Total 10 it specialist job vacancies in Singapore

Job Description

• Coordinate and responsible for end-to-end Service Contracts Management, which includes quotation creation, contracts activations and invoice management.
• Ensure prompt and accurate activation, renewal and billings to customer per contract terms
• Modifies quotations according to terms agreed under deals when deemed necessary.
• Perform relevant document checks ensuring alignment with Agilent’s policies, processes and legal requirements
• Responsible for managing Service Orders in CRM, triggering invoicing in a timely manner
• Timely follow up with Customer Service Organization for any incomplete documentation
• Works closely with other business partners to support change requests, with proactive communication to customers and provide problem resolutions
• Manage customer’s queries with care via telephony system and email, understand customer needs and take ownership for customer satisfaction.
• Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Maintains completeness and integrity of service contract data in the CRM system
• Timely archival of order packages in CRM system
• Provide support in business projects related to process improvement, customer experience, etc.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross functional teams within Agilent to achieve goals as needed.
• Performing on miscellaneous duties and projects as assigned.

Qualifications

• Diploma or University Degree in Business Management, Business Administration or any other related field and equivalent experience in customer service operations.
• Excellent communication skills, both written and verbal in English (and country specific as required)
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift when necessary, especially on the last few business days of the month.
• Proficiency in Thai language preferred but not mandatory

Job Description

• Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes.
• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional or multi-country projects.

Qualifications

• Bachelors or Master or University Degree, or equivalent education in any field.
• 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
• Excellent interpersonal communication skills, both in English and Korean (written and verbal).
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Korean Language expertise is a MUST.

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, or equivalent education in any field.
• 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
• Excellent interpersonal communication skills, both in English and Korean (written and verbal).
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Korean Language expertise is a MUST.

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, in Business Management, Supply Chain Management or equivalent
• 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.
• Excellent communication skills, both written and verbal in English. Required Korean language expertise: Able to read, write and converse in Korean.
• Proficiency in MS Office -- Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer-centric mindset
• Goal-oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross-functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, in Business Management, Supply Chain Management or equivalent
• 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.
• Excellent communication skills, both written and verbal in English. Required Thai language expertise: Able to read, write and converse in Thai.
• Proficiency in MS Office -- Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer-centric mindset
• Goal-oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross-functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.

Plan, direct and coordinate quality control program for HSE program to ensure continuous production of products is consistent with established standards. Comfortable working for 4 days at Jurong East and 1 day at Loyang manufacturing plants.

• Handle all customer safety questions that arise.
• Schedule and monitor safety programs such as Defensive Driving Program, Safety Training Programs, etc.
• Ensure that all OSHA logs are maintained and updated.
• Review and distribute accident reports.
• Work with upper management, managers, and supervisors to safety programs, training, and employee orientation is conducted in a consistent fashion.
• Responsible for filing EPA, DOT, and OSHA reports as required.
• Attend conferences and maintain up-to-date knowledge of developments and changes in safety field.
• Know and understand Corporate Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
• Must understand and comply with all safety rules and company policies.
• Work assignments carried out to the highest quality level.
• ensure and facilitate compliance to MOM HSE Requirements
• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

Requirement

• Min 4 years experience in HSE roles
• Fluent in both written and oral English
• Computer literate & Microsoft Office
• Good written and communication skills
• Self-motivated and can work under minimum supervision
• Certified WSHO
• Comfortable working at Jurong East for 4 days and Loyang 1 day

Logistics Specialist

location: Penjuru Pl, Jurong East area

5 days - Monday - Friday 8am - 5.30pm (shuttle bus provided)

Our Logistics Specialist has primary responsibility for controlling the efficient flow of goods, services and information between point of origin through to customer placement in order to meet customer requirements. You will ensure the execution and continuous improvement of standard logistics processes and build relationships with strategic customers through logistics initiatives. In addition, you will identify problems and all relevant issues in straightforward situations, assess each using standard procedures and makes sound decisions.

Responsibilities & Duties:

• Prepare all required documents related to shipping such as Commercial Invoice, Shipper's Letter of Instruction, packing slips and other required documents
• Ensure materials are shipped in the most timely and efficient manner according to internal documented processes, including planning transportation, selecting mode of transportation, and tracking the shipment through the Supply Chain while targeting cost reduction, freight savings, and contractual requirements using OTM tool
• Analyze transportation costs and trends, update performance metrics, and prepare routine reports identifying actions for continued improvement
• Work closely with freight forwarder and other service providers to facilitate the movement of outbound international shipments
• Liaison between customer (direct and intra-company), logistics provider and procurement
• Weekly and monthly reporting of internal KPI's identified by Logistics Manager
• Execute the best practices for coordinating the flow of goods and logistics information across all internal teams, departments and customers
• Provide pricing (direct and intra-company) for equipment to be exported considered out of gauge according to Global Supply Chain Freight Contracts
• Invoicing of equipment shipped and all associated cost (freight/crating)
• Foster strong vendor and customer relations are upheld
• Maintain respectful and professional relationships with all levels of staff, customers, and logistics service providers.
• Must understand and comply with all safety rules and company policies.

Job Requirements

• Minimum of 2 years of Logistics experience
• Minimum Diploma in Business or Supply Chain Management
• Excellent interpersonal, communications, organization skills and the ability to meet deadlines
• Must have excellent customer service skills and possess the ability to work both independently and within a team environment
• Proficiency with standard functions within applications such as MS Office, MS Outlook, etc
• Experience with SAP or JDE is a plus
• Certification from accredited logistics programs is a plus
• Degree Qualification is a plus

Project Coordinator (Oil & Gas projects)

Location: Loyang

working hours: 8am - 5pm, Monday to Friday

Company shuttle bus provided and transport allowance provided

The Project Specialist is responsible for coordinating equipment sourcing and preparation to ensure delivery of equipment packages to projects on time and in compliance with the Corporate and customer requirements.

Job Responsibilities:

• Utilizing JDE for locating of assets and inventory to compile project Master Equipment Lists.
• Request redeployment and/or purchase of A and I to meet project requirements.
• Arrange equipment inspection or repair by third parties as required.
• Coordinate with the R&M supervisor to advise maintenance requirements and allocation of personnel to complete all maintenance tasks in line with project deadlines.
• Communicate with project engineers and operations team on additional project requirements and ensure MEL is complete prior to load out. Highlight any equipment shortages, potential delays or maintenance issues that may affect project deadlines.
• Coordinate final visual load out equipment inspection and DROPS in coordination with QA engineer and supervisor.
• Coordinate with QA engineer to Compile asset inspection/calibration TMDE reports for project QA folder.
• Coordinate with R&M supervisor to ensure all MPD maintenance, inspection, repair and qualification requirements are met, ensuring compliance technical work instructions, raising corrective actions for all non-conformities and identifying areas requiring improvement and or audit.

Job Requirements:

• 3 years’ experience in project coordination/ management, from conception to delivery.
• Good experience in heavy Industrial, Engineering, Oil and Gas, Manufacturing sector.
• Willing working at night, max up to 7pm for regional meetings & comfortable working in the weekends for project urgency.
• Strong organizational skills, including multitasking and time-management.
• Familiarity with risk management (HSE), quality assurance control, including visual inspection, and adherence to quality standards.
• Proficiency in Microsoft Office applications (Word, PowerPoint, and Excel).
• Fluent in English language (speaking and writing) for effective collaboration with overseas teams.

Project Coordinator (Oil & Gas projects)

Location: Loyang

working hours: 8am - 5pm, Monday to Friday

Company shuttle bus provided and transport allowance provided

The Project Specialist is responsible for coordinating equipment sourcing and preparation to ensure delivery of equipment packages to projects on time and in compliance with the Corporate and customer requirements.

Job Responsibilities:

• Utilizing JDE for locating of assets and inventory to compile project Master Equipment Lists.
• Request redeployment and/or purchase of A and I to meet project requirements.
• Arrange equipment inspection or repair by third parties as required.
• Coordinate with the R&M supervisor to advise maintenance requirements and allocation of personnel to complete all maintenance tasks in line with project deadlines.
• Communicate with project engineers and operations team on additional project requirements and ensure MEL is complete prior to load out. Highlight any equipment shortages, potential delays or maintenance issues that may affect project deadlines.
• Coordinate final visual load out equipment inspection and DROPS in coordination with QA engineer and supervisor.
• Coordinate with QA engineer to Compile asset inspection/calibration TMDE reports for project QA folder.
• Coordinate with R&M supervisor to ensure all MPD maintenance, inspection, repair and qualification requirements are met, ensuring compliance technical work instructions, raising corrective actions for all non-conformities and identifying areas requiring improvement and or audit.

Job Requirements:

• 3 years’ experience in project coordination/ management, from conception to delivery.
• Good experience in heavy Industrial, Engineering, Oil and Gas, Manufacturing sector.
• Willing working at night, max up to 7pm for regional meetings & comfortable working in the weekends for project urgency.
• Strong organizational skills, including multitasking and time-management.
• Familiarity with risk management (HSE), quality assurance control, including visual inspection, and adherence to quality standards.
• Proficiency in Microsoft Office applications (Word, PowerPoint, and Excel).
• Fluent in English language (speaking and writing) for effective collaboration with overseas teams.

Project Specialist (Oil & Gas projects)

Location: Loyang

working hours: 8am - 5pm, Monday to Friday

Company shuttle bus provided

The Project Specialist is responsible for coordinating equipment sourcing and preparation to ensure delivery of equipment packages to projects on time and in compliance with the Corporate and customer requirements.

Job Responsibilities:

• Utilizing JDE for locating of assets and inventory to compile project Master Equipment Lists.
• Request redeployment and/or purchase of A and I to meet project requirements.
• Arrange equipment inspection or repair by third parties as required.
• Coordinate with the R&M supervisor to advise maintenance requirements and allocation of personnel to complete all maintenance tasks in line with project deadlines.
• Communicate with project engineers and operations team on additional project requirements and ensure MEL is complete prior to load out. Highlight any equipment shortages, potential delays or maintenance issues that may affect project deadlines.
• Coordinate final visual load out equipment inspection and DROPS in coordination with QA engineer and supervisor.
• Coordinate with QA engineer to Compile asset inspection/calibration TMDE reports for project QA folder.
• Coordinate with R&M supervisor to ensure all MPD maintenance, inspection, repair and qualification requirements are met, ensuring compliance technical work instructions, raising corrective actions for all non-conformities and identifying areas requiring improvement and or audit.

Job Requirements:

• 5 years’ experience in project coordination/ management, from conception to delivery.
• Good experience in heavy Industrial, Engineering, Oil and Gas, Manufacturing sector.
• Willing working at night, max up to 7pm for regional meetings & comfortable working in the weekends for project urgency.
• Strong organizational skills, including multitasking and time-management.
• Familiarity with risk management (HSE), quality assurance control, including visual inspection, and adherence to quality standards.
• Proficiency in Microsoft Office applications (Word, PowerPoint, and Excel).
• Fluent in English language (speaking and writing) for effective collaboration with overseas teams.