Total 7 sourcing specialist job vacancies in Singapore

Responsibilities:

Strategy and Planning

• Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network.
• Exceptional time management, communication and excellent customer service skills.
• Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive (“CSE”) targeting a Good/Satisfactory rating.
• Ensure Branch operations quality, customers’ satisfaction and service excellence at all touchpoints.
• Ensure Key Performance Indication (“KPI”) & Key service index set by the bank are met (eg 90% of customer served with 5-10mins).

Business Performance and Management

• Perform daily banking transactions at the branch, including teller duties accurately and efficiently. Manage the cash activities at the branch.
• Attend to all customer enquiries on banking products and service promptly.
• Be customer obsessed and deliver excellent customer banking experience.
• Handles clerical and administrative duties.
• Adhere to regulations, Internal Policies and Procedures, Customer Service User Guides and SOP of the Bank.
• Keeping a clean desk policy and professional appearance.
• Be professional in engaging customers and always be courteous (i.e. Greet, Service/Smile & Thank you!).
• Handle currency, transactions and confidential information in a responsible manner. Maintaining and balancing cash drawers and reconciling discrepancy.
• Inform customers about bank products and services.
• To undertake any other duties which may be assigned by the Head of Department & supervisors from time to time.
• Perform the needed security checks e.g. keeping a look out for counterfeit, validate customers’ identities/signatures. If staff has detected any fraud, to follow the Bank’s protocol.
• Complete required daily tasks e.g. checking of advices/vouchers and balancing cash position.

People Management

• Monitors branch service, provide coaching and supervision to Officers to achieve standards set by the bank. Maintain department discipline and morale so that the department staff functions as a team.
• Ensure staff are dressed professionally and branch premise is well kept and clean.
• To attend relevant courses for upskilling.

Compliance

• Comply with regulatory requirements, internal P & P, CSUGs & SOP.
• Adhere to Governance, Risk Management and Compliance standards to achieve operational excellence.

Requirements:

Qualifications

• Minimally a Diploma holder

Professional Qualification and/or Regulatory, Licensing Requirements

• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge on basic Retail Banking products and services

Relevant Work Experience

• At least 1 year of tellering and/or branch banking experience

Technical/Functional Skills

• At least 1 year of tellering and/or branch banking experience
• Organizational skills
• Knowledge of proper cash handling procedures
• Attention to detail
• Strong mathematical skills

Personal Skills (Soft Competencies)

• Service-oriented
• Strong Communication skills
• Customer service oriented
• Team Player
• Meticulous
• Interpersonal skills

Job Responsibilities:

• Working with the Fund Transfer Pricing team on monthly closing, analytics and ad-hoc matters to provide exact pricing signal of the Bank’s products.
• Work closely with the Finance Business Partners to provide insights, analysis and commentary on business balance sheet, financial performance for strategic decision making.
• Creating and maintaining various spreadsheets and dashboards to support analysis and provide insight.
• Guiding the streamlining of functions and handling the analysis process by establishing and enforcing policies and procedures.
• Assist management in financial performance analysis of financial results, forecasts, variances, and trends

Job requirements:

• Possess a Computer Science/Information System from recognised institutions or Accounting-related qualification
• Has worked or audit experience in Banking and Financial Sector.
• At least 3 years of relevant working experience
• Data management experience is an added advantage
• Meticulous and details-oriented
• Proficiency with VBA (MS Access / Excel) and SQL

**Kindly note that this is a contract role (ending in Jun 2025); and we regret that only shortlisted candidate will be contacted.

Job Purpose:

Prepare and analyse Financial Reporting to Group Office, involve in all FRS 109 related matter, and other ad hoc relating to Financial Reporting Standards.

Key Responsibilities:

• Prepare and analyse monthly, quarterly, half yearly and yearly reporting package to Group Office and also relevant notes to year end Financial Statement.
• Prepare, post and analyse FRS 109 month end provison.
• Perform monthly monitoring on FRS 109 provision model to ensure model is still valid, otherwise, highlight and re-visit the model together with Group Finance.
• Involve and explore
• Attend to ad hoc request from both Group Office and Business Unit, relating to financial reporting and FRS 109 related matters.
• Manage external auditor’s queries/request for their half year and year end audit purposes.
• Assist in technical accounting matters / NPAP, etc.
• Provide ad-hoc assistance to Decision Support team and Finance Business Partners.

Job requirements:

• Possess an Accounting Degree from recognised institutions or Professional Accounting Qualification
• Has worked or audit experience in Banking and Financial Sector.
• At least 3 years of relevant working experience
• Meticulous and details-oriented
• Proficiency with data tools/excel

**Kindly note that this is a contract role (ending in Jun 2025); and we regret that only shortlisted candidate will be contacted.

Responsibilities:

This role requires a combination of strategic thinking, project management, business analysis skills and end to end project execution experience. You must have strong customer-centric and innovative mindset while keeping business objectives and drivers in mind.

Putting yourself into the shoes of an internal consultant for this role, you will be in charge of planning, creating and implementing effective solutions that drives several aspects of AI usage in different business areas including chatbots, virtual agents, machine learning, and others.

Key channels cover both online and offline from traditional branch concept, remote assisted services by Relationship Managers, call centre, email, social media to innovative conversational engagements.

Collaborating with other business units, you will also help to drive targeted/ personalized strategy to deliver the right messages/ content to the right customers at the right time through the right channel based on client’s persona, preference and behaviour.

Engagement Strategy and Planning

• Keep up with the latest advancements in AI trends & technologies, including Gen AI and the latest features of popular tools;
• Conduct market research and competitor analysis to identify the gaps in meeting the constant evolving customer needs and expectations across various channels (from traditional brick and mortar to various types of online engagements);
• Collaborate with cross-functional teams to understand requirements and develop AI solutions;
• Develop, prioritize and maintain a strategic roadmap with implementable initiatives and realistic timelines;
• Work with relevant business units/ stakeholders to define clear OKRs to drive successful implementation.

Digital Asset Development to Launch

• Collaborate with cross-functional teams to conceptualize, understand scope, design, develop digital assets that will create a differentiated way to engage customers;
• Possess strong foundation in customer experience and user journey mapping/ development (e.g. persona development, archetype definition, user stories development etc.);
• Able to translate customer journey into detailed functional requirements and specifications;
• Able to liaise independently with external vendors/ 3rd parties and tech team for solution development;
• Develop a comprehensive go-to-market plans to ensure successful product launch;
• Able to develop structured plans to drive adoption.

Compliance and Risk Management

• Ensure that all proposed plans/ solutions adhere to all regulatory requirements and industry standards;
• Collaborate with compliance and legal teams to manage risk and maintain a strong compliance posture.

Stakeholder Communication

• Communicate product updates, milestones, and key performance indicators to internal stakeholders and executive leadership;
• Proactive in recommending solutions and escalate issues/ challenges with proposed mitigation measures.

Requirements:

General

• Proven experience (4-8 years) in customer experience, project management, product management or a related role;
• Excellent management report preparation (slides development), communication and presentation skills;
• Proven experience in management consulting is a plus;
• Previous experience in digital bank is a plus;
• Design thinking experience is a plus.

Knowledge

• Strong understanding of existing Gen AI services e.g. OpenAI, Bard etc.
• Knowledge in AI (e.g. conversational engagements), Natural Language Programming, Machine Learning, Large language Model, statistical modelling, with hands-on experience using different tools;
• Strong knowledge in channel management or channel engagement strategy preferable omni-channel experience;
• Strong understanding of banking products, financial services, and industry trends, is a plus;
• Knowledge of regulatory compliance in the banking industry is a plus.

Skills

• Strategic thinking: able to see the big picture and connect the dots;
• Well-organized, is detail oriented, and with the ability to multi-task;
• Able to adapt in fast paced environment;
• Hands-on approach with high level of self-motivation;
• Demonstrates a sense of responsibility and accountability for assigned tasks;
• Analytical mindset with the ability to make data-driven decisions;
• Strong problem-solving skills and attention to detail.

JOB DESCRIPTION

• Assist HOU in overseeing all functions in CADD, its respective supporting guidelines as well as all controls are in place (or to be placed) to ensure adherence to the existing Bank’s standards.
• Assist HOU in the periodic or ad hoc review of the unit’s procedures, SLAs, KPIs, etc.
• Assist HOU in the management of CADD’s outsourced tasks.
• Assist HOU in carrying out initiatives to drive quality and efficiency in the CADD functions (e.g., improve the quality of the CDDs processed by the teams, improve the cycle time by automating certain tasks, etc.).
• Act as the key person and lead the Risk and Control framework of the CADD unit (for both Retail and Non-Retail)
  • Manage all Control Effectiveness Testing (CETs) for CADD
  • Monitor completion of all regulatory and audit action items (from Regulators, internal and external Audits)
  • Assist in completing CADD’s RCSA, RICA, and all relevant requirements
  • Oversee CADD’s adherence to the Group’s risk and control requirements as stated in Group’s documents, e.g., Group Operational Event and Loss Data Management Procedure, Risk and Control Self-Assessment Procedures, and other related/superseding documents
• Support the improvement of the CADD’s overall risk awareness.
• Manage periodic reporting under CADD.

Requirements

• Bachelor's Degree in a related discipline
• Min. 5 years of relevant experience in CDD/AML for FIs, Project Management, Risk and Control
• Subject matter expert on project management
• Subject matter expert on risk and control infrastructure
• Meticulous and excellent time management skill
• Team player, driven and independent

Responsibilities:

• Experience in leading and delivering multiple security projects and solutions across one or more IT Security domains (Cyber Program Management, Cyber Threat Management, Identity & Access Management, Data Protection, Privacy, Cyber Analytics). This experience should include both advisory, implementation and operation experiences.
• Design and develop a customized security architecture, evaluate and select the best security system in one or more of the above security domains.
• Provide high-level input and security consultation in a project-based environment and ensure adequate security controls in all Business IT solutions.
• Responsible for project planning, execution and managing scope due to any new information and/or changes to initial assumptions, including implications for project time, cost, quality and risk
• Ensure the security enhancements / new security project delivery is done in line with stakeholder’s requirements, timeline and cost.
• Develop and maintain a detailed security project plan which deliver to the cost, quality and time for enhancements
• The position will be heavily involved in IT security operations, including:Security solution delivery
  Security monitoring
  Administration for security systems (e.g. firewall, anti-malware system, IDS/IPS)
  Incident Response
  Level 2 support for IT Security operations.
  

Requirements:

• Min. Bachelor's degree in Computer Science
• Min. 6-8 years’ experience working in a large-scale IT environment; Including five (5) years of information security and risk experience within the past six (6) years; including risk analysis, endpoint, server, network and web application security
• Possess Security Industry Certifications such as CISSP, CISM, SANS, GSEC and PMP, ITIL, Microsoft, CISCO
• Having good understanding of TCP/IP protocol and OSI Seven Layer Model.
• Strong technical security skills in assessment, design, implementation architecture, and program / project delivery and work across various delivery models, (Waterfall, Agile, DevOps)
• Analyzes & prepares recommendations relating to security for existing IT infrastructures / Applications.
• Expert understanding of firewall technologies.
• Ability to plan, organize and prioritize tasks to complete within established time frames.
• Highly result oriented and can work independently.
• Ability to build relationships and interact effectively with internal and external parties.
• Strong analytical, technical, and communication (both oral and written) skills.

JOB RESPONSIBILITIES

Enhance Shareholders' Value (Financial):

• Support Singapore CRO/Credit Head and to work closely with Singapore Finance in complying with Group and regulatory credit standards as well as Basel and FRS requirements.
• Support Singapore CRO/Credit Head in credit provision management for Corporate and Commercial business in a forward-looking manner.
• Support Singapore Credit Head in managing loan portfolio quality to minimize GIL ratios.
• Ensures optimal allocation of capital in line with regulatory requirements and the bank’s risk appetite.
• Early identification potential problem cases with well-placed strategies to protect bank’s interests.

Internal Business Process:

• Incorporate development, implementation and maintenance of risk management frameworks and policies in line with the retail business environment and products.
• Develop and review risk appetite models to implement managed business growth in line with Group risk appetite.
• Establish, monitor and manage portfolio risk activities through the application of Analytics, Risk Infrastructure and MIS.
• Support Singapore CRO in local Country Risk reporting to local regulator.
• Ensuring compliance and business writing standard in business segments and Singapore Risk Appetite Statements and dashboards.
• Initiate and provide ad-hoc analysis of portfolio/segment reviews based on trend analysis, macro-economic and industry trends, current events and regulatory changes or policy/strategy changes, to support business in mitigating risks.
• Effective implementation of Risk strategy and Risk Governance framework and processes aligned to regulatory and Group policy requirement.
• Potential problem cases/risks are identified early with well placed strategies to protect bank’s interests. Effective processes and tools in place to measure and maintain risk-return balance.

Customer:

• Ensure close coordination with Group/Country counterpart relationships are strategically forward looking, highly collaborative and productive.
• Work in collaboration and consultation with key country and regional stakeholders to implement stress testing/back testing on credit portfolio.
• Ensure timely resolution of key risks to effectively mitigate the financial and reputation risks to the business.
• Work in collaboration with relationship managers to enable a sound and sensible credit decision be made with effective alignment of business strategy and credit appetite.
• Increase awareness with all BUs on the key risks and responsibilities.
• Promote Risk as an active role in supporting CIMB Singapore’s strategic initiatives.
• Streamline and simplify Risk requirements to enable easy understanding and align with business strategy.
• Align with business strategy and develop a customer focused and responsive approach.
• Reliever and backup to any team member absence.

Employee Engagement & Development:

• Support Singapore CRO & Credit Risk team to promote an environment that fosters mutual understanding of CIMB risk culture, risk responsibility, and business practices. Ensure team and individual performance is managed in an open and honest manner.
• Assist in providing training of risk policy and procedures to other risk team members and BUs to raise quality of credit applications, management, and control.
• Promote knowledge-sharing of ideas about what works and to assist others to focus on identifying ways to do things differently to promote better outcomes for customers and the business.
• Improves Risk & Business Stakeholders’ risk capability through training and coaching.
• Constructive contribution at forums and committees.
• Leadership: Role model collaboration and constructiveness that empowers and motivates the team.

Credit Portfolio Management

• Further develop and improve the structure and requirements of the Corporate & Commercial Risk datamarts and data infrastructure.
• Prepare artefacts in accordance to Group Risk’s / Singapore Consumer’s project lifecycle framework and documents.
• Track project status, especially tasks to ensure delivery is on track. Provide regular project update to stakeholders and management.
• Prepare project initiation documents e.g. internal memo, budget application.
• Define relevant project scope, formulate detail project plan and seek stakeholder’s agreement for sign off.
• Document portfolio reviews and deep-dive analysis and providing insights and recommendation to senior management.
• Highlight and escalate risk issues to relevant parties in a timely manner.
• Enhance Retail Risk Monitoring to ensure that all the key portfolio performance indicators and triggers are monitored regularly.
• Enhance Portfolio management frameworks by introducing applicable metrics that drive business decisions in the overall credit risk process/strategies.
• Support preparation information requests from internal/external auditor and regulator/s.
• Support regional/country risk projects that may require ad hoc queries relevant to the portfolio being managed.

REQUIREMENTS

• Min. Bachelor's Degree with relevant discipline
• Minimum 5 years in Corporate Banking risk and portfolio management.
• Familiarity with Risk Infrastructure supporting Corporate and Commercial banking businesses.
• Familiar with Corporate and Commercial banking in Asia region.
• Experience on decision making: Endorsement/Approval on credit matters.

Technical/Functional skills

• In-depth knowledge of Retail products and services, including the rules and regulations in the domestic and international landscapes.
• Strong presentation and influencing skills, required in guiding and assisting teams in putting forward proposals whenever necessary
• Leverages best practice in portfolio management and data-driven analysis.
• Effective, commercial experience in running a business unit/s

Soft Competencies

• Strong presentation and communication skills, required in guiding and assisting teams in executing projects and tasks whenever necessary
• Strong presentation and influencing skills, required in guiding and assisting teams in putting forward proposals whenever necessary
• Good reputation and business network in the Corporate and Commercial Banking community
• Proven track record of achieving business targets, risk management and project management.
• Execution
• Self-starter, Results-driven & Customer-oriented.