and multimedia
• Ability to thrive in a dynamic, fast-paced, and changeable environment
• Act as a brand guardian, consistently connecting and networking with relevant people and brands for future opportunities
• Willingness to work after office hours and on weekends if required
• Comfortable and willing to travel overseas

We are expanding the capabilities of our in-house studio and looking for highly motivated photographers with a creative eye with the ability to capture editorials in the best way possible through lighting, styling, and composition.

RESPONSIBILITIES

• Photograph still life and editorial shoots in addition to on-location and in-studio shoots
• Work closely with the contents team to provide art direction, styling and photography for all projects
• Source props and lighting, ensuring the execution of all creative shoots meets the required standards
• Conduct set tests and location recce when necessary
• Ensure all shoots reflect brand identity and adhere to guidelines and deadlines
• Maintain a highly organized, impeccable, and detail-oriented approach to cope with a fast-paced working environment where you will often handle multiple projects simultaneously
• Photograph models during casting, company events, etch out if needed
• Assist with interior photography for stores as and when required
• Demonstrate expertise in studio shoot processes with Capture Pro and Photoshoot
• Support studio and equipment management

REQUIREMENTS

• Minimum of 3 years experience in model photography, advertising or Ecommerce, preferably in a studio environment
• Strong photography and lighting skills
• High technical proficiency in Photoshop (Mac) and Capture Pro
• Possess experience in retouching
• Good understanding of colour correction and image constraints
• Able to work in a fast-paced environment with commitment to deadlines
• Good interpersonal skills and a team player
• Proactive and able to take initiative
• Proven ability to work quickly and efficiently with an eye for detail and colour matching

*Salary package will be commensurate with level of experience.

We are looking for an experienced and inspirational Creative Content professional who is passionate about creative and fashion culture. You will play a key role in driving the brand’s identity and creative output across various channels, including but not limited to advertising, marketing, digital, editorial, events/pop-ups/activations, and CRM. You’ll work closely with marketing and creative content leads to create effective and engaging work across all platforms.

RESPONSIBILITIES

• Drive innovative creative ideation and execution for the brand’s marketing, social campaigns, activations, and content to achieve marketing goals
• Develop, define, and be accountable for the creative approach, including design, art direction, video motion graphics, AR/VR, gamification, partnerships, and collaboration
• Collaborate with functional and key market leads to create and drive content strategy across channels and media
• Ensure creative excellence by managing and mentoring a team of designers and photographers to deliver a strong brand identity and effective creative output
• Continually manage the brand identity, ensuring it remains central and consistent across all creative projects and platforms globally
• Structure and deliver outstanding creative presentations, both internally and externally
• Champion new and interesting creative talent within the industry
• Recognize opportunities to grow and shape the brand through partnerships and collaborations with brands and talent that align with our values
• Partner with the team producers to establish production approaches, processes, and schedules
• Build strong relationships with external agencies and partners as needed
• Analyze campaign performance, market trends, consumer needs, and the competitive landscape to inform your team’s work
• Act as a creative thought leader for your team, working closely with Creative Content, photographers, media designers, UI/UX designers, and internal key stakeholders and senior leaders
• Perform all other job-related duties as assigned

REQUIREMENTS

• Extensive experience in conceptual creative work, art direction, and graphic design in a senior creative role in a fashion advertising agency, brand, or creative environment
• Experience in business and digital performance channels, including digital marketing, editorial, photography, and multimedia
• Demonstrable experience in leading and delivering a broad range of creative projects (brand campaigns, activations, moving images, design systems, events, digital content, motion graphics, print, and social campaigns)
• Highly skilled motion designer capable of creating outstanding creative designs and assets for traditional and digital marketing
• Understanding of digital asset production at scale, post-production workflows, and technical requirements of digital marketing assets (e.g., video formats, email templates, quality standards)
• Familiarity with social media, new digital formats, and trends
• Experience developing targeted creative across multiple markets (e.g., experience in Asia, the US, UK and non-English markets)
• Experience in brief conception, storyboarding, and on-set art direction for shoots and campaigns (both moving images and stills)
• Advanced technical skill set, including graphic design, typography, art direction, moving images, motion graphics animation, AI, and proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD etc.)
• Strong creative vision and experience in business and digital performance channels, including digital marketing, editorial, photography, and multimedia
• Ability to thrive in a dynamic, fast-paced, and changeable environment
• Act as a brand guardian, consistently connecting and networking with relevant people and brands for future opportunities
• Willingness to work after office hours and on weekends if required
• Comfortable and willing to travel overseas

*Salary Package will be comensurate with level of experience.

RESPONSIBILITIES

• To work alongside with creatives in the development of all advertising content including but not limited to editorials, campaigns, collaborations and web3.0 content.
• End-to-end content production works which includes but not limited to development of timelines, sourcing of props, procurement of relevant materials and model(s) management.
• Management of Key Opinion Leaders (KOLs) projects from sourcing, liaison, execution to the delivery of all final assets
• Management of multiple projects and ensuring timely content delivery.
• Communicate with influencers, media agency and related vendors to ensure a strong network.
• Facilitate clear communication within organization to ensure proper information and collaterals are well established.
• Budget development, tracking and management.
• Assist in seasonal launch by preparing of marketing collaterals, data entry and other administrative work required.
• Lead in conducting research on various activities and to work on ad hoc projects.
• Maintain good relationship with external vendors and to facilitate shipment of products for editorial features.
• Samples management
• Maintain and update Content Marketing Guidelines and SOPs.
• Source and procure relevant vendors and components for all creatives requirements.
• Provide general administrative support to the daily operations (data entry, maintain proper records of documentation, invoices, wardrobe procurement etc.)
• Perform any ad-hoc duties or responsibilities assigned

REQUIREMENTS

• Bachelor’s Degree in Mass Communications, Design Communications, Business, Marketing or a related field
• Proficient in Microsoft Office applications and Adobe Creative Suite
• Minimum 3 - 5 years of working experience in related field
• Ability to think creatively and translate ideas into engaging designs
• Excellent writing, editing and proofreading skills
• Strong organisation and time management skills to manage multiple priorities
• Great communication and interpersonal skills

At Charles & Keith Singapore, our mission is to offer high quality products and services with a commitment to perfection. We rely on each and every employee to help us meet this goal.

In the Management Associate program, we are committed to develop potential candidates to be our Shop Manager who will lead the success of our retail outlet towards greater heights. You will be exposed through an accelerated program that exposes you to the whole spectrum of the retail sales career path.

Programme Progression
Management Trainees are required to successfully perform the following roles as part of their progression with the company in retail operations:

Career Path for candidates
Customer Service Executive ->Senior Customer Service Executive -> Supervsior -> Training Assistant Shop Manager-> Assistant Shop Manager -> Training Shop Manager -> Shop Manager

THE PROGRAM
The Management Associate Program is an entry-level 2-year program and progression is dependent on the performance of the Management Associate.

Phase 1: Retail Exposure Program
Trainees will undergo OJT by assigned buddy and perform the roles of sales/service professional and Shop Manager. Following are some hands-on skills that trainees will have to be competent at:

• Managing sales targets including setting and monitoring of sales targets
• Responsible for maintaining professional standards of customer care including managing customer feedback, performing customer recovery and etc.
• Managing inventories of the outlets including organizing the storeroom, ensuring adequate stock level & sizing
• Managing visual display
• Executing other administrative duties that include: conducting staff appraisal, staff scheduling and roster, setting of sales targets and etc.
• Quarterly presentations to the Operations Team and Management

Requirements:

• A degree in Business Management or a related discipline
• Prepared to work retail hours and on weekends and Public Holidays
• Prepared to work in a fast-paced environment.
• Effectively bilingual in English and a second language
• Possess effective interpersonal skills and loves to interact with people from all walks of life
• Sales-oriented and self-motivated to achieve sales targets
• Posess good salesmanship and an excellent sense of entrepreneurship
• Able to work effectively with a diverse workforce i.e. people of different age, race, nationality, etc
• Well-groomed and professional appearance while at work
• Strong interest in fashion-styling
• Fun, vibrant & outgoing personality with a great personal style
• A keen sense of fashion and a passion for the fashion industry

Interested candidates are invited to submit a detailed resume, stating current / last drawn salary, expected salary, and availability together with a recent photograph.

Shortlisted candidate will be expected to attend and interview at our office in Singapore.

*We thank you for your application, and regret to inform you that only shortlisted candidates will be notified. Please allow us up to 3-4 weeks to process your application. All resumes will be kept strictly confidential.

Responsibilities

• Provide project implementation, maintenance, and support on SAP modules such as MM, SD, FI, and ABAP development
• Identify, participate, and implement productivity enhancement projects, support users in day-to-day operations
• Constantly look into the enhancement of existing applications, and suggest new solutions for various business units
• Work closely with business teams to study current work processes and constantly study and identify areas for improvement

Requirements

• Degree in Information Technology/Computer Science or equivalent
• At least 3 years of working experience in SAP MM, SD, FI modules and preferably ABAP development experience
• Must be a team player, willing to learn, an initiative to drive and follow up on outstanding issues to closure
• Experience with technical skills: Relational database and programming will be advantageous
• Domain knowledge in retail, e-Commerce, or supply chain will be advantageous

Key Responsibilities:​

• Design, develop, and maintain Power BI dashboards and reports that consolidate data from various sources
• Gather business requirements from end-users and translate them into technical specifications to build robust, scalable, and high-performance BI solutions
• Perform statistical analysis and use machine learning techniques to build predictive models.
• Communicate findings and insights to stakeholders using visualization tools and presentations

Requirements:​

• Bachelor's/Master’s degree in Computer Science, Mathematics, Economics, Statistics, or a related field
• Proven experience as a Power BI Developer or similar role
• Strong understanding of BI technologies and experience in data analysis and reporting
• Strong knowledge of and experience with databases (SQL, etc.), programming (e.g., Python, R), and ETL frameworks
• Experience with common data science toolkits, such as Pandas, NumPy, Matplotlib, Scikit-learn; experience with TensorFlow or PyTorch is a plus
• Excellent written and verbal communication skills

Job Overview:​

We are seeking a highly skilled and motivated Data Analyst/Data Scientist to join our dynamic team. The ideal candidate will be passionate about turning data into actionable insights and have a proven track record of using data to drive growth and efficiency. ​

Key Responsibilities:​

• Design, develop, and maintain Power BI dashboards and reports that consolidate data from various sources
• Gather business requirements from end-users and translate them into technical specifications to build robust, scalable, and high-performance BI solutions
• Perform statistical analysis and use machine learning techniques to build predictive models.
• Communicate findings and insights to stakeholders using visualization tools and presentations

Requirements:​

• Bachelor's/Master’s degree in Computer Science, Mathematics, Economics, Statistics, or a related field
• Proven experience as a Power BI Developer or similar role
• Strong understanding of BI technologies and experience in data analysis and reporting
• Strong knowledge of and experience with databases (SQL, etc.), programming (e.g., Python, R), and ETL frameworks
• Experience with common data science toolkits, such as Pandas, NumPy, Matplotlib, Scikit-learn; experience with TensorFlow or PyTorch is a plus
• Excellent written and verbal communication skills

JOB RESPONSIBILITIES

•Repair and rebuild shoes and boots

•Replace worn heels and soles

•Familiar with hand and power tools such as hammers, awls, automatic sole stitchers, heel-nailing machines

•Familiar in handling leather and textile products

•General shoe maintenance

REQUIREMENTS

• Minimum GCE ‘N’ or equivalent

• Need to know how to use sewing machine

• Possess strong organisation skill and initiative

• Must have the ability to work both independently and as part of a larger team

• Committed, driven, responsible and able to multi-task

**Please note that only shortlisted candidates will be contacted**

The position will be leading the global transformational and corporate development at CHARLES & KEITH Group of companies. He or she will play a pivotal role in shaping, architecting, orchestrating, and delivering the next phase of innovation and growth for the Group of companies.

The incumbent will hold a strategic role in the company, reporting to the C-SUITE principally the Chief Financial Officer, who is currently pivoting the organization-wide transformation strategies and implementation. This is a newly created transformation role to drive the key leadership such as C-SUITE, Directors, General Managers, and Heads of Divisions, as part of the mission for transformational leadership. He or she will design and develop the leadership mandate to envision, and effect changes pivotal to inspire creativity, propel growth and efficiency, drive purpose, and institutionalize operational excellence. The key success of the transformation will be the kaleidoscope of re-designing and re-engineering of processes, people practices, and procedures for continuous business innovation, sustainability, growth, and evolution.

As the evangelist of change, the incumbent will be the role model for change, inspiring people from all levels to cultivate and embrace new behaviors that are helping them to rediscover themselves, excel, and be more efficient in their roles. Humanizing technology, the incumbent will lead collaborations and build meaningful connections among people, processes, data, standards, technology, systems, culture, infrastructure, and resources. The incumbent will be responsible for leading managers in their day-to-day decision making so that they are not only playing support and consulting roles but also accountable for devising the approaches, processes, and decisions to achieve the overall long-range organization vision and mission as part of their tactical solutions in achieving short to mid-term individual and departmental goals. He or she carries the mandate to hone the skillsets of managers in getting work done efficiently and automating everything where possible to help managers progress, create new values, and be better versions of themselves. It is imperative for the incumbent to drive the senior leadership team like the CEO, COO, and Directors to be accountable and responsible for the development, addressing the setbacks, and transformation works required to effect evolution and achieve the desired change outcomes.

Job Responsibilities

• Translate business strategies into people, processes, culture initiatives and devise change or improvement relevant to accelerate performance and growth.
• Develop and lead people-driven innovation, strategy, business process re-engineering, and roadmap, in efforts to revolutionize the company and establish world-class standards and practices.
• Design and develop blueprints, governance, milestones, budgets, deliverables, timelines, measurements, and success metrics for change, including dashboards for monitoring at different levels and for different stakeholders.
• Design and execute the creation of desired organization structures, new operating models, communications, and capabilities as the enabler of strategic priorities and thrust, relevant for current and future growth.
• Diagnose business gaps, challenges, and anticipate possible push-backs undermining change and development, creating solutions to address those challenges and push-backs.
• Develop KPI, OKR, and relevant measurements for managers and critical positions to evaluate their performance, results, and impact for continuous improvements including creating challenging goals to disrupt the status quo.
• Address fixed mindsets, old, and counterproductive approaches.
• Manage teams and business units to implement desired transformation across functions including merchandising, technology, customer experience, supply chain, sustainability, talent development, and other priority areas. This includes reviewing and improving the organization-wide talent and people strategy.
• Identify opportunities to optimize individual and business performance through process enhancement, new technologies, and skills.
• Honing the skillsets and competencies of leaders and managers to coach, mentor, and manage business, team performance, and individual successes, personally or professionally. This includes coaching senior leadership, such as the CEO, COO, and Executive Directors on their professional and personal development.
• Communicate the transformation vision and keep senior leaders, employees, and relevant external partners abreast with the progress to inspire them with the change outcomes.
• Monitor and assess performance outcomes, identify corrective actions where necessary, and motivate the adoption of changes across the organization to drive performance and productivity improvements.
• Formalize and steer the strategic sustainability mission and agenda.
• Stay connected to digital, and fashion industry disruptions, emerging technologies, and trends to devise strategic thrusts.

Requirements

• 10+ years of overall experience in fashion, technology, e-commerce, and FMCG.
• Experience developing and executing multi-year strategic roadmaps
• Strong leadership abilities and stakeholder management skills
• Innovative, entrepreneurial mindset combined with pragmatic execution
• Excellent communication, storytelling, and influence capabilities
• Experience leveraging digital technologies to enable business model evolution
• Proven track record delivering complex, enterprise-wide change programmes
• Comfortable operating in a matrix environment with ambiguity
• Strong people operations skills
• Passion for fashion, customer experience, and creating joy for our community

Job Responsibilities:

1) End-to-end Design, Develop, and implement sophisticated Power BI solutions which include ETL, Data models, interactive dashboards/visualizations/Reports that effectively communicate key performance indicators (KPIs) and insights.

2) Advanced in Data aggregation techniques to consolidate and summarize data from multiple sources.

3) Guide the team on all best practices related to Power BI service, including Data Modeling, dashboard/Report Design, writing complex DAX formulas, Power Query, the PBI Tenant (service/server based), external BPI tools & have a general understanding of the Azure stack.

4) Familiar with Visual Studio, Power BI Service, Fabric with Git integration for CI/CD pipelines, on-premises gateway, etc

5) Hands-on experience in SQL/PostgreSQL skills for data manipulation, ad-hoc Queries, and Star Schema design.

6) Conduct in-depth data analysis to identify trends, patterns, and opportunities for process improvement or business growth.

7) Optimize data models and queries for performance and efficiency, ensuring fast and accurate data retrieval.

8) Ensure data accuracy, consistency, and reliability through data profiling, cleansing, and transformation.

9) Stay tuned with the latest Power BI features, techniques, and best practices to continuously enhance the BI environment.

10) Collaborate with cross-functional teams to provide training, support, and guidance on Power BI usage and best practices.

11) Excellent problem-solving skills, highly motivated, is a quick learner and has attention to details

12) Preferred programming languages include Python/R for data manipulation and advanced analytics.

Requirements:

1. Bachelor's degree in IT computer science/engineering, Mathematics & Data Analytics
2. At least 4-8 years of proven hands-on experience using Power BI Developer is preferred.
3. Good to have Microsoft Power BI certification(s)

Job Responsibilities:

• Support duties related to accounts payable and accounts receivable functions
• Interpret and apply accounting policies, rules, and regulations to all work to ensure compliance with applicable standards
• Assist with the preparations of month-end closings and year-end audits
• Maintain confidentiality of all financial data

Requirements:

• Diploma in Accountancy or Bachelor in Accountancy/ Finance, or a similar field
• Proficient in Microsoft Office Applications
• Able to work independently and in a team
• Fresh graduates are welcome to apply

Job Responsibilities

• Create and maintain optimal data pipeline architecture
• Assemble large, complex data sets that meet functional / non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, collaborate with infra team to re-designing infrastructure for greater scalability and stability
• Collaborate with the infrastructure team for provisioning required infrastructure for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and ‘big data’ technologies
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data needs
• Keep our data separated and secure across national boundaries through multiple data centres and AWS regions
• Create data tools for analytics and data scientist team members that assist them in building and optimizing models which enables us as an innovative industry leader
• Work with data and analytics experts to strive for greater functionality in our data systems
• Build tools from ground up that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics
• Prepare daily, weekly, monthly, yearly and ad hoc report and analysis for ecommerce team
• To utilize data and able to share insights with ecommerce team
• Stay abreast and able to share best practices for ecommerce data analytics

The Ideal Candidate

• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with widely used RDBMS
• Experience building and optimizing ‘big data’ data pipelines, architectures and data sets
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
• Strong analytic skills related to working with unstructured datasets
• Build processes supporting data transformation, data structures, metadata, dependency and workload management
• A successful history of manipulating, processing and extracting value from large disconnected datasets
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores
• Strong project management and organizational skills
• Experience supporting and working with cross-functional teams in a dynamic environment
• Experience with object-oriented/object function scripting languages: Python and/or Java, C++, Scala, etc.
• Experience with big data tools: Hadoop, Spark, Kafka, NiFi, sqoop, etc.
• Experience with relational SQL and NoSQL databases.
• Experience with data pipeline and workflow management tools: Luigi, Airflow, etc.
• Experience with AWS cloud services: EC2, EMR, Kenesis, Firehose
• Experience with stream-processing systems: Storm, Spark-Streaming, etc.
• Experience in Qlikview and Qliksense is highly preferred
• Experience with AlicCloud environment (Alicloud, AWS)
• Experience with DevOps environment: Docker, Kubernetes, Git, CI/CD

The Customer Relationship Management Manager will be responsible for the realization of organisation’s total CRM strategy and be the core owner for the implementation of programs and processes to analyse customer needs, drive sales and create an overall positive customer experience.

Job Responsibilities

• Plays the main role of managing the business’s day-to-day consumer relations protocols and CRM segmentation.
• Advance the CRM strategy of the Group via managing internal and external stakeholders. This will include internal strategic coordination with Marketing, Customer Service and E-Commerce teams, as well as management of vendors
• Driving CRM initiatives and overseeing execution of CRM Campaigns
• Structures CRM activities with a view of maximizing KPI improvement, ROI, and business impact.
• Oversees and coordinates the implementation of new CRM tools
• Develop, evaluate, and redesign members’ loyalty program to enhance retention rate
• Working with IT and CRM vendor to manage CRM system and data warehousing
• Lead an efficient and structured processes to maintain a high level data hygiene within the CRM database and communications infrastructure
• Performs consumer Journey Mapping and analyzes business touch-points in order to increase the business’s commercial opportunities.
• Define and manage the overall group’s data management strategy

Job Requirements

• The position of CRM Manager demands extensive cross-functional collaboration, good communication skills, excellent project managerial skills, creative skills, and a process-focused aptitude that will enable the CRM Manager to effectively execute multiple responsibilities and deliverables.
• At least 5 - 8 years of relevant experience in CRM marketing or management in a fast-paced and highly competitive setting
• Experience in the usage and implementation of CRM tools is a must
• Demonstrated a substantial knowledge in CRM segmentation, campaign management, direct marketing, offer management, data mining, interactive marketing, database marketing, and email marketing.
• Knowledge of Salesforce CRM and Marketing Cloud will be a bonus
• A critical and analytical thinker who is able to work well under pressure with minimal supervision
• Good time management skills and the ability in managing multiple priorities are critical
• Strong business and commercial acumen with proven track record of driving exponential sales growth through the effective management of CRM analysis, channels and platforms
• Team player with positive learning attitude
• Pleasant disposition with excellent interpersonal skills

As the head of CRM, you will be an integral part of the Charles and Keith, contributing to increased customer value, brand strength, and sales growth. Your primary responsibility is to ensure a robust customer insight-driven CRM, Loyalty and Omni-Channel function. By aligning with cross-functional goals, you will drive omni-channel sales performance, customer centricity, and growth in customer base and lifetime value. Additionally, you will lead the Loyalty program and support CRM activation in collaboration with the Marketing and Business teams of the organization.

Responsibilities:

Develop and execute CRM and loyalty program strategies:

• Design and implement comprehensive CRM strategies aligned with business goals and objectives.
• Develop customer segmentation models to identify target groups and personalize communication efforts.
• Implement CRM campaigns across various channels (email, SMS, social media, etc.) to drive customer engagement, retention, and loyalty.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Design and implement a customer loyalty program aligned with business objectives and customer needs.
• Develop a clear value proposition and benefits structure to incentivize customer participation and engagement.
• Establish program rules, tiers, and rewards system to drive customer loyalty and retention.
• Implement promotional campaigns to drive customer enrollment and ongoing participation in the loyalty program.

Implement targeted communication strategies and execute loyalty marketing campaigns:

• Develop and execute personalized communication campaigns to nurture customer relationships throughout the customer journey.
• Create compelling content and messaging aligned with customer segments and preferences.
• Collaborate with cross-functional teams to ensure a seamless and rewarding customer experience across touchpoints.
• Continuously evaluate and improve loyalty program processes, procedures, and communications.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize customer segmentation and data insights to tailor loyalty program communications and offers.

CRM Project and system Management :

• Develop project plans, including scope, objectives, deliverables, and timelines for CRM initiatives.
• Coordinate cross-functional teams to ensure successful project execution.
• Monitor project progress, identify risks or issues, and take necessary actions to keep projects on track.
• Conduct regular project meetings and communicate milestones to stakeholders.
• Collaborate with IT teams to evaluate and implement CRM systems.
• Coordinate CRM system integration with other business systems.
• Ensure data requirements and oversee data migration processes.
• Customize CRM systems to meet specific business needs.

User Training and Support:

• Develop and deliver training programs to educate users on CRM system functionalities and best practices.
• Provide ongoing user support, addressing inquiries, troubleshooting issues, and promoting user adoption.
• Collaborate with internal stakeholders to develop and maintain CRM system documentation, user guides, and training materials.

Analyze customer data, program performance and drive insights:

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Identify trends, opportunities, and challenges to enhance customer segmentation and targeting.
• Utilize data-driven insights to develop personalized and relevant communication strategies.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Monitor key loyalty program metrics, such as active member acquisition rate, redemption rate, Program engagement, NPS and Loyalty ROI.
• Identify trends, patterns, and opportunities for program optimization and enhancement.
• Segment customer data to tailor loyalty program offerings and communication strategies.

Requirements:

• Bachelor's degree in marketing, business, or a related field. A master's degree is a plus.
• Proven experience in CRM management, loyalty program management, or a similar role.
• Strong understanding of customer lifecycle, CRM principles, and loyalty program principles.
• Proficiency in CRM platforms, marketing automation tools, and data analytics tools.
• Solid analytical skills with the ability to derive insights from customer data and apply them to CRM and loyalty strategies.
• Experience in customer segmentation, targeted marketing campaigns, and loyalty marketing campaigns.
• A minimum of 8-10 years of experience in CRM within the e-commerce industry is required.
• Excellent communication skills and the ability to create persuasive and engaging content for CRM and loyalty program communications.
• Strong project management and organizational skills to effectively plan and execute CRM and loyalty initiatives.
• Results-oriented mindset with a focus on driving customer engagement, satisfaction, and ROI through CRM and loyalty programs.
• Knowledge of privacy regulations and best practices related to CRM, customer data management, and loyalty program management.

Responsibilities

• Implement a comprehensive merchandising strategy aligned with CHARLES & KEITH business goals, that includes but is not limited to presentation of products in a retail setting through store layout, product placement, visual displays, pricing and promotions
• Analyse and stay up to date with seasonal market trends, consumer behaviours, and competitor activities to identify opportunities and potential risks
• Select a range of products suited to the target market, specifically end consumers
• Monitor and analyse different key metrics, e.g. sales performance, inventory turnover etc.
• Optimize inventory levels and ensure stock availability based on data and analytics, usually including a mix of bestsellers and new items
• Strategize on quick turnover of inventory and increasing of profit margins
• Generate reports and communicate action plans and strategies to Senior Management
• Implement corrective actions when necessary to address any issues and optimize results
• Lead, guide and support a team of merchandising professionals

Requirements

• Degree in Business, Fashion Merchandising, Retail Management, Economics, Applied Mathematics or its equivalent
• Minimum 6 years of relevant experience in similar capacity and managerial position
• Excellent interpersonal, planning and organizational skills to multi-task in a fast paced environment
• Bilingual, analytical with an eye for details
• Fun, vibrant & outgoing personality with great personal style
• Keen sense of fashion and a passion for the fashion industry

We are looking for an experienced, inspirational Creative Content Manager who is passionate in creative & fashion culture, while playing a key role in driving the brand’s identity and creative output through (including but not limited to) the advertising, marketing, digital, editorial, event/pop-up/activation, CRM channels. You'll work closely with marketing and creative content leads to create effective, engaging work through all channels.

RESPONSIBILITIES

• Drive innovative creative ideation and execution for the brand’s marketing, social and campaigns, activations and content to deliver on marketing goals.
• Develop, define, and accountable to the creative approach - design, art direction, video motion graphics, AR/VR, gamification, partnership, collaboration etc.
• Collaborate with the functional and key markets’ leads to create and drive content strategy across the channels and media.
• Drive creative excellence to ensure the output of the creative team is of the highest possible standard, manage and mentor a team of designers, photographers to deliver strong identity and effective creative.
• Continually manage the brand identity: ensuring this is central and consistent across all creative projects and platforms, globally.
• Ability to structure/deliver outstanding creative presentations both internally and externally.
• Champion new and interesting creative talent within the industry.
• Recognise opportunities to grow and shape the brand through partnerships and collaborations with brands and talent who align with our values.
• Partnering with the team Producer(s) to establish production approaches, processes, and schedules.
• Lead strong relationships with external agencies and partners when necessary.
• Analyse campaign performance, market trends, consumer needs and the competitive landscape to inform the work of your team.
• Be a creative leader for your team and working closely with internal key stakeholders.
• Perform all other duties as assigned.

RESPONSIBILITIES

• At least 8 years working experience in conceptual creative work and art-direction as a Senior Creative within a fashion advertising agency, brand, or creative environment.
• Strong creative vision and experience of business and digital performance channels - Digital Marketing, editorial, photography, multimedia driven.
• Demonstrable experience of leading and delivering a broad range of creative projects including brand campaigns, activations, moving image, design systems, events, digital, motion graphics, print, social campaigns.
• Hands on highly skilled motion designer able to create outstanding creative designs and assets for campaigns, traditional & digital marketing assets.
• Understanding of digital assets production at scale, post-production workflow & the technical requirements of digital marketing assets (Incl. video formats, email templates, quality etc.).
• Ability to work in a dynamic environment.
• Experience developing targeted creative across multiple markets.
• Possess technical skill set; including graphic design, typography, art direction, moving image and motion graphics animation, and use of Adobe Creative Suite.